Ratings based on 683 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Seattle

A/C issues

Posted 27-Jun-2017
Pros: One woman at the front desk was very friendly.
Cons: Keep A/C in working order!
Location: Not too much to do in the area, if you do not have a car.
The temperature outside was 106 and the hotel's A/C malfunctioned. They did not alert the patrons until late in the day and underestimated the time the repair would take. Could not sleep one night because of excessive heat and had planned to work in the room the following day, but too hot! They did pay food and drink cost when checking out but it was a little too late.
4 out of 5
for Everyone
by A verified traveller from S F Bay Area

Hilton as expected

Posted 05-Jun-2017
No newspapers. USA weekend all gone early and no local paper available Fri Sat Sun. I was told to walk several blocks down the street to Starbucks.
5 out of 5
for Everyone
by A verified traveller from Anaheim

Great stay!

Posted 04-Jun-2017
Pros: Convenient location, Hotel Staff, spacious and clean room, comfortable beds, soft pillows
Cons: Increase number of breakfast lounge staff on holidays/weekends; microwaves in the room
Location: Arden Hills Mall, many, many restaurants
Had a great stay. Hotel staff were friendly beginning with Purita at Front Desk and Gigi, the Housekeeper. Breakfast was good too. Unfortunately, not all staff at the Breakfast Lounge were friendly. There was a line, no eye contact and not checking on how we are doing or what we need. This was last Saturday, this past Memorial weekend.
3 out of 5
for Everyone
by A verified traveller from San Jose, Ca.


Posted 02-Jun-2017
It's a nice comfortable hotel. I was very disappointed with the food we ordered. The calamari was not seasoned at all and was soggy. I found a hair in my hash brown, and not appetizing to look at. Not to sound so mean, but the dog food I make for my dog tasted way better.
4 out of 5
for Couples
by A verified traveller from Richmond, VA

Hilton Arden West, Sacramento CA

Posted 07-May-2017
Pros: We especially enjoy seeing the restaurant host/waiter Edward who has provided us with exceptional meal service each year at the breakfast buffet.
Cons: More clear information about an escrow charge to my credit card for incidentals. It was ultimately refunded/cancelled but I was not informed of it.
We have stayed here 3 consecutive years. The rooms are very nice and the staff is exceptional.
5 out of 5
by Teofilo

Posted 01-May-2017 on Hotels
The complementary internet service was terrible... very slow...
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Apr-2017 on Hotels
2 out of 5
by A verified traveller

Only Stop for the Food

Posted 04-Apr-2017
Pros: Nothing.
Cons: Better customer service would make up for the old hotel site.
All aspects except for the food were disappointing. The reservations department were rude and unhelpful. The manager that checked me in made no attempt to rectify the problem with the reservations department. The rooms were old and tired looking. The price was extremely expensive for this hotel ranking.
5 out of 5
by Mark

Posted 31-Mar-2017 on Hotels
Nice hotel. Nice room and sizeable. Quiet. Clean. Quick, friendly check-in. Good continental breakfast.
5 out of 5
by olivia

This traveller left a rating score only Posted 28-Mar-2017 on Hotels