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Reviews of IntercityHotel Mannheim

4 out of 5
IntercityHotel Mannheim
Schlossgartenstr. 1, Ecke L13, Mannheim, BW

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 1001 reviews" "
Rating 8 - Good. 463 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Great location& staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff ! Easy access from the HBF. I will stay again.
Stayed 3 nights in Apr 2024
Response from Joachim Sommer on 6 May 2024
Dear Guest,Thank you very much for your very good feedback. We are pleased that you enjoyed your stay with us so much and that you found the location of the hotel so pleasant. I would be happy to pass on your praise to the reception team. We would be delighted if you would visit us again.Best regards,Joachim SommerManager

8/10 Good

SHANE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joachim Sommer on 19 Mar 2024
Sehr geehrter Gast,es freut uns zu hören, dass Sie zu 80% zufrieden mit Ihrem Aufenthalt in unserem Hotel waren. Unser Ziel ist es immer, unseren Gästen ein angenehmes Erlebnis zu bieten. Es wäre uns eine Freude, Sie erneut begrüßen zu dürfen und Ihre Zufriedenheit auf 100% zu steigern.Mit freundlichen Grüßen,Joachim SommerDirektor

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Unfortunately there was only one person working in the entire hotel. The bar was closed and the WIFI kept dropping out. The property and location are great otherwise.
Stayed 1 night in Dec 2023
Response from Joachim Sommer on 1 Mar 2024
Dear Guest,I am sorry to hear that your experience at our hotel did not meet your expectations. It is our constant endeavor to provide excellent service and it is unfortunate that in this instance we were unable to meet the standard you were accustomed to.We are very pleased with your positive feedback regarding our location and the property. The IntercityHotel Mannheim always strives to create a pleasant atmosphere for our guests.Thank you for taking the time to let us know about your experience. Your opinion is very important to us and helps us to continuously improve our service.Yours sincerely,Joachim SommerManager

10/10 Excellent

Alan

Stayed 1 night in Dec 2023

10/10 Excellent

Min Chong

Stayed 1 night in Dec 2023

10/10 Excellent

YUFENG

Stayed 1 night in Nov 2023

4/10 Poor

Ying

Stayed 2 nights in Nov 2023
Response from Jonas Bastuck on 9 Nov 2023
Sehr geehrter Gast,Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen zu verbessern. Bitte zögern Sie nicht, uns weitere Details zu geben, damit wir Ihre Erfahrung besser verstehen können. Mit freundlichen Grüßen,Jonas BastuckVerwaltung

8/10 Good

Jens

Stayed 1 night in Oct 2023

8/10 Good

Anita, Middle Park

Liked: Cleanliness, staff & service
This property is well located near the railway station but a safe area. Limited dining facilities but plenty of places close by. Would be good to be able to make a cup of coffee in the room.Had breakfast one morning and it was very good. Hotel is value for money.
Stayed 4 nights in Oct 2023
Response from Joachim Sommer on 30 Oct 2023
Dear Guest, Your words of appreciation for our strategic location and outstanding staff have truly brightened our day. It's heartening to know that the facilities at IntercityHotel Mannheim exceeded your expectations.We always strive to provide an excellent experience for our guests, and we are thrilled that your stay with us was more than satisfactory. It's wonderful to hear that you found our location perfect for your travel needs and that the convenience of nearby transportation added to your positive experience.Thank you for choosing IntercityHotel Mannheim. We hope to have the pleasure of welcoming you back in the near future. Best regards,Joachim SommerManager

4/10 Poor

Eva

Stayed 2 nights in Oct 2023
Response from Jonas Bastuck on 9 Nov 2023
Sehr geehrter Gast,Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen zu verbessern. Bitte zögern Sie nicht, uns weitere Details zu geben, damit wir Ihre Erfahrung besser verstehen können. Mit freundlichen Grüßen,Jonas BastuckVerwaltung

6/10 Okay

francoise, columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Was relying on wifi that wasn't working that particular night I stayed at the hotel.
Stayed 1 night in Oct 2023
Response from Joachim Sommer on 24 Oct 2023
Sehr geehrter Gast,Es tut uns sehr leid zu hören, dass Sie während Ihres Aufenthalts Schwierigkeiten mit unserem WLAN hatten. Wir wissen, wie wichtig eine zuverlässige Internetverbindung heutzutage ist und bedauern, dass wir in diesem Fall Ihre Erwartungen nicht erfüllen konnten.Es freut uns jedoch zu hören, dass Sie die Sauberkeit, den Zustand und die Ausstattung unseres Hotels sowie den Service unseres Personals positiv hervorheben. Dies zeigt uns, dass wir in vielen Bereichen auf dem richtigen Weg sind und motiviert uns, unseren Service stetig zu verbessern.Wir hoffen, dass Sie uns trotz der genannten Unannehmlichkeiten erneut Ihr Vertrauen schenken und wir Sie wieder im IntercityHotel Mannheim begrüßen dürfen.Mit freundlichen GrüßenJoachim SommerDirektor

