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Reviews of Parkhotel Mannheim

Parkhotel Mannheim
Friedrichsplatz, 2, Mannheim, Baden-Württemberg

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 629 reviews" "
Rating 8 - Good. 256 out of 629 reviews" "
Rating 6 - Okay. 114 out of 629 reviews" "
Rating 4 - Poor. 55 out of 629 reviews" "
Rating 2 - Terrible. 25 out of 629 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carsten

Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great location. Look no further!
Stayed 1 night in Oct 2023
Response from M. Martin on 11 Oct 2023
Dear Dag, Thank you for your excellent rating to your stay at our hotel!Best regards from the Management

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After my stay at Maritim hotel mannheim, i have sent them email many times for requesting proof of stay but they never give me reply. Same is happening for Maritime group contact form. I dont know what is going on with them. Btw, the room did not have an air conditioner and it was hot.
Stayed 4 nights in Sep 2023
Response from M. Martin on 11 Oct 2023
Dear Guest, Thank you for staying with us. We took care of your proof of stay as soon as it reached our hotel in Mannheim. We apologize for the delay and wish you all the best.

8/10 Good

Onuwa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from M. Martin on 28 Aug 2023
Dear Onuwa, Thank you for taking the time to rate your stay at our hotel.Best regards from the Management

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value for money. Beautiful elegant hotel with professional helpful staff
Stayed 1 night in Aug 2023
Response from M. Martin on 28 Aug 2023
Dear Steven. Thank you for the excellent rating to your stay at our hotel. We are pleased you enjoyed your stay and especially praise our staff. We hope to seey aou again soon!Best regards from the Managemen

4/10 Poor

Alphonso

Disliked: Cleanliness, staff & service
I only stayed here for the last day of my trip but I likely wouldn’t stay here again. The hotel is old but beautiful, there was a very smokey smell as well but I understand this is often an issue, my issue was the a/c in the room wasn’t working and staff insisted that it did. So instead of offering to switch the room or accommodate they just repeatedly gave me the same instructions.
Response from M. Martin on 28 Aug 2023
Dear Alphonso, Thank you for your review to your stay at our hotel. We are sorry that you had such a bad experience, es specially when it comes to the issue about the A/C. We apologize for any inconveniences.Best regards from the Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and Charming
Hotel's location is unbeatable next to the Water Tower, the fountain, and many good cafes. The room was spacious and comfortable and clean. The bar off the lobby is old-school with great cocktails and service. The price was right. The front desk was friendly. The decor is classic and well-maintained. Street parking is easy, and the railway station is close by. We will be returning.
Stayed 1 night in Jul 2023
Response from M. Martin on 24 Jul 2023
Dear Robert, Thank you for the great rating and appreciate the kind words about our hotel. We are pleased to know that you enjoyed your visit and certainly hope to see you again!Best regards from the Management

2/10 Terrible

Henry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
i should have avoided this hotel complete disaster
Stayed 1 night in Jun 2023
Response from M. Martin on 26 Jun 2023
Dear Henry, Thank you for taking the time to rate our hotel. We are sorry that your stay did not meet your expectations.Best regards from the Management

8/10 Good

Matthew

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from M. Martin on 21 Jun 2023
Dear Matthew, Thank you for the good rating of our hotel. We hope to see you again in the future!Best regards from the Management

10/10 Excellent

Wenzheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel at landmark location! Excellent customer service and very clean room.
Stayed 1 night in Jun 2023
Response from M. Martin on 13 Jun 2023
Dear Wenzeng, Thank your for your excellent rating of our hotel. We are pleased to know that you enjoyed your stay and especially praise our customer services as well as the cleanliness. We hope to see you again in the future!Best regards from the Management

10/10 Excellent

Vannessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right across from the Water Tower, clean and confortable beds, friendly staff. Lots of restaurant's in the area.
Stayed 1 night in May 2023
Response from M. Martin on 5 Jun 2023
Dear Vanessa, thank you for your excellent review to your stay at our hotel. We especially appreciate your kins words about our staff. Hoping to see you again soon!Best regards from the Management.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from M. Martin on 30 May 2023
Liebe Michelle,vielen Dank für die exzellente Benotung unseres Hauses. Es freut uns sehr, dass Sie mit uns zufrieden waren und hoffen, Sie auch in Zukunft willkommen heißen zu dürfen.Herzliche Grüße aus der Direktion

