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Reviews of Quality Inn Port Arthur – Nederland

2.5 out of 5
Quality Inn Port Arthur – Nederland
8040 Memorial Blvd, Port Arthur, TX

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 42 out of 149 reviews" "
Rating 6 - Okay. 31 out of 149 reviews" "
Rating 4 - Poor. 11 out of 149 reviews" "
Rating 2 - Terrible. 12 out of 149 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

lydia

Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you for taking the time to leave us this exceptional review! We hope to continue to please you while meeting your hospitality standards in the future!

10/10 Excellent

Brianna

Stayed 5 nights in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you for your glowing review! Should you have any feedback about our property, staff, or amenities, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

10/10 Excellent

Jayson

Stayed 1 night in Jan 2024
Response from Front Desk on 25 Feb 2024
Thank you for staying with us! We hope that your stay was pleasant, your expectations surpassed, and if there's anything that we can do better, please let us know.

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Front desk on 6 Feb 2024
Thank you and hope to see you again.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk on 25 Feb 2024
Thank you for taking the time to leave us this exceptional review! We hope to continue to please you while meeting your hospitality standards in the future!

8/10 Good

Cilton

Stayed 1 night in Dec 2023
Response from Front desk on 6 Feb 2024
Thank you !

6/10 Okay

Troy

Business traveller
Liked: Room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mark

Stayed 1 night in Oct 2023

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front desk on 7 Oct 2023
Thank you

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Front desk on 27 Oct 2023
Thank you

6/10 Okay

jamie

Travelled with family
Liked: Cleanliness, room comfort
The room was clean, but the tub does not drain and the door to the unit will not open more than 45 degrees, as the floor is not level (the carpet under the door sweep won't last.) Most staff was friendly, but one morning I came down to the breakfast area to work after the breakfast was over and there was no one in the area. I literally sneezed twice and the desk clerk asked if I had COVID and said I was contaminating the "entire area." So I worked from my room. We'll stay elsewhere next time.
Stayed 2 nights in Sep 2023
Response from Front desk on 15 Sept 2023
Hello and thank you for taking the time out to give feedback on your stay. Addressing the bath tub, did you let front desk know of this? We would have been more than happy to move you or get it looked at it. Maintenance has looked at it and it seems to be draining perfect. On the issue of the breakfast attendant I do believe there was some misunderstanding. She was talking with you about the coughing and sneezing though out the whole breakfast area and dining area. It was said how covid was back up again and you stated you had allergies. The breakfast area is closed to guests so at the time you was down was when breakfast was going on and several guests were down in the dining area. We have to keep everyone safe and free from any illness if there is one. And yes there was concern of the coughing and sneezing from the other guests that was in the dining area. But I am sorry if you thought someone directly said you had covid. But if someone is sick we would like them to stay in their space. Again thank you for staying with us and for your feedback. Hope your allergies are better and hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front desk on 25 Sept 2023
Thank you for staying with us!!

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness
Friendly & efficient front desk team
Staff was really friendly and nice. Really quick check-in. Room was comfortable but the cleaning staff could use some supervision. There was a wet washrag and hair in the sink and it was fixed easily enough, but it made me wonder what else they didn't do.
Stayed 1 night in Aug 2023
Response from Front desk on 15 Sept 2023
Thank you so very much and I am so sorry for this overlook.

8/10 Good

Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from front desk on 10 May 2023
Thank you :)

8/10 Good

Gregory

Stayed 1 night in Apr 2023

10/10 Excellent

Kristie

Stayed 3 nights in Apr 2023
Response from Front desk on 10 May 2023
Thank you for the perfect score !

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond, great experience.
Stayed 1 night in Apr 2023
Response from Front desk on 10 May 2023
Thank you for your feedback !

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is well maintained & our handicap accessible room was spotless. Breakfast was exceptional. Staff was friendly. The noise from the highway is muted somewhat by the blackout curtains, but we could still hear sirens & loud cars & trucks. Thankfully, that did not disturb our sleep. I would stay there again.
Stayed 2 nights in Mar 2023
Response from terry on 18 Mar 2023
Thank you so much for the awesome feedback. We are super excited that you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Sylvia

Liked: Cleanliness, staff & service, room comfort
the shower would not turn off.
Stayed 1 night in Feb 2023
Response from Front Desk on 5 Mar 2023
We are terribly sorry for the inconvenience. The issue has since been rectified, and we hope that you will give us another chance in the future.

8/10 Good

Lucas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are working a shut down, this is the place. Breakfast at 5am, full size fridge. Hot water for days. Big boxs stores all around. Room was sleep and the bed felt great My one complaint is, the room made me congested. Its really messed with my sleeping. It had to be the room because it cleared up with in an hour of leaving the room. Go to the room to shower and change. Get congested, go out to eat and it clears up only to comeback when I went back to the room to sleep. Gonto work and thenplant and a can breath great all day. Only to come back to the room and get congested again
Response from Choice hotels on 25 Nov 2022
Thank you for the feedback and it will be passed on and thank you for staying with us.

8/10 Good

Roger

Travelled with family
Liked: Staff & service, property conditions & facilities
comfortable rooms, great shower, friendly staff
Response from Terry on 25 Nov 2022
Awesome, thank you for staying with us and for the positive feedback.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front desk on 26 Oct 2022
Thank you for the perfect score !!

