Not a good stay. Never again!!
Posted 31-Dec-2017 on Hotels
Booked two rooms. One room did not have hot water the three days we were there. Even after numerous complaints it was never repaired. Second room did not have a working by heater. . Again, after numerous complaints, never resolved. They offered to have us stay in jacuzzi room, however it only had one king size bed and there were four of us. Then they offered one free breakfast for four people even though we were there 3 nights. Not acceptable!!! Will never stay here again!!!
Comment from Hotel Management
04-Jan-2018 by Reservaciones, Hotel Management
Dear guest, first of all we appreciate the time it has taken to share your opinion and feedback. We apologize for the mistakes and inconveniences caused during your stay, we're truly sorry we didn't filled your expectations. Your comments were send to the correspondent areas so we can make the proper fixes of these issues. We remain at your disposal. Regards