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Reviews of Grand Roatan Caribbean Resort

4.5 out of 5
Grand Roatan Caribbean Resort
West Bay Road, Roatan, Bay Islands

Reviews

9.4

Exceptional

Rating 10 - Excellent. 452 out of 614 reviews" "
Rating 8 - Good. 116 out of 614 reviews" "
Rating 6 - Okay. 31 out of 614 reviews" "
Rating 4 - Poor. 7 out of 614 reviews" "
Rating 2 - Terrible. 8 out of 614 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful! Everyone was helpful and friendly and the snorkeling from the hotel beach was fantastic. It was our first trip to Roatan and we will hope to go back!
Stayed 7 nights in Mar 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite & Beautiful
Stayed 2 nights in Apr 2023
Response from Carlos Lopez on 13 Apr 2023
Thank you

6/10 Okay

Douglas

Travelled with partner
Liked: Staff & service
Checked in at noon but room was not ready till 4 pm. No tv in main room just tv mount. Wifi extender hanging out from tv in main room. Curtains in master bedroom had stains white spots that appreared. Not what you would expect for $600 a night.
Stayed 1 night in Apr 2023
Response from Carlos Lopez on 13 Apr 2023
Dear Douglas,We appreciate your time in giving us your feedback regarding your past stay.We do our best to insure all guest are well taken care of and that they have an amazing time.You comments and suggestions are well taken in to consideration.We hope to have you back in a near future to enjoy our newly renovated units.Sincerely,

10/10 Excellent

Theresa Lynn

Stayed 7 nights in Mar 2023

10/10 Excellent

Maribel

Stayed 2 nights in Mar 2023
Response from Carlos Lopez on 26 Mar 2023
Thank you

6/10 Okay

Clarence Owen Goss, Garner

Liked: Cleanliness, amenities
The junior suite units were really nice and had comfortable beds, nice seating area, large bathrooms and our favorite, outdoor shower connected to the room. You do have an indoor shower as well but we took full advantage of the outside shower. The pool and beach area was very lovely and I LOVED that there were shady spots for people that need breaks from the sun. The breakfast was great and the servers were all super nice. There were some things we didn't care for here as well. At check in, there was no map to tell you how to get anywhere in the resort. That might not sound like a big deal but rooms are located all over the place and have VERY steep walking conditions to get to your room. No one offered to golf cart us to our room and the incline (40 degrees in sections) was tough especially with luggage. The paths were not sidewalked so you end up dragging your luggage through rocks to get to your room. There were also no signs to take you to the beach/pool area in the front area in fact, there are no signs letting you know that you are at the resort. You enter in a construction zone and then you find the resort through it. Worst situation was beach security. I reserved 2 chairs and umbrella. We went to our chairs that were marked for us but another beach security person kicked us out of our chairs because he promised them to someone else. I am not sure why they were more important than us but that happened. I wasn't happy at all. .
Stayed 4 nights in Mar 2023
Response from Carlos Lopez on 29 Mar 2023
Dear Clarence,We appreciate your feedback regarding your past stay.Our team does their best job each day to make the grounds and accommodations of the resort look superb. All comments are taken in to consideration.Thank you for your time in giving us a review.Sincerely,

6/10 Okay

John, Eagle

Travelled with group
Liked: Cleanliness, amenities
Stayed 7 nights in Mar 2023
Response from Carlos Lopez on 26 Mar 2023
Thank you

10/10 Excellent

Francisco

Stayed 4 nights in Mar 2023
Response from Carlos Lopez on 13 Apr 2023
Thank you

10/10 Excellent

Diana Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. The staff was AMAZING. We felt so taken care of! Tyrone and Renee at the restaurant, Laura at the front desk, and Christopher on the beach-exceptional.
Stayed 7 nights in Mar 2023
Response from Carlos Lopez on 21 Mar 2023
Dear Diana,Thank you for taking the time in giving us your feedback.Our staff is known for offering the best quality service to all guest and we are very pleased they did not disappoint during your stay.Hope to have you back soon.Sincerely,

