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Reviews of Villa Lala Boutique Hotel Adults Only

4 out of 5
Villa Lala Boutique Hotel Adults Only
Carretera Barra de Navidad Km. 16.8, Puerto Vallarta, JAL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 162 out of 183 reviews" "
Rating 8 - Good. 11 out of 183 reviews" "
Rating 6 - Okay. 7 out of 183 reviews" "
Rating 4 - Poor. 1 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service, if you are in the junior suite bring ear plugs because it’s a bit loud in the morning (6:30 am)
Stayed 3 nights in Apr 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful spot South of PV. It was a 50 min drive away from the airport but the views this place has is incredible. Service is great, quiet and lots of options to pick from when it came to tables with a view. Intimate and quiet great for a little getaway.
Stayed 2 nights in Apr 2024
Response from Villa Lala Team on 2 May 2024
Thanks for your great comments Veronica, we hope to have you soon back at Villa Lala.

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful.
Stayed 2 nights in Apr 2024
Response from Villa Lala Team on 1 May 2024
Thanks for choosing Villa Lala, we hope too see you back really soon.

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing, safe, clean, best views from any angle, friendly and very helpful staff. We got picked up by a water taxi in front of property. We will definitely book here again.
Stayed 3 nights in Mar 2024
Response from Villa Lala Team on 1 May 2024
Thanks for your good comments Celia, we are really happy to know that your stay was absolutly great, We hope we see you back soon

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty amazing the attention to detail taken at this resort. Real Swiss Family Robinson property meets five stars resort!
Stayed 3 nights in Apr 2024
Response from Villa Lala Team on 11 Apr 2024
Thanks for your visit to Villa Lala, we are really happy to read such wonderful coments. We hope to have you back soon.

10/10 Excellent

frania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beautiful place, Im definitely returning again
Stayed 2 nights in Apr 2024
Response from Villa Lala Team on 11 Apr 2024
We hope to see you back soon. Thanks for your visit to Villa Lala.

8/10 Good

Shanni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fresh food wish there were different options daily. Location about a 45 min ride from PV. Otherwise great tranquil stay.
Stayed 5 nights in Mar 2024
Response from Villa Lala Team on 6 Apr 2024
Thanks for choosing Villa Lala and thanks for your comments, we are always open to comments to make us improve our service. we hope to have you back

10/10 Excellent

Jerry, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Great food. Great amenities. Spectacular view. The room was above our expectations. The grounds walkable, serene, quiet, very enjoyable. Great experience.
Stayed 2 nights in Mar 2024
Response from Villa Lala Team on 2 Apr 2024
Thank you mr Jerry for sharing your experience, we look forward to see you again!

10/10 Excellent

Uzoamaka L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my BDay i went to Villa Lala. This is one of the most unique hotels in the PV area. It's a a beautiful space entrenched in the mountain and it overlooks the entrie cove. The biew is surreal, magical, and breathtaking. An infinity pool with a swing, how do you not love this?! Alba and her staff were amazing and kind. Great trip for 2-3 days max. Loved it!!
Stayed 2 nights in Mar 2024
Response from Alba G on 2 Apr 2024
Thank you so much for taking the time to share your experience! warm regards from the team!

10/10 Excellent

Sara J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Villa Lala Team on 6 Apr 2024
thanks for choosing Villa Lala

10/10 Excellent

Anise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great service I will definitely visit again!
Stayed 2 nights in Mar 2024
Response from Villa Lala Team on 20 Mar 2024
Thanks for your visit to Villa Lala, we hope to have you soon here.

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is AMAZING!
Stayed 4 nights in Feb 2024
Response from Villa Lala Team on 20 Mar 2024
Thanks for your visit to Villa Lala, we hope to have you soon back.

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous property with the most hospitable staff. I highly recommend to anyone looking for a romantic get away.
Stayed 3 nights in Feb 2024
Response from Villa Lala Team on 28 Feb 2024
Thanks for your visit to Villa Lala, it was a pleasure to have you here, we hope to have you back really soon.

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing
Stayed 2 nights in Feb 2024
Response from Villa Lala Team on 28 Feb 2024
Thanks for your visist to Villa Lala, hope to have you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Villa Lala Team on 28 Feb 2024
Thanks for choosing Villa Lala, it was a pleasure having you here.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Villa Lala Team on 23 Mar 2024
Thanks for choosing Villa Lala.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great view and atmosphere
Stayed 3 nights in Jan 2024
Response from Villa Lala Team on 28 Feb 2024
Thanks for visiting Villa Lala. We hope to have you back really soon.

10/10 Excellent

Crystal Arlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! The best room we have ever stayed in. The property is private and romantic.
Stayed 3 nights in Jan 2024
Response from Villa Lala Team on 28 Feb 2024
We are so glad you loved your suite, we will be so lucky to have you back.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12/10
I could not have been happier with our stay at Villa Lala. It exceeded my expectations in every possible way! The rooms were incredibly clean and beautiful, the customer service was excellent, the property was incredible (especially at night), and the location is great too. They even held our bags for us while we went hiking after we checked out! I wish our stay could have been longer. I will certainly be back!
Stayed 2 nights in Dec 2023
Response from Villa Lala Team on 10 Dec 2023
Hi Emily;Thank you very much for your words, we are glad that you enjoyed your stay very much in Villa Lala.Come back soon!!

