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Reviews of Maki Hotel

3.5 out of 5
Maki Hotel
Uruguay 640, Pucón, de la Araucania

Reviews

9.6

Exceptional

Rating 10 - Excellent. 91 out of 107 reviews" "
Rating 8 - Good. 9 out of 107 reviews" "
Rating 6 - Okay. 4 out of 107 reviews" "
Rating 4 - Poor. 0 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible and the accommodations exceeded our expectations in every way! We would absolutely stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet place. Breakfast was awesome. The only problem is you need to organize everyday your schedule for breakfast since the space is small. The rest is perrfect
Stayed 4 nights in Feb 2024
Response from MAKI on 28 Feb 2024
Muchas gracias Andrea por la evaluación realizada, sin duda nos hacen mejorar y estamos felices por Uds.Reciba nuestros saludos,

10/10 Excellent

Raquel

Stayed 2 nights in Feb 2024
Response from MAKI on 29 Mar 2024
Hola Raquel, muy agradecidos por su evaluación.Saludos,

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property
Stayed 1 night in Jan 2024
Response from MAKI on 2 Feb 2024
Thanks so much Tania, regards

10/10 Excellent

skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful receptionist. Check in was so so fast. Parking was easy and free. Room was clean and well-appointed. Breakfast was excellent. Not a single complaint. Just a beautiful and peaceful experience. Will definitely come back.
Stayed 1 night in Jan 2024
Response from MAKI on 15 Jan 2024
Hi Skyler, thanks so much for your kind words and we are so glad to felt pleased.Regards

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MAKI on 12 Jan 2024
Muchas gracias por su evaluación, saludos.

10/10 Excellent

James

Stayed 2 nights in Nov 2023
Response from MAKI on 6 Jan 2024
Hola Lars, buenas tardes.Gracias por tu evaluación, fue un placer recibirte en el Maki, espero estés disfrutando Panguipulli.Saludos,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MAKI on 29 Oct 2023
Muy agradecidos por su evaluación.Saludos

8/10 Good

Oyantay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location and staff.
Stayed 2 nights in Aug 2023
Response from MAKI on 14 Aug 2023
Muy buenas tardes.Quisiéramos agradecerles su evaluación y comentarios, fue un gusto recibirlos en el MAKI y quedamos deseosos de volver a verlos.Saludos

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Maki is a lovely boutique hotel. Four of us stayed there and all have been raving about it ever since. The owners are kind and engaged and eager to please. The breakfast is plentiful and delicious. The location is safe and quiet. The rooms are cozy and comfortable. The internet is solid. All of us will gladly return if and when our path leads back to Pucon.
Stayed 4 nights in Jun 2023
Response from MAKI on 5 Jun 2023
Thanks so much for your kind words, it was our pleasure having you all at our hotel.Best regards !!!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing staff
My wife and I booked into Maki Hotel on short notice and were so happy with this choice. The staff were incredibly friendly, thoughtful and accommodating. We especially enjoyed the breakfast that Gonzalo and his team prepared each morning. The room was clean, comfortable and secure. We loved sitting on the balcony and observing the volcano in the distance.
Stayed 3 nights in Mar 2023
Response from MAKI on 16 Mar 2023
Hi Luke and beautiful wife, it was a pleasure having you at the MAKI, we are so glad for your kind words. The best of best for you two....soon the number will change, wonderful.Regard,

10/10 Excellent

Charathram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel easily accessible to the lake
Maki Hotel is a great place to stay. The owner and his family are intimately involved in its operation, and the care shows - from the personal attention you get at breakfast to the recommendations for local shopping and sightseeing, to just how "homely" everything feels. We stayed there for 3 nights, and everything worked out great. Specifically: 1. The rooms, while on the smaller side, are tastefully appointed. 2. The airconditioning works great! 3. Breakfast is a lively affair with an extremely cheerful crew who spare no expense to ensure you are well-fed and happy. 4. The rooms and the hotel itself are extremely well-maintained, clean, and very sanitary. 5. Parking onsite is outside and although the neighborhood might feel a tad sketchy, it's really safe. 6. Very short walk to the main tourist strip (O'Higgins Avenue) and the lake. Overall, we were very sad to leave Maki Hotel. We will definitely stay there again if our travels bring us back to Pucon.
Stayed 2 nights in Mar 2023
Response from MAKI on 9 Mar 2023
Hello... it was such a great pleasure receiving you at the MAKI. We highly appreciate your kind words and we are also so glad that you felt good, confortable and happy.King regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Wonderful hotel. We really enjoyed that it was small and the service was very personal. Excellent breakfast too!
Stayed 3 nights in Mar 2023
Response from MAKI on 9 Mar 2023
Richard, good afternoon.Thanks so much for your kind words, I was so nice having you at the MAKI and hope well see you again.Regards,

2/10 Terrible

Ricardo

Stayed 4 nights in Feb 2023
Response from MAKI HOTEL on 6 Mar 2023
Fue un agrado tenerlos en el MAKI, sin comentarios por su evaluación.

