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Reviews of Hôtel Novotel Rouen Sud

4 out of 5
Hôtel Novotel Rouen Sud
Angle Avenue de l'Université, Rue de la Mare Sansoure, Saint-Etienne-du-Rouvray, Seine-Maritime

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 537 reviews" "
Rating 8 - Good. 243 out of 537 reviews" "
Rating 6 - Okay. 124 out of 537 reviews" "
Rating 4 - Poor. 33 out of 537 reviews" "
Rating 2 - Terrible. 11 out of 537 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

KELLY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was tiny with bars around it and damaged flooring. The surrounding garden area has broken floor tiles and rusty seats. The breakfast was a joke, there was not enough food or drink and the machines kept breaking. The rooms were old fashioned, creepy and unclean. The staff were rude and acted as though they couldn’t care less about our concerns.
Stayed 1 night in Aug 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 21 Aug 2023
Dear Madam, I thank you for sharing your review about our hotel. I'm sincerely sorry your stay didn't meet your expectations... I'm quiet surprised about your remark about the floor in the garden. If it was so damaged, we do not allow access to our customers for security and this is not the case here. We noticed a tile on the ground slightly raised but which does not present any major danger and which remains under surveillance by the technical team.About rust, it is formed in particular in contact with water and we have a swimming pool a few meters away. In my opinion, this is not a lack of cleanliness.We are sorry for the inconvenience about the breakfast during your stay. I've just shared your comment to the F&B service to know more about what happened on that day and to avoid future occurrence. I'm sorry again if the room didn't bring you satisfaction. Our hotel may be fully renovated very soon and until 2024. Our staff strive to be available for each guest and to do his best to bring a solution when you encounter any inconvenience and to show empathy. It would be great for us to know more about the staff you found rude to take the right measures and to know what happened. Kind regards,

8/10 Good

Michael

Stayed 1 night in Aug 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 21 Aug 2023
Dear Michael,Thank you for your positive evaluation about our hotel ! I'm glad to see you enjoyed your stay and I hope to see you again in our hotel. Kind regards,

8/10 Good

Carl

Stayed 1 night in Jul 2023
Response from Marine - Réceptionniste NOVOTEL ROUEN SUD on 26 Jul 2023
Cher Carl,Un grand merci pour votre note positive sur notre hôtel ! Je suis ravie que vous ayez apprécié votre séjour et j'espère vous accueillir de nouveau très prochainement.Bien à vous,

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The room was great. Bed was comfortable. Close to lots of good restaurants and things to do. We were very pleased with our stay!
Stayed 1 night in Jun 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 17 Jun 2023
Dear Joshua,Thank you very much for this great review about our hotel ! I'm glad you enjoyed your stay and our staff. It was a pleasure to have you among us and I hope to have the opportunity to see you again ! Kind regards,

8/10 Good

Edmond

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Marine - Réceptionniste NOVOTEL ROUEN SUD on 1 Jun 2023
Cher Edmond,Je vous remercie pour votre note laissée sur notre hôtel ! Je suis ravie que vous ayez apprécié votre séjour parmi nous et j'espère vous revoir très bientôt.Bien à vous,

6/10 Okay

Adele

Disliked: Property conditions & facilities, room comfort
Tired hotel
The hotel had no water when we arrived. So after driving 6 hours we couldn’t use our bathroom. Rooms are tired & basic. The bedding was awful polyester waterproof type sheets….not nice. Staff were polite.
Stayed 1 night in May 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 26 May 2023
Hello,Thank you for letting us know more about your stay in our hotel ! I'm sorry to know your stay didn't meet all your expectations...As you said, we had a water leak in the street and unfortunately we were informed by the city of Rouen 20 minutes before the breakdown... We understand and we apologize again that this inconvenience may have caused you any discomfort and deception. Following a recent change of ownership, our hotel may have changes this year and in 2024 ; I hope to be able to welcome you to share this with you and to regain your trust. Kind regards,