10/10 Excellent

Emy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Villa Lala Team on 10 Dec 2023
Thank you for rating us Emy!

2/10 Terrible

Berthalina

Stayed 1 night in Oct 2023
Response from Villa Lala Team on 10 Dec 2023
Thank you very much, we hope you enjoyed your stay!

10/10 Excellent

Ivan, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful place
Stayed 2 nights in Oct 2023
Response from Villa Lala Team on 10 Dec 2023
Thank you Ivan,We hope you enjoyed your stay!

10/10 Excellent

VIDHI, KELLER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most relaxing stays we have had. We stayed in eagles love nest and it was definitely worth it. The room is breathtaking and views to match. Very clean. Basically living in the jungle feel with all the luxury.
Stayed 3 nights in Oct 2023
Response from Villa Lala Team on 10 Dec 2023
Thank you very much for your comment.Thank you for choosing us and making us part of your pleasant experience!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and great staff!! Would definitely come back… Maria and Kristal were great in accommodating my partner and I. Spent majority of the time in the new tower. Would recommend!
Stayed 3 nights in Sep 2023
Response from Villa Lala Team on 4 Oct 2023
Thank you very much for your comment Kim,We are very satisfied to know that you and your partner enjoyed your entire stay with the attention of our staff.We hope you return soon.Thank you for choosing us and making us part of your pleasant experience.

6/10 Okay

Bahareh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for 6 nights and here are the pros and cons: Pros: 1. Very nice and private experience 2. Beautiful scenery 3. Nice pool 4. Some of the girls were sweet and helpful Cons: 1. As an Expedia VIP member we basically never get a room upgrade since they say it’s based on availability. Even their rooms are empty they did not upgrade our room 2. For room cleaning: the first morning we had to ask 3 times for them to clean our rooms. Which is frustrating because that’s the minimum we expected from such a nice hotel. You have to ask them to come clean your room like every day 3. The included breakfast: we had a few options on the menu and it was VERY limited. 4. The shower was super small 5. Our room had garden access. Which was beautiful but in the morning when all the workers passed by they would look inside our room. Very uncomfortable when you wanna walk with a towel
Response from Alba G on 26 Aug 2023
Thank you for sharing your experience it help us to improve. We would like to mention we are a boutique hotel with only 12 suites, even in low season our suites are never empty, as expedia VIP we offer a bottle of wine that we put in check in. The next category available was the eagle love nest suite (the value of the night is almost 8 times more of the suite booked) the maintanance costs more than the amount paid in the suite booked). We offered a great discount but it was told that you only wanted a free upgrade. Our apologies about the cleaning, we already checked with the housemaid. We offered an excellent service, free cake for birthday celebration and no extra charge for all your impressions.Thank you for your feedback, we keep improving. Regards!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Alba G on 23 Aug 2023
Muchas gracias por tu evaluación, esperamos verlos pronto.

10/10 Excellent

tamar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing - if you stay in the tower you have your own porch with a hammock and private infinity pool looking at the bay. Heaven. Also the staff is great and the place is intimate and special
Stayed 6 nights in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed in
I think this is the best hotel stay I've ever had. We stayed in a junior suite, I think it's called. They have rooms upward to over $1k USD/ night, but this room was in the $200s. All of the staff were attentive to our needs. The property is beautiful. The water in Boca was brown due to the heavy rains each day coming downriver, so go when it's dryer if that type of thing bothers you. It's a bit of a sketchy walk to Boca along a road with minimal sidewalk, but we didn't want to leave the hotel once we settled in. Plumbing and hot water were A+. I overheard someone complaining about bugs in their room, and we experienced similar when we stayed at nearby Villa Armonia, so we knew to keep our lights to a minimum once it started raining at night.
Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Stayed 8 nights in Jun 2023
Response from Alba G on 23 Aug 2023
Thank you very much for your evaluation. We wait for you soon.

10/10 Excellent

alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Villa Lala
Beautiful surroundings, great staff very friendly and helpful, wonderful food , we enjoyed our week stay and the water taxis helps a lot to go to near by beaches , want to thank, Alba , Maria , Dulce , Cesar, Arturo for there great service and attention, and Luz she’s the chef for her great food and special details on our orders , we recommend this hotel 100%, thank you so much , we will be back soon
Stayed 7 nights in May 2023
Response from Cachi P on 9 Jun 2023
Thank you mr Alfonso for taking the time and share your experience. We appreciate your feedback. Warm regards from all the staff.

