Title: Eichardt's Private Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Eichardt's Private Hotel ![The Penthouse | Private spa tub](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/4730b0fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/a4a17196.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Serves lunch and dinner](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/60c362a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![The Penthouse | Lake view](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/7a297168.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake View Suite | Lake view](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/3009aa9c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Luxury 9.4 ### Exceptional ### Exquisite escape in Queenstown's heart Elegantly designed in the heart of Queenstown, this luxury lodge offers breathtaking views and proximity to Skyline Queenstown. Indulge in premium amenities like a spa, gym, and on-site dining at Eichardt's Bar, complemented by fireplaces and deep soaking tubs in every room. ## Popular amenities - Bar - Gym - Spa - Room service - Breakfast included - Parking included £719 includes taxes & fees 11 Nov - 12 Nov ## Room options ### Check availability for these dates Tonight [Nov 8 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=6457943&PinnedHotelID=6457943&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Heritage Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/9e123168.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Heritage Suite 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Fireplace Air conditioning Heating Club Lounge Free cots/infant beds Minibar (some free items) Flat-screen TV Balcony or patio Fireplace Air-conditioning Heating Free cots/infant beds Pillow menu - 747 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ![Lake View Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/dca1d099.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Lake View Suite ### Highlights Fireplace Air conditioning Heating Club Lounge Free cots/infant beds Minibar (some free items) Flat-screen TV Hypo-allergenic bedding Fireplace Air-conditioning Heating Free cots/infant beds Pillow menu Blackout drapes/curtains - 753 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 King Bed OR 2 Large Single Beds ![The Residence by Eichardt's | Mountain view](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/0e3be39a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Residence by Eichardt's ### Highlights Balcony or patio Separate dining area Fireplace Air conditioning Heating Club Lounge Free cots/infant beds Kitchen Balcony or patio Separate dining area Fireplace Air-conditioning Heating Free cots/infant beds - 1722 sq ft - 3 bedrooms - Lake view - Sleeps 6 - 3 King Beds ![The Penthouse | Terrace/patio](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/a155e86e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Penthouse ### Highlights Balcony or patio Fireplace Private outdoor hot tub Air conditioning Heating Club Lounge Free cots/infant beds Kitchen Balcony or patio Fireplace Private hot tub Air-conditioning Heating Free cots/infant beds - 2598 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 2 King Beds ![The Gold Vault Suite | 1 bedroom, premium bedding, pillow-top beds, free minibar items](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/763c939e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Gold Vault Suite ### Highlights Air conditioning Heating Club Lounge Free cots/infant beds Minibar (some free items) Flat-screen TV Hypo-allergenic bedding Pillow menu Air-conditioning Heating Free cots/infant beds Pillow menu Hypo-allergenic bedding available Pillowtop mattress - 645 sq ft - Sleeps 2 - 1 King Bed ![Earl St by Eichardt's | 1 bedroom, premium bedding, pillow-top beds, free minibar items](https://images.trvl-media.com/lodging/7000000/6460000/6458000/6457943/c046b420.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Earl St by Eichardt's ### Highlights Balcony Fireplace Air conditioning Heating Club Lounge Free cots/infant beds Kitchen Dishwasher Balcony Fireplace Air-conditioning Heating Free cots/infant beds Washing machine/dryer - 90 sq ft - 2 bedrooms - Lake view - Sleeps 4 - 2 King Beds ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/50000/48800/48773/0e09ced6_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Millennium Hotel Queenstown Queenstown City Centre - Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 1,002 reviews £142 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Queenstown-Hotels-Millennium-Hotel-Queenstown.h48773.