10/10 Excellent

Alexandra

Stayed 4 nights in Mar 2023
Response from Carlos Lopez on 14 Mar 2023
Thank you

10/10 Excellent

Heide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Roatan was right in front of the reef. We snorkeled to it right from our beach at about waist deep. There were fish even at a foot of water. The staff was amazing. Every single person worked hard to make the place great. Whomever is doing the hiring is good. Quality people. We had a cabana type on the hill with a private outdoor shower and a great deck. Although it was a bit of a walk up the hill, we loved the privacy. The staff in the golf carts would also come and get you to take you to the beach, or even the store, at any time. This place was a perfect place to stay for us. We will be back.
Stayed 7 nights in Mar 2023
Response from Carlos Lopez on 21 Mar 2023
Dear Heide,It gives us great pleasure that your stay at the Grand Roatán Resort was wonderful and that our staff was always available to assist you.It will be our honor to have you back with us in a near future.Thank you for your feedback.Sincerely,

8/10 Good

Paola

Liked: Cleanliness, staff & service
Amazing place, wonderful beach, really good service. The hotel needs more beach beds and umbrellas.
Stayed 5 nights in Mar 2023
Response from Carlos Lopez on 14 Mar 2023
Dear Paola,Thank you for your comments and suggestions. They are taken in to consideration and very well appreciated.Hope to greet you again soon.Sincerely,

10/10 Excellent

Yanina, New York

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, rooms are clean and spacious, staff are friendly and go above and beyond. Snorkeling in the property is absolutely a must!
Stayed 1 night in Mar 2023
Response from Carlos Lopez on 14 Mar 2023
Dear Yanina,We are very happy you enjoyed your stay and the snorkeling just a few feet right of the beach.We would be happy t have you back hopefully for a longer stay and enjoy the many more activities to do.Thank you for your comments.Sincerely,

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given a higher rating but the cleaning of our room was not consistent as time went on. Cups not washed. Coffee maker not cleaned. We were in a junior suite that was not yet renovated so it was just okay. Breakfasts were very good and the young man making omelettes did his job very well. The other staff are very good. It would be nice to have a happy hour so that the guests would mingle a bit and get to know each other a bit and have some fun. It would be good for the resort and the clients.
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 7 Mar 2023
Dear Sharon,We thank you for your feedback which is well appreciated.Our staff does the best job daily to offer the most excellent customer service to everyone.It will be our pleasure to host you back and create many memorable memories.Sincerely,

8/10 Good

James, Crested Butte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a great location and is wonderfully forested. The pool and beach bar are amazing. The staff service was friendly and helpful. However, there is a shockingly large multi-story building under-construction that towers over the entire resort. It's probably the tallest building on the entire island. It has been under-construction for 4 years now and seems like it's still a year or so until opening. It's next to the pool, so the noise is oppressive 6-days a week.
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear James,It is wonderful to know that our staff was friendly and helpful during your stay.We are very happy you enjoyed your time at the resort.Thank you for your kind comment.Sincerely,

10/10 Excellent

Mariko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has the best beach in the area.
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear Mariko,Indeed we are located on the best spot of the west bay beach and the snorkeling right in front of the resort is amazing.Thank you for your feedback.Sincerely,

10/10 Excellent

Russell Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff. A luxurious hotel with a great view of the water. This is where everyone comes to snorkel.
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear Russell,Our staff does indeed a great job each day to keep our grounds clean and to offer the best quality service possible to everyone.We hope to see you soon.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Carlos Lopez on 13 Apr 2023
Thank you

10/10 Excellent

David, Saratoga Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero complaints. Have been back again and again.
Stayed 5 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear David,We are always happy to have you with us and create many new memories.Our staff will be happy to greet you once again on a next visit.Sincerely,

10/10 Excellent

Shaunda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food and the grounds were beautiful! A lot of construction but did not take away from the beauty of this place!
Stayed 3 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear Shaunda,Thank you very much for taking the time in giving us your feedback.We hope to have the pleasure in hosting you back.Sincerely,

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property even with current construction. The Spa was absolutely amazing, best I have ever been too! All the staff were great, friendly and remember who you are. Highly recommend this place and we will definitely be back soon!
Stayed 5 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear Cynthia,We are very happy you enjoyed our facilities and that the spa was amazing.It will be our pleasure to host you back soon.Sincerely,

8/10 Good

Brian C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's -Beautiful location, Friendly staff, Best Snorkeling location. The Spa and Gym look brand new and are the nicest I have ever seen. Dive operation onsite is excellent. Very convenient and helpful. Cons - Yes, the new building is under construction and there was some noise near the pool. Didn't bother us at all from the beach or while we were in the room. (Can't wait to go back and see the finished product.)
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 2 Mar 2023
Dear Brian,We thank you for your kind response regarding your previous stay.Hope to have you in a near future.Sincerely,

