The staff overall is great, just dont be surprised if the night desk person is snoring on the lobby couches and unable to assist you in his dream state. The price is really high for what you get. You are paying to be close to the center of town with a lackluster view, otherwise it's a bit of a waste. The beds are hard as rocks, we spent the first night with a broken air conditioner in a hot and humid time and the next two nights going back and forth to the desk to have them reset it after it was repaired. At the price, they shouldve given us a new room or done something to make it right. The floors are beautiful but they do amplify any noise. However, even with that, most of the staff was really very nice and helpful. The location is convenient. The breakfast is simple but good. The man in the white coat smiled and said good morning to us every day, which seems to be in conflict with other reviews we have seen. I would not stay here again though. Better deals, with better accommodations available everywhere.