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Reviews of White House Galapagos

2.5 out of 5
White House Galapagos
Calle Roberto Schiess e Isla Duncan, Puerto Ayora, Santa Cruz

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 82 reviews" "
Rating 8 - Good. 26 out of 82 reviews" "
Rating 6 - Okay. 8 out of 82 reviews" "
Rating 4 - Poor. 0 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice place to stay, they have bikes for rent, it's like being at home. You can use the kitchen and cook. The only thing would be that the rosters around the area sing really early. Besides that, it's a good place to stay 5/5
Stayed 3 nights in Dec 2023
Response from Arlette on 6 Jan 2024
Gracias por preferirnos , siempre será un gusto poderles acoger .

8/10 Good

Enrique

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was at walking distance from the piers. There was a shared kitchen for guests to prepare and store their food. Drinking water was also available there. The only comment is about the hosts - they were always never around. There was nobody to help with transportation and questions. Payment was cash only!
Response from Arlette García on 7 Jul 2023
Gracias por tus comentarios siempre nos ayudan a mejorar .

10/10 Excellent

Jose, whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Arlette on 6 Aug 2023
Gracias por preferirnos, fue un gusto poderlos recibir.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of hammocks and space to hang out. You can rent bikes from here for $10 a day but we did get a flat while using them. They’re okay bikes. Clean and nice spot to stay.
Stayed 1 night in Apr 2023
Response from Arlette on 1 May 2023
Gracias por preferirnos , es un gusto ayudarte y entregarles la mejor atencion.

10/10 Excellent

Marianne

Stayed 1 night in Feb 2023

10/10 Excellent

Dinesh, Cranbury

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and clean. We stayed here for 5 days and we thoroughly enjoyed it.. we were mostly out visiting the islands and used to come back to rest for the night.. the kitchen was great to get us going with breakfast...

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value option.......
Stayed 2 nights in Nov 2022
Response from Arlette on 13 Nov 2022
Gracias por preferirnos , fue un placer poderte ayudar .

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Off the main drag by a few blocks .
Stayed 2 nights in Oct 2022
Response from Arlette on 19 Oct 2022
Gracias por preferirnos , fue un placer poderlos ayudar . Muchos saludos .

10/10 Excellent

Omri

Stayed 2 nights in Aug 2022
Response from Arlette on 4 Jan 2023
Gracias por preferirnos , fue un placer poder ayudarte .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very basic but did the job. The offered coffee was not very appealing, but they provided bottled water in the kitchen.
Stayed 2 nights in Dec 2021
Response from ARLETTE on 11 Dec 2021
Gracias por sus comentarios , nos ayuda a mejorar.

8/10 Good

Anita

Liked: Cleanliness
Good economy hotel in Santa Cruz
The room was clean, no frills. Fresh towels every day and very nice housekeeping. The front desk was helpful when they were around, not overly friendly. We did not use any tour services on site. I think my favorite part was the woman who came to clean up during the day. I didn't get her name, which I regret (my spanish was very rusty and she was a native-only speaker), but she was very nice and always asked about how we were doing. We even saw her out in the town one night, and she asked how our night was going. Overall, I thought this was a very nice stay for the cost.
Stayed 4 nights in Sep 2021
Response from Arlette on 10 Oct 2021
Gracias por ayudarnos a mejorar con sus comentarios , fue un gusto poderles recibir en nuestro hostal.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with very friendly staff
Stayed 3 nights in Jul 2021
Response from Arlette on 28 Jul 2021
Gracias por elegirnos , fue un gusto poderles ayudar .

10/10 Excellent

calvin

Stayed 5 nights in May 2021
Response from Arlette on 2 Jun 2021
Gracias por tus comentarios , fue un gusto poderles atender .

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners Edison ,Arlette and Marta the cleaner were so kind ,helpful and accommodating. Well located close to a great bakery, veggie market and grocery store. Very quiet ,relaxing and felt we were surrounded by family
Stayed 6 nights in Feb 2020
Response from Arlette on 17 Feb 2020
Gracias por tus comentarios, nos ayudan a seguir mejorando, fue un gusto poderles ayudar...

