2 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
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Reviews of Las Cabanas Del Capitan

3 out of 5
Las Cabanas Del Capitan
88 Retorno Jacarandas St., Rincón de Guayabitos, NAY

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 407 reviews" "
Rating 8 - Good. 141 out of 407 reviews" "
Rating 6 - Okay. 60 out of 407 reviews" "
Rating 4 - Poor. 28 out of 407 reviews" "
Rating 2 - Terrible. 27 out of 407 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My reservation was for 2 adults and a 14 year old minor, but at the time of the reservation the receptionist stated that the minor was supposed to be a 1 year old infant so therefore they charged almost 1800 pesos more.
Stayed 3 nights in Dec 2023

4/10 Poor

Dwayne Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed in this resort, we arrived late and we were shown to our room , we were very uncomfortable with the open kitchen and open space with our neighbour. We went to a grocer the next morning and throughly cleaned our place. It was very gross, but we decided to stick it out for 3 days. By day three we were ready to leave and find a better resort that suited our comfort zone. Unfortunately they would not give us a refund and though they did try to give us another room , we decided to stay put because we had cleaned the room and didn’t want to clean another. So we made the best of an extremely uncomfortable situation. The only internet was by the pool and lobby, we had been told it would be in our room the next day, never saw it,haha . Our bed was so hard, my wife had to put towels down to soften the mattress so she could sleep. No matches for our gas stove, and no hot water in the kitchen, it was so bad it was funny. The birds had free range to visit and leave calling cards. Pool was nice except for the dirty lounges and bird poop on the back of the lounges. The umbrellas were nicely decorated with the bird droppings also, nice to look at when you are relaxing. Every chair and couch were uncomfortable. Because the kitchens were open, it was very, very loud. Found popcorn kernels under the bed and a discarded plastic cup under the shelf in the kitchen. The resort looked nice in the pictures and the people working there were lovely. Never so happy to leave a holiday.
Stayed 14 nights in Dec 2023

10/10 Excellent

Joseph, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property right on the beach. Room has kitchen with full size refrigerator.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty property. Lively pools.
Stayed 4 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach here was great. There was lots of action, vendors, restaurants. Within the hotel, I really enjoyed the Mexican families, and how happy the children were playing with their siblings and parents. The staff were ver friendly and helpful.
Stayed 5 nights in Nov 2023

10/10 Excellent

Ana, Ligonier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in town and on the beach; close to many dining and shopping options.
Stayed 7 nights in Oct 2023

2/10 Terrible

Alicia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with family, we got 4 rooms, 2 out of the 4 rooms had ticks and bed bugs. Pools didn’t look clean.
Stayed 2 nights in Jul 2023
Response from Elena on 3 Aug 2023
Dear Alicia .Receive an apology for such an inconvenience, unfortunately the hot season does not help much, and the necessary measures were taken with the fumigation company.Thank you for your feedback as it helps us improveRegards Elena

2/10 Terrible

yazmin

Travelled with family
Property is nice but I think it’s Overpriced. Can’t enjoy the beach because is overcrowded and loud music playing. No parking on property.
Stayed 3 nights in Jul 2023
Response from Elena on 23 Jul 2023
Estimada Yazmin .Gracias por tus comentarios, recibimos sus puntos de vista y siempre los tomamos en cuenta para mejorar Desafortunadamente sobre lo que comentas de la música alta y muchos vendedores en la playa , no está dentro de nuestra competencia y no lo podemos evitar ya que las autoridades otorgan los permisos, respecto al precio puedes encontrar en Guayabitos hoteles mas baratos pero no están a la orilla del mar y por ultimo en lo que se refiere al estacionamiento si usted checa nuestra descripción dice aparcamiento gratis fuera de las instalaciones esto es al momento de su llegada contamos con una bahía de carga y descarga de equipaje posteriormente se le entrega un croquis para que llegue al estacionamiento .Agradecemos su estancia y continuaremos mejorando Un saludo Elena Chavarin

4/10 Poor

Maricela

Stayed 1 night in May 2023

8/10 Good

cinthia, West Sacramento

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent hotel support staff, specially parking staff were friendly. Front desk staff needs more customer service training, not friendly, always in a hurry, not accommodating. Hotels needs bell boys or at least luggage carts. Pools were clean, perhaps extending hours to 10 pm instead of 8pm. Great location, easy beach access, close to shopping and boat trip to Isla del Coral.
Stayed 2 nights in Apr 2023

2/10 Terrible

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ancient rooms , pool chairs full of bird poop. Family woke up with what looked like bed bug bites. Told office about the bed bugs they said some people are more prone to it. Asked for a discount they said no.
Stayed 1 night in Apr 2023

4/10 Poor

John

Stayed 1 night in Mar 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our stay was amazing but their system was down and I wasn't able to pay with my debit card . I had to pay out of pocket which I wasn't expecting. The staff wasn't much help at providing information regarding the other payment options. Other then that it was a pleasant experience !
Stayed 2 nights in Mar 2023

6/10 Okay

JOSE L

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No refrigerator, had to walk a few blocks for cool water. No Uber service. Jacuzzi was too hot. Solicitors hanging around the property at all hours pestering guests to purchase tours. Limited restaurant options

2/10 Terrible

Marcos

Stayed 2 nights in Oct 2022

6/10 Okay

Ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

DOLORES I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In front if beautiful beach with smooth sand.
Stayed 2 nights in Jun 2022