6/10 Okay

Ronald

Stayed 2 nights in Jan 2023
Response from MAKI HOTEL on 24 Jan 2023
Saludos,

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and comfortable room with a super comfortable bed , balcony and terrific hotel staff!
Response from MAKI HOTEL on 19 Jan 2023
Thanks so much for your kind words, it was our pleasure.Regards,

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Clean and centrally located. Parking was available. Friendly staff.
Stayed 2 nights in Apr 2022
Response from MAKI HOTEL on 16 Apr 2022
Jesse, thanks so much for the evaluation you gave us, it was a pleasure having you and your lovely tai family and hope to see you soon.

8/10 Good

Erwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por sus dueños. Muy confortable hotel con muy buen servicio. Solo falta que habiliten servicio a tv cable
Stayed 3 nights in Mar 2022
Response from MAKI HOTEL on 21 Mar 2022
Erwin, gracias por tus comentarios y nos alegran mucho, con relación a la tv ya vienen cambios. Saludos,

10/10 Excellent

Lennea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, friendly and helpful! The room was clean, good storage space, provided Netflix. The room was smallish but totally sufficient and had a balcony, and comfortable bathroom/shower space. Very easy to walk to the main area and many restaurants, shops, and excursion operators. I can’t say enough about how kind the staff were and how easy they made our stay in Pucon!
Stayed 4 nights in Mar 2022
Response from MAKI HOTEL on 21 Mar 2022
Hello Lennea, thanks so much for your kind words and comments, it was a pleasure for us be there for you, our special regards for you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent small hotel
Lovely small hotel in convenient location. Staff was very helpful in arranging tours and onward transportation. Very good breakfast.
Stayed 5 nights in Jan 2020
Response from Claudia on 25 Jan 2020
Thank John! We are glad you enjoyed the stay with us! Warm Regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
The hotel is a really nice piece of architecture. Why people were walking down the wood stairs at 5am, no idea, maybe to climb a volcano. My room didn't have any exterior windows, was slightly larger than the bed, but did have space in front of the closet and a good size bathroom. The tv is netflix only (their account). Breakfast was great, probably the best in the country that I have had. The bed was medium firm (and on wheels). Wifi worked. Great neighbor hood, close but not on busy street. Off street parking.
Stayed 1 night in Jan 2020
Response from Claudia on 25 Jan 2020
Dear Michael! Yes!! I am sure they were up earlier to climb the volcano! We are glad you enjoy the stay in our economic room. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Claudia on 18 Jan 2020
thanks

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Had a great stay at Hotel Maki! Rented 2 rooms for 4 of us who were there to climb Villarica and spend a few days in Pucon, las termas, etc. Location was great. Staff were always attentive and the breakfast was a highlight. Great mix of food and made to order eggs, plus access to kitchen throughout the day. Nice outdoor courtyard as well - this place was great!
Stayed 3 nights in Jan 2020
Response from Claudia on 15 Jan 2020
Thanks for the comment Mark, we are glad you enjoyed. Warm Regards

10/10 Excellent

Ian, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern boutique style hotel. Good location. Nice atmosphere and art work. Staff very friendly and helpful. Great breakfasts cooked to order and also provided breakfast at 5.30 am when we needed to depart early at 5.30am. 5 stars!
Stayed 3 nights in Jan 2020
Response from Claudia on 13 Jan 2020
Thanks for the nice comments. We are glad you enjoyed your stay with us. Warm Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and quiet. All I wanted. Oh, and a great breakfast!
Stayed 1 night in Jan 2020
Response from Claudia on 5 Jan 2020
We are glad you enjoyed! Warm regards

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Claudia on 31 Dec 2019
Thanks for the grade!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely owner!
The owner (I think) was so kind and sweet - she made breakfast and was very hospitable! Everything was good. The hotel is off the main area but about a 3-5 minute walk from the main road.
Stayed 2 nights in Nov 2019
Response from Claudia on 1 Dec 2019
Dear Katherine! Thanks for the comments, we are glad you enjoyed your stay with us. Warm Regards

