Expectations were higher
Pros: beautiful exterior, choice of restaurants/food, safe environment, guards always on duty, beautiful scenery/grounds, drinks were good, secluded beach with extremely soft sand.
Cons: musty smell in room, ocean view suite had a building obstructing your view of ocean, restroom smelled like sewer, shower door a problem, cost of things like sunblock in their shops were outrageous, be prepared to tip for everything but if you give cash write it on the tip line or it looks like you aren't tipping which gets you different treatment, beach is small and has a seaweed problem, nobody asked what we were celebrating.
Comment from Hotel Management
19-Jul-2016 by Management, Hotel Management
We regret that your experience among us was not entirely positive as it is our goal. Your feedback has been evaluated by our entire Management team to check our performance and deliver the level of service expected by our guests as you! we hope you give us the change to make it right in the future. Best regards,