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful grounds. Great swimming. Excellent staff. Just note there is construction currently on going. Brittney and Belkis were helpful and accommodating during the stay. the older gentleman who works on the beach providing chairs and umbrellas is the hardest working and personable staff member at Grand Roatan. Overall great stay!
Stayed 7 nights in Feb 2023
Response from Carlos Lopez on 19 Feb 2023
Dear Elizabeth,Your kind words give us great pleasure.Our staff is indeed known for their excellent service towards all guest, and we are happy they did not disappoint.Thank you very much for your valuable comments.Sincerely,

8/10 Good

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and services. But one of the issues was the noise from construction (hotel is expanding)
Stayed 6 nights in Jan 2023
Response from Carlos Lopez on 2 Feb 2023
Dear Federico,It is wonderful to know you enjoyed your stay.Our staff indeed offers the best services to all our guest.We would be delighted to have you back and enjoy the many amenities and the new units we will have once everything is finalized.Sincerely,

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff, restaurant and condo were superb. The construction noise and dust was inescapable. It was miserable with no opportunity to get a break from the noise. It permeated the condo, at the pool and even at the beach. They worked on Sunday too from sun up to sun down. Had I known about the construction I would not have stayed at the Grand Roatan. There was no test or relaxation. We are so disappointed.
Stayed 5 nights in Jan 2023
Response from Carlos Lopez on 2 Feb 2023
Dear Julie,We thank you for choosing the Grand Roatán Resort.It gives us great pleasure that our staff members where great and offered excellent service during your stay.All comments and suggestions are very well appreciated and we sincerely apologize for any inconvenience during your stay with us.We would love to host you again in a near future once everything is completed.Sincerely,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 6 nights in Jan 2023
Response from Carlos Lopez on 2 Feb 2023
Thank you

10/10 Excellent

janet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Access to the beach, restaurants, souvenirs, water sports etc was important to me as I didn’t rent a car. Resort was beautiful and while there was construction going on, it didn’t affect my visit.
Stayed 5 nights in Jan 2023
Response from Carlos Lopez on 2 Feb 2023
Dear Janet,We thank you so much for your valuable comment which means so much to us.We happy to had a wonderful stay.Hope to see you soonSincerely,

10/10 Excellent

Dwight Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
January 2023- We loved this resort. Breakfast was great and they had a lot of options. Beach and pool were amazing, lots of great restaurants that were within walking distance. They set up excursions for us and offered complimentary transportation to and from the airport. We stayed in the Junior Deluxe suite which was perfect for just the two of us and it was like a little tree house. We will be back!
Stayed 4 nights in Jan 2023
Response from Carlos Lopez on 2 Feb 2023
Dear Dwight,Thank you very much for your wonderful comment.We are very pleased to know you loved the room you had and that breakfast was great.Hope to have you back soon.Sincerely,

2/10 Terrible

Pia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

8/10 Good

Kyle

Stayed 2 nights in Jan 2023
Response from Carlos Lopez on 11 Jan 2023
Thank you

10/10 Excellent

Carla

8/10 Good

Karolina

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2022
Response from Carlos Lopez on 7 Jan 2023
Thank you for your response

8/10 Good

Emilee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

DONGJOON

Stayed 3 nights in Dec 2022
Response from Carlos Lopez on 29 Dec 2022
Thank you for your response.Happy New YearsSincerely,

8/10 Good

nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice! Confortable beds, the ocean is absolutely beautiful, I didn’t like all the children screaming and playing on the water, I was looking for a quite and relaxing vacation, the food is good, overall I like it, next time I’ll ask for a room closer to the beach.
Response from Carlos Lopez on 23 Dec 2022
Dear Nelly,We are very pleased that overall your stay was great.We are known for having an outstanding staff that is always eager to assist.They will be happy to know of your kinds words.Thank you for your feedback.Sincerely,

10/10 Excellent

OBED, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff waa very friendly and professional. We highly recommend this hotel
Stayed 3 nights in Dec 2022
Response from Carlos Lopez on 23 Dec 2022
Dear Obed,Thank you very much for your valuable comment.We will be happy to host you back in a near future.Sincerely,

10/10 Excellent

Shawn

Stayed 4 nights in Nov 2022
Response from Carlos Lopez on 12 Dec 2022
Thank you

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Awesome place. Awesome location
Response from Carlos Lopez on 12 Dec 2022
Dear Mike,We are happy you had an awesome stay at the Grand Roatán Resort.Thank you for your comments.Sincerely,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2022
Response from Carlos Lopez on 15 Nov 2022
Thank you