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Maki hotel was fantastic. Clean and cozy. Near to shops and restaurants. The front desk was helpful and friendly. We had a great experience with Ignacio
Stayed 1 night in Nov 2019
Response from Claudia on 19 Nov 2019
Thanks Celia! Ignacio is the best! Warm Regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to buses and the main part of town. Great staff and breakfasts.
Stayed 3 nights in Oct 2019
Response from Claudia on 4 Nov 2019
We are glad you enjoyed the stay with us!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A small boutique hotel that seems to be newly constructed. The design and the furnishings are stunning. Lots of natural wood and fabrics. There are 14 rooms. The room was small.. just enough room for 2 twin beds pushed together, two small nightstands and a simple wooden chair. The bathroom is tight - you have to walk in, shut the door, then turn around and enter the shower from the side. The room next to me had a door that if we both left our rooms at the same time we would run into each other. I could hear my neighbor throw his shoes into the closet and he snored. :( It is located on a side street in a residential area with a laundromat across the street. I had an amazing view of the volcano and I could see the smoke rising out of the snow covered volcano from my room. At night there was lots of barking from the street dogs, typical for southern Chile. It seems the further south of Santiago you go the worse it gets. The woman who checked me in spoke english pretty well and gave me a great recommendation for an Italian restuarant within walking distance from the hotel. The breakfast was very nice - great selection of meats, fruits and they made eggs cooked to order. And the bread..Chile knows how to bake bread! Overall, I would say this is a nice place to stay for one person; I'm not sure about 2 people in one room. There is no place to work in the room such as a desk. I parked on the street and there is no fridge or coffee in room.
Stayed 1 night in Oct 2019
Response from Claudia on 23 Oct 2019
Thanks for the comments, warm regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Cozy, comfortable, and warm. The breakfast was especially good with plenty of options!
Stayed 1 night in Sep 2019
Response from Claudia on 17 Sept 2019
Thanks Adam! We are glad that you enjoyed your stay with us. Come back soon! Warm Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exelente muy buena atencion y muy buen servicio. Un lugar hermoso
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking place, walking distance to restaurants etc, excellent staff, fantastic breakfast !
Stayed 3 nights in Mar 2019
Response from Claudia on 25 Apr 2019
Thanks for the comment, we are happy you enjoyed your stay with us. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with very kind and helpful people. I highly recommend it. Beds were comfy and facility was lovely. Just one thing was upsetting, it is located next to a awful,dumpy house but that is Chile!
Stayed 2 nights in Apr 2019
Response from Clau on 8 Apr 2019
Thanks about the comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel; lovely hospitality; small rooms.
The hotel is beautiful, new, and exceptionally designed. The owners and the people who are at the front desk are extremely helpful and kind. The breakfasts are delicious and enormous. You can watch Netflix in many languages which was an awesome perk. The area is a bit sketchy...but it is close to the main drag where restaurants and shops are plentiful. The big negative is that rooms are EXTREMELY small...you feel like you're in a dorm room.
Stayed 3 nights in Mar 2019
Response from Claudia on 1 Apr 2019
Thanks for the comments. And sorry but yes we are a tiny hotel. Warm regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Wonderful little hotel with amazing breakfast and friendly staff. The breakfast crew would cook scrambled eggs fresh on demand and overall was the best breakfast we had in any hotel we had during our 3 week stay in chile. Room was clean, modern, didn't feel cramped and had a gorgeous view of the volcano. The room really felt like you could relax with a nice large deck via massive glass doors. The decor and feel of the hotel was beautiful and felt warm and welcoming, and didn't have any sign of "staleness" you sometimes find in hotels. Also, cleaning staff went above and beyond. When the laundromat across the street was closed for most of our stay (not open past 6pm, closed one day of the week), we did laundry in the shower. Despite this hotel not providing any laundry services, cleaning staff saw our clothing hanging out to dry, dried it and folded it!
Stayed 3 nights in Mar 2019
Response from Claudia on 1 Apr 2019
Thank you Ryan! We are glad you enjoy your stay with us. Warm Regards

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem!
Everything was fantastic, from the warm welcome to the amazing support planning all the tourist attractions on my last minute trip to Pucon. All the staff were lovely. Great breakfast and afternoon cake and hot drinks on hand in the communal dining area. 2 blocks from the main town centre shops and restaurants. Will definitely stay again on my next trip to Pucon.
Stayed 2 nights in Mar 2019
Response from Clau on 21 Mar 2019
Dear Lucy! Ohhh you are so lovely!! I am glad you enoyed your stay with us. Hope to see you soon. Warm regards

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean design and comfort in central location
We just loved our stay at Maki. Felt brand new. The hotel has been meticulously designed, with bright, airy rooms and common areas. Delicious fresh breakfast included. Board games and cards for the kids. Easy few minutes' walk to main restaurant street. Lovely owners and staff. Felt like home away from home. Excellent wifi. Great laundry across the street (wash and fold). Would stay again.
Stayed 2 nights in Jan 2019
Response from Claudia on 6 Feb 2019
Charlotte, thanks for the kind words, hope to see you soon again. Warm regards Claudia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Claudia on 31 Jan 2019
Muchas gracias por elegirnos!