8/10 Good

Marit Beate

Stayed 1 night in Sep 2023
Response from Jonas Bastuck on 9 Nov 2023
Sehr geehrter Gast,es freut uns sehr zu hören, dass Sie mit Ihrem Aufenthalt in unserem IntercityHotel Mannheim zufrieden waren. Unser Ziel ist es immer, unseren Gästen ein angenehmes Erlebnis zu bieten. Ihre positive Rückmeldung bestätigt, dass wir auf dem richtigen Weg sind.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenJonas BastuckVerwaltung

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with local public included
Overall the stay was more than acceptable. However, on arrival having been given the room key when I got to the room it had not been cleaned or serviced :-( On return to the reception I received an apology and a bag of Haribo..mmm. At minimum I would have expected a bar token "gutschein" or a room upgrade and/or an offer to add breakfast FOC.
Stayed 2 nights in Sep 2023
Response from Joachim Sommer on 11 Sept 2023
Dear Guest,I am glad to hear that you found our location convenient and your stay overall pleasant. However, I regret to hear about the issue you faced with the room upon your arrival. It is our first and foremost priority to offer our guests clean and comfortable rooms, and it seems we fell short in your case. We deeply appreciate you bringing this to our attention, and I assure you this is not our standard practice.The gesture of the Haribo bag was a small token to convey our apologies. I understand that you expected more, and I will certainly take your feedback into consideration for future improvements in our service.We hope to have the opportunity to better serve you in the future and offer you the seamless experience that most of our guests have.Best regards,Joachim SommerDirector

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to main train station. Quite with comfortable beds and clean and modern bathrooms.
Stayed 1 night in Sep 2023
Response from Joachim Sommer on 5 Sept 2023
Sehr geehrter Gast,Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt im IntercityHotel Mannheim genossen haben und die Nähe zum Hauptbahnhof sowie unsere modernen und sauberen Einrichtungen zu schätzen wissen. Unsere Priorität ist es, unseren Gästen ein angenehmes und ruhiges Ambiente zu bieten, damit sie sich wie zu Hause fühlen können. Ihr positives Feedback bestätigt, dass wir dieses Ziel erreicht haben.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Joachim SommerDirektor

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well located hotel
Professional and friendly staff. Great location for the train station and city centre.
Stayed 1 night in Aug 2023
Response from Joachim Sommer on 5 Sept 2023
Dear Guest,It is truly rewarding to hear such positive feedback about our staff and location. We are delighted to know that the professionalism and friendliness of our team made a significant impact on your experience.We are also pleased that you found our location convenient, with the train station and city centre within reach. Our goal at IntercityHotel Mannheim is to provide our guests with a comfortable and accessible environment.Your kind words will serve as encouragement to our team as we strive to continually improve our services. We look forward to welcoming you back in the near future.Best regards,Joachim SommerGeneral Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean. Staff was friendly and the convenience of the train station and walking was great.
Stayed 8 nights in Aug 2023
Response from Joachim Sommer on 31 Aug 2023
Dear Guest,We are very pleased that you enjoyed your stay at our IntercityHotel Mannheim and appreciated the cleanliness, the friendliness of our staff and the convenient location of the hotel.We always strive to provide our guests with a pleasant and comfortable stay and are therefore very pleased that our efforts have left you with a positive impression.We would be delighted to welcome you back again soon.With kind regardsJoachim SommerGeneral Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great room.
Stayed 1 night in Aug 2023
Response from Joachim Sommer on 4 Aug 2023
Sehr geehrte Kundin, sehr geehrter Kunde,es freut uns sehr zu hören, dass Sie mit Ihrem Zimmer und unserem Service zufrieden waren. Ihre lobenden Worte über die Sauberkeit, den Zustand und die Ausstattung des Gebäudes sowie unser Personal und die Annehmlichkeiten werden wir gerne an unser Team weitergeben. Es ist unser Ziel, dass sich jeder Gast bei uns wohl fühlt.Wir hoffen, Sie bald wieder im "IntercityHotel Mannheim" begrüßen zu dürfen.Mit freundlichen Grüßen,Joachim SommerDirektor

