Title: Casa do Mercado Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa do Mercado Hotel with a 24-hour front desk, 9-minute walk to Ponta Delgada Harbour ![Studio, 1 Queen Bed with Sofa bed (Red) | View from room](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/a32295f9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exclusive Loft, Multiple Beds, City View | Living area | 32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/5e43ced6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/1e241dc6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 1 Queen Bed, City View (Red) | Individually decorated, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/aed20cfb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio, 1 Queen Bed with Sofa bed (Red) | Private kitchenette | Espresso maker, coffee/tea maker, electric kettle](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/34cbb37d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa do Mercado, in the historic district, offers a charming base for visitors. The scenic terrace is perfect for unwinding. WiFi keeps you connected, and the continental breakfast starts your day right. The 24-hour front desk ensures help is always available. 8.0 Very good ## Popular amenities - Breakfast available - 24/7 front desk - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 24 - Nov 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 25 - Nov 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=36276020&PinnedHotelID=36276020&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Exclusive Loft, Multiple Beds, City View | Living area | 32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/5e43ced6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Loft, Multiple Beds, City View ### Highlights Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchen - 538 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Queen Bed and 2 Single Sofa Beds ![Deluxe Double Room, 1 Queen Bed, City View (Yellow) | Individually decorated, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/ee863d55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed, City View (Yellow) 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Rainfall showerhead - 226 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Individually decorated, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/5ae4a8ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Queen Bed, City View (Red) ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Rainfall showerhead - 194 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Studio, 1 Queen Bed with Sofa bed (Red) | Individually decorated, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/f5b28ca4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed (Red) 10.0 Exceptional 1 review ### Highlights Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette - 323 sq ft - Sleeps 3 - 1 Queen Bed and 1 Single Sofa Bed ![Double Room, 1 Queen Bed (Neutral) | Individually decorated, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/37000000/36280000/36276100/36276020/4cb64941.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 Queen Bed (Neutral) 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Rainfall showerhead - 183 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPonta-Delgada-Hotels-Casa-Do-Mercado.h36276020.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPonta-Delgada-Hotels-Casa-Do-Mercado.h36276020.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.74100%2C-25.66480&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Xo6UwWhYngqd6-Rjkqf9eidLqDg=) Largo Camões, 21, Ponta Delgada, 9500-349 #### What's nearby - Ponta Delgada Marina - 3 min walk - 0.2 miles - University of the Azores - 3 min walk - 0.2 miles - Ponta Delgada City Gates - 5 min walk - 0.3 miles - Ponta Delgada Harbour - 10 min walk - 0.6 miles - Santuário do Senhor Santo Cristo dos Milagres - 10 min walk - 0.6 miles #### Getting around - Ponta Delgada (PDL-Joao Paulo II) - 7 min drive #### Restaurants - ‪Stage - ‬4 min walk - ‪Mercado do Peixe - ‬4 min walk - ‪Yuzu Ramen - ‬2 min walk - ‪Baía dos Anjos - ‬6 min walk - ‪A Colmeia Confeitaria - ‬3 min walk ## About this property ### Casa do Mercado Upscale hotel near Ponta Delgada Harbour Casa do Mercado provides a terrace and more. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Continental breakfast (surcharge), smoke-free property and a 24-hour front desk Room features All rooms are individually furnished, and feature comforts such as air conditioning, in addition to perks such as free WiFi and sound-insulated walls. More conveniences in all rooms include: - Rainfall showers, free toiletries and hairdryers - 32-inch flat-screen TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Living area](https://images.trvl-media.com/lodging/98000000/97580000/97572600/97572559/0d5edfca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostel Matriz 55 Ponta Delgada - Free WiFi - Air conditioning - Breakfast available - Soundproof rooms 10 Exceptional 15 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=97572559&PinnedHotelID=97572559&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/20000000/19940000/19935900/19935891/8bfa9810.