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Caribbean experience! Staff was attentive, helpful and made us feel comfortable and taken care of. Location is excellent and we enjoyed the beach the most. We recommend this resort to everybody.
Stayed 2 nights in Oct 2022
Response from Carlos Lopez on 15 Nov 2022
Dear Adalberto,Thank you for your kind words regarding your past stay.Our staff will be happy to know that their service towards your stay was great.It will be our pleasure to host you back in the future.Sincerely,

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about this property. Really clean. I was excited to see the new improvements and expansion. The staff was amazing. The trip was great. Excited to return and stay in one of the new rooms. One suggestion please add some self-service dryers, so we don't have to take wet beach clothes home. Thank you to housekeeping for drying our items. I will continue to stay here on my future trips. 💕😊👍
Response from Carlos Lopez on 7 Nov 2022
Dear Tamara,It was our pleasure hosting you at the Grand Roatán.We are very happy that you enjoyed your stay and that our staff was amazing.We appreciate all comments and suggestions.Hope to have you back in a near future.Sincerely,

2/10 Terrible

Demarcus

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
don't know where to start, first off if you're wondering why this place is so cheap, or like myself, wondering why the place is so empty. Nor empty in a good private or secluded way, but in a MOST PEOPLE KNOW THAN TO STAY HERE TYPE WAY! The wifi does not work at, the TV's basically don't work. Like you, I search for places that have walk-able things to do, seeing as though I'm traveling with a 2 year old so my excursions are limited. But with the amount of construction going on, the roads are all filled with mud. To say that there is a lot of construction is an understatement, we might be staying in one the only actually opened rooms but they still managed to put us in a room with nothing but trees for a view!!There's not a second of the day that you wont feel as though your end the middle of a construction zone in the city, instead of a beachfront resort. ONLY highlight is the pool/restaurant! The staff are all very friendly and accommodating. The beach is perfection! Clean, crystal clear water,beautiful sand, its what you expect from a Caribbean vacation! Seeing as though the pool and beach is the sole bright spot, on our very last night we decided to kick by the beach/slash pool because there's literally NOTHING else to do. Decided to take a shower, but the water didn't work! This place should not be opened to the public

10/10 Excellent

pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our vacation. Resort was very quiet and was just what we needed
Stayed 6 nights in Oct 2022
Response from Carlos Lopez on 31 Oct 2022
Dear Pamela,We are very pleased you enjoyed your stay here at the Grand Roatán Resort.It will be our pleasure to host you back again that way you can enjoy the new accommodations we will soon have to offer.Thank you for your comment.Sincerely,

10/10 Excellent

Kelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went to Grand Roatan for 5 days. We had an amazing time. The resort is beautiful, the staff is friendly and attentive. The view from the pool is spectacular. A special thank you to all the staff by even more to Joshua, Fabio and Rafael. Thank you for everything! We will be back ♥️
Stayed 4 nights in Oct 2022
Response from Carlos Lopez on 17 Oct 2022
Dear Kelin,We thank you for choosing the Grand Roatán for your vacation.It is wonderful our staff assisted and helped out in everything you required during your stay.We hope to have you back in a near future.Sincerely,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing resort and location! We dove and snorkeled right off the beach. First-class spa, in-room filtered water cooler/heater, outdoor shower attached to the room. We enjoyed the delicious breakfast on the beach. All the staff members were polite and welcoming. We look forward to returning when the new hotel construction is finished.
Stayed 4 nights in Sep 2022
Response from Carlos Lopez on 27 Sept 2022
Dear Stephanie,We thank you for taking the time in providing us with your feedback.Our staff will be thrilled to know of your kind words.It will be our pleasure to host you back in a near future.Sincerely,

10/10 Excellent

sevana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and excellent service and staff
Stayed 3 nights in Sep 2022
Response from Carlos Lopez on 7 Sept 2022
Dear Patrice,We are very to have hosted you once again at the resort.It will be our pleasure to keep hosting you each visit.Sincerely,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to enjoy and rest on the beach.
Stayed 2 nights in Sep 2022
Response from Carlos Lopez on 7 Sept 2022
Dear Ana,It gives us great pleasure that you enjoyed your stay and that you found the beach beautiful.We thank you for your feedback.Sincerely,

10/10 Excellent

Francisco

Stayed 5 nights in Aug 2022
Response from Carlos Lopez on 7 Sept 2022
Dear Franciso,Thank you