Dear Mrs. Silvia,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Robert,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Kalisse,First of all I would like to thank you for choosing the Arena Leme as your Hotel in Rio.Thank you for sharing your impressions, I am really sorry that we were not able to reach all of your expectations, but we take every comment very seriously and we will always try to improve. I will take your observations to our board of Directors.We are in fact looking the reason for the humidity in your room, your opinion is always very important and valuable to us, because it is what motivate us to be better every day to make the necessary changes. Thank you for the very nice comments towards our staff, they were over the moon because of it!!!I remain at your disposal for any further assistance you may require.Kind Regards,Beatriz PereiraGeneral Manager

Dear Mr. Geoff,First of all I would like to thank you for choosing the Arena Leme as your Hotel in Rio.Thank you for sharing your impressions, I am really sorry that we were not able to reach all of your expectations, but we take every comment very seriously and we will always try to improve. I will take your observations to our board of Directors.Your opinion is always very important and valuable to us, because it is what motivate us to be better every day. I remain at your disposal for any further assistance you may require.Kind Regards,Beatriz PereiraGeneral Manager

Dear Mrs. Victoria,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.Regarding the ceiling, we found the source of the problem and it was fixed, thank you for bringing this to our attention. We will be more attentive to these matters during our room check list with our Housekeeper. I hope to be able to welcome you in the near future. Sincerely,Beatriz Pereira General Manager

Dear Mr. Perry,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Mathew,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Vanik,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need. Gabriel will be very happy to read this amazing feedback. I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Matt,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Corina,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Yi Fun,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Luis,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Yessika,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.It was a pleasure to speak with you during your stay and I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Christopher,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Fredy,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Zini,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Alfredo,First and foremost I would like to thank you for choosing the Arena Leme Hotel! I am very happy that you were able to enjoy your stay with us and that we have managed to reach most of your expectations with our service. Your feedback is always a wonderful incentive for every member of our staff, who unceasingly seeks the satisfaction of our guests.Regarding the comments towards the housekeeping service, we will take immediate action in order to prevent this from happening again. I hope we would be able to welcome you in the near future. If you need anything, please let us know. Kind Regards,Beatriz PereiraGeneral Manager

Dear Mr. Zoran,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Lynn,First and foremost I would like to thank you for choosing the Arena Leme Hotel!!. I am very happy that you had a wonderful stay and that we have managed to reach your most of your expectations with our service. Your feedback is always a wonderful incentive for every member of our staff, who unceasingly seeks the satisfaction of our guests.Regarding the comments towards the pool area, we will start renovations this year, but the complete modifications of the pool will be on 2025 and I have seen the project and it will be amazing!! I hope that soon you can come back and maybe with a few changes done till all the project is completed.If you need anything, please let us know. Kind Regards,Beatriz PereiraGeneral Manager

Dear Mr. Vuk,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Chenbo,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.In regards to the up grade of the facilities, we have been doing that with the rooms and we will be doing this in the pool area and gym, probably in April ou May, the dates are yet to be determined. Thank you for bringing this to us, it is very helpful when our guests can bring something like this to our attention, giving us the chance to address and correct what has been brought up.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Chantal,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Vernon,First I would like to thank you for choosing the Arena Leme Hotel. Thank you for sharing your impressions, I am really sorry that we were not able to reach all of your expectations, but we will always try to improve.Your opinion is very important and valuable to us, because it is what motivate us to be better every day.We will verify the shower and would like to mention that we do have an ac temperature control, it is a bit different than the normal ones, it is attached to the wall and you can choose the set point temperature you wish to have and if we did not properly informe you, I deeply apologize.Hope you can come back soon and give us another chance to change this impression.Kind Regards, Beatriz PereiraGeneral Manager

Dear Guest,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Olá Sr. Alexandre!!!Quero aqui agradecer por esta avaliação tão positiva e maravilhosa sobre nosso Hotel!!Nada mais importante para nós que entender que conseguimos atingir as expectativas de nossos hóspedes e receber em troca este feedback maravilhoso. Esperamos que possa nos visitar em breve ! estamos aguardando !!Atenciosamente,Beatriz PereiraGerente Geral

Dear Mr. Jose,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Caro Pierre,Agradecemos por dedicar um tempo para nos avaliar. Valorizamos sua estadia conosco e esperamos tê-lo(de volta em breve. Esperamos recebe-los em breveAtenciosamenteFabiano Huguenin

Dear RodrigoThank you for sharing your positive feedback on our prime beachfront location in the tranquil area of Leme, with minimal traffic. We're delighted to hear you enjoyed the delicious breakfast and experienced attentive staff. We appreciate your observations regarding the absence of coffee-making facilities and acknowledge the smaller pool size, though we're pleased you found the view amazing. Your comment on the gym is duly noted, and we'll strive to enhance our offerings for a more satisfying workout experience.Best Regards,Fabiano Huguenin

Dear Mr. Daniel,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Rodrigo,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Gerardo,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Estimado Nathan,Primeiramente obrogado por escolher o nosso Arena Leme. Agardecemos pela avalição e elogio.Atenciosamente,Fabiano Huguenin

Dear Mr. Naiyeem,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Sharlyn,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Kamika,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Charles,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.In regards to the furniture noise, we will verify with our Housekeeper the best way to address it.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Cathy,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mr. Gustavo,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.In regarts to the variety of our breakfast, I have sent your commets to our Chef. We have been changing the manu, but your suggestions are very welcomed. I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Layne,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve most of your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Pamela,First and foremost, I would like to thank you for sharing your opinion and your perception with us.We apologize for not being able to meet your expectations. Nothing is more important for us than listening to the opinion of our guests and learning to improve with each observation made.We hope you can come back and give us the opportunity to change this perception.Kind Regards,Beatriz PereiraGeneral Manager

Dear Mrs. Sandra,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Dragana,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Archana,First and foremost, I would like to thank you for sharing your opinion and your perception with us.We apologize for not being able to meet your expectations. Nothing is more important for us than listening to the opinion of our guests and learning to improve with each observation made and we will certainly be checking each point mentioned, specialy since we never had this kind of complaint before.We hope you can come back and give us the opportunity to change this perception.Kind Regards,Beatriz PereiraGeneral Manager

Dear Kyla,First of all we would like to thank you for choosing the Arena Leme as your Hotel in Rio.I am so happy that you had such positive impressions regarding our Hotel!! It is always amazing to see that all our efforts culminated in such amazing comments.I truly hope to see you back with us very soon for even more great experiences.I remain at your disposal if you shall have any assistance.Kind Regards,Beatriz PereiraGeneral Manager

Dear Mrs. Jennifer,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Jill,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager

Dear Mrs. Monique,First of all we would like to thank you for choosing the Arena Leme as your Hotel in Rio.I am so happy that you had such positive impressions regarding our Hotel!! It is always amazing to see that all our efforts culminated in this kind of comments.I truly hope you come back for even more great experiences.I remain at your disposal if you shall have any assistance.Kind Regards,Beatriz PereiraGeneral Manager

Hello Sunday,First and foremost I want to thank you for taking your time to send us your impressions regarding our Hotel.It is with pleasure that we understand we were able to achieve your expectations regarding our service. It is always so amazing to see that all of our efforts culminates in the satisfaction of our guests, which is the validation we need.I hope to be able to see you very soon and welcome you again in the near future.I remain at your disposal if you shall need any assistance.Sincerely,Beatriz Pereira General Manager