Family Quadruple Room | Minibar, in-room safe, individually decorated, individually furnished
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Reviews of Aquamarina Suites

2.5 out of 5
Aquamarina Suites
Calle 48 entre Av. 5ta y Av. 10, Playa del Carmen, QROO

Reviews

6.8
Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Apr 2021

2/10 Terrible

Oscar M

Business traveller
Disliked: Cleanliness, room comfort
Stayed 8 nights in Apr 2021

4/10 Poor

john

Disliked: Room comfort
abandoned hotel
They are trying to run this small hotel remotely. it doesnt work. During my stay, I never saw a clerk or maid. I called the number, but it went to voicemal which was full. Message on hotels.com were not answered. At the airport I received a msg that they needed more info. I was unable to respond in flight. On the way to PdC, I nervously triied to respond, not knowing if I had a room on rainy nite. The AC could not be lowered and no blanket was provided. THe property itself is not bad.
Stayed 4 nights in Dec 2020
Response from MA on 16 Jan 2021
Dear John, the first message we sent to you about the web check in process was on December 26 and your arrival date was on December 31 ... so we can't understand why you wrote you was unable to respond in flight. more over all our AC works right and we suppose you wasn't able to lowered temperature and you never abandoned the hotel ... so thank you so much for you lies

10/10 Excellent

Irfan

Liked: Cleanliness, room comfort
Booked 3 nights at this location in Playa Del Carmen, México. Overall a good place to stay in, I booked the shared room (4 people) but there were no other guests in the room so this made it even better. Equipped with a personal kitchen and a mini refrigerator although did not get time to use any of the amenities. Silverware were also provided. Check in can be a hassle if done last minute online, so I advice others to check in well in advance as the check in process is only online and you have to upload a document (passport or ID) number and your credit card details. Team was quick in responding on WhatsApp as I had a hard time checking in but they were courteous. No employees on site. For the price, I think it was an alright place and for a few nights would not hesitate coming back although location is a few km away from the ADO and the main city center
Stayed 3 nights in Nov 2020

10/10 Excellent

Lilia

Liked: Cleanliness, room comfort
A quite place
Not a good idea to booked a room without AIR CONDITIONING I have to change the room after a few days and of course paying extra , very good lacation to relax and very close to the beach , the BIG PLUS is the Beach Club I loved it, it will be nice if the room is clean every day also the towels need to be change every day
Stayed 6 nights in Oct 2020
Response from M.A. on 29 Nov 2020
Thank you so much Lilia .. hope see you again.

10/10 Excellent

Juab

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Close to beach & restaurants
Good for price & close to beach and restaurants- Will come back.
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy is a scammer he charge 168 dollars and refused service
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nothing like the pictures, smells like chemicals, loud construction noise next door.
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was construction on the building next to the hotel. We were woken up every morning at 7 am by the noise of the construction. On the website «  Expedia » there are pictures of a pool and sun chairs, but they aren't from the hotel, they are from a beach club nearby in which you have to pay for the acess. There are different prices, for the sun chairs and for the entry to the pool. We were very disappointed. The space is not as shown on the pictures. The bed sheets and the towels weren't changed often. The price is way to high for what the hotel has to offer. We werent soupossed to stay on that hotel. Expedia made a mistake with our first reservation, and they didn’t helped to much for the other reservation and they gave us aqua marina as hotel. We had a very bad experience with the hotel and the reservations.
Stayed 10 nights in Jan 2019
Response from aquamarina suites on 16 Jan 2019
Access to the beach club is free, with access to sunchairs and sunshade. You only must pay if you consume beverage and food. The cleaning of the room is daily. The facilities are the same as in the photos, that is absurd! We are sorry about the construction noise but that is external, and it isn’t in our hands.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aquamarina suites is a cute little boutique hotel just off of 5th Avenue, on a side street mixed with some nice apartments and some local residences. It’s in a really great location for exploring the shops, restaurants, and beach. Overall we enjoyed our stay. The room was comfortable with a queen size bed for two people, although we would have preferred two beds and two sets of keys because we weren’t a couple. Unfortunately the noise from the street below really travelled and we would often hear dogs barking and construction. The air conditioning was good, but it did get cold at night with only a sheet provided as a cover, so we would have to turn it off. We would stay here again because it’s a good deal, cozy little place, and the location is ideal but earplugs are needed.
Stayed 8 nights in Dec 2018
Response from Paulina on 22 Jan 2019
Thanks for your feedback!! We hope we can see you again. We work every day for the comfort of our guests!