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=180018&destination=Queenstown&destType=MARKET&latLong=-45.031799,168.659088&searchId=e2d37507-681e-4e5c-9bc3-321225b91c61&top_cur=GBP) Ad ![Outdoor spa tub](https://images.trvl-media.com/lodging/72000000/71540000/71533000/71532915/9a2b0854.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Carlin Boutique Hotel Queenstown City Centre - 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Kitchen - Pet-friendly - Parking included - Free WiFi £146 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Arthurs-Point-Hotels-Swiss-Belvillas-Coronet-Peak.h121400457.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=180018&destination=Queenstown&destType=MARKET&latLong=-45.031799,168.659088&searchId=e2d37507-681e-4e5c-9bc3-321225b91c61&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Eichardts-Private-Hotel.h6457943.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQueenstown-Hotels-Eichardts-Private-Hotel.h6457943.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-45.03292%2C168.66052&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QpW4ZKnIN6_iEAFQcJNiPfoyyx0=) 2 Marine Parade, Queenstown, 9348 #### What's nearby - Queenstown Mall - 2 min walk - 0.1 miles - Queenstown Gardens - 3 min walk - 0.2 miles - TSS Earnslaw Steamship - 3 min walk - 0.2 miles - Kiwi and Birdlife Park - 6 min walk - 0.4 miles - Skyline Queenstown - 8 min walk - 0.5 miles #### Getting around - Queenstown (ZQN-Queenstown Intl.) - 9 min drive #### Restaurants - ‪Patagonia Chocolates - ‬1 min walk - ‪Pog Mahones - ‬1 min walk - ‪Eichardt's Private Hotel - ‬1 min walk - ‪Botswana Butchery - ‬3 min walk - ‪Margo’s queenstown - ‬1 min walk ## About this property ### Eichardt's Private Hotel Luxury lodge located in Queenstown City Centre You can look forward to free full breakfast, dry cleaning/laundry services and a bar at Eichardt's Private Hotel. Skiers and snowboarders can spend time on the slopes at this lodge, which offers a ski shuttle and ski storage. Treat yourself to a sports massage or other spa services. The on-site local cuisine restaurant, Eichardts Bar, offers lunch and dinner. Enjoy the gym, as well as activities such as boat tours. In addition to a business centre, guests can connect to free in-room WiFi. You'll also find perks such as: - Free self-parking and valet parking - Limo/town car service, massage treatment rooms and outdoor furniture - Wedding services, a lift and multilingual staff Room features All guest rooms at Eichardt's Private Hotel include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and minibars (stocked with some free items). Other conveniences in all rooms include: - Childcare services and free infant beds - Hypo-allergenic bedding and pillowtop mattresses - Rainfall showers, designer toiletries and deep-soaking baths - 43-inch flat-screen TVs with cable channels and DVD players - Electric kettles, heating and daily housekeeping ### Awards and affiliations The property is a member of the Small Luxury Hotels of the World. ## Similar properties ![Building design](https://images.trvl-media.com/lodging/1000000/990000/983600/983589/7ba2222c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kamana Lakehouse Fernhill - Hot tub - Spa - Parking included - Free WiFi 9.4 Exceptional 508 reviews £195 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=983589&PinnedHotelID=983589&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves breakfast, lunch and dinner](https://images.trvl-media.com/lodging/1000000/120000/110500/110468/5595d987.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Rees Hotel and Luxury Apartments Queenstown - 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Ski shuttle (surcharge) - Limo/town car service - Free self parking on site - Free valet parking on site ### Food and drink - Free full breakfast available daily 7:30 AM to 11:00 AM - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Eichardts Bar - The Grille ### Things to do - Boat tours - Gym - Helicopter/aeroplane tours - Private wine tours - Ski storage ### Family friendly - DVD player - In-room babysitting - In-room cot - Laundry facilities - Living room ### Conveniences - 24-hour front desk - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - On a lake - Outdoor furniture ### Spa - Couples treatment rooms - Deep-tissue massages - In-room massages - Sports massages - Swedish massages - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Handrails in stairways (89 centimetre high) - Lift (91 centimetre wide door) - Magnifying mirror - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance ### More - 2 floors - 3 buildings - Banquet hall - Built in 1876 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Free cot - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Bathtub or shower - Deep soaking bathtub or rainfall showerhead - Designer toiletries - Dressing gowns - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 43-inch flat-screen TV with cable channels - DVD player - IPod dock ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Free minibar (limited items) - Limited room service - Restaurant dining guides ### More - Air conditioning - Desk - Electrical adapters - Free local calls - Heating - Iron/ironing board on request - Living room ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation The property charges 2.5 per cent for credit card payments Front desk staff will greet guests on arrival at the property At check-in, guests must provide a record of full COVID-19 vaccination ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for NZD 550.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: NZD 260 per room (one-way) - Rollaway bed fee: NZD 550.0 per day - Credit card charges are subject to a surcharge of 2.5 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Eichardt's Eichardt's Hotel Eichardt's Private Eichardt's Private Hotel Eichardt's Private Hotel Queenstown Eichardt's Private Queenstown Eichardts Private Queenstown Eichardt's Private Hotel Lodge Eichardt's Private Hotel Queenstown Eichardt's Private Hotel Lodge Queenstown ## Frequently asked questions ### Is Eichardt's Private Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Eichardt's Private Hotel? > As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Eichardt's Private Hotel on 11 Nov 2025 start from £719.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Queenstown-Hotels-Eichardts-Private-Hotel.h6457943.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Eichardt's Private Hotel? > Self-parking and valet parking are free at this property. ### What time is check-in at Eichardt's Private Hotel? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Eichardt's Private Hotel? > Checkout is at 11 AM. ### Does Eichardt's Private Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of NZD 260 per room applies. ### Where is Eichardt's Private Hotel located? > Located near the slopes, this Queenstown City Centre lodge is situated in the city centre, and is within a 5-minute walk of Queenstown Beach, Queenstown Mall and Creative Queenstown Arts & Crafts Market. TSS Earnslaw Steamship and Lake Wakatipu are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Eichardt's Private Hotel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 10 Location ### 9.2 Staff & service ### 9.2 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 58 8 - Good 9 6 - Okay 2 4 - Poor 2 2 - Terrible 1 ### 10/10 Excellent #### Rebecca 20 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful Accommodations! ##### Rebecca Stayed 1 night in Nov 2023 ### 10/10 Excellent #### weiping 10 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location! ##### weiping Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### YUIKA 17 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 市街地の中心部にあり、観光に非常に便利。目の前が湖で、景観も良い。スタッフは常に我々ゲストを気にかけてくれ、快適な滞在だった。 ##### YUIKA Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Sandra 21 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect - this is the place to stay! Wow, what a lovely hotel! The location couldn’t be beat - we walked everywhere with the gorgeous lake in front, the gardens to the left, surrounded by shops and restaurants. The free valet parking was easy to use, but we really didn’t need a car. The hotel itself is historic but comfortably luxurious with high ceilings and oozing character. We enjoyed the lovely parlor, which is a living room open to the small cadre of guests staying at any particular time. We met some other families during the evening drinks and canapés, which were Included in our stay, and I used the space for some work video conferences during the morning hours, when I did not want to disturb my family sleeping in our room. Overall, Eichardt’s was warm and comfortable. Service was outstanding and we didn’t want to leave. The main picture on the hotels.com Website shows a hot tub, which is belongs to the penthouse room and isn’t open to anyone else. A bit misleading since you don’t need your swimsuit, but everything else here was phenomenal. We will be back! ![Shared Parlor ](https://a.travel-assets.com/ugc/hotel-reviews/EFE073CDAC78840CC5F6F9E1CD4795199B780CFC1720661484921.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/8288CAFC0DEAEA0165ABC7AB10137D6037D4B4F11720661475507.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/84A676EC1D01E4475F3B72F1E36F7CCE8F2A83671720661478576.