We had a short trip 6/5-6/7 to kick off summer with family who live near by.
We noticed as soon as we were inside there no towels in the bathrooms since we all ran in to potty after the drive. Turns out it’s because all the towels were in the laundry room still dirty. There was no laundry soap so I could not get it started. Went to wash my hands at the kitchen sink and saw there was no hand or dish soap and an old dirty sponge. Messaged the owner and found out the cleaning people never came. So we walked into a dirty house during a pandemic, yay! She did send them quickly which was nice, but we had to leave so they could clean which screwed up our plans. They did the absolute bare minimum cleaning and left smudges and marks on the doors and mirrors, left us the old sponge to do our dishes. Sand in all the dresser drawers so we could not put our clothes in.
Later when I tried to get my kids ready for bed we realized there wasn’t enough bedding, and some of the bedding was dirty. Some sheets & towels were stained but grossest of all- there was a bathing suit crotch liner on one of the blankets. I was told not to worry they were washed last week. So FYI the blankets are not washed between use, during a pandemic. *gag*
There was no internet and the dvd player was inoperable. The owner mentioned the dvd on the day of my check in but was not willing to fix the problem until I let her no there was no internet. She had a friend come and try to reboot the internet, unfortunately it didn’t work. She then offered then to bring a new DVD player and some pillow cases the next day, but I just had my mom bring me what we needed when she came.
Saturday morning we got a text that there was a scheduled power outage on the whole island for 6/7, 7am-7pm. I did not see it until the evening because we were at the beach. The owner said she just found out, but a quick google search found lots of news about it and every local I talked to seemed to know,so that seems hard to believe. Monday morning we had to get up at 6 to make coffee and cook, do anything we needed electricity for. I don’t go on vacation to wake up early and do chores. Had we known in advance we could have made other arrangements. We had only one useful day and two totally wasted half days. I understand that some of it is out of the owner’s control but there was just one too many things wrong. I think we deserve a partial refund for all the time wasted dealing with other people’s problems.