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Reviews of Premiere Classe Valence Nord - Saint Marcel-lès-Valence

2 out of 5
Premiere Classe Valence Nord - Saint Marcel-lès-Valence
Rue Le Pas de Buis, Saint-Marcel-les-Valence, Drome

Reviews

8.8

Excellent

Rating 10 - Excellent. 367 out of 812 reviews" "
Rating 8 - Good. 367 out of 812 reviews" "
Rating 6 - Okay. 51 out of 812 reviews" "
Rating 4 - Poor. 15 out of 812 reviews" "
Rating 2 - Terrible. 12 out of 812 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
The hotel was clean and comfortable. We arrived very late, around 2am and there was someone at the reception who didn't speak much english but we understood each other. I wasn't expecting much of the hotel because of the price but I think overal was very good. The only thing I saw as a downside is that our room was just above where people go to smoke so I had to smell the cigarrete smoke because the room was boiling as the air conditioning wasn't working. When we arrived to the room, we opened the door and a funny smell came through my nose, like a wool smell but then got used to it. I would say do not book in Summer even if it's for one night because if the air conditioning is not working, you won't be able to sleep at all. Althought is near the motorway, it is very quiet. There is a chinese restaurant next door, mc donalds just 1 minute walking, I saw a steak restaurant next to mc donalds and a few shops accross the road but don't know how to get there (B&M and some other shops that I don't remember). It is about 1 1/2 hour from Lyon airport.
Stayed 1 night in May 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sophany on 19 Apr 2023
Cher, client, nous vous remercions d'avoir pris le temps de nous laisser une note concernant votre séjour.Nous sommes ravis que votre séjour se soit bien passé, le confort de nos clients est notre priorité.En espérant vous revoir prochainement.Cordialement,Toute l'équipe Première Classe de Saint Marcel lès Valence.

10/10 Excellent

Don-Frederik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eenvoudig maar heel schoon. Prima voor 1 overnachting onderweg. Personeel heel vriendelijk. Ontbijt ook prima. Prijs/kwaliteit is goed.
Stayed 1 night in Feb 2023
Response from Sophany on 19 Apr 2023
Cher, client, nous vous remercions d'avoir pris le temps de nous laisser un commentaire concernant votre séjour.Nous sommes ravis que tout ce soit bien passé.Le confort de nos clients est notre priorité.Au plaisir de vous revoir prochainement.Cordialement,Toute l'équipe Première classe de Saint Marcel lès Valence.

4/10 Poor

Geke

Travelled with family
Stayed 1 night in Aug 2022

4/10 Poor

Danny

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
It started bad, and didn't improve. The moment I was about to press the "reservation" button on my phone, a message appeard "The price has just gone up 6 euros". I should have aborted right then and there, but I was too tired to search for another hotel so I booked it. The site said "arrivals until 9pm". I arrived at 8.15, only to find the reception closed. I had to look for the automatic check-in machine. There I saw that I still had to pay the tourist tax by card, but the machine refused to accept my American Express card. I tried several other cards, finally my Wise Visa card was accepted. When I opened the door to my room, there was another person already in it. Apparently they had booked the same room twice. We both went downstairs and since the reception was closed we had to go to the breakfast room where we saw some employees. When we entered we were greeted by angry faces, the type of you better have a very good explanation why you dare to disturb us. Finally the other person got a different room. During the night the airconditioning made some weird noises all the time, even after I turned it off. In the morning Ilooked for the breakfast buffet and then realized that I had just passed a tiny counter with a few baked goods and jam. When I asked if they had plates,, the answer was simply "No, we don't". Had to put my croissant right on the tray. I drank my cup of coffee (luckily good coffee), and left.
Stayed 1 night in Aug 2022

6/10 Okay

Vitali

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The hotel is getting old and needs a bit of a TLC, many little bits and bobs are faulty or missing. We using it for many years and seeing it deterioration and lack of maintenance is rather sad. However, the location is very convenient, it's close to the motorway, shopping centre and several nice restaurants are right next to it.
Stayed 1 night in Aug 2022

