Ratings based on 975 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from NJ

Beautiful resort

Posted 10-May-2016
Pros: I loved that this place only had 174 suites, it was quiet, and there was always somewhere to spend alone time with my boyfriend.
Cons: The room smelled very musty, and I wish the beach was larger. It wasn't as clear as I'd hoped, but on the other side of the villas, it looked nicer.
Location: We didn't venture out of the resort at all.
I was on a long overdue vacation with my boyfriend and we had an incredible time. The incense burning in the lobby and every restroom smelled so relaxing. The staff was amazing and we totally enjoyed the nightly entertainment. There were no waits in the restaurants and every seat had a great view. The food was delicious, the rooms were beautifully decorated with the tile all over. Housekeeping always left a surprise each night, when turning down the bed....from decorating the bed with flower petals, to leaving chocolates, to making animals out of the towels. Nice touch..The pools were beautiful and the waitresses were always accessible. Loved, loved, loved my trip.
Comment from Hotel Management
11-May-2016 by Management, Hotel Management
Thank you for your publication. We feel very proud of our team that through their hard work to make you feel relaxed and at home made your holidays memorable. They will feel motivated with your publication. We will be honored to welcome you back. With regards,
5out of 5
by A verified traveller

Posted 01-May-2016
Pros: Service, food, amenities
Great service, great amenities, a five star visit.
Comment from Hotel Management
02-May-2016 by Management, Hotel Management
Thank you for your review, we are happy to know that you stay was wonderful, we are looking forward to welcome you back! regards,
5out of 5
by A verified traveller from Plainfield, WI

Better the Second Time Around!

Posted 29-Apr-2016
Pros: Staff, all inclusiveness, adults only, safe, clean, beautiful, private, not a high rise, variety of food, nice beaches.
Cons: Bathrooms closer to pool, Smoking on beach, do not overbook hotel, move reef work to further down the beach, provide casual dinner dining option.
Location: The location is amazing. Gated end of the island, beautiful beaches, and plenty of amenities for the adventurous.
Where do I start. You arrive in paradise, 82-87 F, almost always sunny, elegant grounds, amazing staff, free flowing drinks, tremendous food spreads, almost white sand beaches, clean and tasteful lodging. This hotel is wonderful for couples. There are the typical races to get your towel on the beach chair of your choice, pool bar drinkers never leaving the pool, smoking on the beach, and a few other guest annoyances, but since this went adults only, it has really improved. We loved our Villa beach front so much, but hated to see the hotel not being as considerate around the guests in those suites while working to build artificial reefs. Got awakened by a front end loader nearly daily, but did still love my stay, the view, and even the more private beach. Our Butler William made our stay so special! We were there a week, pretty much laid around on the beach and in the pools all week and never missed home. We loved the staff first and foremost. William the Butler was amazing. Jay-Z, Santo the Waiter, Hostesses, Bernardo the bar tender...all great
Comment from Hotel Management
10-May-2016 by Management, Hotel Management
Thank you for your review, we are very glad to know your motivating lines about our grounds, services and gastronomy, and we will congratulate the staff members mentioned in the review for being part of your happiness. We are looking forward to welcome you back.
4out of 5
by A verified traveller from Long Island, NY

perfect getaway

Posted 28-Apr-2016
Pros: everything from the minute we arrived to the very last minute we left everyone made us feel welcomed and appreciated
Cons: wish the water was a little clearer but thats not the hotels fault
Location: location is in a secure and guarded property only there 3 days and were away from the kids so just wanted to relax no interest in excursions
beautiful hotel great staff delicious food. hotel is clean and well maintained, staff is attentive and on point, food is as good as it gets and the spa facilities were awesome.
Comment from Hotel Management
10-May-2016 by Management, Hotel Management
Thank you for your publication. We feel very glad to read your positive lines referring our beautiful grounds, varied gastronomy and excellent service. We will be waiting for your return! regards,
5out of 5
by A verified traveller from New Jersey

Sad to be home

Posted 25-Apr-2016
Pros: The staff the staff the staff. The gorgeous views from every direction. The food was on point. I loved staying here and i'll be back for sure!
Cons: The spa pricing. i've been to other resorts and no one charges that much for a massage. they should at least offer package deals.
Location: location is perfect! only 10-15 mins from the airport. i didn't do any excursions - but juanillo beach is to die for!
I read all the reviews of this place, and all the positive reviews fully lived up to the hype. Everything was amazing! We had a Castle room with the swim out pool (HIGHLY recommended because the pools close at 7pm, so this was needed for night swimming). We had room 1045 and my in-laws had room 1043 (which was the best because it was at the end) We ate at every spot - and loved ALL the food. My crazy husband ordered a filet almost every night from room service - and he said it was one of the best steaks he ever ate (he's very particular). We've stayed in PC before and the Sanctuary's food was WAY better. We most loved the staff. I know people rave about them on this site - but there definitely is a reason for it. They are so friendly and cool to hang out with during your stay. Some of our favorites include: Carlos from the Ocean Bar, Juan and Julia from the Love bar, Jose in concierges (he wasn't even our butler but he ALWAYS was there to help us out), Gil in the Ocean bar and Caesar from the Front Concierges. You must see the Cirque du soleil show - it was AMAZING. The Brazil show was ok. We didn't watch any other shows because we had our own pool and we stayed there a lot. Juanillo Beach is beautiful. Definitely check it out. I agree that their man made beach is so-so, but I am not complaining about it. I'm so sad to be home and writing this review because I wish I was back at this amazing resort. We had a fabulous time – The Tocco's miss you all! We will be back
Comment from Hotel Management
10-May-2016 by Management, Hotel Management
Thank you for your motivating review. Your nice words about our grounds, gastronomy and services show us that you enjoyed your stay as it is our goal, and we will congratulate the staff that made it possible. We will be waiting for your return, Regards,
5out of 5
by A verified traveller from West Virginia, USA

