Ratings based on 691 Verified Reviews

4.3 out of 5
72% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel near conference center

Posted 26-Mar-2018
Nice hotel with good good. Once past check in the staff does not speak English very well. There are also no English speaking TV stations. It is located near the conference center and the airport. The big negative is noise. The HVAC system is noisy and the the highway is next to the building. Be prepared to hear trucks all night long engine braking down the hill next to the hotel. Food was good.
Comment from Hotel Management
28-Mar-2018 by Reservaciones , Hotel Management
Dear guest, we appreciate your feedback. Sorry for the inconvenience caused during your stay regarding the HVAC system. We'll work on it to fix the issue, thank you for letting us know. We remain at your disposal. Kindest regards.
4 out of 5
Recommended
for Everyone
by A verified traveller from Myrtle Beach, SC

Cass inn for work stay

Posted 24-Mar-2018
Staff good. Restaurant was good. Shuttle to airport not included and have to schedule. Just use UBER to get around
Comment from Hotel Management
28-Mar-2018 by Reservaciones, Hotel Management
Dear Todd, we appreciate your feedback, thank you for letting us know your experience during your stay. We'll be thrilled to have you back. Kindest regards.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2018
It was very nice & convenient for you he airport. They arranged a taxi to drive us it all was very easy.
Comment from Hotel Management
10-Mar-2018 by Reservaciones, Hotel Management
Dear guest, we are so glad you enjoyed your stay. Thank you for sharing your experience with us. We'll be thrilled to have you back. Kindest regards.
1 out of 5
by A verified traveller

Not a good stay. Never again!!

Posted 31-Dec-2017 on Hotels
Booked two rooms. One room did not have hot water the three days we were there. Even after numerous complaints it was never repaired. Second room did not have a working by heater. . Again, after numerous complaints, never resolved. They offered to have us stay in jacuzzi room, however it only had one king size bed and there were four of us. Then they offered one free breakfast for four people even though we were there 3 nights. Not acceptable!!! Will never stay here again!!!
Comment from Hotel Management
04-Jan-2018 by Reservaciones, Hotel Management
Dear guest, first of all we appreciate the time it has taken to share your opinion and feedback. We apologize for the mistakes and inconveniences caused during your stay, we're truly sorry we didn't filled your expectations. Your comments were send to the correspondent areas so we can make the proper fixes of these issues. We remain at your disposal. Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from tulsa

Posted 27-Dec-2017
very nice experiende loved it !! will defenetly stay there again
Comment from Hotel Management
27-Dec-2017 by Reservaciones , Hotel Management
Dear guest, thanks for your preference and your feedback. We're so glad you enjoyed your stay here at Casa Inn Queretaro. We'll be thrilled to have you back. We remain at your disposal, kindest regards.
5 out of 5
by n

Great hotel

Posted 05-Dec-2017 on Hotels
Excellent hotel, location is great if you have a car, the views are fantastic from the room. The staff are fabulous and helped me out when needed. Would definitely stay again.
Comment from Hotel Management
08-Dec-2017
Dear guest, thanks for your feedback, these are very important to us. It is our pleasure having you here and we'll very thrilled to have you back. Kindest regards.
4 out of 5
by A verified traveller

hotel moderno practico

Posted 20-Nov-2017 on Orbitz
hotel habitaciones modernas con agradable vista , busca otra opcion de restaurante .
Comment from Hotel Management
24-Nov-2017 by Reservaciones, Hotel Management
Estimado huésped, sus comentarios son muy valiosos para poder trabajar en nuestras áreas de oportunidad y que se reconozca la calidad en el servicio que se ofrece en todas las áreas del hotel, así que agradecemos nos haya compartido su experiencia. Reiteramos las atenciones en esta su casa. Saludos cordiales.
4 out of 5
by roberto

My expirience in casa inn

Posted 06-Nov-2017 on Hotels
The price was ok The pool was in remodelation The service in general is good and the rooms are very nice.
Comment from Hotel Management
08-Nov-2017
Dear guest, we appreciate the preference and your time. Your opinion is very important to us as it helps us in the continuous improvement in our areas of opportunity. it will be a pleasure to have you back anytime soon. Best regards.
4 out of 5
by Nenge Mike Dabo

Posted 11-Oct-2017 on Hotels
Comment from Hotel Management
16-Oct-2017
Dear Mike, thank you for your feedback, it will be our pleasure to have you back. Kindest Regards.
5 out of 5
by A verified traveller

I recommend.

Posted 11-Sep-2017 on Hotels
Clean room, good service, very good breakfast.
Comment from Hotel Management
13-Sep-2017
Dear guest, we are glad you've enjoyed your stay at Casa Inn Queretaro. It's our pleasure being able to assist you.