10/10 Excellent

Chris, vancouver BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room and property. helpful staff. 5min walk to the waterfront.
Stayed 2 nights in Jan 2020
Response from Arlette on 1 Feb 2020
gracias por tus comentarios, nos ayudan a seguir mejorando.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The White House was a pleasant surprise. Vary comfortable, clean, close to everything. Vary secure felt safe. Management was helpful and friendly. I usually don’t do reviews but this one really deserved one. Price was good also.
Stayed 5 nights in Jan 2020
Response from Arlette on 26 Jan 2020
Gracias por tus comentarios nos ayudan a seguir mejorando , fue un gusto tenerte como huésped ..

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really what we expected
One big motivator for selecting this location for our stay was the "24 hour shuttle" available for $30 (round trip) from Baltra. This was attractive as it is quite difficult to travel from Baltra airport to Puerto Ayora ($5 bus, $1 ferry, and then a $25 taxi or $5 bus depending on your arrival/departure). Upon booking our stay we attempted to contact the hotel multiple times to arrange the shuttle and had our hotel in Quito attempt to arrange with them on our behalf to learn they would not provide any help with transport. The WiFi is terribly slow and unreliable. The only toiletries provided are tiny bars of soap. Additionally, the surrounding area is delapidated. We would have enjoyed Puerto Ayora more if we had stayed somewhere else (perhaps closer to the port). The listing should be updated to correct these incorrect details.
Stayed 1 night in Dec 2019
Response from Arlette on 19 Dec 2019
ok. tus comentarios nos ayudan a mejorar , los tomare muy en cuenta .

10/10 Excellent

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good value.
This was a very comfortable place to stay and the communal kitchen is a nice convenience. There is a large (for the island) grocery store 2-3 blocks away. It is only a short walk to Baltra, which is a major street with anything you might need and runs straight to the harbor.
Stayed 4 nights in Nov 2019
Response from Arlette on 21 Nov 2019
Gracias por sus comentarios , nos ayudan a seguir mejorando .

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean budget hotel. Instant Coffee 24 hours Good location. Internet was poor. Hot water in shower was a wild card.
Stayed 8 nights in Oct 2019
Response from ARLETTE on 3 Nov 2019
Thank you for your comments, help us keep improving.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good small place; very clean and the ambience was great as well. The owners were friendly people that catered to your needs.
Stayed 4 nights in Oct 2019
Response from Arlette on 2 Nov 2019
Gracias por sus comentarios , nos ayudan a seguir mejorando.

10/10 Excellent

marianella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Arlette on 24 Aug 2019
Gracias por sus comentarios , nos ayudan a seguir mejorando y brindar un mejor servicio .

10/10 Excellent

neel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice budget hotel
Stayed 1 night in Dec 2018
Response from ARLETTE on 8 Jan 2019
Gracias por sus comentarios , nos motivan a seguir adelante y mejorar.

10/10 Excellent

neel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at white house..
It is a really good budget hotel close to the city centre . The owners are a wonderful helpful couple.
Stayed 1 night in Dec 2018
Response from ARLETTE on 8 Jan 2019
Gracias por sus comentarios, nos motivan a seguir adelante.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Little bit out of town, 5 minutes walk, but nice and quiet. Rooms excellent. I stayed twice. There is cheaper, but great value.
Stayed 3 nights in Nov 2018
Response from ARLETTE on 8 Dec 2018
Gracias por elegirnos, fue un agrado poderles ayudar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018
Response from ARLETTE on 14 Nov 2018
Tus comentarios y calificaciones nos ayudan a seguir mejorando, gracias por preferirnos.

10/10 Excellent

Max, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce hotel especially for the money. The staff is super nice. Beds a bit hard and the ac was blowing right on top of the bed. Overall a great experience
Stayed 5 nights in Oct 2018
Response from ARLETTE on 25 Oct 2018
Tus comentarios nos ayudan a mejorar, gracias por preferirnos, fue un placer poderlos atender.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything was great except for the kitchen. There were no towels and in our 6 nights the trash was finally removed on the last day. What was great is having a microwave and refrigerator.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from ARLETTE on 3 Aug 2018
Gracias por su visita, sus comentarios nos ayudan a seguir mejorando. Saludos. White House Galapagos

