Ratings based on 698 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Good hotel

Posted 19-Sep-2017
I was very happy with the room. However, the room are adjoining rooms thus you can easily hear the person in the next room. I utilized the gym facilities which was nice with great machines. Downfalls was that I placed a do not disturb sign on the door and the hotel did not obey the sign. As well, other guests were very loud at 3 am, screaming in the hall and drinking. The issue was not resolved for twenty minutes.
4 out of 5
by A verified traveller from stockton

Broken window

Posted 15-Sep-2017
We had a comfortable night, but unfortunately we woke up to a broken driver side window. Of course not the hotels fault, but kind of disappointing.
3 out of 5
by A verified traveller

makeover needed

Posted 14-Sep-2017
Good staff and food, but shabby (hall carpeting should have been replaced years ago) and in a sketchy neighborhood.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great hotel and staff!

Posted 12-Sep-2017
Everything was perfect! One of my top 3 stays in 35 years of travel! Only thing they could fix is replacing toilet in room 806. Inside of tank is old and completely dark orange. It unplugs and run randomly through the day and through the night which wakes you up because it gives off a high screeching pitch. The same as when you flush it. It also sits very low to the ground I am only 5'1 so I can't imagine anyone taller than me reaching it easily. Everything else was great!
4 out of 5
Recommended
for Everyone
by A verified traveller from Chico

Nice hotel, staff not so friendly

Posted 21-Aug-2017
Pros: Clean and nice rooms. Nice bar/ lounge. Breakfast was good. Rooms were comfortable and clean.
Cons: Staff need to work on their costumer service!
Location: located centrally
The hotel is nice, rooms are clean and comfortable but the staff was not very friendly. Upon arrival check-in staff did not greet or explained the amenities that they offered, also had to ask how to get to my room. Bartender was not very friendly either.
5 out of 5
by Thomas

This traveller left a rating score only Posted 02-Jul-2017 on Hotels
3 out of 5
by A verified traveller from Seattle

A/C issues

Posted 27-Jun-2017
Pros: One woman at the front desk was very friendly.
Cons: Keep A/C in working order!
Location: Not too much to do in the area, if you do not have a car.
The temperature outside was 106 and the hotel's A/C malfunctioned. They did not alert the patrons until late in the day and underestimated the time the repair would take. Could not sleep one night because of excessive heat and had planned to work in the room the following day, but too hot! They did pay food and drink cost when checking out but it was a little too late.
1 out of 5
by A verified traveller

Horrible stay!!!

Posted 21-Jun-2017 on Hotels
The air conditioning broke and there were no back up fans for guests. It was 108° outside and my room was baking. They kept promising it'd be fixed soon, but a day and a half later...still no luck! Aweful experience!
2 out of 5
by Ash

This traveller left a rating score only Posted 19-Jun-2017 on Hotels
3 out of 5
by Linda

Mediocre

Posted 12-Jun-2017 on Hotels
Room was OK, nothing spectacular. Very noisy, small bathroom. I have stayed in a lot of Hilton's and this one is at the bottom of the list. Definitely not worth the price that they charge.