Swim-up bar
Check availability

Reviews of Kiramar Los Peyotes

2.5 out of 5
Kiramar Los Peyotes
Avenida Sol Nuevo y Pelícanos s/n, Rincón de Guayabitos, NAY

Reviews

6.8
Rating 10 - Excellent. 31 out of 140 reviews" "
Rating 8 - Good. 41 out of 140 reviews" "
Rating 6 - Okay. 30 out of 140 reviews" "
Rating 4 - Poor. 21 out of 140 reviews" "
Rating 2 - Terrible. 17 out of 140 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Lydia

Liked: Cleanliness, staff & service
The room not updated, a little old. The bathroom needs improvements.
Stayed 1 night in Oct 2020

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Close to the beach. I did’t like no hot water, no WiFi, no tv for 2 days, broken oven, room cleaning every 2 days, staff not available, leaking toilet, noise late at night, no coat hangers, small dressers, small closet, cold water in shower, staff didn’t speak English, and info provided was inaccurate.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel I have stayed. Dirty, toilet didn’t work, rooms are way to small . And poor location
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great if i go i get the same hotel thanks
Stayed 1 night in Jul 2019

6/10 Okay

Dwayne

Disliked: Room comfort
Quiet side of town
Simple hotel , close to the beach , on the quiet side of town , will need a car to get to the ammenities .
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Carlos on 29 May 2019
Gracias por su puntuación!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Very basic hotel. Sketchy wifi. Bags of garbage and used bedding in hallways and by pool. No bottled water available even for purchase.
Stayed 1 night in Mar 2019
Response from Carlos González on 3 Apr 2019
Thanks for your comments!

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok but Internet are not so good!
Stayed 3 nights in Mar 2019
Response from Carlos González on 3 May 2019
Gracias por sus comentarios, nos ayuda a mejorar nuestro servicio!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Had a room with bed and very small table and chair and shower. Lighting was very very bad
Stayed 2 nights in Feb 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

4/10 Poor

Shay

Travelled with family
Disliked: Amenities, property conditions & facilities
Location/Amenities poor for the price. We stayed for 12 nights in February: 2 couples shared the grand loft 2 bedroom with kitchenette.To be fair,this was our only option as we had trouble finding any place that had vacancy anytime during the month of February.The location is not ideal (not near the downtown, not on the beach) and the pool/common areas were so tiny and poorly outfitted that we were not able to sit and relax outside. The room itself had only the barest of amenities - minimal kitchen supplies, no soap, hand towels, face cloths or bathmats for the bathroom. We had to ask for a coffee maker, toaster crapped out on Day 3. The main area (with one bedroom on either side) was completely filled with an oversized dining room table, chairs and a china cabinet which made it difficult to get to the other rooms. The beds were OK, a bit softer than many others we saw/felt, the bedding was fresh and clean and changed most days. The A/C and fans worked really well and were quiet. None of the desk staff spoke English; we had to pay our total bill in advance when we checked in which was unexpected and not the practice at other hotels in the area (first warning sign!) Bring your earplugs -neighbourhood dogs barked incessantly through the night and roosters started at 4 am. We loved this little town and it's beautiful beaches - we will be back to Guayabitos but would not stay here again, this little hotel just has not enough going for it to justify the cost per night
Stayed 12 nights in Feb 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Warm water (not hot) in the shower only. Bottled water provided only when asked, not offered. Extremely loud area, at all hours. Rooms are in fair condition, but are in need of some repair. Bathroom was clean, but mold was evident as it was everywhere. Also, not hot water in the bathroom sink, which was also in need of repairs. The beds should be replaced as the mattresses have seen their day and are very uncomfortable to sleep on. I personally would not recommend this location and I will never stay there again.
Stayed 6 nights in Feb 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Carlos on 30 Apr 2019
Gracias por sus comentarios!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that was close to the beach, a few blocks away. I did not like that there was no phone, no coffee even though they had a coffee maker, minimal cookware to use, no wash cloths just towels, no tissue dispensers just a huge loose roll of toliet paper, no food service, even breakfast on the property like advertised. No security locks on the room door. Had no help getting my luggage up to the third floor, no elevator. Left as soon as I woke up, need to update your post on this place.
Stayed 1 night in Feb 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