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room 2](https://a.travel-assets.com/ugc/hotel-reviews/B1817624A68BE2914CB07C99393AFCE9C9B4C4471720661480302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandra Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Sandra 11 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect - this is the place to stay! Wow, what a lovely hotel! The location couldn’t be beat - we walked everywhere with the gorgeous lake in front, the gardens to the left, surrounded by shops and restaurants. The free valet parking was easy to use, but we really didn’t need a car. The hotel itself is historic but comfortably luxurious with high ceilings and oozing character. We enjoyed the lovely parlor, which is a living room open to the small cadre of guests staying at any particular time (there are only 5 rooms in the main building). We met some other families during the evening drinks and canapés, which were Included in our stay, and I used the space for some work video conferences during the morning hours, when I did not want to disturb my family sleeping in our room. Overall, Eichardt’s was warm and comfortable. Service was outstanding and we didn’t want to leave. The main picture on the hotels.com Website shows a hot tub, which is belongs to the penthouse room and isn’t open to anyone else. A bit misleading since you don’t need your swimsuit, but everything else here was phenomenal. We will be back! ![Shared Parlor ](https://a.travel-assets.com/ugc/hotel-reviews/EFE073CDAC78840CC5F6F9E1CD4795199B780CFC1720661484921.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/8288CAFC0DEAEA0165ABC7AB10137D6037D4B4F11720661475507.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the restaurant ](https://a.travel-assets.com/ugc/hotel-reviews/84A676EC1D01E4475F3B72F1E36F7CCE8F2A83671720661478576.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room 2](https://a.travel-assets.com/ugc/hotel-reviews/B1817624A68BE2914CB07C99393AFCE9C9B4C4471720661480302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sandra Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Liv J 14 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like tgat it was a small but still luxiourious. Very frindly staff that made you feel welcome the moment you set foot onside inside the front door. ##### Liv J Stayed 2 nights in Mar 2022 ### 4/10 Poor #### Pei-Yi 11 Sept 2020 Liked: Cleanliness, room comfort #### Location is good but facilities need to be upgarde I was staying for 2 nights , the secobd night , There were some problems. 1:The light bulbs were flickering randomly in the living room, need to turn off and on for few times. 2 : I wanted to take a bath, but I wasn't sure if the blue bottle is for the bath. The receptionist came to see it, but he was not very sure as well and told me better not to use it, so i couldn't take a bath , and the next day , when I checked out , they told me oh yes it's for bath :( Feel very disappointed about that, their stuff need to be trained properly. 3: when I was in a shower , the water wasn't hot , it was warm and getting colder and colder , I could only finished the shower quickly, basically I finished my shower in cold-warm water. It was a cold night. And when we called the receptionist ,he apologized for that and couldn't do anything for us ,only can respond to the maintenance team on the next day. It was a very bad experience for the last night , especially for this high-grade hotel , NZD$920 for a night , I think it didn't worth it ,facilitates need to be upgarde ![The stuff wasn't sure about if this is for bath ](https://a.travel-assets.com/ugc/hotel-reviews/6E961B02E93315F006DCA8A28E8770D5BA38B72B1599815036275.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Pei-Yi Stayed 2 nights in Sep 2020 ### 10/10 Excellent #### Geraldine, Bay of Plenty 21 Jun 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic location and overall beautiful property. ##### Geraldine Stayed 3 nights in Jun 2020 ### 10/10 Excellent #### Tim, New York, NY 26 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning view, well appointed rooms, friendly and accommodating staff ##### Tim Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 26 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So good, we booked another night! We stayed the night here to break up our camper van experience around the South Island. It was such a fantastic night stay, we booked another night! Beautiful hotel, excellent friendly service. Wonderful views! Would seek this hotel out again without a doubt. ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Neil, Sydney 23 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, in superb central Queenstown location. Hotel facilities were superb and the staff we all delightful. ##### Neil Stayed 2 nights in Sep 2019 ### 8/10 Good #### Verified traveller 12 Sept 2019 Liked: Cleanliness, staff & service, amenities Liked the room decor and location. Didn't like the oonst, oonst bass beat of the nightclub directly outside the bedroom window. ##### Verified traveller Stayed 3 nights in Sep 2019 ### 10/10 Excellent #### Annie, Brisbane 20 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Eichardt's was delightful. The team were fabulous; they were welcoming and easy to deal with. It could only have been better if they managed to work out how to make it snow on request!! We look forward to visiting again soon. ##### Annie Stayed 4 nights in Aug 2019 ### 10/10 Excellent #### Emily 10 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Elegance! This hotel was amazing: the decor, amenities, location, staff, and added benefits made our stay in Queenstown! ##### Emily Stayed 4 nights in Jul 2019 ### 8/10 Good #### Michael 28 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice location and generally well appointed room . Unfortunately there was a strange plumbing odor which detracted . Also breakfast wait service was disengaged ##### Michael Stayed 1 night in Feb 2019 ### 6/10 Okay #### Lori 22 Feb 2019 Liked: Cleanliness, room comfort Upon arrival at Eichardt's Private Hotel (the entrance and lobby were very hard to find!), we were greeted by a nice man we weren't sure was the concierge, guest manager, or bellman. After informing us that our car was parked in the wrong location, he grabbed a luggage cart and came out to unload our luggage which he proceeded to wheel down the street to our lakefront apartment. In hindsight, he may have suggested that we walk down together to view the room and that he would deliver the luggage later. He gave a thorough review of the room amenities but explained nothing about the property itself, restaurant hours, fitness options, etc. At one point during our stay the wrong car was brought to us when we requested ours. Overall, the staff seemed to not be coordinated and no one seemed in charge nor committed to excellent service befitting a property commanding that price. Also, our room was 'tired'. The grout in the bathroom was dirty (a good bleaching would help!), the rug in the living room was frayed, and the upholstery was worn. We also noticed a large boat at the dock with the hotel name on it. Was that a service or tour option we could have taken advantage of? ##### Lori Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 10 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great staff, excellent location. Had a few difficulties with room which were resolved by the attentive staff. Only negative was the limited breakfast menu which had very few of the standard breakfast items (cereals, eggs, bacon, sausages). ##### Verified traveller Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### damien, Melbourne 28 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Excellent hotel with great service and food. Rooms were clean and very spacious with balcony and excellent breakfast and service ##### damien Stayed 1 night in Dec 2018 ### 4/10 Poor #### Verified traveller 15 Dec 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Disappointing: Room without any windows! Disappointing to be given a room that did not have any windows! A bit cheeky for a so-called 5 star hotel, as it felt quite claustrophobic. A mention of this at booking would have been appreciated. In addition, soundproofing was terrible - our room was next to a kitchen, and all sounds were clearly audible, from conversations, to the radio, pots and pans and more. We left feedback in the room on the hotel's feedback form as we were checking out very early and couldn't address it in person. No one has been in touch since. Shame to be let down by what should not have been offered as a room without warning. In contrast, staff and service are really great, and location is unrivalled. Overall, the feeling of the place is a bit like a B&B, rather than a hotel, it's main income source looks like the bar and restaurant. ##### Verified traveller Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Sue 27 Nov 2018 the hotel stay was superb. Luxurious suite of rooms, excellent food and great staff. ##### Sue Stayed 2 nights in Nov 2018 ### 10/10 Excellent #### Maealiuaki 23 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantabulous The most amazing experience ever. Service was phenomenal, food was awesome. ##### Maealiuaki Stayed 5 nights in Sep 2018 ### 10/10 Excellent #### john 29 Aug 2018 #### Queenstown Stay Nice location. Great staff. We were booked for 3 days but liked it so much that we ended up staying for 6. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1324-pa5d02690-ab9c-11e8-b409-0242ac110007-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s373-pb5bb29b0-ab9c-11e8-b409-0242ac110007-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s976-pa5e5d170-ab9c-11e8-b409-0242ac110007-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### john Stayed 3 nights in Jun 2018 ### 8/10 Good #### Verified traveller 29 Aug 2018 Really beautiful place in the best location in Queenstown. ##### Verified traveller Stayed 6 nights in Aug 2018 ### 10/10 Excellent #### キウィー, 東京 28 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ワカティブ湖畔の素晴らしいホテル。 ２泊３日滞在したが、日程に余裕があれば、もう少し滞在したい程素晴らしホテル。 従業員の態度・サービスは、良好であり、機会があれば再度宿泊したいホテルである。 ##### キウィー Stayed 2 nights in Apr 2018 ### 10/10 Excellent #### Linda, Chelsea Michigan 2 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### super location This was a lovely spot. Wonderful ambiance, great character, with much history to offer. Loved being on the water, the restaurants were great, I would highly recommend this elegant hotel.. ##### Linda Stayed 2 nights in May 2016 ## Expedia's Latest Trends ### Hotels > [Hotels in Saint-Denis](https://www.expedia.co.uk/Saint-Denis-Hotels.d5532.Travel-Guide-Hotels) > > [Hotels in Oslo](https://www.expedia.co.uk/Oslo-Hotels.d178295.Travel-Guide-Hotels) > > [Best Western Frodsham Forest Hills Hotel](https://www.expedia.co.uk/Frodsham-Hotels-Best-Western-Frodsham-Forest-Hills-Hotel.h3001891.Hotel-Information) > > [Hotels near Devil's Bridge Falls](https://www.expedia.co.uk/Devils-Bridge-Falls-Hotels.0-l6086473-0.Travel-Guide-Filter-Hotels) > > [The Roseate New Delhi](https://www.expedia.co.uk/Delhi-Hotels-The-Roseate-New-Delhi.h6441374.Hotel-Information) > > [Stunning Vilamoura Villa with Heated Pool in Extensive mature gardens](https://www.expedia.co.uk/Vilamoura-Hotels-Stunning-Vilamoura-Villa-With-Heated-Pool-In-Extensive-Mature-Gardens.h27442289.Hotel-Information) > > [Iberostar Waves Paraíso Beach - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Paraiso-Beach-All-Inclusive.h889872.Hotel-Information) > > [5 Star Hotels in Bordeaux](https://www.expedia.co.uk/5Star-Bordeaux-Hotels.s50-0-d6023322.Travel-Guide-Filter-Hotels) > > [Superlative 4 Bedroom Villa With Private Pool](https://www.expedia.co.uk/Swieqi-Hotels-Superlative-4-Bedroom-Villa-With-Private-Pool.h35625117.Hotel-Information) > > [Hotels near Kingston Park Stadium](https://www.expedia.co.uk/Kingston-Park-Stadium-Hotels.0-l6079467-0.Travel-Guide-Filter-Hotels) > > [Kimpton Charlotte Square by IHG](https://www.expedia.co.uk/Edinburgh-Hotels-Kimpton-Charlotte-Square-Hotel.h571654.Hotel-Information) > > [Hotels in Bushey](https://www.expedia.co.uk/Bushey-Hotels.d4590.Travel-Guide-Hotels) > > [Hotels in Dublin](https://www.expedia.co.uk/Dublin-Hotels.d178256.Travel-Guide-Hotels) > > [The Wayfarer San Diego](https://www.expedia.co.uk/San-Diego-Hotels-The-Wayfarer-San-Diego.h15555.Hotel-Information) > > [Front sea view apartment on Marbella's beach promenade](https://www.expedia.co.uk/Marbella-Hotels-Front-Sea-View-Apartment-On-Marbellas-Beach-Promenade.h21688745.Hotel-Information) > > [Bluestone On George](https://www.expedia.co.uk/Dunedin-Hotels-Bluestone-On-George.h4244576.Hotel-Information) > > [Caramel, A Grecotel Resort to Live](https://www.expedia.co.uk/Rethymno-Hotels-CARAMEL-Grecotel-Boutique-Resort.h8421076.Hotel-Information) ### Flights > [Flights from Manchester (MAN) to Khartoum (KRT)](https://www.expedia.co.uk/lp/flights/man/krt/manchester-to-khartoum) > > [Flights from Cardiff (CWL) to Shannon (SNN)](https://www.expedia.co.uk/lp/flights/cwl/snn/cardiff-to-shannon) > > [Flights from Gatwick (LGW) to Piarco (POS)](https://www.expedia.co.uk/lp/flights/lgw/pos/london-to-port-of-spain) > > [Emirates London (LHR) to Delhi (DEL) flights](https://www.expedia.co.uk/lp/flight-routes/emirates-from-heathrow-to-indira-gandhi-intl/ek/lhr/del) ### Cars > [Convertible Car Hire in Rome](https://www.expedia.co.uk/Convertible-Car-Rentals-In-Rome.d179899-tConvertible.Car-Rental-Guide-Class) ### Activities > [Things to do in Bursa](https://www.expedia.co.uk/Things-To-Do-In-Bursa.d6134123.Travel-Guide-Activities) > > [Things to do in Salò](https://www.expedia.co.uk/Things-To-Do-In-Salo.d6025624.Travel-Guide-Activities) > > [Things to do in Phu My](https://www.expedia.co.uk/Things-To-Do-In-Phu-My.d6358156.Travel-Guide-Activities) ### Packages > [Monumento a los Castellers](https://www.expedia.co.uk/Monumento-A-Los-Castellers-Tarragona.d553248621562488866.Attraction) > > [Paphos Holidays](https://www.expedia.co.uk/Paphos.d6051505.Holidays-City-Breaks) > > [HMS Victory](https://www.expedia.co.uk/HMS-Victory-Portsmouth.d6092027.Attraction)