Posted 11-Dec-2016 on Hotels
The heating in the room we booked (2 Queen beds) was broken ... can't sleep in temperatures < 60°F. The second room we were provided had only 1 king bed instead of 2 queens, as we had requested. We were told that no other room was available, as the hotel was full (clearly the Hyatt was doing good business as this was a Tuesday night). So, a cot was brought in. I'm still uncertain if there really was a mattress, because all that my back felt were springs. Not an enjoyable experience!