6/10 Okay

Marc

Disliked: Property conditions & facilities
North end hotel.
You get what you pay for. Beds were clean enough and I was only looking for a two night gap fill but there was mold on the ceiling in the bathroom. Towels were clean but my hand towel had old blood on it that should have made that towel a throw away. the rest of the towels were clean. But, you get what you pay for.
Stayed 2 nights in Feb 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

2/10 Terrible

Shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy customer
We were very disappointed in our room. The photos on the website were very deceiving as to what you were getting for what type of a room plus the room was very expensive for what we got. It cost us $111 Canadian to stay here which according to you guys was 50% off!! The room was worth maybe $30/nite!! Bathroom was scuzy!! Not a drinking glass or bottle of water in the room and we were told by others not to use the tap water as there was ecoli in the water. Had to walk a long way to finally find a place to.buy bottled water. No toiletries in the room so could not even shower as usually hotels have little packages of shampoo, etc. finally got some towels after we asked. Black spots all over the concrete walls which I think was mold. TV did not work at all. Pool area was disgusting. Pool did not look appealing and they had dirty pails and garbage piled up there. Feel we should be entitled to a refund or at least some of our money back!! Front desk could barely speak English. We asked about getting upgraded and they wanted another $860 pesos! They said we had to contact you to get the upgrade paid for and of course there is no way to contact you guys!! Sent an email and got a reply that it was not a monitored email so that was useless!! So needless to say I am a very unsatisfied customer and would never stay here again!!!
Stayed 1 night in Jan 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Stayed 4 nights in Jan 2019
Response from Carlos Gonzalez on 4 Mar 2019
Thank you for your comments, it help us to improve our service!

2/10 Terrible

Lorena

The worst experience ever, When we got the keys to our rooms and as soon as we opened the door there was a foul smell. We thought that it was just because it's an older Hotel, but once we got to the beds OMG. There where stain with some Purple paint and the pillows had Rat Urine and Poop. It was the most disgusting thing ever. We had to get our things and left, as I was getting my luggage a big Ran jumps out from the Closet. I went over o the Lobby to try to get another room and they said that they had no other room available. I could not stay there so we had to leave. Will NEVER EVER go there again. I do not recommend it.
Stayed 2 nights in Jul 2018
Response from Carlos Gonzalez on 9 Sept 2018
Thanks for your feedback! we are working on it so we can offer a better service!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I came to get the room, and was not ready yet I do have to wait for more than an hour for it. We went to the beach and they gave us only 3 beach towels, they had not enough clean towels for we all 7 people, then when we came back from the beach they told me that they allowed two beach towels per room only, and we went to shower to our room and was not water in the shower room, they forgot to turned on the water pump earlier, so, all the rooms had the same problem, We went to shower down stairs to the swimming pool and after shower we tried to come back up stairs to dress up, and they stop us and say the we should dried down stair before go to our room. So, a big disappoint all over the stayed time, GOOD that my stay was only for one day. Other wise I will be looking for another hotel around. I would not be staying for longer in that place.
Stayed 1 night in Jul 2018
Response from Carlos on 23 Aug 2018
Thanks for your feedback! We are working to improve so we can offer a better service...

6/10 Okay

Dee, San Jose, CA

Liked: Room comfort
Disliked: Cleanliness
Close to the beach. Bed had sand still after being made. No towels for kids, adults only. Towels weren't replaced. Toilet wasn't cleaned all during out stay. Night shift office staff was very helpful. For the price can't complain too much.
Stayed 6 nights in Jul 2018
Response from Carlos on 23 Aug 2018
Thanks for your feed back! we are working to improve to offer a better service!

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean,hotel and great services, near the beach. Great experience
Stayed 3 nights in Mar 2018
Response from Carlos Gonzalez on 26 Mar 2018
Thanks for staying with us and for your feedback! hope to see you soon!

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sketchy
The place is nice enough. It’s very inexpensive and cute but I had $100 stolen from my bag when the room was cleaned.
Stayed 3 nights in Feb 2018
Response from Carlos Gonzalez on 26 Feb 2018
Hello, We're so sorry about the inconvenience, if you could help us with the name of the reservation and date, so we can take an action about the stolen money.

