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Expedia-verified reviews
Excellent!
4.4 of 5 guest rating
Room type Options Nightly price Book
Family Room
355 square feet
1 King Bed and 2 Single Beds 2 King Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Studio Suite, Lake View
474 square feet
1 King Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Suite, 2 Bedrooms, Lake View
947 square feet
2 King Beds and 1 Double Sofa Bed 4 Single Beds and 1 Double Sofa Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Studio Suite
474 square feet
1 King Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 3 children)
Select dates to see price
Deluxe Room
279 square feet
1 King Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite, 2 Bedrooms
947 square feet
2 King Beds and 1 Double Sofa Bed 4 Single Beds and 1 Double Sofa Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 4 children)
Select dates to see price
Executive Deluxe Room
431 square feet
1 King Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room, Lake View
279 square feet
1 King Bed 2 Single Beds
(Extra beds available: Crib)
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Family-friendly ski hotel with a restaurant

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business centre

Location

Located near the slopes, this Queenstown hotel is situated in the mountains, within 1 mile (2 km) of Steamer Wharf and Lake Wakatipu, and is convenient for winter sports, such as skiing lessons. Skyline Gondola and Queenstown Gardens are also within 2 miles (3 km).

Hotel features

After a day on the slopes, return to Heritage Queenstown to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an outdoor pool and a sauna.

Room amenities

All 175 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Fridges, minibars and free newspapers are among the other amenities available to guests.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant. A computer station is located on-site and wireless Internet access is complimentary. This luxury hotel also offers ski storage, a health club and a sauna. Complimentary self-parking is available on-site.

Heritage Queenstown has designated areas for smoking.

  • Express check-in
  • Barbecue grill(s)
  • Library
  • Bar/lounge
  • Lift
  • 24-hour front desk
  • Porter
  • Restaurant
  • Meeting rooms
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Health club
  • Outdoor pool
  • Computer station
  • Safe-deposit box at front desk
  • Conference space size (meters) - 286
  • Spa services on site
  • Ski storage
  • Terrace
  • Luggage storage
  • Breakfast available (surcharge)
  • 24-hour business centre
  • Concierge services
  • Conference space size (feet) - 3079
  • Gift shops or newsstand
  • Conference centre
  • Designated smoking areas
  • Ballroom
  • Pool umbrellas
  • Laundry facilities
  • Spa tub
  • Total number of rooms - 175
  • Television in common areas
  • Number of floors - 4
  • Number of buildings/towers - 4
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Fridge
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish

Parking

Free self parking

Room Amenities

Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Free newspaper
  • Premium TV channels
  • Air conditioning
  • Fridge
  • Minibar
  • Free WiFi
  • Daily housekeeping
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • In-room massage available
  • Iron/ironing board
  • In-room safe
  • Free cots/infant beds
  • Satellite TV service
  • Room service (24 hours)

Where to Eat

Buffet breakfasts are available for a surcharge between 6:00 AM and 11:00 AM on weekends.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Minimum check-in age is 18

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Debit cards

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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