8/10 Good

eric

Liked: Cleanliness, property conditions & facilities
Clean and comfortable hotel but limited facilities
Very small room and initially poor service from reception. Spoke to duty manager next day. He was very helpful and resolved issues for our second night. Overall very clean and comfortable but both restaurants and swimming pool were closed.
Stayed 2 nights in Mar 2023
Response from M. Martin on 27 Mar 2023
Dear Eric, Thank you for taking the time to rate your stay at our Hotel. We are truly sorry, that you did not receive adequate service from our reception but are pleased the duty manager was able to assist you. We apologize for the inonvenince and hope to see you again in the future.Best regards from the Management

10/10 Excellent

Linda

Stayed 1 night in Dec 2022
Response from M. Martin on 4 Jan 2023
Liebe Linda, vielen Dank für die exzellente Benotung unseres Hauses. Wir hoffen, sie auch in Zukunft willkommen heißen zu dürfen.Herzliche Grüße aus der Direktion

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area
We’ve stayed here before & loved it again. Comfortable beds, a large room & lovely view of the Christmas markets from our room. Only a short walk from the train station & shopping area.
View from our balcony
Stayed 1 night in Dec 2022
Response from M. Martin on 4 Jan 2023
Dear Linda, Thank you for taking the time to rate your stay at our hotel and for your nice feedback. We are pleased you enjoyed your visit. We hope to see you again in the future!Best regards from the Manamgent

8/10 Good

Lisa

Stayed 1 night in Dec 2022
Response from M. Martin on 4 Jan 2023
Liebe Lisa, vielen Dank für die gute Benotung unseres Hauses. Wir hoffe, Sie bald wieder bei uns begrü0en zu dürfen.Herzliche Grüße aus der Direktion

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the history of this hotel. The breakfast was amazing! The staff was wonderful.
Response from M. Martin on 7 Dec 2022
Dear Judy, Thynk you for the good rating and your kind feedback to your stay at our hotel. We hope to see you again in the future!Best regards from the Management

10/10 Excellent

David

Stayed 1 night in Oct 2022
Response from M. Martin on 24 Oct 2022
Lieber David, vielen Dank für die exzellente Benotung unseres Hauses. Wir hoffen, Sie auch in Zukunft bei uns willkommen heißen zu dürfen.Herzliche Grüße aus der Direktion

2/10 Terrible

Ghezal

Disliked: Cleanliness, amenities, property conditions & facilities
This place is beyond outdated and old. Their computer system and check in process was beyond inconvenient for me! I booked and paid through Expedia and they claimed that I didn’t when I was getting ready to check out. They were trying to charge my credit again for an outrageous amount of money. When I showed them my phone/ proof of booking online they claimed it wasn’t showing on their computer system. Their computer system is outdated and their customer service is nonexistent! Go to a more modern and updated hotel. They also have zero amenities and their rooms are covered in dust and grime! Disgusting!
Stayed 7 nights in Sep 2022
Response from M. Martin on 26 Sept 2022
Dear Ghezal, Thank you for taking the time t give us a feedback to your stay. We are truly sorry there were issues with the payment and apologize for the inonvenience.Best regards from the Management

6/10 Okay

Abdulrahman

Stayed 2 nights in Aug 2022
Response from M. Martin on 1 Sept 2022
Lieber Abdul, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt in unserem Hotel zu bewerten. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche Grüße

4/10 Poor

george

Stayed 3 nights in Jul 2022
Response from M. Martin on 1 Aug 2022
Dear George, Thank you for taking the time to rate our hotel. We hope to see you again in the future. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location! Easy to get to and fro and friendly helpful staff Parking is attached to hotel So easy to get in- out-
Stayed 1 night in Jul 2022
Response from M. Martin on 1 Aug 2022
Dear Guest, Thank you kindly for your excellent rating and your informative feedback to your hote. We are pleased you enjoyed your stay and hope to see you again in the future! Best regards from the Management

