Suite | Premium bedding, in-room safe, individually decorated, laptop workspace
Check availability

Reviews of El Serafin Hotel Boutique

3 out of 5
El Serafin Hotel Boutique
Independencia No. 22, Centro Histórico, Querétaro, QUE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 261 out of 366 reviews" "
Rating 8 - Good. 79 out of 366 reviews" "
Rating 6 - Okay. 16 out of 366 reviews" "
Rating 4 - Poor. 7 out of 366 reviews" "
Rating 2 - Terrible. 3 out of 366 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mariana

Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and it is a very well-located
Stayed 7 nights in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
This was the sweetest place! The hotel was an oasis, with interior outdoor spaces built to enjoy. Our hostess was INCREDIBLE. Queretaro is a joy to visit and way less touristy than other places on the regular beat. The breakfast delivery was dependable and the furnishings were lovely. Definitely recommend.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Carlos

Liked: Cleanliness, staff & service, amenities
the staff was very nice The owner of the property is a rude person whom doesn't care for the costumers
Stayed 5 nights in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Adrián R. on 30 Oct 2023
Each visit from you is an opportunity to grow and evolve. We appreciate your unconditional support of our mission of excellence.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and excellent staff
Stayed 5 nights in Sep 2023
Response from Adrián R. on 20 Sept 2023
We are grateful for your kind words and for sharing your experience at the El Serafín Boutique Hotel. Your comments inspire us to improve ourselves and ensure that your next visit is even more rewarding. Until next time.

6/10 Okay

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a pleasant stay, however, wouldn't I wouldn't stay again. We were placed in a room on 1st floor towards the back near kitchen. Ask for a room on the 2nd floor which I what I should have done. Bed could use more pillows and water takes too long to get hot. About 5-10 minutes. Many more options for next time.
Stayed 7 nights in Aug 2023
Response from Adrián R. on 30 Aug 2023
We appreciate your feedback about your experience at Hotel Boutique El Serafín. We are very sorry that we did not live up to what you were looking for. We are committed to taking concrete steps to provide you with quality moments and an exceptional stay on your next trip.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly surprised at this marvel of hotel!
Stayed 6 nights in Jul 2023
Response from Edith on 22 Aug 2023
we appreciate your preference

6/10 Okay

Alberto

Stayed 7 nights in Jul 2023
Response from Adrián R. on 30 Aug 2023
We are very sorry that we did not meet your expectations on this occasion. Your opinion is invaluable and motivates us to try harder to offer quality moments on your next visit.

8/10 Good

Purnima

Travelled with partner
Liked: Cleanliness, staff & service
Pros: cute property, very well located, friendly staff, lovely terrace Cons: the building and furnishings are old and haven't been maintained well. For example, there was a bad smell from the drain in thee room we were first assigned. We requested a room change. Also, the facility was poorly staffed (or under-staffed) during the week, but the service improved markedly over the weekend.
Stayed 4 nights in Jun 2023
Response from Edith on 22 Aug 2023
We appreciate your preference and we will improve the details you indicate to us.

10/10 Excellent

MARITE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed every aspect of El Serafín. The location was ideal for an urban trekker being in the heart of the city. The staff were friendly, provide good service and everything was well kept. The historic nature throughout premise created the perfect ambience.
Stayed 11 nights in Feb 2023
Response from Adrián R. on 3 Apr 2023
Knowing that you enjoyed your stay with us motivates us to continue striving to provide you with exceptional service. We hope to have the pleasure of receiving you again. Thanks for your comments.Greetings.

10/10 Excellent

Bizenawit, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean property. Very friendly staff.
Stayed 6 nights in Feb 2023
Response from Adrián Romero on 5 Mar 2023
We appreciate your preference, we remain updated and focused on serving you as you deserve.We are waiting for you back.Greetings!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, excellent staff. Beautiful throughout, safe and comfortable. We will stay here again.
Stayed 9 nights in Feb 2023
Response from El Serafin Hotel Team on 27 Feb 2023
Thanks for your comments. We strive every day to improve and be able to provide our guests with an incredible experience. We look forward to seeing you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2023
Response from Adrián Romero on 15 Mar 2023
Thank you very much for your positive comments about your stay at our hotel! It is really gratifying to know that you have enjoyed your time with us and that you have appreciated the services we offer.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff
Response from El Serafin Hotel Team on 20 Jan 2023
Buenas tardes estimado Daniel ! agradecemos mucho su estancis con nosotros ; lo esperamos pronto en El Serafin Hotel y en nuestra bella ciudad de Queretaro

