3/5 Okay
Alexander
Travelled with partner
23 Sept 2021
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was extremely lovely. The location and the room were perfect. The restaurant was beautiful and overall everything was very nice. (4/5)
However, there was an unfortunate incident. My partner and I were in the hotel buffet line to enjoy breakfast, and the buffet manager accused us of not being hotel guests in front of the whole restaurant. After showing her our key card, she did not seem to get the message and I told her the reservation name and our hotel room, and asked her to go check with the front desk. She came back, and still in front of the whole buffet, told us our room did not come with a complimentary breakfast, and she would need to charge the room 8 euro. That was more than fine with us, especially because that is what we had done every other hotel we stayed at, without being singled out and embarrassed. I believe we were confronted for two reasons: Firstly, because we are young, in our early twenties, and did not fit the mold of the average age of the hotel guests. And secondly, because my girlfriend is of non-Caucasian ethnicity, and we are both very dark skinned, again not the typical guests at the Palazzino Di Cornia. It is unfortunate this happened, because it had not happened to us priorly in Greece, or in a very long time in general. The buffet manager should have asked us to confirm ourselves as hotel guests in a manner much more appropriate considering the setting, and we could have resolved any additional payment happily. (1/5)
Stayed 1 night in Sep 2021