10/10 Excellent

Hanna

Stayed 1 night in May 2022
Response from dpm on 9 May 2022
Bonjour, Merci pour votre très bonne note. Bonne journée et à bientôt. David, Réceptionniste

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Only there one night. Staff friendly and efficient.
Stayed 1 night in May 2022
Response from dpm on 9 May 2022
Hello, Thank you for this message. We wish to see you a next time. Regards. David, Receptionist

4/10 Poor

Aron Emil

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Easy location if you travelling on motorway. A bit noise from other room.... but value gor money.... you can't expect something better gor yhat price
Stayed 1 night in Feb 2020

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok, but can benefit from quicker maintenance
Hotel is conveniently located, staff was friendly, but lobby was leaking water from ceiling.
Stayed 1 night in Oct 2019

10/10 Excellent

Dainius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for overnight stay
Clean basic hotel with easy access from highway, has elevator. Free secure parking with gates closing at night. Some places for dinner at walking distance, supermarket 2 min. drive. Friendly and helpfull staff. Great value for the price you pay.
Stayed 1 night in Jun 2019
Response from La Direction on 22 Jun 2019
Thank you for staying in our hotel. We appreciate your comments!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited our needs perfectly
We needed a clean, inexpensive, safe place to sleep close to the highway we were travelling on ... And this hotel fit the bill! So much so we have already booked another hotel in the chain for our return.
Stayed 1 night in Jun 2019
Response from La Direction on 22 Jun 2019
Thank you for staying in our hotel. We appreciate your comments!

8/10 Good

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from La Direction on 15 Jun 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! En espérant vous revoir prochainement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well situated hotel. Friendly staff. Good breakfast for the price.
Stayed 3 nights in Feb 2019
Response from La Direction on 3 May 2019
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

asia, London, GB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new hotel so beds and pillows are comfortable, room is relatively clean, certainly compared to other hotels in the area I've stayed in. Basic room but good size and good enough for a few nights' stay. Breakfast is decent. Staff are very friendly and helpful, free parking and wifi.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi good
v good
Stayed 1 night in Feb 2019

10/10 Excellent

Paul, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Room basic, but modern, clean & quiet. Several restaurants within easy walking distance.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent
Stayed 1 night in Feb 2019
Response from La réception on 11 Apr 2019
Cher Client, Nous vous remercions d'avoir pris le temps de nous laisser une note concernant votre séjour à l'hôtel Première Classe à Valence Nord. Nous sommes ravis que votre séjour au sein de notre établissement ce soit bien passé. Le confort de nos clients est notre priorité. Au plaisir de vous revoir. Cordialement. Toute l'équipe Première Classe de Valence Nord.

8/10 Good

anton

Liked: Staff & service
Stayed 1 night in Sep 2018
Response from La Direction on 9 Oct 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Vitali, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Very good hotel for the price, always nice an clean, very well designed and thought through, staying in this hotel chain always very good experience.
Stayed 1 night in Aug 2018
Response from La Direction on 20 Sept 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Colin, Mansfield UK

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.Bed comfortable but very poor pillows.Decent breakfast overall a pleasant experience.
Stayed 1 night in May 2018
Response from La Direction on 16 Jun 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel
A large, new premiere classe close to Valence. The room was clean and freshly painted with a proper bathroom and not a 'unit' in the corner. Only annoying thing was to have two single beds pushed together pretending to be a double, so there was a hole in the middle, not helped by a single sized sheets as bedding! Apart from that, its very well placed, nice staff and plenty of shops and food outlets nearby. I would return and can easily recommend it as a good stopover prior to taking a plane or a TGV train connection.
Stayed 1 night in Jan 2018

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super value for business travellers on a budget
Have stayed here several times for business, remarkably good value, clean and simple. Would recommend for business travellers in the area.
Stayed 1 night in May 2017
Thank you very much for your comment. We hope we will see you again. La Direction

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Jan 2017
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Pristine
Very clean and comfortable, very nice decor. Perfect location for travelling through on motorway. Excellent price.
Response from General Manager on 11 Jan 2017
Thank you very much. We hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, quiet, easily accessible
Rooms are small but clean and quiet. It's good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stop
Very easy to find and straight off the motorway. Bed comfier than other basic hotels. Didnt need breakfast or facilities so can't comment.

