Standard Room, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets, alarm clocks
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Reviews of Motel 6 Pottstown, PA

2 out of 5
Motel 6 Pottstown, PA
78 Robinson St, Pottstown, PA

Reviews

6.6
Rating 10 - Excellent. 43 out of 223 reviews" "
Rating 8 - Good. 63 out of 223 reviews" "
Rating 6 - Okay. 49 out of 223 reviews" "
Rating 4 - Poor. 32 out of 223 reviews" "
Rating 2 - Terrible. 36 out of 223 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 15 Apr 2024
Hi Daniel, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
Flaking paint. Holes in walls. one cockroach. no breakfast although advertised. Heat did work well. Shower adequate
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Timothy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Ray

Business traveller
Disliked: Staff & service, room comfort
Gave my room to someone else after I checked in
They double booked the room, I checked in my room, went to my job, I came back and the door was locked from the inside. There was some one else sleeping in the bed.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 20 Dec 2023
Hi Ray,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beware
After paying for my room online, the desk clerk made me pay again before giving me a room. Said the hotels.com payment was declined. Then, when i tried to straighten it out with hotels.com customer service, denied he had charged me again until i produced all receipts and bank statement. Hotels.com refunded one charge. The room itself was relatively clean. The bathroom was clean. The room was quiet. Would i go back to this place? Probably not. Would i use hotels.com again? Yes.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Traveler,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

4/10 Poor

Meredith

Disliked: Cleanliness, property conditions & facilities
We pulled up to people sitting out front in lawn chairs and a shopping cart being out front. The room was filthy, smelled terrible of cigarette smoke, the beds were uncomfortable, people were incredibly loud all hours of the night. The hotel was cheap and it certainly showed in every aspect.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Meredith,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Jose

Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Price & location were great for me. Sink does not drain very well. Wifi is weak & drops often. Hallway always had strong cigarette odor.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Robert, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

6/10 Okay

Jackie

Disliked: Staff & service, property conditions & facilities
The beds and bathrooms were clean. The Front Desk Clerk was high on pot. The rooms could use repairs. Bathroom door was warped at bottom. Tub had cigarette burn mark,
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

rafael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
well during check in there was a lot of people hanging out in the front and in the check in desk and it located behind a strip mall also people screaming and arguing and also a woman going through the garbage
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Rafael,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Carlos

Stayed 1 night in Sep 2023

4/10 Poor

Mackenzie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Night staff was very unprofessional. Was not rude to us but listening to them talk about other guests was very awkward. The hotel did not smell the greatest. Wreaked of pot. Bedding had a bunch of stains on them. Probably wouldn’t stay there again. But did work fine for the night.
Stayed 2 nights in Sep 2023
Response from Nancy Y. on 22 Sept 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

FRANK

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE did not stay at this place left the room they gave us was not cleaned dirty smelled terrible . Never offered us another room.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Carlos

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room displays and arrangement is nice and the staff we met were nice. Unfortunately there were a few things found that were unsatisfying. The TV was extremely dim, flickered, and made screching noises that would only go away if shut off and turned on. There were cigarette burns on the sheets and they smelled dirty and as if used in a smoking room, of course. The bathroom had many dirty mold like brown spots on the tub and toilet. The wifi is unusable; it connected, but when i tried using it to study, pages would not load on my laptop or phone.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Carlos,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

James M

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Louie, San Antonio Tx

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was ok just loud people the were there during my stay.
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on 16 Feb 2024
Hi Louie,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

4/10 Poor

judy

Stayed 1 night in Jul 2023

4/10 Poor

judy

Travelled with family
Disliked: Cleanliness, room comfort
Been there but this time disappointed
The room was fine but I had used one of her bath towels on the floor cause I had spilled some water I tried to get new bath towels that evening when we came back from a reunion all day in the heat to find out we couldn’t get any because somebody had stole some so now the cupboard is now locked evidently I’ll take a headcount of your towels before and after shifts and you’ll find out who your thief is we should’ve had to use beach towels that we had brought to dry off at a hotel we had paid to be at second the elevator was disgusting looks like somebody had spilled milk all over it on the walls etc. again. Rig raff hanging outside front door smoking my husband told me not to go down by myself anymore
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Judy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Connie

