Check COVID-19 restrictions.

See detailsOpens in a new window

The Cascades Hotel at Sun City Resort

Photo gallery for The Cascades Hotel at Sun City Resort

Featured image
Waterskiing, motor boating
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Water park

Overview of The Cascades Hotel at Sun City Resort

The Cascades Hotel at Sun City Resort

5 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
R556, Moses Kotane, North West, 0316

Explore the area

  • Popular LocationThe Gary Player Golf Course2 min walk
  • Popular LocationSun City Casino2 min walk
  • Popular LocationThe Valley of Waves8 min walk
  • AirportPilanesberg (NTY-Sun City)14 min drive

Choose dates to view prices

About this area

Moses Kotane

The Cascades Hotel at Sun City Resort is located in Moses Kotane. The Valley of Waves and Lost City are local attractions and The Gary Player Golf Course is worth checking out if an activity is on the agenda. Spend some time exploring the area's activities, including golfing.

What's nearby

  • The Gary Player Golf Course - 2 min walk
  • Sun City Casino - 2 min walk
  • The Valley of Waves - 8 min walk
  • Lost City - 6 min drive
  • Mogwase Shopping Center - 27 min drive

Restaurants

  • Peninsula — 1 min walk
  • Bocado — 1 min walk
  • Bocado - 4 min walk
  • Ocean Basket - 19 min walk
  • Plume - 4 min drive

About this property

The Cascades Hotel at Sun City Resort

Family-friendly hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a golf course are available at this hotel. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free casino shuttle. Additionally, a casino, free water park access and an outdoor pool are on-site. All 243 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find TVs with satellite channels, and other amenities include minibars and separate baths and showers.
The Cascades Hotel at Sun City Resort offers 243 forms of air-conditioned accommodation with minibars and a safe. Televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can experience the thrill of a safari, and enjoy recreation facilities including 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Free casino shuttle

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Access to nearby health club
  • Arcade/games room
  • Archery
  • Boat tours
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Game/wildlife drives
  • Game/wildlife viewing
  • Hiking/biking trails
  • Mini golf
  • Motor-boating
  • Motorised watercraft
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Playground
  • Safari
  • Sauna
  • Segway hire/tours
  • Shopping
  • Steam room
  • Waterskiing
  • Ziplining

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Free water park access
  • Corner/local shop
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • Casino
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV/satellite channels
  • Films for purchase
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 31 May and 7 July.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Cascades Hotel
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades
Hotel Cascades Sun City
Cascades Hotel Sun City Resort
Cascades Hotel Resort
The Cascades Hotel
The Cascades At Sun City
The Cascades Hotel at Sun City Resort Hotel
The Cascades Hotel at Sun City Resort Moses Kotane
The Cascades Hotel at Sun City Resort Hotel Moses Kotane

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 46 out of 182 reviews
5 - Excellent 25%
Rating 4 - Good. 78 out of 182 reviews
4 - Good 43%
Rating 3 - Okay. 30 out of 182 reviews
3 - Okay 16%
Rating 2 - Poor. 21 out of 182 reviews
2 - Poor 12%
Rating 1 - Terrible. 7 out of 182 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities

3/5 Okay

Travelled with family
The mediocrity
The hotel is in need of a facelift. The rooms are comfortable but not 5*. There is a palpable lack of management presence. Breakfast on Saturday was very chaotic. Having to rely on waiting staff to bring milk for cereal and coffee is a terrible idea. There are not enough of them. Check in was slow on Friday evening. The staff just don't seem to have any basic manners. They are constantly shouting at one another and ignoring customers. A bit of basic etiquette. That isn't to say that they are malicious or intentionally rude because one on one each of my interactions was positive. In general though there is a disconnect between the star rating and the general service level. You should not have to ask to have things done at a 5* hotel. The staff should know to take bags to rooms, service rooms, notify customers when there is a water problem... etc.
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Staff & service
Stayed 3 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

2/5 Poor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Large, clean, very nice room...zero complaints...until you open the drapes. ONLY get a high floor. We were on the third floor (lobby level) and the view was garbage. Dirty grounds, hoses everywhere, really nasty for the price. They should greatly reduce the rates on lower floors...I would have gladly paid more to be higher. Again, great room but get above the horrific view.
Stayed 2 nights in Dec 2020