Terrace/patio

Reviews of Nomad Deluxe

3 out of 5
Nomad Deluxe
Calle 48 Norte Lte 9, Entre Ave 15 y 20 Norte, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Nomad Deluxe! It is a very safe area, close to everything but far enough away to give us the peace and quiet we needed. The property itself is beautiful and our room was clean and comfortable.
Stayed 6 nights in Dec 2023
Response from Thomas on 8 Jan 2024
Thank you Lily, it was a pleasure have you here and you are always welcomed back ;)

10/10 Excellent

sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tomas and Gabrielle are super lovely. The place was very charming and beautiful. We had a booking mishap so we needed a place to stay for one night and we were so happy to have found this place. We didn’t want to leave to go to the other place! The courtyard and plants makes you feel like you are in a little paradise of your own and the friendly dogs and cats was icing on the cake for us! We would stay here again for sure.
Response from Tamas on 10 Dec 2022
Thank you Sophia for your kind words. It was a pleaseure to have you and your partner here.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and beautifully decorated, the owners very extremely kind and helpful.
Stayed 4 nights in Dec 2020
Response from Thomas on 6 Jan 2021
Thank you for your kind reviee

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2020
Response from Thomas on 3 Jan 2021
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Nomad Deluxe numerous times. There is a reason I keep choosing to stay there! Animal lovers Tamas and Gabi are the most gracious, accommodating hosts one could ever imagine. A warm, safe, inviting home environment is provided for you while staying in playa del carmen. Nomad is situated on a quiet street , just a short walk to the hustle and bustle of 5th avenue , where there is endless shopping , restaurants and bars to visit but is far enough away that you will not be disturbed by noise! The accommodations are immaculate. The outdoor spaces are plentiful, open and peaceful. Nomad is a nurturing space where you are allowed to “just be you”, where you can grow and evolve spiritually, if you choose. This is the ONLY place I choose to stay when I travel to Playa Del Carmen. Thank you for the love and acceptance that is provided here. It is TRULY a home away from hom
Stayed 1 night in Mar 2020
Response from Thomas on 18 Mar 2020
Thank you for the nice review

10/10 Excellent

Robert, Playa del Carmen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing value, checkin was easy and the management was incredibly helpful and kind. My suite was very clean, beautifully furnished with all the amentities I could want and more. The common areas on the property are stunning. Well designed with lots of natural elements and a trendy boho feel. There is a relaxed spiritual vibe all around the property. It’s very welcoming and I felt very safe during my stay. I made several new friends with the other travellers on the property lounging around the pool in the garden. Our hosts welcomed us like we were family and went out of there way to insure we were all happy and all our needs were met. The neighbourhood is safe and peaceful and everything you need from restaurants, the shopping district and the beach is only a few minutes away by foot. My biggest complaint is I didn’t have enough time to stay long enough. I travel a lot for work and from time to time get to settle down for a month or two in one place. Next time I get a repreave from work I’m gonna stay here for a few months. From the dozens of boutique hotels, air bnbs, hostels and shared accommodations I’ve stayed in over the last year for work, this one tops my list for value, cleanliness and amazing hosts. I will definitely be back to the nomad deluxe. Hopefully for a much longer stay next time!
Stayed 1 night in Mar 2020
Response from Thomas on 5 Mar 2020
Thank you Robert for your nice review. We are always happy to welcome you in our place! Thomas

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 4 nights in Feb 2020
Response from Thomas on 14 Feb 2020
Dear Meghan, This is already the same negative review from you on the same day. Thank you for trying to ruin our business, but unfortunately we cannot be responsible that you did mistaken the location of the property.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Thomas on 13 Jun 2019
Thank you for your review

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in PDC
Tamas was a great host. His property is very clean, everything inside the room is room, close to the beach and to the 5th avenue and very easy to find.
Stayed 4 nights in Jan 2019
Response from Thomas on 15 Jan 2019
Thank you Marian. It was a pleasure welcoming you. Any time :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had some personal problem last day on my trip and the owner of the house, Tamas came to my help with his local friend Paolo. They were like Angels! Thank you so much again!!!! I loved the area because it is very close to 2 big local grocery store til open at 11 pm for sure.) The beach is walking distance. The money exchange is 2 blocks away.
Stayed 4 nights in Jul 2018
Response from Thomas on 29 Jul 2018
Thank you for your comments Myra! I hope you arrived home safe!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in the heart of Playa del Carmen
When I entered the hotel I was very surprised of the design and the nice ambient. This place rocks! Fine details, the designers did excellent job, paid attention to all details. Gabriella did welcome me personally and was very nice, showed me around, explained all the details. The room was comfy, with all the amenities needed, lots of personal touch. She invided me to her home made kombucha - as a welcome drink. Best kombucha of my life... The place is located close to everything. The neighborhood is typical mexican, but very safe, walked by day and night around, no problem. Thank you again to make my stay in Playa del Carmen so nice, and this was specially by the nice owners.
Stayed 1 night in Mar 2018
Response from Gabriella on 4 Jul 2018
Thank you very much for your kind feedback, it means a lot to us. We were very happy to host you here. Hope we can see you again soon! We always have you some refreshing Kombucha as your favourite..:) Gabriella

