Title: Sofitel Queenstown Hotel & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1246483&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sofitel Queenstown Hotel & Spa Indulge in world-class spa treatments and international cuisine at this Queenstown hotel, with easy access to biking and Skyline views. ## Photo gallery for Sofitel Queenstown Hotel & Spa ![Front of property - Sofitel Queenstown Hotel & Spa (Queenstown)](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/1e5e954f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Sofitel Queenstown Hotel & Spa (Queenstown)](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/dc086f10.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse, 1 King Bed, Patio, Lake View | Hypo-allergenic bedding, down duvets, minibar, in-room safe - Sofitel Queenstown Hotel & Spa (Queenstown)](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/8dc2ad64.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Sofitel Queenstown Hotel & Spa (Queenstown)](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/98747d6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, 1 King Bed, Balcony, Mountain View | Mountain view - Sofitel Queenstown Hotel & Spa (Queenstown)](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/39c2a018.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Sofitel Queenstown Hotel & Spa offers a peaceful retreat in downtown Queenstown. Guests enjoy deep-tissue massages and international dishes at two restaurants. The hotel provides convenient bike and car rentals for exploring the city center and nearby Skyline Queenstown. ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Free Wi-Fi - Air-conditioning - Gym £293 includes taxes & fees 1 Feb - 2 Feb ## Room options ### Check availability for these dates Tonight [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1246483&PinnedHotelID=1246483&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Junior Suite, 1 King Bed, Balcony ![Junior Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/e46c593e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Balcony 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - 667 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Superior Double Room, 2 Double Beds, Balcony ![Superior Double Room, 2 Double Beds, Balcony | Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/a03f8033.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 2 Double Beds, Balcony 8.8 Excellent 6 reviews ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - 441 sq ft - Mountain view - Sleeps 3 - 2 Double Beds ### View all photos for Superior Double Room, 1 King Bed, Balcony ![Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/c5d43418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 King Bed, Balcony 9.6 Exceptional 18 reviews ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - 441 sq ft - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Luxury Room, 1 King Bed, Balcony, Mountain View ![Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/c5d43418.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Balcony, Mountain View 10.0 Exceptional 4 reviews ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cots/infant beds LCD TV Hypo-allergenic bedding - 441 sq ft - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Penthouse, 1 King Bed, Patio, Lake View ![Penthouse, 1 King Bed, Patio, Lake View | Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/8dc2ad64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse, 1 King Bed, Patio, Lake View ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 King Bed, Patio, Lake View (Opera) ![Suite, 1 King Bed, Patio, Lake View (Opera) | Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/5fd6b9c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Patio, Lake View (Opera) ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 King Bed (Prestige) ![Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1250000/1246500/1246483/3cfb51fb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Prestige) ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cots/infant beds LCD TV Hypo-allergenic bedding Pillow menu - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/43000000/42010000/42004700/42004669/031bafcf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express & Suites Queenstown by IHG Queenstown City Centre - 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Hot tub - Breakfast included - Spa - Parking included 9.6 Exceptional 31 reviews £907 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Queenstown-Hotels-The-Carlin-Boutique-Hotel.h71532915.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=180018&destination=Queenstown&destType=MARKET&latLong=-45.031799,168.659088&searchId=a99d2bd4-d72c-447b-9e2f-71519ba3a3c2&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Sofitel-Queenstown-Hotel-Spa.h1246483.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Sofitel-Queenstown-Hotel-Spa.h1246483.