Ratings based on 253 verified reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 31 Jan 2020
The complementary buffet is really good, and i tried a lot of chinese local food.
4 out of 5
by a verified traveller

Good Stay

Posted 17 Jan 2020 on Hotels
The stay was very pleasant and peaceful . All facilities - bed, sofa, TV, desk, minibar, wardrobe are OK . Room size is also spacious . Price is reasonable . Room not very soundproof .Could hear loud floormates from the hallway Staff is helpful & service is good. They help me to find store location and print the map for my easy reference. Breakfast is good with a lot of local food . Location is a bit far out of center of the City on the Pudong side. Not too far from the airport though . Near 2 subway stations with around 10 mins walk . There's a bus stop just outside of the hotel, route 1008 can take you to the subway station. Near to expo center only 15minutes by taxi or use shuttle bus. It is close to my office and I can walk back every morning. . Overall stay is good
Comment from Hotel Management
23 Jan 2020 by Nicolas, Hotel Management
Dear Guest Thank you for your stay with us. We are happy to know you have enjoyed your stay. We hope to continuously provide good service to you. We also thank you for your valuable comments and referred it to related department already.
3 out of 5
by a verified traveller

Poor house keeping

Posted 13 Jan 2020 on Hotels
Terrible house keeping. Hotel is quite old and needs renovation badly. This was my second time there. Was much better earlier and that's why i booked again.
Comment from Hotel Management
23 Jan 2020 by Nicolas, Hotel Management
Dear Guest, Thank you for staying with us. We have noticed your feedback about our house keeping. We will let our management know. Thank you again for your feedback
3 out of 5
by a verified traveller

Posted 5 Dec 2019 on Hotels
Comment from Hotel Management
5 Dec 2019 by Nicolas, Hotel Management
Dear Lorraine, Thank you for staying with us. We are regret that you seem not to have a wonderful stay. Please share us more details for us to improve and we hope to welcome you again.
5 out of 5
by a verified traveller from Shanghai

Posted 1 Dec 2019
Everything was nice, but the pool is not a relaxing place. A lot of swimming lessons were going on. Staff always said “sir” and ignored my wife. The food was good. The room was nice but had the smell of smoke even though it was a nonsmoking room. Overall, we’d stay again though.
Comment from Hotel Management
4 Dec 2019 by Leo zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu, Thank you for spending the time to give us the valuable comments,thanks for you comments help us to improve our service ,We staff hope you can give us a chance, we are Looking forward to see you again, Best wishes!
5 out of 5
by a verified traveller

Hospitality at its best

Posted 13 Oct 2019 on Hotels
Amazing stay. Very helpful staff
Comment from Hotel Management
21 Nov 2019 by Leo Zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu,thank you very much for posting a review of your recent stay with us. We are happy to read that you enjoyed your time with us;we have passed your comments on regarding our staff who is always pleased to hear from satisfied guests. We look forward to welcoming you back very soon!
3 out of 5
by a verified traveller

Posted 30 Sep 2019
Wifi connection was terrible. The receptionist insisted of different things in the booking I made (breakfast, type of room).
Comment from Hotel Management
9 Oct 2019 by Leo Zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu, Thank you for spending the time to give us the valuable comments, We are so sorry, but this did not meet your expectations, various deficiencies let you feel unhappy,we will follow up,and thanks for you comments help us to improve our service ,We staff hope you can give us a chance, we are Looking forward to see you again, Best wishes!
4 out of 5
by a verified traveller

Posted 7 Sep 2019
Comment from Hotel Management
9 Sep 2019 by Leo Zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu,thank you for choosing to stay in our hotel, thank you very much for posting a review of your recent stay with us,we are Looking forward to see you again, Best wishes!
5 out of 5
by a verified traveller

Posted 6 Sep 2019
Comment from Hotel Management
9 Sep 2019 by Leo Zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu,thank you for choosing to stay in our hotel and took the time to leave your detailed feedback.We are happy to read that you enjoyed your time with us,we are Looking forward to see you again, Best wishes!
3 out of 5
by a verified traveller

Posted 26 Jun 2019 on Hotels
Receptionist side service was good. Cafe side is average
Comment from Hotel Management
1 Jul 2019 by Leo Zhao, Hotel Management
Dear Guest, Warm greeting from Holiday Inn Shanghai Jinxiu,thank you for choosing to stay in our hotel and tell us your feedback,We are so happy that you enjoyed your time with us,we are Looking forward to see you again, Best wishes!