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place, amazing people!!!
Stayed 12 nights in Dec 2022
Response from El Serafin Hotel Team on 10 Jan 2023
Estimado Alexander fue un gusto su estancia en El Serafin Hotel , estamos muy agradecidos de sus comentarios , lo esperamos pronto

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly a hidden gem. Beautiful house a block away from the city's center. Once you pass the front desk you'll enter a beautiful colonial house. Our room was spacious and clean. Our stay included a continental breakfast and it was very well prepared. We were asked at what time we wanted and they were always punctual and courteous. The patio has some comfortable chairs where you can pass a good time with a book and enjoy the place. It doesn't have a restaurant but just a few steps from it you'll find Terraza Carola which serves Mexican nouvelle cuisine. Service was always courteous, professional, and with a smile. We definitively will go back.
Response from El Serafin Hotel Team on 10 Jan 2023
Estimada Blanca agradecemos mucho su estancia en El Srafin Hotel , la esperamos pronto de regreso .

10/10 Excellent

JOSE

Travelled with family
Liked: Property conditions & facilities, room comfort
Great hotel with excellent location in downtown Queretaro Staff is very friendly and helpful Continental breakfast is nice an beautifully laid Best boutique hotel
Stayed 5 nights in Oct 2022
Response from Cesar H. Guerrero. on 13 Dec 2022
Thank you very much for your comments, it is a pleasure to receive them, we hope to see you soon.

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near all the historical district museums, churches, plazas etc. PRO TIP: the big 2 bedroom suite is located on the street side and can be noisy.
Stayed 2 nights in Oct 2022
Response from Cesar H. Guerrero. on 13 Dec 2022
Thank you very much for your comments, it is a pleasure to receive them, we hope to see you soon.

8/10 Good

Yuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Adrián Romero on 18 Jul 2022
Gracias por su preferencia, nos mantenemos mejorando y enfocados en atenderle como merece. Quedamos a sus ordenes. Saludos.

10/10 Excellent

Guillermo

Stayed 2 nights in Jun 2022
Response from Adrián Romero on 18 Jul 2022
Gracias por sus comentarios,estamos a sus órdenes. Saludos

10/10 Excellent

Kristina

Excellent stay in a beautiful property in the historic sector surrounded bt good restaurants and cafes and museums. Nice breakfast every morning. Maria was wonderfull, kind, and helpful. Would definitely stay here again.
Stayed 3 nights in May 2022
Response from Adrián Romero on 18 Jul 2022
Gracias por sus comentarios,estamos a sus órdenes. Los esperamos pronto. Saludos.

10/10 Excellent

Gonaseelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in May 2022

10/10 Excellent

Rosalba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home excellent service.staff was very helpful with our needs. The hotel is center of the city walking distance to stores and restaurants love the place will come back.
Stayed 5 nights in May 2022
Response from El Serafin Hotel Team on 12 May 2022
Thank you very much for your review, Ms. Rosalba; It is very important to us and helps us to continue improving. We will be happy to receive you on a future occasion in this, your home. Thank you for choosing us Greetings!

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will give this hotel 5 stars because it has great location in downtown, hotel was very clean and staff was extremely friendly. The bed were a little hard and pillows not the best but for the price paid we couldnt complain. If you are picky then pay for a 5 star hotel. Staff are nice and friendly . Breakfast is very good only had it once because we wanted to try other restaurants but if you are on a budget you will love the breakfast.
Stayed 3 nights in Apr 2022
Response from Cesar H. Guerrero. on 9 Jun 2022
Estimada Yvette, un placer recibirle, gracias por sus comentarios, los esperamos en su proxima visita esta bella ciudad.

10/10 Excellent

william

Stayed 2 nights in Apr 2022
Response from El Serafin Hotel Team on 6 Apr 2022
Estimado William , agradecemos mucho su estancia en El Serafin Hotel . Lo esperamos pronto en su próxima visita a nuestra bella Ciudad de Querertaro

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel nestled in the middle of centro. We had a couple of issues but they were resolved. Cute decor and friendly staff. Nice breakfast tray delivered to our room each morning. Room amenities need a refresh but otherwise very pleased with this hotel.
Stayed 3 nights in Mar 2022
Response from El Serafin Hotel Team on 22 Mar 2022
Estimado Bryan , agradecemos sus valiosos comentarios y recomendaciones que nos permitirán mejorar nuestro servicio . Lo esperamos pronto en nuestra bella ciudad de Queretaro

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very tourist friendly hotel both staff and management. When I return I will Assuredly stay here and I highly recommend it to all others.
Stayed 4 nights in Mar 2022
Response from El Serafin Hotel Team on 14 Mar 2022
Estimado Steven fue un placer recibirlos en El Serafin Hotel , los esperamos pronto en nuestra bella ciudad de Queretaro !