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Ateneu Ponta Delgada - Free WiFi - Breakfast available - Housekeeping 8.6 Excellent 162 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=19935891&PinnedHotelID=19935891&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107250000/107247700/107247659/1a4b69c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Rock Hostel Ponta Delgada - Pool - Breakfast included - Free WiFi 9.8 Exceptional 15 reviews £36 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=107247659&PinnedHotelID=107247659&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/49000000/48880000/48878600/48878561/368aef1d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa do Teatro Ponta Delgada - Free WiFi - Air conditioning - Breakfast available - 24/7 front desk 7.8 Good 70 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=48878561&PinnedHotelID=48878561&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 5 for children ### Family friendly - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - Terrace ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 2:30 PM please contact the property in advance using the information on the booking confirmation ### Access methods Access code, staffed front desk ### Pets Pets not allowed (service animals welcome) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 10.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately EUR 10 for adults and from EUR 5 for children - Rollaway bed fee: EUR 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Casa Mercado Hotel Ponta Delgada Hotel Casa do Mercado Ponta Delgada Ponta Delgada Casa do Mercado Hotel Casa do Mercado Ponta Delgada Casa Mercado Ponta Delgada Casa Mercado Hotel Casa Mercado Hotel Casa do Mercado Casa Mercado Ponta Delgada Casa do Mercado Hotel Casa do Mercado Ponta Delgada Casa do Mercado Hotel Ponta Delgada ## Frequently asked questions ### Is Casa do Mercado pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Casa do Mercado? > This hotel doesn't offer parking. ### What time is check-in at Casa do Mercado? > Check-in start time: 2:00 PM; check-in end time: midnight. ### What time is check-out at Casa do Mercado? > Checkout is at noon. ### Where is Casa do Mercado located? > Situated in the historical district, this hotel is within a 10-minute walk of Mercado da Graça and Ponta Delgada Harbour. Teatro Micaelense and Ponta Delgada Marina are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa do Mercado Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 41 8 - Good 23 6 - Okay 10 4 - Poor 7 2 - Terrible 8 ### 8.4/10 Cleanliness ### 8.0/10 Staff & service ### 8.0/10 Amenities ### 8.4/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Patrick 8 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, very quiet and all round great stay! ##### Patrick Stayed 1 night in Jul 2022 ### 8/10 Good #### Emily 25 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They were very helpful when I had questions and the location was excellent! ##### Emily Stayed 2 nights in Aug 2024 ### 8/10 Good #### Denny 13 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property and helpful staff. Great value stay for the cost. I would stay there again. ##### Denny ### 10/10 Excellent #### Teijo Olavi 27 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very good service and a nice and clean room in the middle of the town. ##### Teijo Olavi Stayed 7 nights in May 2023 ### 10/10 Excellent #### Bryan 13 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and quiet space in a great central location. Excellent value for the price. ##### Bryan Stayed 1 night in May 2024 ### 10/10 Excellent #### Steve 25 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice property ##### Steve Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Anna 29 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well worth the cost Really well located, close to everything. Reasonably priced in Ponta Delgada. We enjoyed our time there. ##### Anna Stayed 10 nights in Jul 2024 ### 10/10 Excellent #### Robert 30 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are friendly, helpful and accommodating. ##### Robert Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Marcel 6 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very kind and helpful staff. Can only recommend. ##### Marcel Stayed 1 night in Feb 2024 ### 10/10 Excellent #### maria 29 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!! ##### maria Stayed 1 night in Aug 2022 ### 4/10 Poor #### KASIA 21 Aug 2024 Disliked: Cleanliness, amenities, property conditions & facilities Let’s get new towels, clean the chairs, update some furnishings (sofa sleeper) and new bedding! Also, we had the same breakfast options (meats and bread) five days in the row. ##### KASIA Stayed 6 nights in Aug 2024 ### 4/10 Poor #### Teresa 31 Aug 2024 Disliked: Cleanliness, amenities, property conditions & facilities Room should have a fridge. Newer sheets, better pillows, new bed covers. Front door lock needs updating, difficult to open with keys provided in lock box. ##### Teresa Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Jose A. 27 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Was there 7 nights shower never drained well had to turn water on and off every 15 seconds it was ridicules talk to manager never did anything about it , place is very old outdated, I’ll never stay there again that’s for sure. ##### Jose A. Stayed 6 nights in Jun 2024 ### 8/10 Good #### Christa 17 Aug 2024 Liked: Amenities The hotel is in a great location. The staff were very helpful and made sure we got a taxi for our early morning trip to the airport. We unfortunately got one of the attic rooms. It was very small and slanted because of the roof. Both my sister and I bumped our heads before getting used to the way the room slopes. We got a chance to look in other rooms and they were very spacious and beautiful. Also the second set of stairs is very steep! Hard to bring luggage up! Overall a very nice and convenient place to stay! ##### Christa Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Kristin 5 Jul 2022 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve! ##### Kristin Stayed 