Saariselkä Ski Resort

We did not receive the details to enter the apartment till we called them up on reaching the apartment which was very inconvenient as there are many apartments and the name on them is different from what was there in the booking. We wasted a lot of time trying to locate it and get the checkin details standing in the cold outside, so the starting experience was not good at all. The apartment is very nice and the location good. However, we found it difficult to use the oven as there were no oven gloves or aluminium foil, we wern't sure if any of the dishes were oven proof. There is a washing machine but no detergent. When we asked them for it they asked us to come to their office which was 2 km away instead of delivering it or making sure everything required was available in the apartment in the first place, so their processes need some looking into! There was salt and oil only provided, no sugar, tea, coffee or creamers! We didn't find any shops closeby!

Bring your own food if if travelling off season. Only one of the 2 restaurants will be open for dinner and it works with a massively reduced menu. No restaurant available for lunch, only room service. The "buffet breakfast" is actually only yoghurt, stale bread and green salad. Alongside that you can order one item from their breakfast menu of 5 options - most of which are eggs. No fruit/ porridge or other regular breakfast options that you would expect from a resort of this calibre (allegedly 5*). Nearest shop/ other restaurant is 40 minutes away so it really is quite unacceptable. At least prior warning of this situation would've enabled us to plan better for this but none was given. Otherwise the location is beautiful, there was a shuttle service into the city around 3 times each day which was appreciated. The spa is great but again not everything was functional due to the "off season" timing. We had emailed the hotel over a week prior to our stay to check what services would be available but received no reply so assumed everything would be as advertised on their website/ Expedia. This was not the case so whilst it was a relaxing and beautiful location which we did enjoy, ultimately it was a bit of a disappointing resort stay compared to what was expected.

Wonderful time. Delicious food, excellent room and attentive and friendly staff. Allround great place to stay.