Portrush West Strand Beach

There will be a kettle in your room with tea packets. The oven, stovetop, and laundry machine does not work. There is a working fridge. The TV has channels and apps to watch shows/films. If you like to walk, this is the place to be. However, if you do not, take the bus because the city centre is 1.6km. There is no front desk, if you need help you have to go outside and ring the bell to alert the staff. The room was nice and comfy.

I was really taken back by the size of the room (extremely small) but it was clean. The bed however was sunken in in the middle. The toilet roll holder was not fixed and fell off. I had to re-attached it. I locked the bathroom door when I had a shower and really panicked when I couldn't unlock it which wasn't pleasant. The walls are paper thin and I could hear everything eg others walking or using the bathroom. For the cost I thought it was very expensive.

The Adelphi Portrush is definitely NOT a five-star hotel, nor nothing near it. To start off the receptionist - Aidan- is hopeless and actually a bit stupid. The hotel offers parking in the Atlantic hotel but Aidan couldn't tell me how to get there. It would have been helpful if he told me to look out for the Ramada Hotel sign but he didn't. Nor did he tell what number parking spot was appointed to me. He also told me the fob he gave me was for the barrier. There is no barrier. He gave my husband a crazy explanation about the availability of breakfast in bed. It would have been much easier if he had just said that it was not available - another sign that this is not a five-star hotel. The room was small, the bed was small, the curtains did not draw all the way out to the edge of the window, the blind would not roll up. There was no toilet brush in the bathroom. All these are signs of it not being a five-star hotel.