Private beach, scuba diving
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Reviews of Sueno Del Mar Resort

2.5 out of 5
Sueno Del Mar Resort
West End, Bay islands, Roatan, Bay Islands

Reviews

6.6
Rating 10 - Excellent. 1 out of 19 reviews" "
Rating 8 - Good. 9 out of 19 reviews" "
Rating 6 - Okay. 5 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 1 out of 19 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

3.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
TO START WITH THE PICTURE OF THE PROPERTY ON EXPEDIA DOES NOT REFLECT THE CONSTRUCTION OF THE PREMISES GOING ON THE BEACH SIDE OF THE PROPERTY. 2- THE PROPERTY AT NIGHT WAS COMPLETLY DARK, NO SECURITY AND FULL OF FUNNY NOISES WHICH MADE IT KIND OF SCARY TO STAY THERE AT NIGHT.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel was under construction and not able to do what was in the advertising. No drinking water in room. No breakfast included as internet information said. The hotel is changing hands but the internet web page needs to be kept current. The phone numbers were wrong could not contact for shuttle service. The restaurant had good hamburgers. People are nice
Stayed 1 night in May 2019

6/10 Okay

Kerlin, Seattle Wa

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was in a nice area, i really liked its towards the end of West end! The staff were friendly, the 3 days my family and I stayed there we ate breakfast which was a plus! The room was ok, it was clean and every day House keeping came to clean. The ocean view was amazing!!But we were kinda disappointed our room didn't have no TV, no iron and no microwave. We were told that only two rooms had TV and they were booked already! We had to go watch tv in the kitchen. Miguel was super helpful, he took us on an Island tour which was really nice my children and I were excited. Thank you Miguel for all your help 😊. The hotel is going to be removed which I am excited to see. If one day I'll come back to Roatan I will stay at Brisas Del Mar.
Stayed 3 nights in Dec 2018

10/10 Excellent

AKDude, Anchorage, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice staff. Great beach bar "" Tita's pink seahors
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Stayed 7 nights in Jan 2018
Response from Ray on 23 Jan 2018
Thanks for staying with us. We hope to see you again sometime.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, comfortable stay, would stay again
The staff were all very helpful and friendly. The bed was comfortable and the AC worked fine. The shower was wonderful for this part of the world. Breakfast was good but could have had a little more fruit. As some have noted, SDM could use a bit of TLC and investment but overall we enjoyed staying there. The noise from the bar was only a issue a couple of nights for a short time. The attached dive shop (separate owner and management) was superb.
Stayed 7 nights in May 2017

4/10 Poor

Scott, granbury tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good spot
Bad location away from all the other facilities. They didn't have my reservation and said they couldn't understand the emails from Expedia. No problem as we didn't want to stay there anyway. The first room had a leaky toilet and air conditioner didn't work. We got one room a day early and the rate was less than half what we were charged on Expedia.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Sueno Del Mar Resort Stay
The location was great. Just at the end of West End. Minutes walk to restaurant's shops. The local bar Tita's was fun. The dive shop was in the hotel. Had a great time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first night at this property was disappointing. I had specifically booked the one room with a king bed, and due to a mistake, someone else was in that room for the first night. I understand that mistakes happen and was pleased that by the second night (of five), management had corrected the problem and had moved my things into the king room. How a business corrects a mistake is a true measure of quality, so I was happy. The first room I was in had a stained bedspread but the second room was perfect. The breakfast was great and very convenient. I would absolutely stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Well located, quiet
Even if this hotel need some TLC in the entrance due to a incident, the room we had was very clean. A nice terrasse size with see view. Quality price is good and the owner Rick is a very pleasant person. The bar below is quiet and nearly no distrubance from it. We ate there but the price is quite high. A 5 to 10 min. walk to the West End center with a huge quantity of restaurant is a better choice.

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Justo por su precio
En general muy amables en la atención pero el lugar podría mejoras su limpieza y orden
Stayed 1 night in May 2018

6/10 Okay

GABRIELA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Podrían mejorar
El hotel esta un poco descuidado, nos cambiaron de habitación porque los aires acondicionados no funcionaban bien, poco servicio al cliente y amabilidad del personal.
Stayed 2 nights in May 2018

8/10 Good

Guillermo , Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. Habitaciones con vista al mar
El hotel se encuentra al final de West end lo que lo convierte en un hotel bien ubicado cercano a la zona viva pero silencioso al momento de querer descansar. El desayuno es variado y abundante. Todos los servicios bien. Nosotros tuvimos un inconveniente ya que habíamos confirmado el traslado aeropuerto - hotel pero nunca llegaron. En compensación nos ofrecieron el traslado hotel - aeropuerto sin costo así como algunos otros movimientos que quisiéramos.
Stayed 3 nights in Dec 2017
Response from Ray on 23 Jan 2018
Gracias para quedar con nosotros. Desculpe la problema con el traslado, era un error de nuestro chofer.

8/10 Good

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo bien
todo ok
Stayed 7 nights in Sep 2017

6/10 Okay

Ruben

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

4/10 Poor

Chiarella

Disliked: Cleanliness, property conditions & facilities, room comfort
Cuidado, hotel muy viejo, playa mala.
El hotel es muy muy muy antiguo y venido a menos. Las fotos son un poco engañosas porque el lugar esta bastante deteriorado. La playa frente al hotel tampoco es buena. El desayuno fue bueno y hay wifi solo en el restaurante. Muy caro para lo que ofrece.

6/10 Okay

いっちゃん, ホンジュラス

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