8/10 Good

Pablo

Stayed 2 nights in Apr 2022

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a different experience from what we are used to. the hotel is very nice, but we were not expecting being a little bit of open space, just a couple of plants divide one room from another, and there is no windows or anything from the kitchen to the outside. the weather was perfect during the day, but a little bit cold in the night and morning. because there is no windows or anything, our room was very cold. this hotel doesn't have a private beach. The parking was for free and it was a little far from the hotel. we needed to leave early the next day and the parking lot was closed with chain, we needed to wait until the guard came to open the gate so we could take our vehicle. overall the experience was different and the kids enjoyed their stay
Stayed 1 night in Apr 2022

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario and Yolanda were warm and lovely hosts . Always effecient
Stayed 1 night in Apr 2022

10/10 Excellent

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most amazing place in Guayabitos, it was easily convenient located by the beach and the staff was more then amazing ...we are definitely coming back!!
Stayed 4 nights in Apr 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

tom

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place to spend a week - beautiful beachfront, 2 pools, close to fine dining, bars and shops - much nicer than PV similar facilities, looking forward to returning for a longer stay but getting the next higher rate room (we were there in their single room for 1 night) which has a full kitchen.
Stayed 1 night in Feb 2022

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway on the Beach.
We had a fabulous stay here. Everything we hoped for, directly on the beach, early check-in that we requested and a wonderful corner suite. The kitchen and balcony are open air which was fun. The safe in the bedroom is adequate to hold your purse and tablets for safety.There is activity on the beach but not noisy and a delight to watch. Ample restaurants nearby but with restrictive hours so check opening hours when we find a spot that interests you. The front desk staff were very helpful and friendly. We'll definitely return on our next visit to Guayabitos. The wifi is a little iffy in the room but, hey, it's Mexico! Wifi's fine at the front desk.
Stayed 3 nights in Dec 2021

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the architecture/colonial style. Parked on the street. At check out we were told we had to pay for water which was never said at check-in. Also told we'd be charged for dirty dishes ( 4 cups, 2 small plates and a knife) no one said we had to do any dishes and it's not like we left very many. Did not have daily maid service so it seems like the least they could do is a few dishes
Stayed 2 nights in Dec 2021

6/10 Okay

Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El estacionamiento esta lejos y en malas condiciones
Stayed 1 night in Sep 2021

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
It was an okay hotel, the swimming pool was warm, perfect for kids however parking was very far a couple of blocks away from the hotel.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pools and beaches. Our room was excellent
Stayed 3 nights in May 2021

6/10 Okay

Leticia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
cuando veia la promocion era un precio como 67 usd.y al entrar a reservar lo subian a mas de 110 usd
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and view
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
El staff son horriblemente mal educados después de hacer el check out lo tratan a uno terrible Es un asco ese hotel
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great location on beach. Family friendly. Staff was friendly and outdoor areas were well maintained. My cabana was just right with kitchen and comfortable bed. However the pillows were hard as a rock. Also, the room cleaners never cleaned the bird poop off the railings and the floor below the railings in my room. I may stay again on my next visit.
Stayed 7 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2021

6/10 Okay

Lonnie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, perhaps better pillows. Hotel was nice, in front of ocean.
Stayed 3 nights in Mar 2021

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, they were doing some remolding on the roof while we were there. The one pool was not open. The open air concept on the suite was very nice. we will definitely be going back.
Stayed 8 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked the location of the hotel and the bungalows. I didn't like that the hot tub and 1 pool was closed. Also the restaurant was closed.
Stayed 7 nights in Feb 2021

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ocean view in rincon de guayabitos
Beautiful area. We had ocean view. I love the open kitchen. Nice heated pool. Unfortunately we had neighbors that partied all night. Very noisy loud music throwing up etc.
Stayed 1 night in Feb 2021

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2020
Response from Cristóbal F on 12 Jan 2021
thanks for your visit

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and friendly staff. The hotel is in a great location and walking distance to the beach.
Stayed 2 nights in Dec 2020
Response from Cristóbal F on 12 Jan 2021
Thanks for visiting us!! See you soon

10/10 Excellent

Leslie

Stayed 2 nights in Dec 2020
Response from Cristóbal F on 12 Jan 2021
Thanks for your visit.

8/10 Good

Syvia

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed the warm pool and the eating area under the palapa. Location is great. The condition of kitchen and bathroom was not good. The beds were uncomfortable
Stayed 1 night in Nov 2020
Response from Cristóbal F on 12 Jan 2021
Hy Sylvia. Thanks for visiting us. We will see options in order to improve the conditions that you mentioned. Thanks for the feedback.

8/10 Good

Clariza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The parking is not near it’s a bit expensive and beds are not comfortable. The best are the pools and how close the beach access is.
Stayed 2 nights in Nov 2020
Response from Cristóbal F on 12 Jan 2021
Hi Clariza. Thanks for visiting us. We will work in the improvement of your suggestions. Regarding the parking, it is only 500 meter (5 minutes walking). Not too bad for a hotel like ours located on the very downtown.

6/10 Okay

Alan

Stayed 2 nights in Oct 2020

6/10 Okay

Pedro, New York

Travelled with family
Liked: Cleanliness, staff & service
In general the property was ok. My 2 biggest drawbacks were beach access was closed. They say its because of government regulations, but other beach front properties had their access open. And the parking was very far away, almost a 10 minute walk. Ohh and the elevator does not work period. It says it was under maintenance but in 3 days no one worked on it.
Stayed 3 nights in Oct 2020