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 2 nights in Jul 2023

6/10 Okay

Kim

Travelled with pets
Liked: Staff & service
My room was clean and the property seemed relatively safe. However, the hallways were dirty and the landscaped area around the property was full of trash. Also, most hotels have a small refrigerator. This one did not, which meant that my food spoiled over the weekend.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 17 Jul 2023
Hi Kim,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Rona, hackensack

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell in the hallways and the room was horrible. The blankets on the bed were not clean, but soiled. We reserved a non-smoking room, but it wasn’t non-smoking or they tried to mask the smell with incense or something…it didn’t work. There were bikers directly at the entrance of the property smoking. If I wasn’t with my spouse, I would have felt really unsafe.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 10 Jul 2023
Hi Rona, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Hallways smelt like smoke, staff was great.
Stayed 4 nights in Jun 2023
Response from Nancy Y. on 4 Jul 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the price !
First and foremost , the front desk staff were excellent! They are truly your first impression of how your stay will be. Room and amenities we’re clean and accessible. Close to everything imaginable from food to shopping,
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 26 Jun 2023
Hi Darlene,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Bryan

Travelled with group
They did not clean the room between multiple nights stays, claiming Covid as the excuse. To my knowledge, that is no longer an excuse.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 19 Jun 2023
Hi Bryan, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Kirk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not many hotel/motels in the area seemed clean, this seemed like the best place that wasn't twice the price. It was not. Nice people working at the front desk at least. But the place smelled like everything you don't want to smell like. Unleashed pit bulls walking through halls with their owner. Pretty sure all the first floor rooms are booked with long-term tenants. The rooms are minimalist, which I don't usually mind. But you can't control the room temperature, or at least my thermostat was broken because no buttons changed it from 69 degrees. The 28? inch TV is mounted to a large piece of black wood, as though the optical illusion would make you think the TV is actually a 42 inch. The bed sheets looked clean, but the pillows smelled. The shower is this weird corner thing, if you're a larger individual, good luck. I'm a skinny 6'5 and I barely made it work. I was just hoping to find the diamond in the rough, where picky people complain, but it's clean at least. This was not that. Won't be back, will go to Air BnB where pricing was about the same. Again, at least the people working there seemed nice. I didn't need anything or ask for anything, just checked in and out(paid and did all on Expedia).
Stayed 1 night in Jun 2023
Response from Nancy Y. on 13 Jun 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Kara

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room and Motel was wonderful. It was updated and cleaned, we just had a few things happened that I hope is fixed soon. We stayed on May 20th and about 3:00 in the morning the fire alarm went off. We had to wait outside until the motel was cleared and then we went back inside. It happened again around 5 in the morning. It was due to a faulty system and someone was lighting candles in their room for their dogs. So it could have been better and I hope the motel fixes the issue soon.
Stayed 1 night in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi Kara,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Robert

Fire alarm activated at 3AM and again at 5AM, both were false alarms. Front desk blamed faulty fire/smoke detectors in lobby area. Will be requesting refund from Motel 6.
Stayed 1 night in May 2023
Response from Brand Experience Team on 5 Jun 2023
Hi Robert,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

2/10 Terrible

bonnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!!
We traveled 6 1/2 hours to attend a doowop concert at their high school. This motel is very difficult to find and also difficult to find the entrance to it. The hotel isn’t very clean at all. Our door didn’t close, you had to push it shut and the bathroom door didn’t close either. Bed sheets had a stain on them so I just covered it with one of the blankets on the bed. But we decided that for 1 night we would be fine. Little did we know that we would get no rest. The fire alarm malfunctioned at 2 a.m. and again around 5 a.m. Nothing like going outside in your night clothes. Both times the entire motel was evacuated until firefighters were able to clear the motel for anyone to return to their rooms. After the second one happened we just left. We had to drive home with a 6 1/2 hour trip with no sleep. Rediculous to say the least. Hotel.com or motel 6 will not compensate for our horrible night. I’m done with both!!
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Bonnie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Vanessa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 fire alarm evacuations!
Absolutely awful! We got woken up to a faulty fire alarm not once but twice... 3 am and 5 am had to evacuate the building! After the second time we just checked out early because we couldn't handle another alarm.. Also the beds were just terrible and my back is killing me now..
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Vanessa, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Brianna

Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t book here. We got woken up not once but TWICE by the fire alarm (3am and 5am). There were multiple conflicting stories as to why it kept going off. Apparently someone was smoking in their room setting it off. Someone else said that it was a faulty fan. Asked for a refund or partial and was not told they could not give us one since it was out of their control. DO NOT STAY HERE SAVE YOUR MONEY OR GO SOMEONE A BIT NICER. Hotel smelt like cigarettes and weed as soon as you walked in and throughout the hallways. No refrigerator no microwave. Hard to find as well it’s in the back behind the Walmart.
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Brianna, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

4/10 Poor

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We got woken up at 2am and 5am due to fire alarms caused by a faulty fan (nothing associated with our room)
Stayed 1 night in May 2023
Response from Brand Experience Team on 30 May 2023
Hi Christopher, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ok hotel
Check-in was fine, there is plenty of parking and the hotel is in a good location. However, we asked for a mini fridge in the room which was not provided. The room itself was fine but the hallway smelled horrible. The smell would come into our room. I had to put towels around the door to keep the smell out.
Stayed 1 night in May 2023
Response from Brand Experience Team on 15 May 2023
Hi Nicole, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Valeriu

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Rebekah

Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Disliked: Amenities, property conditions & facilities
The room didn’t have a refrigerator and the USB port to charge my phone wasn’t working. The hallways smelled like smoke and the people were loud staying there. Just awful
Stayed 1 night in Apr 2023
Response from Nancy Y. on 11 Apr 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Ruth

Travelled with family
Liked: Staff & service
It was ok
Stayed 1 night in Mar 2023
Response from Nancy Y. on 21 Mar 2023
Thank you for the wonderful rating!!Nancy Y.#Team6

8/10 Good

Donald

4/10 Poor

Kenneth

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Diry
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 14 Dec 2022
Hi Kenneth,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

8/10 Good

Matt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We needed a place to sleep after visiting a friend. We did not want to make a late night 90 minute drive. The hotel was about $100. The room was spartan but the bed was ok. The halway had a weird chemical smelll and there was a large overflowing trash can to great me when I got off of the elevator as well as trash in the hallway. I get it this is a discount hotel with probably not a lot of staff but i would expect trash to be picked up and let to fester. The person who checked me in was nice enough i am not used to seeing front desk staff sitting down at the desk but whatever. This is a new world. I got a clean and sparse room with a decent bed. It served my purpose.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 14 Dec 2022
Hi Matt, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Bruce

Stayed 1 night in Oct 2022

8/10 Good

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. The facility however was showing it's age. Location behind another closed business and in front of warehouses/business not the most confidence inspiring. For the price we got a clean place to sleep.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 17 Oct 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Jennifer

Stayed 1 night in Sep 2022
Response from Nancy Y. on 17 Oct 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Last Stay at Motel 6 Pottstown
A strong wet dog smell was present in the first floor hall and we had to keep the air conditioning off to prevent the odor from reaching our room. The room itself was bare-bones, but clean.
Stayed 4 nights in Sep 2022
Response from Nancy Y. on 17 Oct 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

John

Travelled with partner
Disliked: Amenities
Reserved handicap room, I’m in a wheelchair and can barely walk. Based on reviews I expected coffee and continental breakfast, incorrect! No coffee. No microwave no fridge. To top it all off the bathtub not too wheelchair compliant, and very slippery almost fell. Last but not least bums hang at front desk all night being loud.
Stayed 3 nights in Aug 2022
Response from Nancy Y. on 17 Oct 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6