Ratings based on 599 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

great value and honest staff

Posted 26-Aug-2017
casa inn is a great value for those not needing to be in the center of town and have their own transportation because there is nothing in walking distance. Stayed in a junior suite and it was excellent: spacious, king size bed, stand up shower and separate lay in tub, but with no jacuzzi and the room had no mini bar but they do offer room service from the bar downstairs. the best part of my experience is that i forgot my iPad in the room and the cleaning staff turned it in and they shipped my iPad back to me to NY. i was really worried about it because i have had some bad experiences in the past and if i'm ever in Quirretarro again i will definitely be staying at the Casa in again.
Comment from Hotel Management
29-Aug-2017 by Reservaciones , Hotel Management
Dear guest. It is a pleasure for us to be able to assist to you. We're also very glad that you enjoyed your stay. if there's anything else we can help you, we are at your service or if you visit the city anytime we'll be thrilled to have you back. Kindest regards.
4 out of 5
by Michael

Posted 20-Aug-2017 on Hotels
Comment from Hotel Management
23-Aug-2017
Estimado Michael, agradecemos el tiempo que se ha tomado para calificar su estancia con nosotros. Le deseamos un excelente día.
4 out of 5
by Miriam

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
21-Jul-2017
Buenas tardes Miriam, agradecemos su retroalimentación y el tiempo que se ha tomado, esto es muy importante para nosotros ya que nos ayuda a seguir mejorando día a día en la calidad y el servicio. Es un placer para nosotros atenderle. La esperamos en esta su casa, saludos cordiales.
5 out of 5
by A verified traveller

Posted 18-Jul-2017 on Hotels
Comment from Hotel Management
21-Jul-2017
Estimado huésped, agradecemos el tiempo que se ha tomado y su retroalimentación. Esperamos que su estancia haya sido más que placentera, es un honor para nosotros atenderle. Lo esperamos en este su hotel nuevamente. Seguimos a sus órdenes, excelente día !¡
5 out of 5
by A verified traveller

Posted 03-Jun-2017 on Hotels
Great fairly new modern hotel. On outskirts of city near new office blocks Right beside highway so easy access but no shop or restaurants within walking distance. Surprisingly well insulated so no real traffic noise.
Comment from Hotel Management
06-Jun-2017
Dear guest, thank you for your preference. We appreciate your comments, these are very important to us. We hope to have the honor of seeing you again in your next visit to Querétaro city.
1 out of 5
by A verified traveller from San Fransisco

Unattentive staff, major maintenance issues

Posted 13-Apr-2017 on Orbitz
In the middle of the night a water pipe burst in my room (4:00am). I was moved to another room that smelled like smoke and finally got another room an hour later. I received no apology or discount. The morning breakfast has little to no service, if you want a cup of coffee you wait 20 minutes or have to get it yourself.
5 out of 5
by Cesar

Spot on for the convention center.

Posted 28-Mar-2017 on Hotels
Overnight business stay with everything I needed. Location is great if you're going to the convention center but not much else nearby.
4 out of 5
by A verified traveller

Posted 21-Mar-2017 on Hotels
The hotel is nice and clean. Enjoyed the patio-restaurant. But it's far from the city.
5 out of 5
by Angel

This traveller left a rating score only Posted 07-Mar-2017 on Hotels
5 out of 5
by Robert

This traveller left a rating score only Posted 07-Feb-2017 on Hotels