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-45.03124%2C168.65920&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=_q9wZdYxmj05RWTZyxT4g96Q_CQ=) 8 Duke Street, Queenstown, 9300 #### What's nearby - Skycity Queenstown Casino \- 2 min walk \- 0.1 miles - Queenstown Beach \- 3 min walk \- 0.2 miles - Queenstown Mall \- 3 min walk \- 0.2 miles - TSS Earnslaw Steamship \- 3 min walk \- 0.2 miles - Skyline Queenstown \- 5 min walk \- 0.3 miles #### Getting around - Queenstown (ZQN-Queenstown Intl.) - 13 min drive #### Restaurants - ‪Fergburger - ‬1 min walk - ‪Patagonia Chocolates - ‬2 min walk - ‪Smiths Craft Beer House - ‬2 min walk - ‪Beechtree - ‬3 min walk - ‪Bella Cucina - ‬1 min walk ## About this property ### Sofitel Queenstown Hotel & Spa Luxury hotel located in Queenstown City Centre Consider a stay at Sofitel Queenstown Hotel & Spa and take advantage of a coffee shop/cafe, a hair salon and dry cleaning/laundry services. Active travellers can enjoy cycling at this hotel. Treat yourself to a body treatment, a Swedish massage or a body scrub at the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. Free in-room WiFi is available to all guests, along with car hire on-site and a bar. You'll also enjoy perks such as: - Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire - Valet parking (surcharge), snow sports gear and luggage storage - Multilingual staff, a lift and free newspapers - Guest reviews give top marks for the helpful staff Room features All 82 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and separate sitting areas. Other conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with Jetted bath and rainfall showers - 32-inch LCD TVs with satellite channels and DVD players - Balconies, separate sitting areas and free infant beds ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/20000000/19680000/19676500/19676433/cfa5781d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### QT Queenstown Queenstown City Centre - Restaurant - Air-conditioning - Breakfast available - Parking available 9.4 Exceptional 987 reviews £295 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=19676433&PinnedHotelID=19676433&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (NZD 45 per person)](https://images.trvl-media.com/lodging/1000000/530000/525200/525192/757d6abe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel St Moritz, Queenstown - MGallery Queenstown City Centre - 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Ski shuttle nearby - Limo/town car service - Valet parking on site (NZD 50 per day; includes in/out privileges) - Limited on-site valet parking ### Food and drink - Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: NZD 45 per person - 2 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - 1789 Wine & Jazz Lounge - Left Bank Cafe/Bistro ### Things to do - 24-hour gym - Bicycle rentals - Full-service spa - Piano - Sauna - Ski storage - Snow sports gear - Steam room ### Family friendly - DVD player - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business centre - 3,003 square feet of conference space - Meeting rooms ### Outdoors - In the mountains ### Full-service spa - 5 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Spa open daily - Sports massages - Steam room - Swedish massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 6 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2005 - Comprehensive recycling policy - Double-glazed windows - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Jetted bathtub - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with satellite channels - DVD player - Pay films ### Food and drink - 24-hour room service - Espresso maker - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Free daily newspapers - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Separate sitting area - Water-efficient showers ## Policies ### Check-in Check-in time starts at 2 PM ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 95.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: NZD 100.00 per night We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: from approximately NZD 45 per person - Valet parking fee: NZD 50 per day (in/out privileges) - Rollaway bed fee: NZD 95.