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Reviews of BALTIK GUESTHOUSE

BALTIK GUESTHOUSE
Via XX Settembre 95, Rome, Città Metropolitana di Roma

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Disliked: Staff & service, amenities, property conditions & facilities
I’ve been inside hundreds of hotels and I gotta say, this is like the 2nd worst room I’ve ever had. I know it’s kinda cheap but honestly, they’d have to pay me to sleep here again. It’s really not worth it to save money - you might as well just not get a hotel. Room smelled like someone had been smoking up a storm in there. Carpet looked super old and worn out - might as well scrap it for a new rug or add tile. Have to buzz-in every time and tell the front desk person that you have a room there when you need to go through the first door. The second door, you need to enter in a key code. Then you can finally walk to your room. The shower doors were falling apart and wouldn’t slide properly. No shampoo or body wash - just a small hand soap bar. Uncomfortable mattresses and pillows - barely any cushion in them to sink in when you’re feeling exhausted from a long day. No door-sign to say you want room service or not to be disturbed. Didn’t matter actually because they didn’t even ask if I needed room service. Giant holes in the carpet under my bed, wonder how that happened. No hot water, it’s between cold and warm when you turn it up all the way. The wifi signal is so weak, forget about it. Super loud in the lobby in the morning, no concern for people still sleeping. When I was checking in, I was asked to pay the 10 euro city tax in cash only. Only had card and he attempted to get his card reader to work, gave up and said “just send me the cash tomorrow morning”.
Stayed 3 nights in Dec 2022
Response from admin on 11 Dec 2022
Goodmorning. First of all, we are really sorry if you had some difficulties during your stay in our hotel but we can't accept your review. Starting with the noise, we are very careful about not disturbing people bit after 10:00 it's our cleaning time and it's normal to have some sound while we move around. You could have complain at the desk of your problems, but you checked-out even without being noticed by others. Sincerely the carpet is is little bit old but we clean every day with vacum cleaner and wash it. we have new bed and cusions, we provide standard shampoo and sealed soaps. In case you don't need room cleaning you could have told us, it's our custom to clean every room every day unless the clients request not to. Your review could give our future clients a very negative impression and could damage our reputations. These matters could be discused and we could moove you to another room or could upgrade the room. It's not so nice from your part to be so pessimistic about the property, for sure we will improve our conditions and will not be paying you for staying in our hotel again ! You are always welcome to our hotel as a NORMAL guest !!admin

8/10 Good

Francesco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stanza piccola ma con tutto il necessario. Letto comodo, stanza pulita, ottimo servizio di reception anche di notte
Stayed 1 night in Dec 2023