4/10 Poor

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Air conditioning not working, difficult to sleep. Room 732
Stayed 1 night in Jul 2022
Response from M. Martin on 27 Jul 2022
Dear Michael, Thank you for your feedback. We are sorry the AC was not working properly. Our technicians were advised to check it. We sincerely apologise about this matter. Best regards from the Management

10/10 Excellent

WOLFGANG B, SALT LAKE CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the center of Mannheim, excellent breakfast, easy shopping.
Stayed 6 nights in Jun 2022
Response from M. Martin on 6 Jul 2022
Dear Wolfgang, Thank you for the excellent rating and for your kind feedback to your stay at our hotel. We are pleased you enjoyed your visit and hope to see you again in the future. Best regards from the Management

10/10 Excellent

SUN

Stayed 2 nights in Jun 2022
Response from M. Martin on 4 Jul 2022
Lieber Gast, vielen Dank für die gute Bewertung zu Ihrem Aufenthalt in unserem Haus. Es freut uns, dass Sie rundum zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus der Direktion

8/10 Good

Lennard

Stayed 2 nights in Jun 2022
Response from M. Martin on 4 Jul 2022
Lieber Lennard, vielen Dank für die gute Benotung unseres Hauses. Es freut und, dass Sie weitgehend zufrieden waren und hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus der Direktion

8/10 Good

Ercole Enrico

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Old style. Very comfortable
Stayed 1 night in Jun 2022
Response from M. Martin on 20 Jun 2022
Dear Enrico, Thank you for the good rating of our hotel. We are pleased to know you felt comfortable during your stay and hope to see you again soon! Best regards from the Management

8/10 Good

Ngai Sum

Stayed 2 nights in Jun 2022

6/10 Okay

FARAH

Liked: Staff & service
Disliked: Property conditions & facilities
- staff are nice and helpful
Stayed 2 nights in May 2022
Response from M. Martin on 10 Jun 2022
Dear Farah, Thank you for taking the time to rate your stay at our hotel. We are pleased about your positive commen about our staff and hope to see you again in the future. Kind regards from the Management

8/10 Good

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the Wasserturm.
Stayed 17 nights in Feb 2022
Response from M. Martin on 2 Mar 2022
Dear Matthias, Thank you for taking the time for a review. We are pleased you like the location of our hotel. Hoping to see you again soon! Best regards from the Management

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location (right across from the “Wasserturm”.) Hotel is ideal for the traveler who prefers the old, traditional architecture and touches. By and large very well preserved. Staff is not very friendly.
Stayed 4 nights in Feb 2022
Response from M. Martin on 28 Feb 2022
Dear Thomas, Thank you for the excellent review and your kind wordes to your stay at our traditional hotel. We are sorry you had a bad experience with our staff, generally we receive lots of praise about their friendliness and professional service. We do hope to see you again in the future! Best regards from the Management

10/10 Excellent

Matthias

Stayed 3 nights in Jan 2022

4/10 Poor

Sharavanan

I booked a double bed and twin bed was given. I paid for breakfast during booking and was asked to pay for it but i declined to pay
Stayed 1 night in Nov 2021
Response from M. Martin on 13 Dec 2021
Dear Sharavanan, Thank you for taking the time to rate your stay and for your feedback. Please note that we try to fulfill the wishes of our guests whenever possible. However, we did not have any double beds available at the time of your arrival. We apologize for the inconvenience. Best regards from the Management

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a very good central location at a very reasonable price. Clean and basic accommodations.
Stayed 1 night in Sep 2021
Response from M. Martin on 27 Sept 2021
Dear Sam, thank you for taking the time to rate your stay at our Hotel and yor your feedback. We are pleased you had a pleasant visit and hope to see you again soon. Best regards from the Management