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a smoke detector and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand. ### Property is also known as Hotel Sofitel Queenstown Queenstown Sofitel Queenstown Sofitel Hotel Sofitel Hotel Queenstown Sofitel Queenstown Sofitel Queenstown Hotel Sofitel Queenstown Hotel And Spa Sofitel Queenstown Hotel Queenstown Sofitel Queenstown Hotel And Spa Queenstown Sofitel Sofitel Queenstown Hotel Spa Sofitel Queenstown & Spa Sofitel Queenstown Hotel & Spa Hotel Sofitel Queenstown Hotel & Spa Queenstown Sofitel Queenstown Hotel & Spa Hotel Queenstown ## Frequently asked questions ### Is Sofitel Queenstown Hotel & Spa pet-friendly? ### How much does it cost to stay at Sofitel Queenstown Hotel & Spa? ### How much is parking at Sofitel Queenstown Hotel & Spa? ### What time is check-in at Sofitel Queenstown Hotel & Spa? ### What time is check-out at Sofitel Queenstown Hotel & Spa? ### Where is Sofitel Queenstown Hotel & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sofitel Queenstown Hotel & Spa Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.6 Location ### 9.6 Staff & service ### 9.2 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 562 8 - Good 114 6 - Okay 26 4 - Poor 7 2 - Terrible 12 ## Reviews ### 10/10 Excellent #### Calvin 27 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Outstanding hotel. Service, breakfast buffet, room, location - all awesome. ##### Calvin Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Zoila 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Good location ##### Zoila Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Sarah 6 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Absolute bliss! We loved our room, especially the heated bathroom floor! The location was perfect to walk to everything in town! The staff was helpful and made it easy to check in and out! We loved this hotel! ![](https://a.travel-assets.com/ugc/hotel-reviews/a3a77741-1718-4770-9055-aad94e59a57d-1762400245296.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/534e9641-732c-43f4-a671-79a1530b9d3c-1762400245077.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/50217896-da74-4383-a06a-790838453417-1762400244767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sarah Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### kathleen 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved this place! Perfect location within walking distance to everything! Nice decor, impeccable service, comfortable rooms and the heated bathroom floor was an added bonus. We enjoyed our time at the Sofitel Queenstown! ##### kathleen Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### John 10 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel, covers all basis! Very well maintained room and facilities. Service was top notched. Excellent breakfast. Love the location, right in the middle of shops and Ferg burger. Highly recommended! ##### John Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Leslie 18 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything- a wonderful hotel in an excellent location when visiting Queenstown! ##### Leslie Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Gudrun 28 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location in the heart of Queenstown- very friendly and helpful staff - delicious breakfasts / comfortable luxurious room with great bed and pillows ##### Gudrun Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Jean 19 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was absolutely beautiful! ##### Jean Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Jeffrey 16 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So pleased I chose Sofitel Queenstown My wife and I loved our stay at Sofitel Queenstown. The staff were amazing, very welcoming and efficient. Our room was spacious, very Comfortable and well appointed. It is located perfectly, just a two minute stroll to the absolute centre of Queenstown. I would absolutely recommend Sofitel Queenstown and will definitely stay there again on my visit. ##### Jeffrey Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### Sarah 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gorgeous hotel. Warm and friendly staff. ##### Sarah Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Jacquelyn E. 21 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was located in a great area, provided a very clean room, and gave us a great breakfast. ##### Jacquelyn E. Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### DIANE 26 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love this hotel. It is so elegant. The staff are so warm and welcoming. The rooms beautiful. the beds are soooo comfortable. The Sheets. Linen all beautiful. ##### DIANE Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Melanie 5 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful rooms, friendly staff ##### Melanie Stayed 5 nights in Dec 2022 ### 10/10 Excellent #### Ryan 27 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Under renovation on a few floors - always a beautiful stay. We travel to Queenstown every year and always stay here - brilliant! ##### Ryan Stayed 4 nights in Jun 2024 ### 8/10 Good #### Stacey 14 Jan 2025 Liked: Cleanliness, staff & service Fabulous location and great sized rooms. Staff are amazing and the breakfast is fantastic. The only down fall of this hotel is it’s a bit tired and rooms need a re furb. ##### Stacey Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Penny 9 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, great staff. Excellent location. ##### Penny Stayed 1 night in Apr 