We booked a 100% pre-paid ocean-view luxury suite for a romantic get-away BUT when we arrived our reservation was nowhere to be found. No one speaks ANY English or French and all communications were via Google Translate. We called hotels.com and their representative called the hotel within minutes to confirm our situation. No room was offered other than a hostel common room. We had no options other than to take the 6-bed room. We thought there would be (maybe) 4 more people, but I kid you not, there were 12 ADDITIONAL people booked into the room, including some sleeping on the floow. 3 families of 4 each to each "bed". This was the annual TET holiday and all places were either closed or booked. We were kind and flexible to accept this booking BUT BUYER BEWARE as the lodging here is to be reserved at a risk. The location is beautiful and I suggest booking one of the other hotels/hostels nearby. Do NOT take the additional breakfast here. Just boiled water poured on ramen. Eat next door... same price AND MUCH BETTER FOOD!