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very intimate and comfortable, we have to make some changes and did it with not problem at all. Special thanks to Mrs Maria and the over night people. We definitely stay there again.
Stayed 3 nights in Dec 2021
Response from Cesar H. Guerrero. on 11 Jan 2022
Estimado Arturo , fue muy grato ofrecerle nuestro servicio de hospitalidad ; esperamos verlo pronto en EL Serafin Hotel y en nuestra bella ciudad de Queretaro

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
The check-in process was smooth; and even though I don’t speak Spanish and the front desk staff during check-in did not speak English, the process went quickly. The rooms are clean and relatively quiet, and have reliable Wi-Fi. I received continental breakfast of fruit, toast, butter, jam, juice and coffee, all delivered to my door. The room was also cleaned daily, which I appreciated. The staff is very friendly and attentive. This hotel is definitely one that I would recommend to my friends and family, as there are lots of restaurants within walking distance, and the local area is clean and felt safe.
Stayed 2 nights in Dec 2021

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MMQT
The hotel is nestled in the central district of Old Quaretero. Made from an old patio style home it is in a great location. Easy to get too and from meals amd history. The staff was wonderful, but make sure you wither speak Fluent Spanish or use a lot of Google Translate.
Stayed 2 nights in Dec 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Much attention to detail. Candles along the stairway are lit every night, giving it a magical ambience.
Stayed 1 night in Dec 2021
Response from El Serafin Hotel Team on 11 Dec 2021
Thank you very much for your comments, Mr. Mark. It has been a pleasure having you at home and we hope to be able to revive you soon. Greetings!

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queretaro
Great location!! Very quaint boutique hotel waking distance to everything. Staff was very friendly. From the moment we checked in Itzel was very accommodating and extremely helpful. Definitely will return and stay here again.
Stayed 3 nights in Nov 2021
Response from Cesar H. Guerrero. on 20 Nov 2021
Gracias por sus comentarios, los esperamos en su próxima visita a esta bella ciudad de Queretaro

10/10 Excellent

Adelbert, Cuauhtemoc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it's not only a very nice place to stay, it is also in a privileged location and walking distance to everywhere.
Stayed 1 night in Nov 2021
Response from Cesar H. Guerrero. on 5 Nov 2021
Gracias por sus comentarios es un placer recibirle.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, great location
This place is nice and very “cute” but there were a couple things we were not impressed with. We got in early and they gave us a room right away which was great. The decor and the amenities were awesome. The roof deck was cool and the location is great. The shower however was like standing under a garden hose that took forever to warm. Also got water everywhere. The black out shades did not really work and the beds were hard as a rock. That being said the AC worked great and the customer service was excellent.
Stayed 2 nights in Oct 2021
Response from Cesar H. Guerrero. on 5 Nov 2021
Buen día Andrew, nuestras regaderas son ecológicas y están siendo a prueba, gracias por sus comentarios, los tomaremos en cuenta.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay, accommodating, great location!
Loved this cute boutique hotel! Our room was spacious, clean, hot strong water pressure in shower, amazingly comfortable bed! The service was wonderful - they were willing to assist with anything we needed. Rooftop patio was nice. Great for families. This is also a PERFECT location, close to everything. Will definitely stay here again! Also very good value for the money!
Stayed 3 nights in Sep 2021
Response from Cesar H. Guerrero. on 5 Oct 2021
Gracias por sus comentarios, el equipo e El Serafin Hotel Boutique estamos muy agradecidos por su visita, los esperamos nuevamente en su próxima visita a Queretaro.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Beautiful property in a great location. Service was very good, and the continental breakfast was perfect.
Stayed 7 nights in Aug 2021
Response from Cesar H. Guerrero. on 4 Sept 2021
Estimada Gema, gracias por sus comentarios, el equipo de El Serafin Hotel Boutique estamos a sus ordenes,los esperamos en su próxima visita a nuestra bella Ciudad de Queretaro.