2024 ### 10/10 Excellent #### James 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In the heart of Queenstown ##### James Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Janine 30 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great luxurious hotel in the heart of Queenstown. Came here as a little treat to myself while away on business and was delighted with every aspect. ##### Janine Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Kelly 26 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities Great hotel, very luxurious 😊 ##### Kelly Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Babette 20 Dec 2024 Liked: Property conditions & facilities Great staff ##### Babette Stayed 2 nights in Dec 2024 ### 8/10 Good #### allan 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Piano playing and helpful staff ##### allan Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Robert 30 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Well located to all amenities. All staff friendly and extremely helpful ##### Robert Stayed 1 night in Jul 2024 ### 10/10 Excellent #### David 6 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing staff. Very nice rooms. Nice vibe. ##### David Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Darren 4 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Don’t get the room above the restaurant!! Super noisy and they wake you up in the morning dragging furniture ##### Darren Stayed 4 nights in Jul 2025 ### 6/10 Okay #### Verified traveller 29 Jul 2025 Liked: Cleanliness, staff & service #### Location, location, location Phenomenal location! The staff are lovely and helpful. We’ve stayed here several times over the years. The overall quality of the hotel has gone down. You can see the wear and tear. The beds need to be replaced. They dipped in the centre. It has become more of a family place. Expect a lot of kids. ##### Verified traveller Stayed 6 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Matfen Hall Hotel, Golf and Spa](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Matfen-Hall-Hotel.h575533.Hotel-Information) > > [Courtyard by Marriott Oxford City Centre](https://www.expedia.co.uk/Oxford-Hotels-Courtyard-By-Marriott-Oxford-City-Centre.h36762018.Hotel-Information) > > [Bluestone On George](https://www.expedia.co.uk/Dunedin-Hotels-Bluestone-On-George.h4244576.Hotel-Information) > > [Ty'n Rhyl Boutique Bed & Breakfast](https://www.expedia.co.uk/Rhyl-Hotels-Tyn-Rhyl-Boutique-Bed-Breakfast.h32655971.Hotel-Information) > > [Wynnstay Arms](https://www.expedia.co.uk/Wrexham-Hotels-Wynnstay-Arms.h23668090.Hotel-Information) > > [Hampton by Hilton York](https://www.expedia.co.uk/York-Hotels-Hampton-By-Hilton-York.h5388905.Hotel-Information) > > [Hotel Pagi](https://www.expedia.co.uk/Amsterdam-Hotels-Hotel-Pagi.h2599265.Hotel-Information) > > [Pet-Friendly Hotels in Ware](https://www.expedia.co.uk/Ware-Hotels-Pet-Friendly-Hotel.0-0-d5460-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotel La Palma Princess](https://www.expedia.co.uk/Fuencaliente-De-La-Palma-Hotels-La-Palma-Teneguia-Princess-Vital-Fitness.h4211867.Hotel-Information) > > [Four Seasons Hotel Milano](https://www.expedia.co.uk/Milan-Hotels-Four-Seasons-Hotel-Milano.h12681.Hotel-Information) > > [Caravan Parks Bath](https://www.expedia.co.uk/Bath-Caravan-Parks.d6084496-aaCaravanParks.Travel-Guide-Accommodation) > > [TravelodgeUK Hotels in Cheltenham](https://www.expedia.co.uk/Cheltenham-Hotels-Travelodge-UK.0-0-d4597--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [Hotels with Pool in Belfast](https://www.expedia.co.uk/Belfast-Hotels-Hotels-With-Pool.0-0-d6034919-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Whitby](https://www.expedia.co.uk/5Star-Whitby-Hotels.s50-0-d182692.Travel-Guide-Filter-Hotels) > > [Hotels near Newborough Beach](https://www.expedia.co.uk/Newborough-Beach-Hotels.0-l553248635977253807-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Singapore (SIN) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/sin/lhr/singapore-to-london) > > [Flights from Hounslow (LHR) to Jerez de la Frontera (XRY)](https://www.expedia.co.uk/lp/flights/lhr/xry/london-to-jerez-de-la-frontera) > > [Flights from nuremberg airport airport](https://www.expedia.co.uk/lp/airports/nue/flights-from-nuremberg-airport-airport) ### Cars > [Car hire in Louisville](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Louisville.d603002.Car-Hire-Guide) > > [Car hire in Montego Bay](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Montego-Bay.d180106.Car-Hire-Guide) ### Activities ### Packages > [Le Mont-Saint-Michel Holidays](https://www.expedia.co.uk/Le-Mont-Saint-Michel.d6034587.Holidays-City-Breaks) > > [Winnipeg Holidays](https://www.expedia.co.uk/Winnipeg.d6141041.Holidays-City-Breaks) ### General > [Visit Nisaki](https://www.expedia.co.uk/Nisaki.dx6051482) > > [Visit Newtownards](https://www.expedia.co.uk/Newtownards.dx182722) ---