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 3 Apr 2023
Dear Julian,Many thanks for your great review about our hotel ! I'm glad you enjoyed your experience among us and I hope to have the pleasure to welcome you again.Kind regards,

10/10 Excellent

Ashley

Stayed 1 night in Feb 2023
Response from Marine - Receptionist NOVOTEL ROUEN SUD on 4 Mar 2023
Dear Ashley,Many thanks for your score about our hotel ! I'm glad you enjoyed your stay and I hope to have the pleasure to welcome you again among us. Kind regards,

10/10 Excellent

Michael

Stayed 1 night in Sep 2022
Response from Marine - Receptionist on 16 Oct 2022
Dear Michael,Many thanks for the score you gave to us about your stay ! I hope to get the chance to welcome you again among us. Kind regards,

10/10 Excellent

Philip

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had travelled from the Dordogne and travelled onto Calais the next day. Ideal location.Helpful, cheerful staff Nd dog friendly. Enjoyed the stay
Stayed 1 night in Aug 2022
Response from Marine - Receptionist on 16 Oct 2022
Dear Philip,Many thanks for the great review about your last stay in our hotel ! It's a pleasure to read you enjoyed your stay, the team and also the hospitality towards your lovely dog.It would be great to see you again in our hotel. I hope to see you soon ! Kind regards,

8/10 Good

Andrew

Stayed 1 night in Aug 2022

4/10 Poor

vicki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff. Unclean room and bathroom
Stayed 1 night in Aug 2022
Response from Marine - Receptionist on 16 Oct 2022
Dear Vicki,Thank you for letting me know more about your stay in our hotel. I'm quiet surprised about the lack of hospitality from our staff because it is our strength at the hotel.I would appreciate if you can give me some screens about the room so that we can discuss together about it. I hope this experience won't taint the interest you have towards Accor and I hope there will be a chance for us to welcome you again and regain your trust. Kind regards,

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Marine - Réceptionniste on 27 Oct 2022
Chère Irina,Je vous remercie pour cette note très encourageante sur notre hôtel ! J'espère pouvoir vous recompter parmi nous prochainement.Bien à vous,

10/10 Excellent

Florin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable and convenient.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing hotel, definitely not what we would expect of a 4 star.
Stayed 1 night in Aug 2022

10/10 Excellent

Julian

Stayed 1 night in Jul 2022

6/10 Okay

Lester

Liked: Staff & service
Good location for a transit hotel, which is how we were using it. Good parking, friendly staff, room was clean, although it had been smoked in at some time. Close to a forest so good for exercising. Had a good meal next to pool. Good breakfast, plenty of choice and well presented. Would use again as a stop over.
Stayed 1 night in Jun 2022

10/10 Excellent

gala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert and supercharger!
Perfect location for a concert at the zenith and the tesla supercharger is on-site as well. Staff is extremely welcoming. Would definitely stay again.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Low water pressure
There was no sufficient water pressure to take a shower or a bath. Very annoying. Otherwise stay experience as expected.
Stayed 1 night in Aug 2021

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Confusion with booking
I was not happy because I book for 3 adults in 1 room and they had only booking for 2 adults so I had to pay the extra.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
After finally managing to track down a waiter to take order, wish we hadn’t bothered. Food was very poor. Two meals were indescribable, one was entirely incorrect, one of the 4 meals entirely inedible. Executive rooms looked they needed a deep clean.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The property is quite old and not maintained well enough. Property is not clean!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel bar, reception area and other spaces were fine, our room was generally good except for the carpet which was dirty and very strained - not nice
Stayed 1 night in Aug 2019

8/10 Good

Quentin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Thomas

Travelled with family
Liked: Room comfort
Dissapointed with Food/Restaurant
The room was very nice and very welcome following a long drive. However the restaurant was only providing BBQ food (no other menu). It was expensive and my chicken was not cooked - not good for a brand such as Novotel. I did mention it and didn’t pay for my portion. We also had a chipped glass and certain items had run out at breakfast time. So all in all I was looking forward to staying at the Novotel (not cheap) but was quite dissapointed.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty toilets and room. Very noisy impossible to sleep. Very small sofa bed for two people.
Stayed 1 night in Aug 2019