6/10 Okay

Annette, Sydney

Liked: Cleanliness
Disliked: Staff & service
Just adequate for overnight stop
Modern no frills chain hotel. Small room, tiny bathroom. Limited bathroom linen. Close to highway and family restaurants.OK for short overnight stop.Only three bath towels and one handtowel for 4 people. Shower recess very small and leaked over the floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a perfect stopover location the Hotel is on a an out of town park with a number of different restaurants within easy and very short walking distance to cuisine to suit most tastes. Location is isolated close to the main motorway. Hotel room was very good, clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value for money
New budget hotel, close to motorway, 4 restaurants on the same retail park, very clean, breakfast typically French but good value, good sized room, basic but excellent value for money, ideal for a one night stop over.

8/10 Good

A., UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic stopover
Clean and convenient. Pleasant and helpful staff.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
L’os colchones son para cambiar en urgencia,
Stayed 1 night in Apr 2024

10/10 Excellent

Martinus

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍
Stayed 1 night in Mar 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hace 2-3 anos que me riendo en este hotel una a dos veces al mes. Hace seis meses que les digo que cambien los colchones porque están como si durmiera en el piso depende las habitaciones, pero lo demás es muy correcto por el precio pero me parece que el mes que vienes llamare antes para saber si cambiaron los colchones y si no ire a otro Hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Jean Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'équipe de l'hôtel très accueillante...et les sevices très satisfaisants
Stayed 3 nights in Jan 2024

10/10 Excellent

MARIA

Stayed 1 night in Jan 2024

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from La Direction on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RAS PAS DECU PAS DÉÇU
Stayed 1 night in Jan 2024
Response from La Direction on 18 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Perez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Simple, propre, bon accueil. Rien à dire ça me va
Stayed 1 night in Jan 2024
Response from La Direction on 18 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent rapport qualité / prix
Chambre spacieuse. Excellent rapport qualité / prix. Proche gare TGV ; large offre de restauration à proximité
Stayed 1 night in Jan 2024
Response from La Direction on 18 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bon séjour hormis le personnel de réception du 1/1
Accueil convenable le 31 décembre.ppar contre le 1er janvier la personne fraîchement recrutée pour la réception et le petit dej n'avait clairement pas envie d être là. Pas agréable, faisant la tête quand on lui demande quelque chose.
Stayed 1 night in Dec 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Salim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis Salim
Séjour convenable, conforme à mes attentes
Stayed 1 night in Dec 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auf der Durchreise
Alles war super, vom check in bis zum check out
Stayed 1 night in Nov 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qualité prix
Très bon rapport qualité prix
Stayed 2 nights in Nov 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une semaine à 80000 euros après le vol de notre fourgon et tout le matériel, en prime une nuit supplémentaire facturée on ne sait pourquoi mais bon a part ça vous trouverez les paroies de douche avec les résiduels des dernières semaines
Stayed 1 night in Nov 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Veuillez agréer, Madame, Monsieur, nos salutations distinguées

2/10 Terrible

emeric

Business traveller
Disliked: Cleanliness, staff & service
J'ai réservé pour 4 nuits payées en avance et la je constate un prélèvement d'une nuit supplémentaire 45 euros. Outre ce vol manifeste pour lequel je vais porter plainte accompagné de mon mail de réservation, je tiens à signaler que les grilles du parking ne sont pas fermées la nuit et nous nous sommes fait voler notre camion avec tout notre matériel, dépôt de plainte et beaucoup d'interrogations quant au pourquoi du comment !!! Méfiance
Stayed 4 nights in Nov 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Sabria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LA DIRECTION on 5 Jan 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.