8/10 Good

Gee, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value
Based on what you pay, it's well worth it. Location is several blocks from the main street but taxis are really inexpensive way to get around. Safe location even at night. Staff, especially Jazmin, are wonderful, friendly and pleasant. She helped us with lots of tips regarding set taxi fares ($1.50), restaurants, grocery stores, ferry tickets, laundry, etc We will definitely stay again.
Stayed 5 nights in Apr 2018
Response from JAZMIN on 21 Apr 2018
THANK YOU FOR VISITING US AND IT WAS A TASTE YOU CAN HELP, YOUR RECOMMENDATIONS HELP US A LOT TO IMPROVE.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay!
You won't find a better value for your money on Santa Cruz! Air conditioning, good WiFi, hot shower, nice shared kitchen, a wonderful courtyard area, and the most friendly and helpful of hosts. It is family run, and every member of the family treats you like their own. It is centrally located and within walking distance of any place in town. I had 10 nights here, and every single one of them was great! I would absolutely stay here again, and I highly recommend this hotel!
Stayed 10 nights in Feb 2018
Response from LETTY on 9 Mar 2018
GRACIAS POR TUS COMENTARIOS, FUE UN GUSTO PODERTE AYUDAR Y COMPARTIR CONTIGO. MUCHOS SALUDOS DE LA FAMILIA. WHITE HOUSE GALAPAGOS.

8/10 Good

Lao, PH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple hotel with great staff
Check in was easy and hassle-free. The owners were very gracious and kind helping me contact my tour operator for my airport transfer. The rooms are basic and clean, only stayed 1 night so I didn't get to spend too much time in the hotel. I like the open spaces in the place, nice to enjoy some fresh air in a hotel.
Stayed 1 night in Nov 2017
Thanks for your comments help us to keep improving, and it was a pleasure to help you. many greetings White House Galapagos.

10/10 Excellent

Tumbleweed, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful courtyard and lobby
Very nice family-run hotel for a reasonable price and in a good location walkable to the town center and port. Beautiful quiet courtyard, lobby and kitchen. Highly recommended!
Stayed 1 night in Nov 2017
Response from ARLETTE on 14 Nov 2017
Thank you for choosing us, your comments help us to keep improving. Greetings. White House Galapagos.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great! Great location, safe, quiet, and clean.
Stayed 1 night in Nov 2017
Thank you for choosing us, and it was a pleasure to attend to you. many greetings Edison

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly Family owned hotel with a good price
I loved my stay at the Whitehouse. The couple who own the place are so friendly that you'd feel at home all the time. Very good price for the room. It's quite clean and very conveniently located. Highly recommended
Stayed 1 night in Sep 2017
Response from ARLETTE on 11 Sept 2017
Thanks for preferring us, motivates us to continue your comments, and to keep improving every day more. many greetings. white house galapagos

8/10 Good

Henry, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at a reasonable price
A nice place with 6 units located in a walled-in compound. Family-run hotel with cook it yourself kitchen. Very friendly and helpful staff (family members). The location is very convenient. The street is a little bit run-down, but safe. Very reasonable price - $210 USD for 2 people for 4 nights.
Stayed 4 nights in Aug 2017
Response from EDISON. on 7 Sept 2017
GRACIAS POR ELEGIRNOS, FUE UN PLACER HABERLOS PODIDO ATENDER,SUS COMENTARIOS NOS AYUDAN A SEGUIR MEJORANDO. SALUDOS. WHITE HOUSE GALAPAGOS.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one there
We arrived at 7pm on a weekday and stood outside for 20 minutes knocking on the door and even called the hotel. No one ever answered the door or phone even though we had a reservation for that evening.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had the room ready and the keys available when we arrived. The towels were folded like animals. The air conditioner, TV, and WiFi were nice amenities. It was within walking distance of many restaurants and the coast. For spending most of our time out on tours and exploring the city this was a great place to stay.
Stayed 2 nights in May 2017
Response from WHITE HOUSE GALAPAGOS on 30 Jul 2017
GRACIAS POR PREFERIRNOS , FUE UN GUSTO PODERLES AYUDAR SU COMENTARIOS NOS AYUDAN A SEGUIR MEJORANDO. MUCHOS SALUDOS. WHITE HOUSE GALAPAGOS

