Dear Ralph,Thank you for taking the time to leave us your feedback. I am sorry to hear you didn’t enjoy your stay with us, as it is our sole goal to ensure that every guest who stays with us experiences the very best of Highland hospitality. We do however take issue with the version of events presented within this review.The Bosville is made up of three 19th-century listed buildings. This means that we have a property full of character, however we unfortunately are unable to add in an elevator to allow access to out guest bedrooms.Due to our location in the centre of Portree, we do not have our own private carpark, the spaces outside the hotel do not form part of our property, however they are available for our guest’s use on a first come first serve basis.It is vitally important for us that that our potential guests are able to make an informed decision prior to booking with us, and we do state explicitly on our website and on all other third party booking sites that we are unable to offer an elevator or onsite parking. Indeed we write to all guests prior to arrival, inviting you to inform us of any special assistance that may be required in relation to access. On checking our correspondence, we do not appear to have received any reply from yourselves before you arrived. It would appear that you have missed all of this information when making your booking, it is incorrect to state that we attempted to mislead you in anyway. As soon as the team on reception were aware of the access issues that that the potential to impact your enjoyment of your stay, we made every effort to rectify the situation including an offer of an upgrade to our sister property, just three minutes from the Bosville, which has fully accessible rooms and onsite parking. This offer which would have immediately solved your complaint was declined. Following you rejection of what we believed was a perfectly reasonable solution, we ensured that you bags were taken to your room and assistance was provided throughout the remainder of your stay.In summary, we provided all of the information you claim was missing, both online and directly in written correspondence, but this seems to have been overlooked by yourselves. Our team of hospitality professionals (whose sole goal was to ensure your satisfaction), were forced to manage a very stressful situation for both you and them. We offered an immediate resolution which you declined. While we understand your frustration, it is rather unfair to be faced with a review that is in itself, misleading and inaccurate.Should you wish to discuss your experience further, please do not hesitate to contact me directly.Kind regards,Laura CareyRooms Division Manager

Dear Ralph,Thank you for taking the time to leave us your feedback. I am sorry to hear you didn’t enjoy your stay with us, as it is our sole goal to ensure that every guest who stays with us experiences the very best of Highland hospitality. We do however take issue with the version of events presented within this review.The Bosville is made up of three 19th-century listed buildings. This means that we have a property full of character, however we unfortunately are unable to add in an elevator to allow access to out guest bedrooms.Due to our location in the centre of Portree, we do not have our own private carpark, the spaces outside the hotel do not form part of our property, however they are available for our guest’s use on a first come first serve basis.It is vitally important for us that that our potential guests are able to make an informed decision prior to booking with us, and we do state explicitly on our website and on all other third party booking sites that we are unable to offer an elevator or onsite parking. Indeed we write to all guests prior to arrival, inviting you to inform us of any special assistance that may be required in relation to access. On checking our correspondence, we do not appear to have received any reply from yourselves before you arrived. It would appear that you have missed all of this information when making your booking, it is incorrect to state that we attempted to mislead you in anyway.As soon as the team on reception were aware of the access issues that that the potential to impact your enjoyment of your stay, we made every effort to rectify the situation including an offer of an upgrade to our sister property, just three minutes from the Bosville, which has fully accessible rooms and onsite parking. This offer which would have immediately solved your complaint was declined.Following you rejection of what we believed was a perfectly reasonable solution, we ensured that you bags were taken to you room and assistance was provided throughout the remainder of your stay.In summary, we provided all of the information you claim was missing, both online and directly in written correspondence, but this seems to have been overlooked by yourselves. Our team of hospitality professionals (whose sole goal was to ensure your satisfaction), were forced to manage a very stressful situation for both you and them. We offered an immediate resolution which you declined. While we understand your frustration, it is rather unfair to be faced with a review that is in itself, misleading and inaccurate.Should you like to discuss your experience further, please do not hesitate to contact me directly.Kind regards,Laura CareyRooms Division Manager

Dear Brendan,Thank you for taking the time to leave us your feedback. It is great to hear you enjoyed your time with us. I am sorry to hear you found the pillows too hard. Had you brought it to our attention, we would have been happy to swap them for some soft, down pillows for a comfortable night sleep. We hope you enjoyed your time on the Isle of Skye and will think of us, or one of our sister hotels for your next visit to beautiful Scotland.Kind regards,Laura CareyRooms Division Manager

