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Reviews of Best Western Plus Victor Inn & Suites

2.5 out of 5
Best Western Plus Victor Inn & Suites
7449 State Route 96, Victor, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1004 reviews" "
Rating 8 - Good. 254 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 42 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to a lot of great dining options and shopping.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bethann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and super clean! Breakfast options were amazing. I loved the available coffee in the common area with fresh coffee in every cup! The room was very nice, not the greatest mattress, but everything else outweighed that. I would recommend this property and would definitely stay again!
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 15 Apr 2024
Thank you for leaving a review! We are thrilled you enjoyed your stay and we look forward to welcoming you back in the future!

10/10 Excellent

Lois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet and conveniently located for exploring Rochester and environs. Victor is a cute small town with some interesting restaurants and ice cream shops. My favorite aspect of the hotel is that their breakfast coffee machine had several decaf options - latte, mocha, cappacino - which were actually flavorful!!
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on 15 Apr 2024
Thank you for your positive feedback! We're delighted that you enjoyed our clean, quiet hotel and the convenient location for exploring Rochester and nearby areas. It's wonderful to hear that you appreciated our flavorful decaf coffee options at breakfast. We look forward to welcoming you back on your next visit to Victor!

10/10 Excellent

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpfull.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 15 Apr 2024
Thank you for your kind words about our friendly and helpful staff. We strive to provide exceptional service and look forward to welcoming you back again soon.

8/10 Good

Stephen

Travelled with partner
Clean, neat room; good $ value. Heating & cooling need to be adjusted in our room 202
Stayed 3 nights in Apr 2024
Response from Thomas Coyne on 15 Apr 2024
Thank you for your review. We appreciate your feedback regarding the room's heating and cooling system and will address this promptly.

8/10 Good

Herbert, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was awesome. He gave us ice cream for our waffles.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 10 Apr 2024
We are thrilled you enjoyed your stay and our breakfast! We hope to see you again in the future!

6/10 Okay

Jonathan

Travelled with partner
The amenity of EV charging was not possible as staff did not have suitable training and the Blink equipment was not fully functional. This was a major reason for choosing this site, and it failed.
Stayed 2 nights in Apr 2024
Response from Thomas Coyne on 9 Apr 2024
We sincerely apologize for the inconvenience you experienced with our EV charging amenities. Rest assured, we are taking immediate steps to provide proper training to our staff and ensure that our Blink equipment is fully functional to better serve our guests in the future. We are exploring other types of EV charging as well. Your feedback is invaluable, and we appreciate your patience and understanding.

6/10 Okay

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fairly new property. The room was very clean & the bed was very comfortable. No bad smells or odors. The reception was very professional & friendly. My only complaint would be that you could hear EVERYTHING from the hallways, upstairs, next room, TV’s, toilets flushing, housekeeping in the morning, etc. Other than that it was great for our needs.
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 9 Apr 2024
Thank you for choosing to stay with us at our property. We're delighted that you found our rooms exceptionally clean and comfortable, and we appreciate your positive feedback about our professional and friendly reception team. We apologize for any disturbance caused by noise from neighboring areas and will explore ways to further enhance our soundproofing to ensure a more peaceful stay for our guests. We hope to welcome you back for another great experience in the future.

10/10 Excellent

Katherine, cortland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very accommodating 👍
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 9 Apr 2024
Thank you for recognizing our staff's dedication to providing excellent service. We're glad you had a pleasant experience, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Coyne on 9 Apr 2024
Thank you for taking the time to leave a review! We are thrilled you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Peter, Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay good breakfast
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 4 Apr 2024
Thank you for taking the time to leave a review. We love our breakfast as well. We look forward to seeing you again in the future!

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly folks and neat room, free breakfast and coffee provided
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 3 Apr 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property, We are thrilled that you enjoyed your stay! Our breakfast is one of our strongest assets! We look forward to seeing you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay. breakfast
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 3 Apr 2024
Thank you for taking the time to leave feedback on your stay as it is invaluable to our property to meet our guests expectations. We are thrilled you enjoyed your stay and look forward to seeing you in the future!

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 24 Mar 2024
Thank you for taking the time to leave a review! We look forward to seeing you in the future!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff were friendly.
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 22 Mar 2024
Thank you for staying with us. We look forward to seeing you in the future!