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Room was very clean, kitchen well stocked by Mexican standards. More cupboards for clothes than standard as well as very nice bathroom and large compared to some other places our friends stayed. Good sized fridge and very helpful staff. Close to beach ..a 2 minute walk. Restaurants on beach close by. A little further from centre of town but walkable and safe area. Comfortable beds. Daily room cleaning. Pool is small but we used the beach anyway. Modern air conditioner unit if needed....very quiet. Would suggest some towel racks...only thing missing.
Stayed 14 nights in Jan 2018
Response from Carlos Gonzalez on 16 Feb 2018
Thanks for your feedback! We hope to see you soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel
First two days no drinking water, had to walk around hotel till I found a bottle of water in the common area then I had to buy my own water dispenser because it was not provided. Maintenance sink and shows leaked severely and was not tended to when informed. wasp nest above table on common area. And not removed when informed. No one at front desk all day. Had to ring for staff to come out of his room all day long to attend to guest, Housekeeping: towels were a hit and miss if they were supplied, even when housekeeping was being tipped. Bathrooms were not wiped down during stay. maid caught napping in one of the rooms while on shift. Dead plants and dirty dishes in common area the whole two weeks I was there. Same dish's sat there and was added too the whole time.
Stayed 7 nights in Jan 2018
Response from Carlos Gonzalez on 30 May 2018
Thanks for your feedback! We hope to see you soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Pictures of the rooms are deceiving, The toilet facilities did not work. They moved us to another room and had again no water. These two days were unacceptable. There was no W-Fi most times. Hotel did not make a effort to make stay comfortable. Found a different hotel and checked out of the hotel on 3rd morning, stay was for 4 days. Hotel made no effort to upgrade or to keep us there. As room was prepaid for. Tried contacting Expedia but no connection.
Stayed 3 nights in Jan 2018
Response from Carlos Gonzalez on 16 Feb 2018
Thanks for your feedback! We hope to see you soon!

8/10 Good

Sandra, kansas

Liked: Cleanliness, room comfort
Walking distance to the beach
The hotel was ok the only problem we have that they had water pump problem for couple of hours
Stayed 2 nights in Jan 2018
Response from Carlos gonzalez on 15 Jan 2018
thank you for the feedback, it help us to give you a better service. we are sorry about the water problem it was unfortunate to give you all that experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but far from the downtown area of Guayabitos. We were scheduled to stay 7 nights but left after five. Although the hotel was nice, 3 of the 5 nights we were there had extremely loud parties in the surrounding area, lasting until 3:30 AM. This was exhausting and frustrating, so we told the management that we were leaving and looking for a quieter hotel. Also, the location of the hotel is at least a mile from the main area of the town, thus no restaurants for about 1/2 mile. We did do a lot of walking and are avid walkers, but we enjoy evening walks in areas of activity, so this was not possible. The hotel is about a block from the ocean. A lovely beach. However, we were told the hotel was on the waterfront. Perhaps your agents should know this fact before recommending a hotel. Will I use Orbitz again? Probably not.
Stayed 7 nights in Dec 2017
Response from Carlos Gonzalez on 16 Feb 2018
Thanks for your feedback! We hope to see you soon!

4/10 Poor

Carol

Disliked: Property conditions & facilities
Needs updating and more attention to detail.
Manager did upgrade us to a room with AC that worked when I complained :) However, the bathroom shower and sink leaked all over the floor. Above the door was a missing 3’x3’ sheet of glass, so room open to the corridor. There was NO drinking water provided, and the kitchen silverware and knives were very rusty! Kitchen utensils and cookware were dirty. Wifi only works standing outside the office or on corridor above office. Fair walk to town... beach close. No name on hotel ( they’ve changed names ) so taxi found hard to locate.
Stayed 4 nights in Nov 2017
Thank you for your feedback, it help us to give you a better service.

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort
won't stay there again
No bottled water in room, threadbare towels, only liquid soap {no other toiletries), no coffee maker, limited parking.
Stayed 2 nights in Nov 2017
Thank you for your feedback it is very important for us, so we can give a better service. we are so sorry about the inconveniences and we have been working on it.

2/10 Terrible

Donna, Saint Louis Mo

Liked: Cleanliness, room comfort
Hotel manager not concerned about client comfort
I was put on a top floor with no elevater 4 flights up . I have a bad back, hips knees and asthmatic. Would not change my room had to complain for a few days to get a bottom floor. Manager did not seem to care. Then a cleaning person took a jacket from my room that was layed out to wear home . I told management,was told not to worry he would check with cleaning girls. He was unconcerned never got back. Still upset about my jacket.