10/10 Excellent

Zoltan

Stayed 3 nights in Jul 2023
Response from Joachim Sommer on 11 Aug 2023
Sehr geehrter Gast,Es freut uns sehr, dass Sie Ihren Aufenthalt im IntercityHotel Mannheim genossen haben und unser Hotel als "sehr gut" bezeichnet haben. Ihre Rückmeldung ist eine große Motivation für unser gesamtes Team. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in Mannheim wieder begrüßen zu dürfen.Beste Grüße,Joachim SommerDirektor

10/10 Excellent

Murat

Stayed 1 night in Jul 2023
Response from Joachim Sommer on 11 Aug 2023
Lieber Gast,vielen Dank für Ihre Bewertung. Ich freue mich sehr, dass Sie sich bei uns rundum wohl gefühlt haben.Herzliche Grüße,Joachim SommerDirektor

10/10 Excellent

Rene

Stayed 1 night in Jul 2023
Response from Jonas Bastuck on 9 Nov 2023
Sehr geehrter Gast,Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren. Es ist unser Ziel, dass sich jeder Gast in unserem IntercityHotel Mannheim wohlfühlt. Ihre positive Rückmeldung ist eine schöne Bestätigung für uns und wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenJonas BastuckVerwaltung

8/10 Good

Eugen

Stayed 1 night in Jun 2023
Response from Joachim on 26 Jun 2023
Vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt im IntercityHotel Mannheim hatten! Unser Team arbeitet hart daran, allen unseren Gästen einen hervorragenden Service und eine angenehme Atmosphäre zu bieten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Joachim SommerGeneral Manager

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great location. Modern, clean, really nice staff. All in all a perfect stay!
Stayed 1 night in Jun 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you for your kind words about our hotel. We are so pleased to know that your stay with us was perfect. We strive to provide all of our guests with a modern, clean, and comfortable experience coupled with friendly and helpful staff. Your positive feedback is greatly appreciated. Thank you for choosing IntercityHotel Mannheim and we hope to see you again soon.Best regardsJonas BastuckAdministration

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Joachim Sommer on 19 Jun 2023
Vielen Dank für Ihre sehr gute Bewertung.Wir freuen uns, dass Sie sich bei uns rundum wohl gefühlt haben. Mit freundlichen Grüßen,Joachim SommerDirektor

8/10 Good

Erich

Stayed 1 night in Jun 2023
Response from Joachim on 19 Jun 2023
Thank you for your good review.We are pleased that you felt comfortable with us. Yours sincerely,Joachim SommerGeneral manager

8/10 Good

Helmut

Stayed 2 nights in May 2023
Response from Joachim Sommer on 19 Jun 2023
Vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben. Mit freundlichen Grüßen,Joachim SommerGeneral manager

8/10 Good

Andreas

Stayed 2 nights in May 2023
Response from Joachim on 19 Jun 2023
Thank you for your good review.We are pleased that you felt comfortable with us. Yours sincerely,Joachim SommerGeneral manager

8/10 Good

jack, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you for your positive review of IntercityHotel Mannheim. We are very pleased to hear that you had a pleasant stay with us and appreciate your kind words. We strive to make sure all our guests have an enjoyable experience at our hotel and we are glad that we could make yours a memorable one. We hope that you will return to IntercityHotel Mannheim in the near future. Thanks again for your review!Best regardsJonas BastuckAdministration

10/10 Excellent

Ana, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you for taking the time to write such a positive review about your stay with us at IntercityHotel Mannheim. We are delighted to hear that you enjoyed your stay and appreciate your kind words. We strive to provide our guests with an unforgettable experience and it is great to know that we achieved our goal in this case. Thank you again for your review - we look forward to welcoming you back soon!Best regardsJonas BastuckAdministration

10/10 Excellent

MYUNGHEE

Stayed 2 nights in May 2023
Response from Joachim on 19 Jun 2023
Thank you very much for your very good review.We are pleased that you have felt completely at home with us. Yours sincerely,Joachim SommerGeneral Manager

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Joachim on 19 Jun 2023
Thank you very much for your very good review. We are pleased that you have felt completely at home with us. Yours sincerely,Joachim SommerGeneral manager

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient to the train station! Walking distance to many of Mannheims sights. Walking distance to shopping. Gerat price for a great stay.
Stayed 2 nights in May 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you for your kind review of IntercityHotel Mannheim. We are delighted to hear that you found the hotel's location convenient and within walking distance to many of Mannheim's sights and shopping. We strive to offer a great stay at an affordable price, so we are pleased that you found value in our services. Thank you for your feedback and we hope to welcome you back in the future!Best regardsJonas BastuckAdministration

