Terrace/patio
Check availability

Reviews of Astray Motel

3 out of 5
Astray Motel
1202 Pukuatua St, Rotorua

Reviews

7.6

Good

Rating 10 - Excellent. 92 out of 319 reviews" "
Rating 8 - Good. 121 out of 319 reviews" "
Rating 6 - Okay. 67 out of 319 reviews" "
Rating 4 - Poor. 25 out of 319 reviews" "
Rating 2 - Terrible. 14 out of 319 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Taya

Liked: Staff & service
Not the cleanest
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2023

10/10 Excellent

Gino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended for those travelling in short stay.
Stayed 1 night in Jul 2023

8/10 Good

Hala

Travelled with partner
Liked: Cleanliness, staff & service
Welcoming and friendly staff
Stayed 2 nights in Jun 2023
Response from Tim on 1 Jul 2023
Thank you so much for your kind review and words

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place is absolutely disgusting. The communal kitchen was unusable, the toilet and showers were unclean and unusable.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There were holes in the walls. Other than this, the room was tidy, clean and the bathroom facilities were fine. I did not use the shared kitchen space during my stay so I have nothing to say about that
Stayed 1 night in May 2021

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were facilities to prepare food but no where to eat your food. Backpackers appear to have been replaced with social housing occupants. Have stayed here a number of years and was very disappointed to see the property has not been maintained over the past year.
Stayed 2 nights in Feb 2021

2/10 Terrible

Bernice

Disliked: Cleanliness, property conditions & facilities
Very poor
If you want to sleep go elsewhere. Very noisy, door slamming yelling all hours of night. Poor security. Only thing positive was bed was comfortable
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
The property is a ghetto. I was nervous even sleeping in the bed. The entire place is absolutely filthy, with little security to your room. Never again will I stay here. I wouldn't even recommend it to my enemies.
Stayed 1 night in Mar 2020

2/10 Terrible

Gustav

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, poorly maintained
Room was absolutely tiny first of all. Sheets were stained, towels had holes in them. The kitchen was very disappointing, some equipment didn't work at all, some was just extremely worn down. The street outside had some homeless people shouting all evening, and the parking lot had some non-guests occupy spaces. Our key couldn't open the kitchen, so we had to ask the receptionist to open it for us, so we were pretty disappointed when the reception didnt open until 35 minutes after it was supposed to in the morning: it meant that we were locked out of the kitchen with no way of getting to our breakfast foods, which were laying in thr fridge in there.
Stayed 1 night in Mar 2020

4/10 Poor

Christian

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

BARNARD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Jing on 5 Mar 2020
Dear Barnard, We appreciate your feedback if you do take the time to stay in our property for even 1 minute. Thank you. Hope you have a good day. Regards, Jing Manager

6/10 Okay

Kohappy, San Francisco

Liked: Staff & service, property conditions & facilities
Bathroom and bedsheets were clean, but the carpet has seen better days. The location is close to the central business area, but for some reason there are a lot of loud homeless people across the street. You don’t really seem to see this in the rest of the area, just this particular block. Front desk personnel was very nice and easy late check-in and checkout.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean, fresh and tidy with a good bed and decent shower. Reception was friendly and straight forward. Downsides were that the WiFi barely worked in the room so we just used our mobile data. The shared kitchen was ok but did not have any clean towels to wash our items. The parking spaces were full so we had to park on the road. But overall for the price it was good value
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 8.30pm and despite there being a sign on the door saying reception was open until 9pm the office was locked up, lights out. Luckily there was an emergency number which we rang and the woman who answered directed us to a locked metal box on the ground outside. She gave us the combination and we were able to take out the key to our room. The exterior of the building was quite dilapidated as was the interior of our room. Patched holes in the wall, windows that only opened a few inches 'for security reasons' so the sign said. This was advertised as a 2 bedroom family unit with air conditioning. It was a hot night so we went to turn it on to find it didn't work. We called the woman again and she said that there was a notice on their website to that effect and that they had placed fans in the 'unit'. As it turned out only 2 of the 3 fans were working. We turned on the oven to preheat it to cook dinner and the room filled with acrid smoke and set off the fire alarm. As we couldn't open the windows any further we had to open the door and use one of the fans to blow the smoke out. Suitcases had to be stowed under the beds in the 'bedrooms' as there was no room for them anywhere else. The shower was mouldy and the towels were threadbare. Across the road homeless people were sleeping on the street so it wasn't the best part of town to begin with. Although we had booked and paid for two nights we packed up and moved to another motel the next morning. More like Hotel Ashtray
Stayed 2 nights in Feb 2020