4/10 Poor

Shirley, Yellowknife, NWT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing overall
Sitting room area furniture hard and uncomfortable. No starter or matches for gas burners. Appalling plumbing. Staff rarely available. Maid service intermittent - every 2 or 3 days. Had to ask for fresh towels and toilet paper. "Pool" more suitable for aquarium or hot tub. Minimum two blocks to beach, restaurants, store, activities or anything else. Area is rundown and quite a distance from downtown, and not well occupied or well lit after dark. Very noisy, however, starting at 6:30 a.m. and going on until midnight or later.

6/10 Okay

Roy, Kelowna Ca a

Liked: Room comfort
Disliked: Cleanliness
Carlos person in charge very helpful but hotel is getting very old and area above our entrance door leading to our unit was wide open allowing anybody with a ladder or something to stand on to crawl right in to our unit making security an issue. In suite safes would, do be nice ! Our unit faced front street so very noisy from car traffic and dogs barking very often day and night With 14 day cost averaging 77 dollars a night including tax and fees if returning I would check elsewhere for a more competitive price as I know they exist !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
clean and new
only there for one night so experience is limited but staff were very helpful

8/10 Good

Murray , R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
The Hotel is clean and modern had everything I needed just a bed and hot shower a 5 min walk to the beach and a 30 peso ride to tmaintain street or 20 min walk.
Response from Carlos on 7 Sept 2017
We are glad you had a good stay and hope yo see you soon!

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though the suite was large and well equipped, one bedroom had a very strong musty door and the shower water smelled very strongly of bleach.

4/10 Poor

michael

Disliked: Staff & service, property conditions & facilities, room comfort
Meh
2k from Guayabitos or la pineta, sort of stuck in suburb, small room, overpriced, over-taxed. Found much better and cheaper in town next day

10/10 Excellent

Fernando, Gdl

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Todo muy agradable, el pequeño detalle que vi, es que aveces el servicio a cuarto de comida tarda en responder y llegar pero solo paso una vez, tuvimos que ir hasta recepción, fueron muy amables y si nos atendieron, aun que después de casi una hora.
Stayed 2 nights in Nov 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Rocio

Liked: Staff & service
Disliked: Cleanliness
No me encantó
No lo recomiendo del todo, al parecer es un hotel un poco familiar por lo que no se tiene un buen protocolo a la hora de dar el servicio. El internet es muy malo, la alberca es pequeña y con agua fría, cuando nos entregaron la habitación no nos cambiaron las sábanas y estaban sucias de arena. Algunos empleados fueron muy amables pero la verdad las instalaciones no son de lo mejor.
Stayed 2 nights in Jan 2020

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El lugar esta muy limpio, con facil acceso, justo enfrente hay un rico puesto de tacos, el hotel no da a la playa pero puedes llegar caminando, la calle de atrás si la limpiaran sería mucho mejor. Lleva tu jabon, shampoo, estropajo, enjuague, crema, pasta de dientes, etc. Fue ideal para mi que llegué tarde por la noche y al dia siguiente temprano sali. Aire acondicionado, ventilador, sensacion de limpieza. Impecable. Una estancia corta perfectamente se puede estar bien. Recomendacion al lugar: Este lugar seria de 10 diez si cambiaran los colchones de la cama, a gritos piden que se renueven, super incomodo, te pellizca, te jala, te pica, se hunde, sientes el resorte, la incomodad y no descansas. La alberquita tampoco se antoja utilizarla.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es muy bueno, su disponibilidad y actitud
Stayed 2 nights in Nov 2019

10/10 Excellent

SALVADOR OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
pesimo servicio, no tenian papel de baño, no servia el aire acondicionado, el agua de las llaves con pesimo sabor, las ropas de cama espantosas. no volveria jamas
Stayed 1 night in Oct 2019

10/10 Excellent

María elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo, limpio y cerca de la playa
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

SANDRA LUZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Excelente ubicacion, la amabilidad con que nos recibieron muy buena, en cuanto a la habitacion muy limpia
Stayed 1 night in Aug 2019

6/10 Okay

Montserrat

Travelled with family
Disliked: Amenities
la atencion de los trabajadores es buena , les falta atencion en servicios como el internet y el cable ya que ninguno de los dos funciona
Stayed 1 night in Aug 2019