8/10 Good

Janice M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean but basic
Stayed 2 nights in Oct 2022
Response from Front desk on 23 Oct 2022
Thank you for the feedback on your stay.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Tyra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The kitchenette didn't have any pots or pans, silverware, or cooking utensils. The microwave went out and the second microwave takes up all the space on the counter.
Stayed 1 night in Sep 2022
Response from front desk on 12 Oct 2022
thank you

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2022
Response from terry on 16 Sept 2022
hello can you please call the front desk, 409-729-3434

10/10 Excellent

ANTHONY

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, clean ,good service
Stayed 1 night in Jul 2022
Response from Front desk on 11 Aug 2022
Thank you so very much and glad you enjoyed your stay.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay near the Port Arthur refineries.
Stayed 1 night in Jul 2022
Response from Terry on 16 Jul 2022
Thank you for staying for us.

10/10 Excellent

shelbi

Liked: Cleanliness, staff & service, amenities
I liked that it was quiet and had plenty of parking
Stayed 1 night in Jul 2022
Response from Front desk on 16 Jul 2022
Hope you see you again soon.

10/10 Excellent

Vivianitza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent service.
Stayed 5 nights in Jun 2022
Response from front desk staff on 9 Jul 2022
Thanks for the awesome score. Hope to see you again.

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Idk
Stayed 2 nights in Jun 2022
Response from front desk on 14 Jun 2022
Hello thank you for staying with us .

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Front desk on 14 Jun 2022
Thanks for the perfect score

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet. Tha only problem we had was the bathroom floor was very moist and slippery. Overall I will stay again. The price is reasonable.
Stayed 1 night in Apr 2022
Response from Terry on 14 Jun 2022
Thank you so much for the feedback and will pass this along.

10/10 Excellent

James, Wimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for a one night stay. Clean and quiet.
Stayed 1 night in Apr 2022

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large, bed comfortable, clean.
Stayed 3 nights in Mar 2022
Response from Front desk on 31 Mar 2022
Thank you so much for your feedback!!! Glad you enjoyed your stay. See you again soon.

2/10 Terrible

Alex

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I had a reservation when I came in I was running late because it was a lot of traffic. The gentleman was saying ,I can’t check in because it was after two he had run his report for the day. Bad service I had to call Expedia .they called the office and convince him that he had to check me.gave me a dirty room had to come back downstairs take me another room,where they had roaches!! I don’t recommend the service to no one..
Stayed 1 night in Mar 2022
Response from Terry on 22 Mar 2022
Hello, thank you so very much for the feedback. But upon looking through our notes I can't seem to find any details on this. If you could please call the hotel it would greatly be appreciated.

10/10 Excellent

Chauntagua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from terry on 22 Mar 2022
Awesome !! Thank you for the 10 out of 10.

8/10 Good

Jessie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Inn stay
Service was good helpful with everything rooms was good bed was comfortable and pillows bathroom sinked leaked hot water in tub was wrong direction toilet seat broke or very very loose and seats to low need to up grade them
Stayed 3 nights in Mar 2022
Response from Front desk on 13 Mar 2022
Hello and thank you so very much for your feedback. Looking through our front desk and maintenance notes I could not find any reports of these issues. We would have been glad to move you or fix them. I will have our plumber look at the tub. Which direction should it be? I do hope you will give us another chance to satisfy your needs. Thank you again

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Front desk on 8 Mar 2022
thank you for the perfect score !!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front desk on 8 Mar 2022
Glad you enjoyed your stay and thank you for the perfect score

4/10 Poor

Paula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Jason

Stayed 4 nights in Jan 2022
Response from front desk on 11 Mar 2022
Thank you

6/10 Okay

Talton

Travelled with family
Liked: Cleanliness, staff & service
Not hPpy
Difficulties with room keys, i had to leave my wife to be and my daughter in the cold so they could gove me a key to get into out room...
Stayed 1 night in Jan 2022
Response from front desk on 11 Mar 2022
So very sorry. thank you again

10/10 Excellent

anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front desk on 8 Mar 2022
Awesome Thank you

8/10 Good

Alcenise

Stayed 2 nights in Jan 2022
Response from Front desk on 8 Mar 2022
Thank you and look forward to you visiting us again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Hunter was awesome! We got the 1st floor room we needed, since there is no elevator to transport the ice chest with items that needed refrigerator/freezer. Room was very comfortable & Hunter helped us immediately with a TV problem. Thank you
Stayed 1 night in Jan 2022
Response from front desk on 11 Mar 2022
thank you again

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Quality Inn on 18 Oct 2021
Thank you for the perfect score!!! You rock !!!

6/10 Okay

Tegan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was super friendly and nice, but the carpet in our room was extremely dirty and sticky.
Stayed 2 nights in Oct 2021
Response from Marlinda P. on 17 Oct 2021
Dear Valued Guest, We thank you for choosing to stay with us. And also for completing the survey. Sincerely, Marlinda P. Front Desk

6/10 Okay

Barry M.

Fishing trip!
Property was clean and well located and the price was good for fishermen. On the second night we had no cold water in the shower. We were offered another room but we declined. The roll away bed is not worth the money your better off bringing an air mattress.
Stayed 2 nights in Oct 2021