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Reviews of TownePlace Suites by Marriott Sacramento Rancho Cordova

3 out of 5
TownePlace Suites by Marriott Sacramento Rancho Cordova
11212 Point East Drive, Rancho Cordova, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 65 reviews" "
Rating 8 - Good. 11 out of 65 reviews" "
Rating 6 - Okay. 5 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property, stuff and commodity. Greatly appreciate the recommend it. Looking forward to stay there again.
Stayed 2 nights in Apr 2024
Response from Yoni on 26 Apr 2024
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Jaime

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked mostly everything, except that the bathroom sliding door has a gap after you close it and others can see inside.
Stayed 1 night in Apr 2024
Response from Yoni on 26 Apr 2024
Thank you for taking the time to leave us a review, we are happy to hear that you mostly enjoyed your stay with us. we apologize for any inconvenience you experienced during your stay. We look forward to your next visit.

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute ripoff. I noticed two customers checking in before me were discussing their rate and both were paying $100 a night less than the rate I was paying. The desk attendedant said “oh that’s because you booked through Expedia”. Thanks for ripping me off, Expedia. Deleting my account and will be sure to share this with everyone I know.
Stayed 1 night in Apr 2024
Response from Towneplace Suites on 26 Apr 2024
This review is for the TownePlace suites, not Expedia. We apologize for the inconvenience but hope you enjoyed your stay with us outside of the rate discrepancy. We hope to have your business again in the future.

10/10 Excellent

Ana

Stayed 2 nights in Mar 2024
Response from Yoni on 1 Apr 2024
Thank you for taking the time to leave us a review, we are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Andrew, San Francisco

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Yoni on 18 Mar 2024
Thank you for taking your time to leave us a review, we are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Komal

Stayed 1 night in Mar 2024
Response from TPS on 29 Mar 2024
Thank you for taking a moment to share your experience at Towneplace suits. We look forward to welcoming you back again soon.

8/10 Good

Perla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Yoni on 4 Mar 2024
Thank you for taking the time to leave us a review, we hope to see you again soon.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Property is fairly new. Breakfast was ok. I was awakened at 5:15 am to a man outside my window singing and yelling. I called the desk at 6:15 because it he didn’t stop. They said they were sorry and the singing and yelling stopped soon after.
Stayed 1 night in Feb 2024
Response from Yoni on 2 Mar 2024
We apologize for any inconvenience the noise caused you. Thank you for taking the time to leave us a review. We hope to have you back again soon.

8/10 Good

Randolph, Arcata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for 2 nights in February 2024 at this property, which is apparently a very new property. As you would expect, everything about the property was new in appearance and very clean. The front office and dining area were open and inviting and convenient. The front office staff was welcoming and friendly and check-in was easy. The room with 2 queen beds was extremely clean, and well appointed, with a full-size refrigerator, stove, dishwasher, and microwave, kitchen utensils, large screen TV, and a large well-appointed bathroom. We asked for the room to be cleaned after the first night but that did not get communicated to housekeeping. Also, on the first night we reported that one of the bedside lamps was not working and we requested somebody to fix it the next day. That did not get fixed while we were there either. The beds were comfortable and the room itself was also comfortable. I knew in advance that the parking was $10 per night, so I was not surprised although I was disappointed to pay it anyway, because I feel that it is a rip-off for consumers. How else are you going to arrive at this hotel, except by driving? It isn’t a downtown location like San Francisco, so to charge for parking seems to me to be gouging the customers. The breakfast was fine; some cereals and a couple of hot items and waffles as well. The bananas on the 2nd day were all soft, however. Overall, this property is a solid 4 stars.
Stayed 2 nights in Feb 2024
Response from N/I on 17 Feb 2024
Good morning !Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel. Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and have addressed the issue with our team to ensure this does not happen again in the future.We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.Thank you again for choosing us and we hope to welcome you back in the future.Warm Regards,Towne Place suites Rancho Cordova.

10/10 Excellent

Ben, FAIR OAKS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property with plenty of amenities.
Stayed 1 night in Feb 2024
Response from TPS on 8 Feb 2024
Thank you for providing feedback on your recent experience at Towneplace suits. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Esther

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new property. They did a good job in the build of the property. They were flexible and let us check in earlier without paying extra. We were sleeping over for a funeral. Parking is open air, but they charged us $10! Usually parking in a free range open lot should be free.
Stayed 1 night in Feb 2024
Response from TPS on 8 Feb 2024
Thank you for providing feedback on your recent experience at Towneplace suits We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from TPS on 25 Jan 2024
We are so happy to hear that you enjoyed your time at TownePlace Suites.

10/10 Excellent

Matthew W

Stayed 3 nights in Jan 2024
Response from TPS on 17 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at TownePlace Suites

10/10 Excellent

Glaiza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from TPS on 17 Jan 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at TownePlace Suites.

10/10 Excellent

Vincen't

Stayed 1 night in Dec 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Kyla, Rohnert Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave away my room prior to arrival and down graded me.
Stayed 5 nights in Dec 2023
Response from TPS on 17 Jan 2024
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact US directly to discuss your experience in more detail.

6/10 Okay

Stephen

Response from TPS on 8 Feb 2024
Thank you for taking the time to post a review of our property.

10/10 Excellent

Mckenzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome! Very nice, spacious rooms - we stayed 3 nights, could've stayed longer if we'd needed to. Great bargain. However, there are limited dining options nearby - you would definitely have to drive to find a restaurant or shopping. Parking was $10 per night. Our dishwasher in our room suddenly started spraying out water, which ended up all over the floor, so that was a little bit of an issue; however the property rep took care of it for us and offered us a different room. We did not take it since we didn't intend to use the dishwasher.
Stayed 2 nights in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us. Thank you for being patient and understanding.

