Holidays to Puerto de Pollensa

The location is perfect, the view from the room was amazing. The staff is helpful and the food for breakfast and dinner was unlimited, so many varieties. Great assortiments.

It's uniqueness and staff

I and my husband travels a lot. We love to stay and always book an all inclusive 5 stars or 4 stars hotel so we were a little bit shocked when we arrived in this hotel. In our opinion, this hotel should not be considered as a 4 star hotel in its current state. For us, The most shocking part of the hotel is our room which seriously needs to be looked into. Deep cleaning and immediate repairs or even just touch-ups need to be done in it. The bed is comfortable though and the water pressure of the shower is good as well. The hallways outside the rooms looks so dated, walking along it is not pleasant at all. There is free wifi but only in the reception area and the connection is so slow. If you want wifi in your room, you need to pay 5 euros a day or 15 euros for a week. We never experienced this wifi situation before. You would have thought the wifi connection is already included in what you paid for but in this hotel it is not the case. The fridge in our room was empty which is strange for us as well so if you want a glass of water or juice out of the mealtime hours you need to go down to the pool bar and stay in long que to have sometjhing to drink. In all our stays in different all inclusive hotels, the fridge is full of drinks and snacks. Some of the hotel staff were helpful and friendly but some appears rude and not willing to help. The food quality and choices during mealtimes are good. Most of the drinks comes from dispenser machines including coffee.

Made to feel at home as soon as you arrived. Very friendly, professional staff. Attentive without being overbearing. Thoroughly enjoyed our stay and would return in a flash.

We arrived 2 am in a late flight . There were 6 of us staying in a 2 bedroom 1 sofa bed . The check in staff were friendly and I asked was room prepared for 6 people and he said yes . When we got to the room upstairs sofa bed wasnt prepared and there was no linen We called Downstairs and the staff brought linen up 15 mins later Then they tried to leave the room and asked “ Do you need help making the bed?” Paying £420 for a night and I don’t expect to make a bed at 2am - they should have been forward thinking and had this prepared The hotel overall was ok. Getting a bit tired . I’ve stayed at many melias and overall a good brand but this one needs some tlc Breakfast was decent - 7/10 . I wouldn’t rush to come back but I wouldn’t strike if off either if I had to stay somewhere . An ok experience but Melia as a brand you can definitely do better ! Your other hotels have been a much better standard.