Polonnaruwa Vatadage

5 star view of the ocean, 3.5 star room, 2 star service from the staff. Stayed for 4 nights, first day was ruined due to being given a sub standard room. After complaining to the supervisor, we were given a nicer room with a beautiful view of the pool/ocean - but the room felt more like 3.5 star - nothing special, No mini bar and room was outdated. Paid nearly $200/night, not worth the price. Breakfast was the same for all 4 days of our stay. Also, felt that people of color are treated differently and raised this with the supervisor. The arrogant male staff in particular at front desk, restaurant and pool area need to be trained properly. This was raised with the supervisor.. Note that an additional 10% service charge, 18% VAT is added to food/beverage/spa.

The Fortress is a simply magnificent Resort. This beach front Resort has all the facilities you can ever want for a relaxing and truly enjoyable experience. (pools, spa, gym, great restaurants and Bar, delicious and an array of foods just to name a few.) The staff are amazing, very hospitable and always welcoming and friendly. We travelled from Australia and stayed two nights in the Ocean room which was very spacious and clean with all the facilities you need. We had our Wedding Ceremony at the Fortress and there is simply no words to describe the wonderful experience we had. Every aspect of our wedding ceremony was professionally and meticulously arranged by the staff at the Fortress. From organising the necessary marriage documents to the floral arrangements, wedding bouquets and bower, decorations, cake, celebrant, music, photography, special celebratory dinner, and the list goes on., we couldn’t have been happier with all of these things and the very best service we received at the Fortress. A special mention to our wedding coordinator ‘GAYANI’ who went above and beyond to make sure that our wedding ceremony was successful and memorable. Her attention to detail and dedication to make sure we were happy with all the arrangements is something we will always remember and be grateful for. From the time we arrived until we checked out the service was exceptional. All the staff never fail to smile and greet us. The food was delicious & the atmosphere was refreshing.