8/10 Good

Ueli

Stayed 3 nights in May 2023
Response from Joachim on 19 Jun 2023
Thank you for your good review.We are pleased that you felt comfortable with us. Yours sincerely,Joachim SommerGeneral manager

6/10 Okay

Kate

Business traveller
Liked: Staff & service
Very mediocre hotel, but in a great location
Very mediocre hotel, but in a great location for the train. Breakfast was expensive for what it included. Bad smell of smoke in the first room I was given. Very helpful staff when I asked to be moved.
Stayed 2 nights in May 2023
Response from Jonas Bastuck on 9 Nov 2023
Dear customer,we are sorry that your stay at our IntercityHotel did not meet your expectations. We always strive to offer our guests a pleasant and uncomplicated stay and regret that this was not the case for you. Your experience is not representative of our service. Our rooms are usually fresh and clean and we place great importance on making our guests feel comfortable. However, we are pleased to hear that our staff were able to assist you quickly and effectively when you requested the room change.We are grateful for your feedback regarding the breakfast. It is our aim to provide good value for money and we will take note of your comments in this regard.We hope that despite your experience, we will have the opportunity to welcome you back to our hotel in the future.Best regardsJonas BastuckAdministration

8/10 Good

Kaija

Stayed 3 nights in May 2023
Response from Joachim on 19 Jun 2023
Thank you for your good review.We are pleased that you felt comfortable with us. Yours sincerely,Joachim SommerGeneral manager

10/10 Excellent

Kyoung Tae

Stayed 2 nights in Apr 2023
Response from Joachim on 19 Jun 2023
Thank you very much for your very good review.We are pleased that you have felt completely at home with us. Yours sincerely,Joachim SommerDirector

6/10 Okay

Sangwoo

Stayed 4 nights in Apr 2023

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propreté irréprochable
Nous avons pris nos chambres dès 15h. Propreté irréprochable. J'aurais seulement apprécié que les volets soient totalement opaques, les rideaux et les stores superposés ne suffisaient pas à obstruer complètement la lumière.
Stayed 1 night in Apr 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you for your feedback on IntercityHotel Mannheim. We are pleased to hear that you were impressed by the cleanliness of your room. At IntercityHotel Mannheim, we strive to provide our guests with a comfortable and restful stay, and we are sorry if the light was an inconvenience. Our team is available 24/7 to assist with any special requests in order to make your stay as enjoyable as possible. We appreciate you taking the time to share your experience with us and we hope that you will consider staying with us again soon.Best regardsJonas BastuckAdministration

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Olof

Stayed 1 night in Mar 2023

10/10 Excellent

LEE

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

marion

Stayed 2 nights in Feb 2023

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at the intercity hotel in Mannheim. Thank you very much.
Stayed 10 nights in Feb 2023
Response from Jonas Bastuck on 14 Jun 2023
Thank you so much for taking the time to share your pleasant experience at IntercityHotel Mannheim. We aim to provide excellent service and it is our goal to make every stay a memorable one. We are delighted that we have achieved this with you. Thank you again for sharing your feedback and we look forward to welcoming you back soon!Best regardsJonas BastuckAdministration

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel ideally located near the main train station. Modern, clean and spacious rooms. Friendly reception staff.
Stayed 1 night in Feb 2023
Response from Joachim Sommer on 7 Feb 2023
Thank you for your wonderful feedback. We are delighted that you enjoyed the convenient location of our hotel, as well as its modern, spacious and clean rooms. We are also gratified that our friendly reception staff made a positive impression on you. At IntercityHotel Mannheim we strive to provide an exceptional experience for all of our guests and we appreciate your kind words. Thank you for choosing to stay with us.Best regards,Joachim SommerGeneral Manager

8/10 Good

Markus

Stayed 1 night in Jan 2023

8/10 Good

Ekkehard

Stayed 1 night in Jan 2023

10/10 Excellent

Ruth

Stayed 1 night in Dec 2022
Response from Joachim Sommer on 28 Dec 2022
Lieber Gast,vielen Dank für Ihre sehr gute Bewertung. Ich freue mich sehr, dass Sie sich bei uns rundum wohl gefühlt haben.Herzliche Grüße,Joachim SommerDirektor

2/10 Terrible

marion

Stayed 1 night in Dec 2022
Response from Joachim Sommer on 27 Dec 2022
Lieber Gast,vielen Dank für Ihr Feedback. Sie haben für Ihren Aufenthalt zwei Buchungen getätigt. Aufgrund der untschiedlichen Schreibweise Ihres Namens, hat unsere Mitarbeiterin die beiden Buchungen nicht in Zusammenhang gebracht. Ich bitte Sie hierfür um Entschuldigung. Herzliche Grüße,Joachim SommerDirektor