2/10 Terrible

HG2103

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pseudo Spiritual & Rude Owners
Was meant to spend 4 nights at this hotel, but left after only one night. Got chewed up by owners for smoking outside my room when it was pooring rain like crazy. Them stating my confirmation email from Expedia is stating clearly that their entire property has a non-smoking policy and I if I want to smoke a cigarette, I would have to leave their entire property, no matter what the weather conditions are. No non-smoking signs anywhere, confirmation email states non-smoking room only and on arrival I did not get any information about this either. I have been chewed up by owners twice based on false statements and their full incompetence to make it clear to their clients or put signs out everywhere if it that important to them. Left the property, asked for a refund as Ive made it clear that i do not appreciate such a treatment as a guest and absolutely no reaction. Worst experience ever I had in a hotel booked via Expedia. Never ever again!!!!
Stayed 4 nights in Mar 2018
Response from Gabriella on 19 Mar 2018
Dear HEIKO GOETZE! Writing twice under diferent aliases shows again that you did break the house rules and you do not play fairly. The fact is that if it rains,the non-smoking policy applies to everyone even during rain, sunshine, snow, earthquake. We do lot of efforts to keep our property clean, healthy and safe. The fact that you were notified after smoking the first cigarette inside the hotel that is a non-smoking property is not rudeness. Please check the meaning of the word "rude" before you use it. After the third cigarette we did notify you again. You just simply do not respect the rules. Period. After it you decided to leave the property by your own will. I don't see the point ruining our business by posting multiple bad reviews. Just for the record: You booked a room and not owners. I am sorry for you. But thank you for your help and correspondence, we just gained even more clients by giving us a positive publicity confirming that we do our best for our clients' wellbeing. For those who read your comments, I paste here your real time 5* feedback upon your arrival the things that you liked: Heiko GoetzeReceived: Mar 8 From United States of America Booked on Expedia Check-in: Staff,Quick Room: Nice bed,Clean,Renovated new Location: Easy parking Looking forward to your next "review". Have a great day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and arrogant owners, left after one night
Rude and arrogant owners, left after one night, hence I had booked 4 nights at their property. Unbelievable how bad they are treating their clients. Worst experience ever, period!!
Stayed 4 nights in Mar 2018
Response from Gabriella on 15 Mar 2018
Dear Heiko, Thank you for your review, however our point of view is different. The property is a NON SMOKING property and it is clearly indicated at the Expedia websites. Hence you did smoke inside the room without even asking. After calling your attention to this detail, you were protesting that because of the rain you do not want to go out for smoking. We had to call your attention again. However you were insulted of the fact why the owners tell you not to smoke in a non-smoking property. Violating the house rules, not respecting other clients nor the upcoming guests who has to ocupy the room after you being the room full of smoke is not the way how Nomad Deluxe works. And to see how polite and gentle we were we did not even charge you the aditional cleaning cost! You are always welcome in our house, as you did like it based on your previous review, but sorry we will never allow you to smoke inside the property. You - as a renter in the same business - should know how important it is to keep the house rules by everyone.

10/10 Excellent

Bigtwo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and safe place close to the beach
The place is exactly as it is on the photos. Very welcoming atmosphere, nice surrounding, good vibes. The room is confortable, lots of spaces and with fast internet. Recommend to everybody who wants to have a tranquil oasis in Playa del Carmen
Stayed 1 night in Feb 2018
Response from Gabriella on 12 Mar 2018
Thank you for your nice review. It was really nice to have you here.

8/10 Good

MagalyCerda, Monterrey, N. L.

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
La verdad es un muy buen lugar y tranquilo, lo único que doy como típ es que entren a las habitaciones a hacer limpieza de perdido cada 3er día, de ahí en adelante todo bien nuestra estancia fue de 6 días y súper agradable
Stayed 5 nights in Dec 2020
Response from Thomas on 6 Jan 2021
Gracias por su evaluacion. Por los condiciones y recommendaxiones por Covid, nosotros tenemos lo menos contacto posible y por esto tenemos la limpieza semanal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super freundlich, hilfsbereit und familiär. Es ist alles zu Fuß erreichbar und man bekommt eine sehr gute Betreuung. Gerne wieder!
Stayed 15 nights in Dec 2018
Response from Thomas on 10 Jan 2019
Thank you for your review.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartments in a calm and Safe region near 5th Avenue (centrum). Grocery shops near. Very friendly and helpful host. Would definitely choose it again!
Stayed 4 nights in Dec 2018
Response from Tamas on 5 Jan 2019
Thank you for staying with us!