8/10 Good

Melinda

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este es un pequeño hotel en una casa antigua hermosa y llena de muebles de época, todo muy bien cuidado. Está ubicado en una de las mejores áreas del centro, cerca de absolutamente todas las atracciones y sitios de interés de la ciudad. Uno de los mejores hoteles en los que me he hospedado, y María es increíblemente amable y resolutiva. Espero volver pronto.
Stayed 3 nights in Jul 2021
Response from Cesar H. Guerrero. on 22 Jul 2021
Muchas gracias por sus comentarios es un placer conocerle, le esperamos de nuevo.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a comfortable stay
The hostess Maria was welcoming and helpful as was the other staff we encountered. The hotel was pretty, though old. We would have rated the hotel higher but there was an overwhelming foul odor in our room…sewer gas maybe? The odor was present the entire time making the stay most unpleasant. The bed was hard and the shower had issues. The location was good but parking was offsite and about 2 blocks away. There was no place to stop and unload luggage without stopping traffic on the road. Not a very streamlined setup. Would not stay here again nor recommend this hotel for these reasons.
Stayed 1 night in Jul 2021
Response from Cesar H. Guerrero. on 20 Jul 2021
Buenas tardes, nos hubiera encantado que nos informara durante su estancia para solucionar los inconvenientes a nuestro alcance. muchas gracias por sus comentarios que nos sirven para mejorar.

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, charming and great value.
Excellent value in a great location. Room was simple, elegant, unusual and overall great. Staff were very friendly and accommodating.
Stayed 1 night in Jul 2021
Response from Cesar H. Guerrero. on 16 Jul 2021
Buenos días, para nosotros es un placer recibirle en esta su casa, gracias por sus comentarios, los esperamos pronto.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and awesome staff. Rooms are beautiful and the place is peaceful. Perfect stay for us .
Stayed 1 night in Apr 2021
Response from El Serafin Hotel Team on 17 Apr 2021
We're very glad to read your review . Hope to receive you at El Serafin soon !

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk closed Most of the time.
When I arrived the front desk door was closed , I had to ring the bell for about 15 minutes til somebody appeared. When leaving the hotel again nobody was there at the front desk. Also, when checking out the hotel nobody was there at the front desk. First time I have this experience in a hotel. The hotel and location were good , but this issue really affects their hospitality.
Stayed 2 nights in Apr 2021
Response from El Serafin Hotel Team on 13 Apr 2021
Thank you very much for your insight; it will be very helpful for us. We're still adapting to the changes this last year brought and the logistics behind them. Hope to receive you again soon with the hospitality we are very well known for.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service. Cleanliness and right on the old town. Lots of restaurants shopping. Overall loved it. The roof top at night was magical
Stayed 3 nights in Mar 2021
Response from Cesar H. Guerrero. on 28 Mar 2021
Good morning, we are very pleased that you loved Serafin, we are waiting for you again on your next visit to this beautiful state.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend stay!
Really great property located in the heart of downton. The staff is friendly and accomodating, room is comfortable and huge, fast wifi and big comfy bed. Would definitely stay again!
Stayed 2 nights in Mar 2021
Response from Cesar H. Guerrero. on 8 Mar 2021
Estimada Melissa , nos encanto verte en El Serafin Hotel Boutique ; regresa pronto a nuestra bella ciudad de Queretaro

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is beautiful, perfectly maintained and decorated. Room was regal. Location superb. But the best, the hospitality provided by María, Luis and the rest of the staff. They treat you like close friends. Thank you so much. So happy to stay at Serafín.
Stayed 1 night in Feb 2021
Response from Cesar H. Guerrero. on 24 Feb 2021
We are delighted to read that your stay with us was pleasant. We are looking forward to your next visit! -El Serafin Hotel Team

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hay mejor manera de sentirse en casa cuando uno viaja y este hotel te hacen sentir mucho mejor que en casa, la atención y el servicio son de primera calidad, muchas gracias por consentir a mi pareja y a mi, sin duda regresaremos
Stayed 2 nights in Jan 2021
Response from Cesar H. Guerrero. on 14 Jan 2021
Estimado Guillermo Nos sentimos agradecidos con su presencia en El Serafin Hotel . nos encantaría verlo proximamente , siempre lo estaremos esperando .

10/10 Excellent

Lori S., Arizona, USA

Liked: Cleanliness
Excellent! Definitely would stay again!
Located downtown, walking distance to shopping, entertainment and great eateries. Beautiful, quaint, clean, safe, quiet property with comfortable bed. Owner and staff were fantastic, flexible as our plans changed (arrived early and extended our stay). They were available for every need, yet not invasive. A true pleasure staying here. Thank you Maria and Luis! We will be back, and soon!! Roberto and Lori Sanchez
Stayed 2 nights in Oct 2020