Dear Elizabeth, Thank you for your feedback. It is most unfortunate to note that your experience with us was not great. We always endeavour to ensure all our guests stay is delightful. Our establishment outsources shuttle services from various registered companies. We did not receive your response back of your flight details and pick up information so to ensure a pick-up shuttle service from the airport to pick up. Therefore, could not make any arrangements at that time once you had arrived at the airport as no further details had been received. We did though ensure that a professional shuttle service is arranged once you had checked in throughout your stay. Please note the room allocated was the room booked through the online travel agent. We did extend our offer to upgrade you to another room which was bigger for the 2nd night at no cost to which was not taken up. Your reservation was for 2 nights only, unfortunately by the time you wanted to extend for another night we were already fully booked hence our decline for your payment and the request to check out. No late check out fees were charged. In consideration of your concern of safety, we ensured to source accommodation at another guesthouse for the extra night which is literally 150m from us. Our offer of having our Managers husband to transport you to the alternative guesthouse was our means of trying to ease your safety concerns. With that offered as well was declined. We do apologise for any inconvenience that you may have felt and experienced during the duration of stay and check out, would like you to know that is definitely not how we take care for our guests. Wishing you safe travels

Dear Dr Moabi, Thank you for choosing Echo Garden Guesthouse. I am so glad that we were able to be of assistance and moreover that you had a great stay with us. We look forward to having you at our guesthouse again in the near future. Warm travel regards Tumi Jonas and Team Echo Garden Guesthouse

Dear Thatoyaone, Thank you for the great review. We look forward to having you at Echo Garden Guesthouse again soon in near future. Regards Tumi