8/10 Good

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for value
Best location clean comfortable bed Great place for value
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Property well located in downtown Rotorua and easy walk to Eat Streat and other dining options. Good parking that feels pretty secure. Rooms very basic and a little run down. If you're on a budget it's a fine place to sleep for a few nights, just have the right expectations before you arrive, photos are from a while ago I suspect.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It could do with an update but the staff were lovely. Some of my food in the shared fridge did go missing which was slightly annoying as I just bought them
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019

6/10 Okay

SH

Travelled with group
Liked: Cleanliness, staff & service
Bed is clean, towel is provided. Facilities are clean. Receptionist is friendly and helpful.
Stayed 1 night in Dec 2019

8/10 Good

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Tak

Barebone backpacker single room. No place to unpack other than the bed. No chair, no table in room. good for the minimalist.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
to noisy kids playing in hallway doors slamming. no remote. glasses cups missing
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
It was clean and basic. The staff was helpful. It was a bit hard to find on a fair night.
Stayed 1 night in Jul 2019

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Anonymous, Hamilton

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Location is good, very close to town and receptionist was very helpful and accommodating. But the room was very small and basic. Tv remote was not working. No dishwashing liquid, blinds was not closing properly so people from outside can see you coz the bed is directly by the window. Needs fixing and updating.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
A good place to stay in Rotorua, because it is well situated. Friendly welcome and quite big room. I should have liked a chair in the room, but it's a detail. My stay at Astray Motel was pleasant.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very small rooms. TV's that we couldn't make happen, but lovely people.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Convenient and next to i Site. Friendly staff.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
The staff service very good. But the hotel too old, and i can hear next rooms talking.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location +, uncomfortable beds. Charged extra
Had motel facilities, mircowave, fridge and kettle in the room, although was a bit of a tight squeeze in the cupboard it was in. Could of done with a table in the room to help. Was clean. Twin room beds quite uncomfortable as mattress bigger than the plank of wood that was below it. Should say limited free parking, as we had to park on the street one night. Also be careful when paying as charged 2.5% for credit card even though I paid with a debit card, when I questioned this the lady was unapologetic and sarcastically smiling like she didn't understand, she did. No refund given for this. Didn't use kitchen as needed a good clean.
Stayed 3 nights in Mar 2019

6/10 Okay

Peggy

Liked: Staff & service
Disliked: Room comfort
Small room
Service was good but room too small
Stayed 1 night in Mar 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Excellent room, very comfortable and awarm friendly welcome. Location is great within easy walking distance for cafes, bars and the beach.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean the bed was comfy the staff outstanding ... The room was tiny, couldn’t swing a cat in there
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
The studio apartment was very very small for two people and only a very small window it was like being in a cell . It was great to have an ensuite and a fan .
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was clean and the towel service was daily allowed storage of luggage after checkout
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Location good out of the CBD but requires a make over and good coat of paint. Family room was cramped, 1 room had no window so extremely hot. Had to request a standing fan.
Stayed 1 night in Jan 2019

8/10 Good

Gil, Edinburgh UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tiny room with tiny window, would’ve had more space in a dorm. Walls and door were thin so could hear other people easily as if they were in the same room.
Stayed 1 night in Jan 2019

8/10 Good

Carl, London, UK

Liked: Cleanliness, staff & service
Great staff who were kind and helpful. Very central location, a short walk to the i-site, the "night" market and eat street, but apparently New Zealand now has beggars. The door lock looked like it wouldn't stop a baddie if they so much as leaned on the door. The noisy fridge heated up the room, but a fan was provided if you felt like keeping the windows shut.
Stayed 3 nights in Dec 2018

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
The worst communication experience in the NZ what I have met.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Would not go again
We had a room with a bunk bed and shared bathroom on the upper floor. The room itself was tiny and the matress really uncomfortable, the bed just a wooden board. There were two toilet cabins and two shower cabins to share between five rooms, the sink and mirrors were in the hallway. The shower looked dirty and we tried to not use it too much. While in the room with the door closed, we could hear other people pee. The kitchen is very basic, only enough space for one person/couple to cook, dirty pans and plates. The girl at the reception was helpful and provided us with information about activities, but didn't understand that much English.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with facilites and very well ubication, Easy and good acomodación and services
Stayed 1 night in Dec 2018