Polizzi Generosa Holidays from £490

Our first room was small, window looked onto a brick wall, hair and ants in the bathroom. Stephania at the front desk was responsive and helpful, moving us into a different, clean room. Still, that first room was the impression we left with

Located 20mins from Palermo airport in a quiet neighbourhood is this lovely resort with an outdoor pool and a single tennis court. Choice of villas or rooms. Rooms were really comfortable and spacious with lovely amenities. Nice waterfall shower. The breakfast was nice - choice of cereals, extensive bakery range, fresh fruit and hot drinks. Dinner at the restaurant is a real gourmet experience with an excellent selection of wines with wonderful waiting staff. There is no direct beach access from the resort but it is a 10min walk. The hotel offer a 25 euro airport transfer which is cheaper than private taxis. I had to ask for a kettle and tea as not every room has them - they were really accommodating and brought it within minutes.

The drinking glasses were dirty most of the time. That was disappointing. The staff were lovely and pleasant. Dinner timings and options were limited. We were signature level and would have expected options for sea view, but those seemed to only be for the main building Food was okay.

Cleaning service was excellent. Parking was also good, but it was off season so there weren’t too many guests. The ambience around the pool was stellar with comfortable canopies beds and places to enjoy the sun. Breakfast was provided by the neighboring restaurant, and the woman who made omelettes could not have been more un-friendly! In fact, “omelette lady” has now become code between my husband and me for a person who is not nice. Our bed was too bouncy, but the room was spacious. We had a flood from the shower into the bedroom, and the staff told us not to worry about it and that it was “normal.” That struck us as strange, but we figured it was an Italian thing.