8/10 Good

Jason

Travelled with family
Liked: Staff & service, room comfort
Great location, okay accommodation
Our impression was that the hotel had a lot of charm but could use some updates. We stayed for two nights in the family room. We liked the feather pillows, the small refrigerator and the general space of the room. However we felt new carpet and some repairs on the furnishings would be beneficial. The bathroom in general could use some updating but to add to that, upon arrival the toilet paper roll was practically empty and there was only one tissue in holder. We liked the large balcony but found it strange there was no furniture to sit on. Our favorite part was the pool, which we were lucky to have completely to ourselves. I think my biggest complaint would be that there was no coffee machine (I believe due to Covid).
Stayed 2 nights in Sep 2021
Response from M. Martin on 13 Sept 2021
Dear Jason, Thank you für staying with us and for giving us a feedback to your visit. The Maritim Parkhotel Mannheim is one of the older hotels of the Maritim Hotel Company and is, in terms of style and furnishings, not comparable with the modern Maritim hotels. After reconstruction measures in several Maritim Houses, we are also striving for a modernization in the future. We are pleased you were able to enjoy the pool. Our staff would have benn pleased to provide you with a coffee maker upon resquest. Please, don't hesitate to ask on your next visit. We hope to see you again in the future. Best regards from the Management

10/10 Excellent

Ann

Great value for price!
Stayed 1 night in Aug 2021
Response from M. Martin on 27 Aug 2021
Dear ann, Thynk you for your excellent rating of our Hotel. We are pleased you enjoyed your visit and were able to make you feel comfortable. Hoping to see you again soon! Best regards from the Management

8/10 Good

george

Business traveller
Liked: Staff & service
Stayed 6 nights in Aug 2021
Response from M. Martin on 25 Aug 2021
Lieber Gast, vielen Dank für die gute Bewertung unseres Hauses. Gerne sind wir auch in Zukunft Ihr Gastgeber. Wir freuen uns auf Sie! Herzliche Grüße aus der Direktion

6/10 Okay

Christoph

Disliked: Cleanliness
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2021
Response from M. Martin on 28 Jul 2021
Lieber Gast, vielen Dank für Ihre 5 Sterne Bewertung zu Ihrem Aufenthalt in unserem Haus. Wir hoffen, Sie auch in Zukunft bei uns begrüßen zu dürfen. Herzliche Grüße aus der Direktion

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2021
Response from M. Martin on 7 May 2021
Lieber Gast, vielen leiben Dank für Ihre exzellente Bewertung. Es freut uns, dass Sie, in dieser doch etwas schwierigen Zeit, zufrieden mit uns waren. Hoffentlich bis bald! Herzliche Grüße aus der Direktion

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from M. Martin on 12 Apr 2021
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben eine Bewertung abzugeben. Leider können wir aufgrund Ihrer Anonymität nicht nachvollziehen wann Sie bei uns waren. Gerne hätten wir erfahren, was wir hätten besser machen können. Herzliche Grüße aus der Direktion

6/10 Okay

george

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2020
Response from M. Martin on 4 Jan 2021
Lieber Gast, schön, dass Sie bei uns waren und sich die Zeit genommen haben, eine Bewertung abzugeben. Wir würden uns freuen, Sie auch in Zukunft bei uns begrüßen zu dürfen. Herzliche Grüße und ein guten neues Jahr aus der Direktion

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The property looks nice outside but when you go in, everything is old even the key to the room.
Stayed 2 nights in Oct 2020
Response from M. Martin on 20 Oct 2020
Dear Guest, Thank you for taking the time to rate your stay at our hotel.The Maritim Parkhotel Mannheim is one of the older hotels of the Maritim Hotel Company and is, in terms of style and furnishings, not comparable with the modern Maritim hotels in Berlin or Dresden. After reconstruction measures in several Maritim Houses, we are also striving for a modernization in the future. We thany you for your understanding and hope to see you again real soon. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from M. Martin on 27 Nov 2019
Lieber Gast, vielen Dank für die gute Bewertung zu Ihrem Aufenthalt in unserem Haus. Es freut uns, dass Sie weitgehend mit uns zufrieden waren und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße

8/10 Good

Port

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from M. Martin on 23 Oct 2019
Lieber Gast, vielen Dank für die gute Bewertung zu Ihrem Aufenthalt in unserem Haus. Es freut uns, dass wie Sie weitgehend zufrieden stellen konnten und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from M. Martin on 7 Oct 2019
Dear Joe, Thank you for your excellent rating of our hotel. We are pleased you enjoyed your visit and hope to see you again in the future. Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very conveniently situated in town centre - nice staff, good amenities. would go there again, no question
Stayed 2 nights in Sep 2019
Response from M. Martin on 1 Oct 2019
Dear Guest, Thank you for staying with us and for giving us this pleasant feedback. We are looking forward to seeing you again! Best regards