Outdoor pool, pool loungers
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Reviews of Old Oak Manor

3.5 out of 5
Old Oak Manor
7 Church Rd, Riebeek Kasteel, Western Cape

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from felix on 7 Dec 2023
great guest thanks

10/10 Excellent

Gary, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay at Cafe Felix. From the comfort of the room and bed to the excellence of the food. The owners and staff were very professional and so friendly. Can’t wait to get back for another great stay!
Stayed 2 nights in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm; nice English breakfast. No wifi, due to broken cable, but that meant I spent some time "watching" the wood fire sparkle in the evening shade. Riebeek is always pleasant to visit and I will be back
Stayed 1 night in Dec 2021
Response from Malcolm on 9 Dec 2021
Hi David, I am so pleased that you enjoyed your stay with us. Please come back soon. Kind regards, Malcolm

8/10 Good

Allan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
was no more than expected from this type of b&b. the seem to be be 1 lady running the whole place was efficient and friendly. room was adequate, but you need to be very short to open and close the bathroom facilities. a complimentary use of a hairdryer is ok if there is a suitable plug fitting to fit the round 2 pin plug which are not common in sa. breakfast was very good. whole place nice ambiance but looks a little "tired" . but would recommend.
Stayed 1 night in Sep 2021
Response from Malcolm on 18 Sept 2021
Thank you for your review Allan. We hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Threatening owner
I booked a loft suite, on arrival I was told by the staff that the owner had over booked, I was given a small room, not the one I booked, no view whatsoever, on leaving the property later that day the owner threatened to call the police for not paying for the room, even though the room was fully paid for via hotels.com the owner continually threatened to call the police throughout the day, hotels.com assured me the matter was between them and the hotel owner, avoid this place at all cost!
Stayed 1 night in Nov 2020
Response from Malcolm on 17 Nov 2020
Unfortunately this guest's payment bounced prior to his arrival. We did hold a room open for him as a favour but frankly when payments are declined prior to arrival that does usually mean that the guest is either not coming or they are dodgy. He refused to pay for his room when he checked-in and again when he left the following day. That is a criminal offence, but I have tried , despite his rudeness, to settle this matter amicably. He has still to pay for his room. He is certainly not welcome at any of my establishments again and I would want all hospitality establishments to be very wary about receiving payment from this man.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and relaxing.
Comfortable stay for 3 nights. Restaurant delightful. All staff very friendly and helpful.
Stayed 3 nights in Dec 2019
Response from Malcolm on 6 Jan 2020
Many thanks for your review. I am delighted that you had a lovely stay with us and hope to see you again soon.

4/10 Poor

Bo, Amsterdam

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff, outdated rooms and facilities. Dirty pool.
Stayed 1 night in Dec 2019
Response from Malcolm on 11 Dec 2019
Hello Bo, I am really so sorry that you did not enjoy your stay with us. The pool is not dirty, it is simply the treatment process that makes the water a little milky for a day or two. Our rooms are styled in a French Provence manner. The room that you stayed in has a four-poster bed, an en-suite shower and bathroom and a charming patio looking onto the pool. The comment about unfriendly staff really leaves me without words as we are always complimented for actually having very friendly and helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Malcolm on 11 Dec 2019
I am so delighted that you had a lovely stay with us. Hope to see you again soon.