Thank you for your review and your time to write it, which is highly appreciated.Kind regards

Dear David,Thank you for taking the time to leave us your feedback. The hotel is contained within a trio of 19th-century cottages therefore access to our rooms is via stairs only as we are not able to add an elevator to a listed building. We hope you had a wonderful onward journey and that you will think of us, or one of our sister hotels for your next visit to bonnie Scotland.Kind regards,Laura CareyRooms Division Manager

Dear John,Thank you for posting your review. I am happy to know you enjoyed your stay at the Bosville Hotel. Please try one of our sister hotels through Scotland on your next trip.Kind regardsMoira

Dear Edwin,Thank you for the great rating. Come visit us again next time you come over to Skye.Kind regardsMoira

Dear Maria,Thank you for the great review and perfect rating. We hope to see you again on your next visit to Skye.Kind regardsMoira

Thank you Robin,We appreciate your lovely review.Hope to see you soon.Kind regards,

Thank you, Christine, for your time and caring words.We hope to see you soon.Kind regards,

Thank you Susan for your time and warm words. I'll pass that to Chris.Kind regards and hope to see you soon.

Thank you for your warm words.We hope to see you soon.Kind regards,

Dear Jeanne,Thank you for posting this great review. We will be looking forward to welcoming you on your next visit, either to the Bosville Hotel or one of our sister hotels through Scotland.Kind regardsMoira

Dear Peter,Thank you for posting your review. I am very sorry your stay was not perfect. Unfortunately, we are not able to offer parking at the Bosville due to our location, and this is advertised in our website. I have taken note of the issue with the bathroom, and this has been passed on to our housekeeping team. Should you wish to talk about your experience, please contact me directly at the Bosville Hotel.Kind regardsMoira

Dear Michael,Thank you for the great rating!Kind regardsMoira

Dear Major,Thank you for posting your review. It is great to know our guests were happy with the hotel and the service we offered. Please visit us again on your next trip to Skye, or try one of our sister hotels through Scotland.Kind regardsMoira

Dear Lesley,Thank you for posting your review. It is great to know our guests were happy with the hotel and the service we offered. We will be looking forward to welcoming you again.Kind regardsMoira

Dear Jane,Thank you for your kind review, we are delighted that you had a good time whilst staying in Portree.We are looking forward to welcoming you again!Best regards,The Bosville Team

Dear Dr Sean, Thank you for posting your review. We will be very happy to welcome you again to the Bosville hotel, or to one of our sister hotels through Scotland. Let's make sure you get to try our restaurant for the dinner service.Kind regardsMoira

Dear Barry,Thank you for posting your review. Come visit us again on your next visit.Kind regardsMoira

Thank you for the great rating!

Dear Alasdair,Thank you for posting your review. It's great to hear you enjoyed your stay with us, and that the team did not dissapoint. We will look forward to welcoming you on your next visit to Skye.Kind regardsMoira

Thank you for the rating!

Dear Brett,Thank you for posting your review. I am happy to hear you enjoyed your stay at the Bosville hotel. On your next visit, please try to have dinner with us, the Dulse & Brose will not disappoint.Kind regardsMoira

Dear John,Thank you for the great score!Kind regardsMoira

Dear Holly, Thank you for taking the time to post your review. We are very pleased to hear you liked your room. Our Premier rooms are on the top floor of the hotel, but the extra climbing is worth it once you arrive in a lovely large room with a great view. Why not try our other hotels through Scotland on your next holiday?Kind regardsMoira

Dear David,Thank you so much for posting your review. I am happy to hear you have experienced our unique welcome, and that you are already planning your next visit. Why not try our sister hotels through Scotland?Kind regardsMoira

Dear Annie,Thank you for posting your rating! We hope to see you again on your next visit.Kind regardsMoira

Dear Kelly,Thank you for posting this amazing review. It is so rewarding to hear that we got it right in everything and provided great service and product. You should try to visit our other hotels in Scotland and enjoy everything the Perle Hotels have to offer.Kind regardsMoira

Dear Julie,Thank you for posting your review. I am pleased you enjoyed the Bosville Hotel. Plase remember to visit us again on your next trip to Skye.Kind regardsMoira