Ratings based on 659 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Northern California

Perfect and close to shopping mall

Posted 13-Mar-2017
Very pleased with our stay. Nice hotel and very comfortable, we had a single king bed room was spacious and had nice flat screen tv. Has a nice bar and restaurant. It is close to Arden mall that has many shops and places to eat! Reservations recommended!
5out of 5
Recommended
for Everyone
by A verified traveller

It was amesome!

Posted 13-Feb-2017
It was an awesome stay. Were only there 1 night. Walls are paper thin. Sorry we were loud, but we were having 2 much fun.
3out of 5
by A verified traveller

Old but room is clean, small old bathroom.

Posted 10-Feb-2017
On elevator broken, old building, no free breakfast.
3out of 5
by A verified traveller

Posted 13-Jan-2017
So duty none clean a lot of noise smells of cigarettes in the room.
5out of 5
Recommended
for Everyone
by A verified traveller from Vallejo, CA

I was welcomed from the time I walked in the door.

Posted 22-Dec-2016
All the staff were warm and welcoming. They changed my room without a problem to another to make me more comfortable. The breakfast was lovely, and my waiter was competent and made the meal special.
1out of 5
by A verified traveller

Posted 11-Dec-2016 on Hotels
The heating in the room we booked (2 Queen beds) was broken ... can't sleep in temperatures < 60°F. The second room we were provided had only 1 king bed instead of 2 queens, as we had requested. We were told that no other room was available, as the hotel was full (clearly the Hyatt was doing good business as this was a Tuesday night). So, a cot was brought in. I'm still uncertain if there really was a mattress, because all that my back felt were springs. Not an enjoyable experience!
5out of 5
by A verified traveller from American Canyon

Stayed 2 nights for conference

Posted 07-Dec-2016 on Hotels
Enjoyed my stay.Very nice hotel,pleasant staff.Room was very comftable with good service.Food provided at the conference was also of good quality..Would stay again.
2out of 5
by A verified traveller

Posted 02-Dec-2016 on Hotels
The staff was A plus! My room was old, outdated and depressing. There was one light over the sink in bathroom and no storage shelves for toiletries. Even the faucets were old, loose and rickety. I am a Diamond member with HiltonHonors and I have never stayed in such a shabby Hilton property. The building is 12 stories with only 4 elevators and 2 of the 4 did not work resulting in long wait times upstairs. One of the elevators had been broken for over 1 week. One guest told me she stays there 1 time/month because of the room rates provided to her company and that broken elevators are common and the wait times in the morning are horrendous. The owner of this decrepit property obviously skimps on building improvements. I can not believe Hilton keeps its' brand name on this shabby class D property. I feel sorry for such a great staff having to service this dumpy building above the lobby.
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel near by the city area

Posted 30-Nov-2016
Nice and clean room Easy to access to the hotel location
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Nov-2016 on Hotels