Ratings based on 986 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from ca

Nice property great pools

Posted 26-Jul-2016
Nice property but no beach toys available the pools are very nice but the beach has very shallow water. Food was good with four resturants. Too far from town for me.
Comment from Hotel Management
27-Jul-2016 by Management, Hotel Management
Thank you for your feedback, it shows that you enjoyed your stay, we are looking forward to welcome you back, Regards,
4out of 5
by A verified traveller from pittsburgh

Beautiful setting, great staff

Posted 22-Jul-2016
Had a great week here. Beautiful adult only resort; pools, grounds, rooms extremely clean. Staff is wonderful - helpful and friendly. Views are amazing. Food was above average, nice selection of different restaurants. Downsides - no 24 hour "snack" area ( room service is available 24/7 - did not try it); entertainment was weak. Pool side bar closes at 7, leaving little to do from dinner through evening.
Comment from Hotel Management
23-Jul-2016 by Management, Hotel Management
Thank you for your feedback. We are glad to know that you enjoyed your stay! our entertainment aims to balance relaxation - calm (Sanctuary is our name after all) and some activities for our adults only guests (mostly couples). We will be glad to welcome you back.
5out of 5
by A verified traveller

amazing holiday and perfect service

Posted 19-Jul-2016
Pros: the staff were amazing and the resort a very laidback feel whilst delivering exceptional service.
Location: location is great as it is only 20 mins from the airport and secluded enough so that you do not feel like you are part of big complex of resorts.
we stayed in the resort for 5 nights and had the best holiday ever. It is easy to make friends or just mooch by yourself in the idyllic surroundings. we both cam away feeling completely relaxed and would go back in a heartbeat
Comment from Hotel Management
19-Jul-2016 by Management, Hotel Management
Thank you for sharing this motivating publication on Expedia. We feel much proud of my team when I read that our friendly staff made your holidays experience unforgettable. That is our goal here at the hotel. We look forward to welcome you. With regards,
5out of 5
by A verified traveller

Great getaway. Beautiful location.

Posted 19-Jul-2016
Pros: Beautiful grounds.
Location: Away from congestion.
Staff very attentive to your needs. Excellent varieties of great food. Very relaxing.
Comment from Hotel Management
19-Jul-2016 by Management, Hotel Management
Thank you for your publication, it shows us that you enjoyed our gastronomy and services! we hope to welcome you back in the future again, best regards,
5out of 5
by A verified traveller from Florida

Sanctuary cap cana beautiful hotel by the beach

Posted 17-Jul-2016
Expectacular service, beautiful beaches, awesome rooms, incredible food and the friendliest people.
Comment from Hotel Management
19-Jul-2016 by Management, Hotel Management
Thank you for your positive valuation of our grounds, gastronomy and services. We are looking forward to welcome you back! Best regards,
3out of 5
by A verified traveller from S

Expectations were higher

Posted 15-Jul-2016
Pros: beautiful exterior, choice of restaurants/food, safe environment, guards always on duty, beautiful scenery/grounds, drinks were good, secluded beach with extremely soft sand. Cons: musty smell in room, ocean view suite had a building obstructing your view of ocean, restroom smelled like sewer, shower door a problem, cost of things like sunblock in their shops were outrageous, be prepared to tip for everything but if you give cash write it on the tip line or it looks like you aren't tipping which gets you different treatment, beach is small and has a seaweed problem, nobody asked what we were celebrating.
Comment from Hotel Management
19-Jul-2016 by Management, Hotel Management
We regret that your experience among us was not entirely positive as it is our goal. Your feedback has been evaluated by our entire Management team to check our performance and deliver the level of service expected by our guests as you! we hope you give us the change to make it right in the future. Best regards,
5out of 5
by A verified traveller from charlotte, nc

Awesome resort!

Posted 25-Jun-2016
The sanctuary was an awesome resort to stay for our honeymoon! The staff was excellent and so friendly! They went above and beyond to provide great service. We plan on going again and again!
Comment from Hotel Management
05-Jul-2016 by Management, Hotel Management
Thank you for sharing your experience with the travelers on Expedia. We are very happy to acknowledge that your honeymoon was unforgettable as we aim at our hotel. We will be glad to celebrate your first anniversary next year, best regards,
5out of 5
by A verified traveller

Swim out rooms at castle

Posted 10-Jun-2016
If u stay here u must stay at the swim out rooms at the castle. These rooms are no ordinary swim out. There is 10 rooms that have availability to this very large pool and has private decks as well. If privacy and relaxation is what u seek then these are the rooms u want. For the entire time we were here we hardly even saw our neighbors in the pool it was like we had everything to ourselves. Can not even compare another swim out to this.. Just awesome!!!
Comment from Hotel Management
17-Jun-2016 by Management, Hotel Management
We are thrilled to read your exciting valuation about our swim out rooms that were part of your relaxing and happy stay. We hope to welcome you back very soon. Regards,
5out of 5
by A verified traveller from g

Excellent stay at the sanctuary Cap Cana

Posted 07-Jun-2016
When we got to the hotel check in was fast and easy we got there early so the room wasn't ready yet so we went downstairs and got something to eat the food was excellent in every restaurant. We got to our room the room was very nice but I was just a little disappointed with the placement of the room we reserved an Oceanview we were on the first floor so to view was not that great. I went to speak to the manager about maybe getting a different room and by the next day we were moved to a room with a Great view. Everyone in the hotel was friendly and they went out of their way to please you.
Comment from Hotel Management
17-Jun-2016 by Management, Hotel Management
We are glad to know your positive words about our staff that made their best to make you happy. We will be happy to welcome you back, regards,
5out of 5
by A verified traveller from NJ

Beautiful resort

Posted 10-May-2016
Pros: I loved that this place only had 174 suites, it was quiet, and there was always somewhere to spend alone time with my boyfriend.
Cons: The room smelled very musty, and I wish the beach was larger. It wasn't as clear as I'd hoped, but on the other side of the villas, it looked nicer.
Location: We didn't venture out of the resort at all.
I was on a long overdue vacation with my boyfriend and we had an incredible time. The incense burning in the lobby and every restroom smelled so relaxing. The staff was amazing and we totally enjoyed the nightly entertainment. There were no waits in the restaurants and every seat had a great view. The food was delicious, the rooms were beautifully decorated with the tile all over. Housekeeping always left a surprise each night, when turning down the bed....from decorating the bed with flower petals, to leaving chocolates, to making animals out of the towels. Nice touch..The pools were beautiful and the waitresses were always accessible. Loved, loved, loved my trip.
Comment from Hotel Management
21-Jun-2016 by Management, Hotel Management
Thank you for your publication. We feel very proud of our team that through their hard work to make you feel relaxed and at home made your holidays memorable. They will feel motivated with your publication. We will be honored to welcome you back. With regards,