6/10 Okay

Philip

Liked: Cleanliness, staff & service, room comfort
All very good, hotel rooms could do with updating. The disappointing thing for us was no restaurant service only a outdoor bbq with limited choice so had to go out to restaurant to eat.
Stayed 1 night in Aug 2019

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Good for the price
Stayed 1 night in Aug 2019

10/10 Excellent

Peter

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No air con or fans available
We stayed here after having previously had a good experience. However when we went this summer we realised there was no air con in the hotel and no working fans were available. For the price I’d expect better so I’m going to be looking at another hotel for our next stop in Rouen
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly staff. Older hotel but well presented, lots of parking space.
Stayed 1 night in Aug 2019

10/10 Excellent

Lucy, Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 night stop over with children 6 & 7 years old. Staff were helpful and welcoming, children received a little arrival gift. Plenty to do with tennis, swimming, table tennis, and other games, equipment was easily available by reception and kept the children amused. Nice restaurant with a variety of dishes. 15 minute drive to Rouen.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, service and breakfast. A little surprised to see a small charge onto my account for either the complementary water in the room or complementary children’s gift. I was led to believe that both were but credit card statement says different! So careful of hidden charges!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only that I didn’t like paper cups in room for hot drinks
Stayed 1 night in Aug 2019

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2019

4/10 Poor

Reza

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor choice
Toilet would not clear. Room not serviced during stay. Restaurant expensive and poor menu choice. Nice design hotel but dated and tired. Not value for money at all
Stayed 2 nights in Jul 2019

10/10 Excellent

xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Needs to be updated.
Stayed 1 night in Dec 2018

4/10 Poor

Giles

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for Expo
Excellent location for the Expo. Nice and clean, comfy bed. Restaurant menu was limited for choice but once chosen food was good
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

robert

I would stop again
Overnight stop. Quite, clean and comfortable hotel with friendly staff. Rooms are abit dated and could do with new carpet but clean. Didn't use the restaurant or bar but the breakfast was ample and tasty
Stayed 1 night in Sep 2018

6/10 Okay

Ian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The Breakfast was extortionate and Hotel dated. However, lovely staff.
Stayed 1 night in Aug 2018

4/10 Poor

Alti, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong stars
We booked this 4 star hotel in Expedia’s web page but it is even not two star. Extremely old and unpleasant hotel in the middle of nowhere. It needs urgent refurbishment. Carpets are extremely dirty and filthy. Double bed is very small, WC are dirty with yellow marks, WC is separate but there is no basin inside, so you still need to use bathroom to clean your hands. My child had a filthy blanket with no duve cover. Although rooms were in terrible state, hotel manager and reception lady was very kind and nice people, they were helpful to us to cancel the rest of the stay with them.
Stayed 3 nights in Aug 2018

4/10 Poor

Osian

We arrived at 5pm (midday check in) and the room wasn’t ready. No cot for baby and when we asked about the pull out bed for our other child the reply was ‘you can pull that out’. Meal was expensive for what it was and not to the same standard and Novotel Le Mans. We had a long wait for the food (although the table next to us waited for more than 90mins so maybe we were lucky!!!). During the evening there was s lot of noise. The breakfast was really terrible-16.5 euros per person!!!! I cannot believe Novotel Le Mans and Novotel Rouen are the same company! Really disappointing. When checking out we learned that the hotel had allowed other guests to charge their evening meal to our room number! Unbelievable, especially when leaving the restaurant my wife had tried to pay but was told not to by the staff, it would just go on to the room. We were also charged for using our room phone, although we didn’t?! This took a lot of time to sort out and was very disappointing. Would never recommend this hotel, and am thinking that Novotel is a hit or miss company as it’s clear standards are not consitant in every hotel. What a shame.
Stayed 1 night in Aug 2018