10/10 Excellent

LoreF2, Panama City, Panama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, cozy and modern boutique hotel in the middle of Pucon city, walking distance from the hot spots (Fresia “restaurants street”, Playa Grande beach, OHiggins main avenue). Amenities are clean and seem new. In-doors parking included. Breakfast was also great, including a tasty homemade granola.
Stayed 2 nights in Dec 2018
Response from Claudia on 1 Jan 2019
Thanks for the lovely comments. Warm regards

10/10 Excellent

Wendy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maki Hotel
Maki Hotel is fabulous! Our room looked up to the steaming active volcano! The hotel is in immaculate condition and the owners are wonderful. Just off of the main area of the town so everything was within easy walking distance. Great variety of restaurants. The breakfasts were outstanding! We also had a nice balcony that we could sit out on and play cards or just look at the beauty of the area.
Stayed 2 nights in Dec 2018
Response from Claudia on 26 Dec 2018
Dear Wendy, Thanks for the lovely words! come back soon!!! Warm regards

8/10 Good

Ana, Lima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary attention by owners to every guest. Great breakfast; nice rooms but no desk or table
Stayed 3 nights in Nov 2018
Response from Claudia on 27 Nov 2018
Thanks a lot Ana. Love to have you here

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Claudia on 27 Nov 2018
Thanks a Lot

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel!
This hotel is beyond amazing! We stayed here for a night, booked two rooms, and the moment we arrived in the hotel, we were toured inside the hotel, and were taken good care. This hotel is very clean! We met the owners and they were so nice! I've been traveling for two weeks and of all hotels, this hotel has the best breakfast! Oh, the great service, great food, and the best frambuesa juice I've ever had! The owners were there talking to us, serving us, and making sure all our needs were met. I was able to ask the meaning of the name of the hotel too. Rooms had modern style look, we love it! If I visit Pucon again, I'd definitely stay here but longer! I hope that they continue to enjoy serving their customers as they really made us happy and comfortable with our stay and hopefully future customers will help maintain this hotel nice and clean.
Stayed 1 night in Oct 2018
Response from Claudia on 6 Nov 2018
Thanks for the comments! We will love to have you back! Warm regards

10/10 Excellent

Marinieves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente Recomendable
Totalmente recomendable, habitacion cómoda con aire acondicionado personal muy amable desayuno riquísimo
Stayed 3 nights in Jan 2024
Response from MAKI on 2 Feb 2024
Muchas gracias Marinieves, fue un tremendo agrado recibirlos en el MAKI, reciban un cariñoso saludo...

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado, proximo ao centro. Funcionarios super atenciosos e solicitos. Limpo e organizado. Cafe da manhã preparado com muito carinho e muito cuidado. Recomendo!
Stayed 3 nights in Jan 2024
Response from MAKI on 2 Feb 2024
Muy agradecidos por sus comentarios, reciban nuestros saludos

10/10 Excellent

Lars

Stayed 2 nights in Jan 2024
Response from MAKI on 12 Jan 2024
Thanks so much, regards.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MAKI on 29 Oct 2023
Gracias por su evaluación, saludos

10/10 Excellent

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from MAKI on 22 Apr 2023
Muchas gracias por su evaluación y reciba nuestros cariñosos saludos.

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel nuevo, pero habitaciones y baños muy chicos y el desayuno lo cierran a las 9,30am que es muy temprano para una zona turística, y lo más importante para los Argentinos es que la publicación en pesos está mal, porque el precio cuando se reserva se transforma en U$S 135-por día y la publicación esta en Arg $ 25.990- por noche o sea más del doble y puede generar un gran problema para el huésped que creyó en la publicación , la atención es buena
Stayed 3 nights in Mar 2023
Response from MAKI on 10 Apr 2023
Don Eduardo, buenos días.Lamentamos mucho la situación vivida con relación a Expedia y los valores informados por ellos, en ese respecto, nosotros como MAKI informamos las tarifas y ellos ven como la informan en su plataforma.El servicio de desayuno en el MAKI cuenta con 3 horarios desde las 08:30 a las 10:15, cuando la ocupación es baja, solo se ofrecen los dos primeros.Reciba nuestro saludos.