10/10 Excellent

Daniel, Chcago

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful! Welcoming environment with attentive staff, natural ambiance and great food. I will stay again in this unique hotel.
Stayed 2 nights in Apr 2023
Response from Alba G on 29 May 2023
Thank you for choosing us and post your experience. We will be glad to see you again

8/10 Good

tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
Villa Lala is a beautiful, tucked away slice of paradise The views of the bay are gorgeous and the property has lots of little magical spots The staff was wonderful, the beds were heavenly! The one thing I didn't love was the food You don't have many choices of places to eat near the hotel, so I feel like they really need to up heir game and have the food quality match the hotel quality
Stayed 3 nights in Mar 2023
Response from Alba G on 20 May 2023
Thank you Heaven ,your feedback help us to improve, we have made changes in the kitchen, new chef. We appreciate your comments, and we hope to see you again. We are here to serve

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love going to Villa Lala. So relaxing and quiet. The staff is amazing.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ivan, Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. It’s just beautiful Staff super friendly Jose was really helpful Highly recommend
Stayed 2 nights in Feb 2023

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
My husband and I loved! We were treated with VIP service!
Stayed 2 nights in Oct 2022
Response from Alba G on 5 Dec 2022
Thank you very much for choosing us. We hope to see you soon!

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

8/10 Good

yasuyo

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Michelle Marie

Stayed 7 nights in Aug 2022

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
This is easily the most romantic place my wife and I have ever stayed at. The rooms, the gardens, the landscaping, the furniture, the pool… everything is so amazingly thought out and cared for. Incredibly beautiful all around. I don’t want to give away any spoilers, but the staff really takes care of you and has surprises up their sleeves to make things more romantic. And then there’s just the simple gestures of walking down to a place to give you an umbrella because it’s about to rain. We stayed in a master suite plus (I think) that had a balcony with a hammock, amazing view of the water right from the bed… I mean the ocean-facing wall is basically just one huge window. Astonishing views. The shower is THE BEST shower I’ve ever been in. Perfect pressure for a rain shower. The pool is also perfect temperature. We stayed during hot/rainy season so we were around the pool a bunch. My only negative about this place is that, although the service is A during meals, the food is just good, not great. The breakfasts were really good, but the lunch and dinners did not blow me away. Also I guess I may add that on our second day there, the power was out for five hours. Supposedly the transformer blew (somehow way after) the most intense lightning storm I’ve ever seen. It was right above the bay and was nonstop for five hours. But yeah, the power going out during the day kind of forced us to stay in the pool, which was fine. Other than that, this place is a must for couples!
Stayed 2 nights in Jul 2022

10/10 Excellent

Brenton, Monterey Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a romantic, secluded and unique get away, Villa Lala is it. Personalized experience, extra care in everything they do. Fantastic Breakfast in room, personalized dinner presentation, grounds are Ecco friendly and bay accessible
Stayed 2 nights in Jul 2022

10/10 Excellent

Douglas Mark, PASADENA

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Tatiana, Hillsboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Villa Lala is amazing place for relaxing get away. This is our second stay there and we already booked our third! We really appreciate how kind and considerate all the staff is and seeing birds and iguanas on the property.
Stayed 5 nights in May 2022
Response from Cachi P on 31 May 2022
Thank you so much for choosing us and for taking the time to share your experience. This is your home

10/10 Excellent

JAVIER, morelia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Is an amazing place. Like a paradise…beautiful view and perfect to sunset ..
Stayed 1 night in Apr 2022
Response from Cachi P on 20 May 2022
We appreciate your time to post this review, thank you, we are always here to serve

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this property. Perfection. Staff were lovely. Alba took very good care of everything for us!
Stayed 2 nights in Mar 2022
Response from Cachi P on 20 May 2022
Thank you Lori for sharing your experience we are here for you. Warm regards

10/10 Excellent

Perri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An astonishingly beautiful, quiet, and romantic place, with a warm and accommodating staff, all near the small yet lively beach town of Boca.
Stayed 4 nights in Mar 2022
Response from Cachi P on 13 Mar 2022
Perri thank you so much for your time to post your experience, your opinion is the most important to us

10/10 Excellent

Ashley Marie, Bakersfield

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel with incredible views! The staff goes above and beyond to create a special experience.
Stayed 5 nights in Feb 2022
Response from Cachi P on 23 Feb 2022
Thank you for your time to share your experience. Your words make us impove!

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Alba G. on 24 Mar 2022
THANK YOU SO MUCH FOR CHOOSING US. WE HOPE TO SEE YOU SOON.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Intimate, friendly and quiet small boutique hotel with excellent service and great rooms.
Stayed 1 night in Jan 2022
Response from Alba G. on 19 Jan 2022
Thank you Connie for your words, we appreciate them, thank you for your time

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this property The service, the ground, the views , the rooms all were amazing welcome cocktails over looking the ocean the staff couldnt do enough for you Alba was a rock star from the first email we sent to her waving goodbye to us as we left The pool was heated and most of the time we had it to ourselves one night they made us a delicious whole red snapper also the breakfast that was included was wonderful I will definitely return The owner should be proud
Stayed 2 nights in Jan 2022
Response from Alba G. on 19 Jan 2022
Thank you, Stephanie, is very nice to read from you, we hope to see you again.