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Overview of Hotel Illa D'Or 4**** Sup

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Featured image
On the beach, beach towels
On the beach, beach towels
On the beach, beach towels
Seasonal outdoor pool, open 8 AM to 8 PM, pool umbrellas

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Contactless check-out

Explore the area

    Popular LocationPollensa Port15 min walk
    Popular LocationPlaya del Port de Pollença19 min walk
    Popular LocationBoquer Valley4 min drive
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About this area

Puerto de Pollensa

Located in Pollensa, Hotel Illa D'Or 4**** Sup is in the entertainment district and on the beach. Pollensa Port and Alcudia Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Formentor Cape and Alcudia Beach. Hidropark and Karting Can Picafort are also worth visiting.
Visit our Puerto de Pollensa travel guide
Popular Location

What's nearby

  • Pollensa Port - 15 min walk
  • Playa del Port de Pollença - 19 min walk
  • Boquer Valley - 4 min drive
  • Mirador Es Colomer - 9 min drive
  • Cala Barques - 10 min drive

Getting around

  • Muro Station - 27 min drive
  • Palma de Mallorca (PMI) - 48 min drive

Restaurants

  • Restaurante 1929 — 1 min walk
  • La Terrassa — 1 min walk
  • Little Italy - 8 min walk
  • Al Fresco Deli - 12 min walk
  • Ambrosia - 14 min walk

About this property

Hotel Illa D'Or 4**** Sup

4-star hotel on the beach, near Pollensa Port
Spend the day playing on the beach then return to dine at one of Hotel Illa D'Or 4**** Sup's 2 restaurants. All 120 rooms offer free WiFi, room service (during limited hours) and LCD TVs with satellite channels. Hairdryers, safes and showers are among the other amenities that guests will find.
Hotel Illa D'Or 4**** Sup offers 120 forms of air-conditioned accommodation with a safe and complimentary bathrobes. 26-inch LCD televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Pollensa hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily: EUR 13.50 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Hot tub
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (861 square feet)

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 26-inch LCD TV
  • Satellite channels

More

  • Desk
  • Safe

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 13.50 per person (approximately)
  • Airport shuttle fee: EUR 50 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from March to October
Pool access available from 8 AM to 8 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Illa
Hotel Illa d'Or
Hotel Illa d'Or Pollensa
Illa d'Or
Illa d'Or Hotel
Illa d'Or Pollensa
Illa Hotel
Hotel Illa d'Or
Illa D'or 4 Sup Pollensa
Hotel Illa D'Or 4**** Sup Hotel
Hotel Illa D'Or 4**** Sup Pollensa
Hotel Illa D'Or 4**** Sup Hotel Pollensa

Frequently asked questions

Can I cancel my reservation for free at Hotel Illa D'Or 4**** Sup and receive a full refund?
Yes, Hotel Illa D'Or 4**** Sup offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Illa D'Or 4**** Sup cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Illa D'Or 4**** Sup have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 8 AM to 8 PM.
Is Hotel Illa D'Or 4**** Sup pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Illa D'Or 4**** Sup?
Self-parking is free at this property.
What time is check-in at Hotel Illa D'Or 4**** Sup?
Check-in is from 2 PM - anytime.
What time is check-out at Hotel Illa D'Or 4**** Sup?
Checkout is at noon.
Does Hotel Illa D'Or 4**** Sup provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 50 per person, one-way, applies.
Where is Hotel Illa D'Or 4**** Sup located?
Located in Pollensa, this beachfront hotel is on the boardwalk and within 1 mi (2 km) of Playa d'Albercuix and Pollensa Port. Playa del Port de Pollença and La Platjola are also within 1 mile (2 km).
4.7
Exceptional
5 - Excellent
283
4 - Good
92
3 - Okay
11
2 - Poor
2
1 - Terrible
1

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location is beautiful. It is in the most serene part of the bay. Illa D’or sits in an envious location in what is a jewel of a bay.
Stayed 4 nights in Jul 2020

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position on the waterside - out of the hussle and bussle of the main drag. We chose a room with large terrace on the first floor, which was quite expensive for what you get: the terrace overlooks the sea, but is larger than the room itself, so we were not impressed with the room itself. Also for about €400 per night, you would expect peace and quiet, but being right next to the main stair case meant we could hear people clomping up and down the stairs, and some loud conversations coming up from the lobby below our room. A similar room at the far end of the corridor would have been much better value. On the plus side, the bike storage was very good, and the staff were pleasant.
Stayed 4 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and service as usual.
We have stayed at the Illa d'Or several times before and it has always been excellent. The staff are very helpful, food superb, and there are no negative aspects to our holiday. The Hotel closed for the end of season on the 3rd November at 12:00 midday. Our flight was at 22:45 pm so we were unable to stow our luggage at the Hotel. The Hotel reception staff went out of their way to arrange for our luggage to be stowed at a nearby Hotel and use their facilities. They also arranged an amended pick-up venue for our transfer to the airport. Excellent service.
Stayed 7 nights in Oct 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
What a beautiful hotel in a truly amazing location.This was our second visit to the Illa d’Or. On this occasion we were celebrating a special wedding anniversary. Much to our surprise there was a beautiful bouquet of flowers and a very nice bottle of champagne in our room. This is typical of how well you are looked after in this hotel. The staff always attend to you with a smile and a very happy attitude. You can understand why guests staying in the hotel told us that they had been coming to stay perhaps twice a year for many years. Very much looking forward to our next visit.
Stayed 7 nights in Oct 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really stunning. The lounge and bar areas are tastefully decorated. The outside terrace bar and café has delightful views. Breakfast was varied and well- presented. I loved the sun loungers by the water.We stayed in the annexe which have beautiful gardens and a pool. We were pleasantly surprised by an upgrade from a studio to an apartment. The staff are very attentive to your every need. I lived the old style Majorcan rocking chairs outside the main hotel. The entertainment is well thought-out and of a high calibre. We hope to return.
Stayed 3 nights in Oct 2019

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