10/10 Excellent

Ivan, Milpitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TPS on 27 Nov 2023
thank you. We appreciate your business.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This suite was a real godsend for a 3-night stay. The shower is AWESOME, even better than my home! Full-sized fridge and freezer, 2 burners for cooking, even a toaster and a dishwasher. The dishwasher for some reason started running randomly when the door wasn't even closed and leaked water all over the floor - thank goodness we were in the suite at the time! Hotel personnel came up and unplugged the dishwasher... Fortunately we didn't need to use it. We were offered a different room but declined. My only complaint is that it's in kind of a weird area - no shopping or restaurants anywhere close. It came with breakfast, which was a bit less than good, but at least it was included in the price of the room.
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Johntia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from TOWNEPLCAE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Moses, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, spacious and up to date
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

8/10 Good

Kylie

Stayed 2 nights in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driving cross-country
The front desk staff went above and beyond for us(ADA and traveling with a dog and asked for 1st floor near exit door). They were very friendly. Room was gorgeous. Kitchen was beautiful and had everything we needed. Bed was comfy, we didn’t hear any outside noise. Comfy sitting area and shower was huge(ADA). We were there for only one night and wished we could’ve stayed longer. Nice outdoor area. Breakfast was hot and delicious with plenty of selections. Hotel was bright and airy. If I had to pick one area for improvement I would say get rid of the $10 parking fee…why are they charging that anyway? Ample parking and it is not a downtown area where parking is limited and at a premium.
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Towneplace Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excellent

Gannier E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Very very nice
Stayed 1 night in Nov 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Experience wasn’t exactly favorable
Check in was fine but there was an unexpected parking charge. The bed was uncomfortable and there was a lot of light in the room from the microwave and alarm clock. There was complimentary breakfast that was supposed to be served until 10. We arrived at 9:30 and there wasn’t much to select from and the cooks were pulling the empty hot item containers from the line without restocking food.
Stayed 1 night in Nov 2023

10/10 Excellent

Jenah

Stayed 1 night in Oct 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

6/10 Okay

Larissa

Stayed 1 night in Oct 2023

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Decent breakfast for free
Stayed 2 nights in Oct 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
The layout and room size was awesome. New and clean. Hope it stays that way
Stayed 4 nights in Oct 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Cory, Eagle

Liked: Cleanliness, staff & service, property conditions & facilities
For the price you can’t get a better room in the area. Very spacious room with kitchen, desk, couch, and nice bathroom. Bed was very comfortable. Newly built and I like the fact that I can use my Netflix account on the tv. This is my second stay and I will stay again during my next business trip.
Stayed 5 nights in Oct 2023

10/10 Excellent

Miguel, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023

10/10 Excellent

Pam

Stayed 2 nights in Oct 2023

2/10 Terrible

Kathryn

Stayed 1 night in Oct 2023

8/10 Good

Daniel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay
The hotel is pretty new and has a lot to offer. I enjoyed the outside patio area. It has a piece of artificial grass my kids and I were able to play on. Breakfast was good and the lobby area was constantly being cleaned. The room was spacious and I enjoyed having the kitchenette. The only area that was lacking cleanliness was the floors. Because of the vinyl flooring vs carpet you were able to see dirt or shoe marks a lot more. The bathroom did have hair on the floor and a little in the bathroom sink as well. That was the downside however everything was pretty standard and good for my family and I.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy rooms.
Stayed 2 nights in Oct 2023

10/10 Excellent

Clinton

Stayed 1 night in Oct 2023
Response from TOWNEPLACE on 26 Dec 2023
We are thrilled that you enjoyed your time with us

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coool
Really good place to stay room was extremely comfy with many amenities/ services however i really wish they would include the 50$ security deposit in the complete price as this kinda inconvenienced me since i had to call my bank and move money around ( they give this back at the end of the stay) other then that really great place to stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 11 Oct 2023
Thank you for your kind review, but more importantly thank you for staying with us! We hope to see you again when your travels bring you back to our area.

10/10 Excellent

Robert

Stayed 5 nights in Oct 2023
Response from Front Desk Manager on 11 Oct 2023
Thank you for your kind review, but more importantly thank you for staying with us! We hope to see you again when your travels bring you back to our area.

10/10 Excellent

Caldwell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located just E of Sacramento. Clean and staff was courteous and friendly.
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on 11 Oct 2023
Thank you for your kind review, but more importantly thank you for staying with us! We hope to see you again when your travels bring you back to our area.

10/10 Excellent

Carl

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propery was new, clean and beautiful.
Stayed 1 night in Sep 2023
Response from Front Desk Manager on 11 Oct 2023
Thank you for your kind review, but more importantly thank you for staying with us! We hope to see you again when your travels bring you back to our area.

10/10 Excellent

Becky

Stayed 1 night in Sep 2023
Response from Front Desk Manager on 11 Oct 2023
Thank you for your kind review, but more importantly thank you for staying with us! We hope to see you again when your travels bring you back to our area.

10/10 Excellent

Ricky

Liked: Staff & service, amenities, property conditions & facilities
Real clean
Stayed 1 night in Sep 2023
Response from TPS on 25 Sept 2023
We truly appreciate your business and look forward to seeing you again. On behalf of Towneplace we wanted to say thanks for choosing us.

10/10 Excellent

Igor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and brand new hotel. Super clean
Stayed 2 nights in Sep 2023
Response from TPS on 25 Sept 2023
We truly appreciate your business and look forward to seeing you again. On behalf of Towneplace we wanted to say thanks for choosing us.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y limpio
Stayed 1 night in Sep 2023
Response from TPS on 25 Sept 2023
Realmente apreciamos su negocio y esperamos verlo nuevamente. En nombre de Towneplace queríamos agradecerle por elegirnos.