Appreciated free shuttle to Love airport. Also liked happy hour and evening cookies. Both were a nice perk. Wish breakfast buffet and bar hours were longer. Breakfast should be available until at least 10 am daily. Bar should be open until midnight daily.
We have stayed at this hotel about 10 times over the past few years. The rooms are lovely and we have always enjoyed our stays. I had been there one other time since Hilton took it over and it seemed very similar to the former Kimpton management. This stay, however, was different. We checked in at around 5:30 and asked about the wine happy hour and was told they did not have that any longer. The staff actually did not seem to be aware that there used to be a happy hour. We got to our room and called down for a wake-up call for the next morning at 8:15. We did not get the wake-up call. That evening on my way out to dinner and I asked for more shampoo, towels, etc to be delivered to the room since there is no longer turn down service. I got back to the room at 10:00 and there were no towels or toiletries. I called down and was told they would be sent up right away. It took almost 20 minutes and a second phone call to get the delivery. The little things that made the hotel a "step" above others when it was a Kimpton are no longer present, which is a shame.
Overall nice hotel. Very friendly and clean. The rooms seem a bit dated and basic, but the bed was great. Minimalist bathroom.
The only complaint would be thin walls and doors. You can hear everything going on at night. Bring a noisemaker. My iPad app saved the night.
A combination of the town of Highland Park with the city of University Park, Park Cities is an affluent area that's also home to the stately campus of Southern Methodist University. Wander around the manicured lawns of the university, which is also the site of the George W. Bush Presidential Center. In Highland Park, you'll find quality shops and restaurants.
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