The hotel location is perfect for exploring most of Rome’s famous attractions such as Trevi Fountains, Colosseum, etc. The rooms were modern, clean and quite spacious for European standard. The front desk manager, Viorica Rusu, was nice enough to upgrade me to a Deluxe room. She and her front desk team, provided excellent service throughout my stay. Unfortunately, the same cannot be said for the Divinity Terrace service. A friend (who is also a hotel guest) and I went up to the terrace for an aperitif on Monday 27 Sep at around 6PM. There were only 2 other tables occupied, we sat at one of the empty sofas but was told by the waiter to move to 2 single chairs facing directly into the afternoon sun. He then proceeded to walk away to serve the other table without even giving us a menu. There was a couple who already sat at a similar sofa in the shade but was not asked to be moved. Due to this “reception” decided to leave and enjoy our aperitifs at a near by restaurant facing directly at the Pantheon, in the shade. It’s a shame that this was my worse service experience after spending one month in Europe. The rest of this hotel team provided excellent service, only to be let down by individuals from one area of the establishment. I wished that I could give 5 stars but the terrace experience left a bad memory for me.