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful family run secure location
I picked this location based on the reviews and I wasnt disappointed. A safe, clean place with large room and good bed. A communal kitchen. Good wifi and a garden with hammocks to enjoy on your down time. They can help arrange for airport pick up or drop off at lower then the standard rate. There is a market 2 blocks away and several small stores with most goods/beer etc within a block. The only downside of this location is the location. You are a good 15 min walk to the pier. If you dont care.. then this is a good secure choice even for those travelling solo.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White House Galapagos
Great place to stay. Laundry service. Although it says airport shuttle, it is not, just take a taxi or bus it. Internet was impossibly slow, but it was nice to disconnect while we were there. Communal kitchen was nice with filtered water available. This location is a short walk down to the water. There are quite a few VERY early rising roosters, but you get used to them.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed twice and would stay again!
Enjoyed the street food market which begins at 6:00 pm. Kitchen kept clean. Filtered water avaluable. Beds are comfy. Staff is helpful.
Response from General Manager on 10 Mar 2017
Thanks for choosing us, all your comments motivate us to keep moving forward. Greetings. White House Galapagos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will and would stay again!
Staff was very helpful.
Response from General Manager on 1 Mar 2017
THANK YOU FOR CHOOSING IT, IT WAS A TASTE TO BE ABLE TO HELP YOU AND HELP YOU WHAT YOU NEED.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Overall friendly staff. Shuttle service means they will call a taxi for you (and you have to pay).
Response from General Manager on 2 Feb 2017
Thank you for choosing us, in response to your concern you have to know that the airport is 45 minutes from the island and the rate is 25 dollars in case you need a taxi you must pay for the taxi service, if there is a confusion with what Is promoted we will communicate with the hotel agency to make it more specific. Greetings. White House Galapagos

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
OK, but may be better value elsewhere
Our room had no window and the hotel is located rather far from the malecon near all the restaurants. Overall, not so bad, but maybe you can find a better price elsewhere.
Response from General Manager on 7 Jan 2017
All rooms have a front window, your account with information of the hostel before booking where the location on the map, thank you for your recommendation that helps us to keep improving. Greetings. White house Galapagos.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice walk to the town.
We stayed for three nights in the White House Hotel the owners are very friendly and helpful. They have informations what to do and were to go illustrated with a great photo book. Even it is early check out we were aloud to keep the room until we had to leave to travel to the airport.
Response from General Manager on 18 Dec 2016
THANK YOU FOR CHOOSING IT, IT WAS A TASTE YOU CAN HELP ME AND THANK YOUR COMMENT THAT HELPS US TO FOLLOW IMPROVING. AT. WHITE HOUSE GALAPAGOS

8/10 Good

Marcelo , Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Good budget hotel . Spacious rooms, comfortable beds. A little far from city center compared to other hotels.
Response from white house galapagos on 18 Dec 2016
THANK YOU FOR CHOOSING IT, IT WAS A TASTE YOU CAN HELP ME AND THANK YOUR COMMENT THAT HELPS US TO FOLLOW IMPROVING. AT. WHITE HOUSE GALAPAGOS

6/10 Okay

Linda

Disliked: Property conditions & facilities, room comfort
Basic accommodation
Helpful owner Early-rising rooster very close by
Response from General Manager on 2 Oct 2016
Thanks for your feedback helps us to keep improving. Greetings. white house Galapago

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly adequate home away from home
Clean, comfortable, secure and very affordable. Walking distance to main streets. Managed by a lovely family who couldn't have been more helpful. i highly recommend White House Galápagos.
Response from GALAPAGOS on 28 Sept 2016
your comments help us to improve our service is that they can be a pleasure to have attended. Thanks for choosing us. white house galapagos

10/10 Excellent

Katherine, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel
We stayed two nights at White House Galapagos. The owners were really friendly and accommodating. The room was clean and the shower had hot water. The is also a kitchen with a refrigerator, which we did not end up using. Walking distance to everything you need in town.
Response from WHITE HOUSE GALAPAGOS on 21 Sept 2016
HELLO THANK YOU FOR YOUR COMMENT H BEEN A PLEASURE IF ANY SERVED. WHITE HOUSE GALAPAGOS

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Arlette on 3 Nov 2023
Gracias por tus comentarios , nos ayuda a seguir mejorando .

10/10 Excellent

Paola

Stayed 1 night in May 2023
Response from Arlette on 16 May 2023
Gracias por preferirnos , fue un gusto poder ayudarte