Dear Madam, thank you for your review. We are happy to read that you found our staff ready to help you. We always try to do our best to satisfy all our guests' requests. With pleasure we can say that every year we are doing some changes and renovations, so the hotel is improving step by step. We hope to welcome you again for a future stay in order to show you how we care about our guests' satisfaction and to discover our next news! Best regards from Rapallo!

Gentile Cliente, La ringraziamo moltissimo per la sua valutazione, siamo molto contenti di sapere che abbia trascorso un piacevole soggiorno insieme a noi, apprezzando le nostre caratteristiche e i nostri servizi. Speriamo di poterLa accogliere nuovamente per un futuro soggiorno a Rapallo e Le porgiamo i nostri più cordiali saluti.

Dear Sir, we thank you very much for this beautiful review! We are really happy to read that you had a wonderful stay with us and you have appreciated many aspects of the Hotel, such as our Staff, our delicious breakfast with a big choice of food for all tasties that can be enjoyed also in our terrace and our free private parking, that is very difficult to find in our area! We certainly hope to welcome you again for a future stay in Rapallo and we send you our kindest regards from the beautiful and sunny Italian Riviera!

Dear Sir or Madam, thank you for your nice rating! We hope to welcome you again in our Hotel for a future stay in Rapallo and we send you our kindest regards from our beautiful Italian Riviera!

Dear Sir, we kindly inform you that your review is not referring to our Hotel. We are Hotel Canali and we are in Rapallo (Ligury), not in Pontedera (Tuscany). Kindest regards.

Dear Customer, thank you for your comment! We are happy to read the definition of our Hotel as comfortable and that you liked the staff. We'll keep in mind your suggestions, during winter we usually do some renovations and every day we are doing our best to satisfy all the requests of our Clients! Kindest regards! Sonia D.

Dear Sir, as you know our Hotel is fully accessible for disabled people, who can therefore stay with their family. In our parking there is a reserved parking lot for disabled that is close to a ramp through which it is possible to enter directly into the Junior Suites corridor. Through the elevator is possible to reach all the other floors and, in particular, the lift leads to the floor with the reception, the breakfast room, the sitting room, the Tv room, the terraces and the garden without barriers.The width of the lift with the door open is 75 cm and the depth of the lift is 115 cm. The Agency's reservation was made bad for a classic room , dividing the 9 nights stay on three different rooms(why?), and more without pointing out the serious health problems of the customer and making reservations with a non-refundable prepaid formula. So this is only responsible the Agency not the Hotel. We have helped clients with physical, motor problems, in any way. Their relatives who accompanied and "left" thanked us for our assistance. The sick client has been lost repeatedly by avoiding the little guard of the private guard and we found for her. In the description of the Hotel we do not mention the restaurant in the Hotel but we have a convention with restaurant just a few hundred meters away from the hotel we have proposed to the customer even with taxi service. We have assisted the customer with the utmost commitment, We are sorry for writing not exactly from the Guest.

Dear Mr Patrick, we are sorry that the hotel didn't respect your expectations. We hope you will come again in our Hotel for a future stay and reserve a comfortable Junior Suite which is different from the other types of rooms, with different furniture. Kindest regards from the beautiful Portofino Coast! Sonia D. front office

Dear Customer, we are happy to know that you enjoyed your stay in our Hotel! We hope to see you again for a future stay in Rapallo and we send you our kindest regards from the sunny Portofino Coast! Sonia D. fornt office

Gentilissima Signora Cristina, La ringraziamo per la Sua valutazione, anche se non avendo scritto nulla facciamo fatica a capire cosa sia stato di Suo gradimento e cosa, invece, avremmo potuto migliorare. Speriamo di poterLa accogliere per un futuro soggiorno e Le porgiamo i nostri più cordiali saluti da Rapallo!

Dear Sir, thank you for your nice review! We are happy to read that you liked your room and our position, in a quiet area not far from the city center. We hope to welcome you again for a future relaxing stay in Rapallo and we send you our kindest regards from our beautiful Italian Riviera!

Gentile Cliente, La ringraziamo moltissimo per il Suo commento. Siamo molto contenti di sapere che lo Staff del ricevimento abbia contribuito a farLe trascorrere un piacevole soggiorno. Lavoriamo duramente giorno dopo giorno per cercare di soddisfare le richieste dei nostri Clienti e permettere loro di rilassarsi completamente. Speriamo di poterLa accogliere nuovamente per un futuro soggiorno a Rapallo e nell'occasione Le porgiamo i nostri più cordiali saluti.