Dear David,Thank you for taking the time to share your review.We are truly sorry to learn that aspects of the room cleanliness and amenities fell short of what you anticipated. While our hotel's design is modern and our housekeeping team works diligently to maintain a high standard of cleanliness, we regret that we did not fully succeed in this during your stay. Furthermore, while our rooms are designed for practicality and efficiency as part of the ibis Budget experience, we apologize if this was not to your personal preference.We hope to have the opportunity to better serve you in the future.Warm regards,Serge Rouelle, Hotel Manager

Dear Julieta,Thank you for your review.We are delighted to hear that our competitive pricing and the high level of service met your expectations and contributed positively to your experience. While our room sizes are optimised for convenience and budget-friendly travels, we take pride in providing a comfortable and functional space for our guests. Please remember that our team is always ready to assist with any needs or concerns to enhance your stay.Once again, thank you for choosing ibis Budget Luxembourg Sud, and for highlighting the aspects you enjoyed.We look forward to the pleasure of welcoming you back for another satisfying stay.Warm regards,Serge Rouelle, Hotel Manager

Dear Russell,Thank you for your feedback concerning our hotel.We are delighted to hear that you found our staff friendly and helpful. Our team is committed to providing the best service possible.However, we regret to hear about your experience with the Wi-Fi service. Please be assured that this was a temporary situation due to a technical issue, which we strived to resolve swiftly. We understand that a reliable internet connection is important, and we apologize for any inconvenience this may have caused. Regarding the room size, our hotel is designed to offer functional and well-equipped rooms that cater to our guests' needs while maintaining an affordable price point. We appreciate your understanding that the compact nature of our rooms is reflective of the ibis Budget brand ethos.We hope to welcome you back. Best wishes,Serge Rouelle, Hotel Manager

Dear Sebastian,Thank you for this kind review.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us.We look forward to seeing you again.Best regards,Serge Rouelle, Hotel Manager

Dear Esther,Thank you for taking the time to share your feedback,We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to be able to welcome you back for an improved stay.Kind regards,Serge Rouelle, Hotel Manager

Dear Abdullah,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Serge Rouelle, Hotel Manager

Dear Guest,thank you for taking the time to share your experience with us.We are glad to hear that you found our service to be satisfactory and that you appreciated the room comfort.However, we regret to learn about the issues you encountered during your stay. We have taken note of your concerns regarding the cleanliness and the air conditioning unit, and we apologize for any inconvenience caused. Our housekeeping team strives to maintain high standards, and we will address these matters to ensure they do not occur in the future.Regarding the shower being in the main room, our Cocoon concept is designed to maximize space efficiency, and we understand that it may not be ideal for every guest. We appreciate your feedback and will take it into consideration for the future. We also have hair dryers available upon request at the reception for our guests' convenience.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,Serge Rouelle, Hotel Manager

Dear Divya,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you enjoyed your stay at our hotel. It is always a pleasure to receive positive feedback from our guests.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Serge Rouelle, Hotel Manager

Dear Karan,Thank you for sharing your wonderful experience at our hotel.We are thrilled to hear that you found our hotel clean, comfortable, and professional. Our team takes great pride in providing top-notch service and ensuring our guests have a perfect stay. It's fantastic to know that we were able to meet your expectations in terms of room cleanliness, hotel condition, service, and room comfort.We look forward to welcoming you back for another memorable stay. Warm regards,Serge Rouelle, Hotel Manager

Dear Stephen. Thank you for taking the time to review your recent stay.We are sorry if you found our hotel's location to be less convenient than expected; our team are on hand for directions to our hotel if needed.We hope to welcome you back. Best wishes,Serge Rouelle, Hotel Manager

Dear Mark,Thank you for taking the time to share your feedback with us.Our team is committed to maintaining all facilities in good working condition, so we are sorry to hear that the elevator was not in service during your stay and we apologise for any inconvenience caused. Rest assured, our maintenance team are working diligently to ensure it is resolved promptly and we appreciate your understanding and patience.We hope to have the opportunity to welcome you back for a better experience in the future.Kind regards,Serge Rouelle, Hotel Manager

Dear Gunnar,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Serge Rouelle, Hotel Manager

Dear Jiaming,Thank you for taking the time to share a review.We are sorry to hear that your stay did not entirely meet your expectations. While we do not have an on-site laundry facility, we do offer an external dry cleaning and ironing service for our guests' convenience.We look forward to welcoming you back to our hotel in the future. Kind regards,Serge Rouelle, Hotel Manager

Dear Francisco,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,Serge Rouelle, Hotel Manager

Dear Matthew,Thank you for taking the time to share your experience with us.We are pleased to know that you found our rates competitive and appreciated our strategic location. However, in accordance with our standards as an Ibis Budget hotel, we don't provide tea-making facilities in our rooms.We hope to be able to welcome you back in the future. Best regards,