1 night in Jun 2022 ### 8/10 Good #### Carmichael 14 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage. ##### Carmichael Stayed 4 nights in Apr 2024 ### 4/10 Poor #### Alice 28 Jun 2024 Disliked: Cleanliness, staff & service, room comfort #### Disappointing Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered. ![](https://a.travel-assets.com/ugc/hotel-reviews/CD4911FEFD5E40885239DA2FB5AE55118DF6868E1719144641112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alice Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Alice 23 Jun 2024 Disliked: Cleanliness, staff & service, room comfort #### Disappointing Upon arrival we were told that there had been a kitchen disaster, though this didn’t really affect us. What was a disappointment was the one pager on termites which were present and we saw flying around, the shower that pooled water instead of draining and the rock hard pillows. All of these factors led to an uncomfortable stay and we regret booking this accommodation. We tried to ask for assistance with the drain and getting other pillows and it was not offered. ![](https://a.travel-assets.com/ugc/hotel-reviews/CD4911FEFD5E40885239DA2FB5AE55118DF6868E1719144641112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alice Stayed 2 nights in Jun 2024 ### 4/10 Poor #### Dyanna 13 Sept 2024 Liked: Staff & service Just avoid. While the location is KEY it stops there; as mentioned, terrible non consistent wifi, a bed sheet that was too small for the bed, stained rusty sheets that were also torn, musty towels; the BEST part about my room was the roof window, but you’re barely allowed to use it because of bugs (which is fair!); as mentioned, zero amenities and the stairs are incredibly deep and terrible to navigate. The kitchen is in need of deep repair and while there’s a fridge, it’s not clear whose food is whose. For a “4 star hotel” I expected a hell of a lot more AND reception AND amenities; I considered checking out and staying elsewhere at a cost. ##### Dyanna Stayed 6 nights in Sep 2024 ### 2/10 Terrible #### Antonio 24 Sept 2024 Disliked: Staff & service, amenities, property conditions & facilities This is not a hotel. This is a regular building remodeled as individual rooms. There are no personal interactions with any human being, although the place is advertised at the Expedia website as having a front desk attended 24/7, which is plain false. Access into the building is obtained through a code provided via WhatsApp, meaning that you need a functional cell phone in the Azores (some European sim cards will not work here); the code provided opens a box where a key attached to a chain is used to open the street door. Stairs with no elevator will give you access to the room assigned to you: you will find the door open with the key in the inside lock. Again, this place provides nothing other than a bed under a roof, at a price similar or higher than the cost of a room at real hotels, with front desks and personal services just a block away. Never again. ##### Antonio Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Andrea 24 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service. ##### Andrea Stayed 5 nights in Aug 2023 ### 2/10 Terrible #### Lucy 16 Aug 2024 Disliked: Staff & service #### No 24 hour Reception This hotel specifically states it has a24/7 reception front desk, it does not. For our trip we required a hotel with 24/7 reception, This was crucial for us as we were traveling with a small child. However, upon arrival, we found that this was not the case. Nor was anyone available to meet us, as a result we had no information about our room. A telephone reception operates 0930-0130 as stated on a poster on a table. This clearly does not meet the advertised 24/7 front desk service. We decided not to stay and requested a refund, but the hotel refused several times claiming that it meant something else. I would not recommend this hotel based on their failure to provide the services as advertised. ##### Lucy Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Ricky 3 Jul 2024 Disliked: Cleanliness, amenities, property conditions & facilities Definitely DO NOT recommend. The property is in a very bad condition, infested by termites and bugs. It badly needs renovation. I am really shocked how it falls under the 4 star hotel category in Google with an ‘Excellent’ 8.6 rating in Expedia. I have photos and videos of the termites/termite wings even after getting the room cleaned. The bathroom window would not shut completely (it needs to be reinstalled and sealed properly) which made it worse and all the bugs kept coming in. We requested for another room/building but there was no availability. The only good thing about this place is the responsiveness of the staff, they were nice and polite. Hugo was amazing and very helpful, helped us get another room for one night when the situation was very bad. Expedia should downgrade the rating of this property. ##### Ricky Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Shahla 23 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice. ##### Shahla Stayed 1 night in Oct 2022 ### 6/10 Okay #### Verified traveller 17 Oct 2024 Disliked: Staff & service, property conditions & facilities #### Acomodação não condiz com anuncio Chegamos a noite e não nos avisaram que deveríamos ligar para saber o número do quarto. A foto não tem qualquer relação com a acomodação. Estivemos lå por 13 noites e nunca vimos ninguém na recepção. A casa é velha e mal cuidada. A porta da geladeira caia toda hora: wifi intermitente, fraco, toalhas muito poídas e velhas, travesseiros horríveis . Tem escadas para chegar aos quartos. 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