Best vacation ever!

Posted 24-Apr-2016
All of the staff here were extremely friendly and accommodating. They went above and beyond to make our stay enjoyable. The resort was the perfect size - everything we needed was just a short walk away. The food at the steak house was phenomenal, and the drinks at the pool bar were delicious! The beach area at the resort was fairly small, but there is a stunningly beautiful public beach within walking distance. We had a great vacation and would love to come back sometime!
Comment from Hotel Management
10-May-2016 by Management, Hotel Management
Thank you for your review. We are very happy to read that our beautiful grounds, exquisite gastronomy and friendly staff made your stay the best ever! as you wrote in the title of the review. We will be glad to welcome you back. Regards.
5out of 5
by A verified traveller from Chicago, IL

Gorgeous resort!

Posted 21-Apr-2016
Pros: We loved the staff and the resort grounds. Everything was really well kept.
Cons: The food at the buffet. Maybe change it up every couple of days so it's not the same thing.
Location: The location was great! Close to the airport and easy enough to get to any activities around the area.
My husband and I booked the honeymoon suite with the private pool. We loved the look of the resort and couldn't have been happier with our choice. The only things we were bummed about is that we were put in the wrong room for the first night and we weren't welcomed with drinks when we arrived. We also saw other rooms with banners on the doors that said "Happy Honeymoon" and "Happy Anniversary" yet we didn't receive anything like that. They also post in the daily newsletter the list of couples who are enjoying their honeymoon or anniversary and we were never mentioned there either. I think it's those little touches that mean a lot and it was disappointing to not receive them...especially when we booked the honeymoon suite. The food was good, not great. The staff was amazing. Overall we had a great time and would go back - we just wished our stay had felt a little more special.
Comment from Hotel Management
02-May-2016 by Management, Hotel Management
Thank you for your review and for choosing our hotel for such as especial occasion. We extend our apologies for the inconveniences related to the check in process, if your travel agency and yourself do not let us know that you are honeymooners, we cannot prepare rooms for the occasion. We appreciate your comprehension in this matter. We are glad to know that you enjoyed despite this issue. Best regards,
5out of 5
by A verified traveller from Edmond, OK

Gorgeous resort, great staff, beautiful rooms

Posted 18-Apr-2016
Pros: EVERYTHING!
Cons: Nothing!
Location: The Cap Cana area is secluded and more private that other beach areas of Punta Cana, but still close enough to the airport too.
I cannot say enough great things about Sanctuary Cap Cana! This adults only resort was quiet, peaceful and not too big you needed to walk forever! We stayed in the Monarch beachfront villa and we literally were right on a secluded beach! The room was spacious and immaculately kept and Jorge was a fabulous butler, as the villas have butler service! The restaurants were all wonderful, with good portion sizes and tasteful food. The all inclusive part of this resort didn't upset...all the food and drinks you need! All restaurants, minus the Hibachi grill, did not require reservations, which made it so easy to get dinner without the worry of a wait! The pool was the place to be! The staff there was energetic and fun, getting the guests involved in pool front games! Mr. Blue, Martin, Butterfly, Margarita, Emilio, and the staff at the beachfront grill were friendly and made sure you felt pampered! We will definitely be returning to this resort!
Comment from Hotel Management
20-Apr-2016 by Management, Hotel Management
Thank you for your feedback. We are glad to know that your stay was memorable and will congratulate those staff members who were part of your happy stay! we will be waiting for your return,
5out of 5
by A verified traveller

Everything great

Posted 10-Apr-2016
Everything great except the beach, very rocky and lots of seaweed
Comment from Hotel Management
14-Apr-2016 by Management, Hotel Management
Thank you for your feedback. We are glad to know that your stay was wonderful despite the beach and will be glad to welcome you back. Regards,
Comment from Hotel Management
14-Apr-2016 by Management, Hotel Management
Thank you for your feedback. We are glad to know that your stay was wonderful despite the beach and will be glad to welcome you back. Regards,
5out of 5
by A verified traveller

Posted 09-Apr-2016
This place is much better than the pictures. Absolutely amazing place
Comment from Hotel Management
14-Apr-2016 by Management, Hotel Management
Thank you for your review. We are happy to know that our hotel exceeded your expectations and made your stay memorable. We will be glad to welcome you back. Regards,