Dear Katarzyna,Thank you for taking the time to share your feedback,We are very sorry your experience wasn't to your satisfaction.We would certainly like to know how we could have improved your experienceWe hope to welcome you back for a return visit.Best regards,Serge Rouelle, Hotel Manager

Dear Guest,Thank you for taking the time to rate your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Serge Rouelle, Hotel Manager

Dear Brian,Thank you for rating your recent stay.We're sorry your experience hasn't been fully satisfying.However, we would be interested in knowing how we could have improved on your time with us.We look forward to the pleasure of seeing you again in the future. Kind regards,Serge Rouelle, Hotel Manager

Dear Jacob,Thank you for taking the time to share a review.We are happy that we met your expectations and that you found our rates to be competitive.However, we are sorry that our location was not entirely what you were looking for. We do have transport options close by and our team are always available with information and advice on the best way to reach your destination.It would be a pleasure to welcome you again. Best regards,Serge Rouelle, Hotel Manager

Dear Claire,Thank you for taking the time to share your experience.While it is always a pleasure to welcome back a returning guest, we regret to read you were not entirely satisfied with your stay. We do carry out maintenance whenever necessary to keep our facilities up to date, however, we have noted your comments and will consider them carefully when planning for any future improvements.We do hope to welcome you back in the future. All the best,Serge Rouelle, Hotel Manager

Dear Alan, Thank you for taking the time to share your feedback. The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We would be delighted to welcome you back on another occasion. Kind regards, Serge Rouelle, Hotel Manager

Dear Peggy, We appreciate your feedback. We are glad that you had a relaxing stay and appreciated all the amenities that we are proud to offer. However, we regret that you were not entirely satisfied with the size of your room and have taken note of your comments for future improvements. We sincerely hope that you will return on another occasion in the future. Kind regards, Serge Rouelle, Hotel Manager

Dear Luiz, We would like to thank you for rating your recent stay. We are very sorry to learn that your stay did not quite meet your expectations and would appreciate knowing how we could have improved your experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Serge Rouelle, Hotel Manager

Dear Ephrem, Please accept our sincere thanks for this kind review. It is very pleasing to hear that you had a lovely break with us. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. We are glad our location was convenient for you. Thank you again; we look forward to welcoming you back in the future. Kind regards, Serge Rouelle, Hotel Manager

Dear Pierre, Thank you for leaving us this review of your recent stay. We were concerned to read that we fell short of our usual standards. Please accept our sincere apologies for any inconvenience and know that we have addressed this experience with the team to ensure that it does not occur in the future. However, we are glad that you enjoyed the small gesture of the complimentary drinks. We hope you will come and stay with us again for an improved experience. Best wishes, Serge Rouelle, Hotel Manager

Dear Guest, Thank you for taking the time to share your review. We regret that your stay with us fell short of your expectations. We always welcome suggestions for improvement and would love to know what we could have done to improve our breakfast offerings. We hope to welcome you back for an improved stay. Kind regards, Serge Rouelle, Hotel Manager

Dear Kathy, Thank you for sharing the review of your stay with us. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Your positive feedback inspires us to continue with our efforts. We look forward to seeing you again on your next stay! Best wishes, Serge Rouelle, Hotel Manager

Dear Gurnari , Thank you for taking the time to share a review. We are very sorry for any inconveniences you encountered during your stay. We are located only 1km from the train station in Bettembourg and 1km from the bus station in Livange; our team are very happy to provide information about the best way to travel around the area. Our guests' opinions are very useful as they help us to identify areas in which we can improve; please know that we have noted all your feedback and will be taking it into consideration. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Serge Rouelle, Hotel Manager

Dear Stephane, Thank you for rating your recent stay. We are very sorry your experience wasn't to your satisfaction. We would certainly like to know how we could have improved your experience We look forward to welcoming you back. Best regards, Serge Rouelle, Hotel Manager

Dear Catherine, We appreciate this positive rating. We are happy to have met your requirements. A private message with further details would be gratefully received. Best regards, Serge Rouelle, Hotel Manager

Dear Clotilde, Thank you for taking the time to share your feedback. We sincerely regret that you were not satisfied with your experience in our hotel, however, it allows us an opportunity to provide information that we believe will help clarify the situation and help with any future reservations. Out of respect for our other guests, if a non-refundable or non-alterable rate is chosen with certain conditions attached, we have to respect them. This means that once booked regrettably no changes or cancellations are possible, which is clearly stated on the booking platform. We understand this could have been better explained at the time and will be addressing this matter with our team as well as carrying out extra training. We have also in the meantime, exceptionally cancelled the second payment due to the inconvenience caused by this incident. Breakfast is served from 6 am to 10 am, however, guests are of course allowed to remain in our breakfast area while finishing their meal. We hope to provide you with a more enjoyable stay in the future. Kind regards, Sabine Lempp, Directrice