8/10 Good

Harman Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Thomas Coyne on 22 Mar 2024
We appreciate you taking the time to leave a review. We look forward to seeing you in the future!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a safe area, clean, staff were friendly and helpful!
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 19 Mar 2024
Thank you for taking the time to leave a review! We hope to see you again soon!!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really nice hotel and great staff. Thanks especially to Joe.
Stayed 3 nights in Mar 2024
Response from Thomas Coyne on 19 Mar 2024
Joe is irreplaceable! We are thrilled you enjoyed your stay and we hope to see you soon!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Friendly and always ready to help.
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 19 Mar 2024
Our staff is the most valuable part of our property! We hope to see you again soon!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the jetted tub in my room!!!!
Stayed 1 night in Mar 2024
Response from Thomas Coyne on 19 Mar 2024
We enjoyed having you stay with us in the spa room! We hope to see you again soon!

6/10 Okay

Austin, Scarborough

Stayed 1 night in Mar 2024
Response from Thomas Coyne on 3 Apr 2024
Thank you for taking the time to complete the survey as your feedback is invaluable to our property. We hope you are willing to stay with us again so we can meet your expectations.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Thomas Coyne on 11 Mar 2024
We are thrilled you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Emma

Stayed 1 night in Mar 2024
Response from Thomas Coyne on 3 Apr 2024
Thank you for taking the time to leave a review as your feedback is invaluable to our property. We are thrilled that you enjoyed your stay and look forward to seeing you in the future!

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi room!
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 11 Mar 2024
We are thrilled you enjoyed our spa room! We hope to see you again soon!

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 11 Mar 2024
Thank you! We hope to see you again soon!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Thomas Coyne on 11 Mar 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Ruth, Pickering

Travelled with family
It is a reasonable clean and good location for the value. I liked it and would come back.
Stayed 2 nights in Feb 2024
Response from Thomas Coyne on 27 Feb 2024
Thank you we appreciate your feedback! We hope to see you again soon.

4/10 Poor

Marica

Stayed 4 nights in Feb 2024
Response from Thomas Coyne on 22 Mar 2024
I apologize that you did not enjoy your stay at our property. We would be pleased to make it up to you if you are willing to give us a second chance. Best regards, Thomas Coyne General Manager

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024
Response from Thomas Coyne on 22 Mar 2024
Thank you for taking the time to complete the survey! We look forward to seeing you in the future!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 27 Feb 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place is great, looks and feels like a much higher end hotel. It is a very clean and very well taken care of property in all aspects.
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 18 Feb 2024
Thank you! We try out best to keep the property in the best shape possible. We hope to see you again soon!!

10/10 Excellent

Madison

Stayed 1 night in Feb 2024
Response from Thomas Coyne on 22 Mar 2024
Thank you for taking the time to leave a review! We hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Attendants were very friendly and helpful. It felt a little “old” in the rooms and the breakfast was terrible. But it was a quiet and comfortable stay.
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 14 Feb 2024
Hi Jason, We apologize that you did not enjoy our breakfast and our room style. We hope you still consider us when you are in the area!

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Feb 2024
Response from Thomas Coyne on 14 Feb 2024
Thank you! We hope to see you again soon!!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff with an easy check in the room was spacious and comfortable everything was clean and organized the bathroom shower was maybe a bit dated but the water pressure was fine
Stayed 1 night in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you for your kind words about our staff! We will take a look into our water pressure.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location was easy to access off of the highway. Quality service that represented the wonderful and beautiful area it’s in.
Stayed 2 nights in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you for your leaving such a kind review!

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We keep coming back
We stay here 4 times a year when we travel to and from our daughter’s house. The location is easy on/ off I-90. The staff is super friendly. The breakfast is good. The hotel is always clean and inviting. Even our dog likes staying here!
Stayed 1 night in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you so much for your kind words about your stay! We hope to see you soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you!

8/10 Good

George F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thomas Coyne on 11 Feb 2024
Thank you!!

6/10 Okay

Lupe

Stayed 6 nights in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
We are interested to hear what you think we can do to improve the guest experience?

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit Victor for familial reasons so I appreciate the reasonable price and condition of the property, it is a comfortable, clean and quiet property ,
Stayed 2 nights in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you for staying with us we hope to see you soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you we hope to see you soon!

10/10 Excellent

Vitacan

Travelled with family
Liked: Cleanliness, amenities
The Best
Stayed 1 night in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you we hope to see you again soon!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfy and breakfast was actually really good--they even had a latte/cap/mocha machine!
Stayed 1 night in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you! We also enjoy out coffee machine :)

10/10 Excellent

HARMANDEEP

Liked: Staff & service, property conditions & facilities
One of the best stay
Stayed 1 night in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you we hope to see you soon!

10/10 Excellent

justin, tarpon springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel , staff were Awsome , nice breakfeast Too
Stayed 1 night in Dec 2023
Response from Thomas Coyne on 11 Feb 2024
Thank you! Our staff always stives to go above and beyond!!