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!!!!!!!!
Dark! Loud! Unsafe! Very dirty rooms with old appliances. It was so bad I had to book another hotel immediately. Upon canceling they did not return my fee. The next day I received a $100 unauthorized transaction from the company.
Stayed 1 night in Sep 2018

10/10 Excellent

Candice, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully furnished cozy room and convenient location
Spacious and cozy room with a mini open kitchen , equipped with a coffee machine, a toaster, a fridge and an oven. Cooking and eating utensils are provided. An air-conditioner and a fan are installed. Staff is friendly and helpful. Walking distance to shopping areas, nice restaurants and the beach.
Stayed 13 nights in Jul 2018

8/10 Good

Ana, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
Location is convenient (one block away from CTM Av) and you can easily get to 5ta Avenida from there. Rooms are clean. Room are spacious and internet is available. In general terms, you get a very good value for your price.
Stayed 2 nights in Feb 2018

8/10 Good

Perla

Travelled with group
Liked: Cleanliness, room comfort
Nos recibieron muy amables aunque el lugar no fue fácil localizarlo
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion para conocer y pasear por las playas y cenotes de la region y llegar a descansar.
Stayed 4 nights in Mar 2020

4/10 Poor

Daniel

Travelled with partner
Disliked: Amenities
Stayed 4 nights in Feb 2020

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait l’hôte était très accueillant rien à redire
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Bueno lugar para descansar céntrico y cerca de la playa
Stayed 7 nights in Dec 2019

10/10 Excellent

Juan, Estado de México

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es exelente para lo necesario q es pasar la noche comodo y super limpio y la atencion muy buena desde q se llega hasta salir.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
Tuvimos problema con el baño asi como con la señal de la tv
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
En general es bueno, solo que llegamos en plenas reformas de hotel, el club de playa si bien no se cobra la entrada es demasiado caro para el servicio que ofrecen y ejercen demasiada presión para que se consuma a precios que están mucho mas allá de lo que puede salir la renta de un camastro y una sombrilla... ya que el resto de las instalaciones de este Club como la alberca cuesta 500 pesos por persona, creo que el hotel es digamos un tanto modesto como para tener convenio con un club de playa tan exclusivo y caro... debo destacar la amabilidad y simpatía del personal de la administración, atentas, educadas... buen servicio...
Stayed 9 nights in Nov 2018
Response from Paulina on 25 Jan 2019
Esperamos verlo pronto nuevamente! Gracias por su comentario. Trabajamos dia a dia para mejorar la estancia de nuestros huespedes

8/10 Good

Elida Leonor

La suite muy cómoda y limpia al igual que la cama. Buena ubicación tanto del centro (5ta Av) como de la playa. Tuvimos problemas con el check in, pero se solucionaron. Las dos chicas de la administración muy atentas y cordiales siempre. El dueño nunca se hizo presente para una disculpa en referencia al check in. Lo hizo a través de su empleada administrativa... Solo eso para objetar. Lo demás estuvo correcto.
Stayed 7 nights in Nov 2018
Response from Marco A. on 30 Nov 2018
Estimada señora, en calidad de dueño siempre estoy pendiente de lo que ocurre en el hotel. Las encargadas ademas de tener años de experiencia y licenciatura en administración Hotelera tienen todos los recurso necesarios para solucionar problemas eventuales sin necesidad de mi presencia. Lo que me sé me hace raro de parte de ustedes es llegar a un hotel en un grupo de 8 personas por una estancia de una semana sin dinero .... es como decir ir de compras y ale llegar en caja decir al cajero "no tengo dinero" ! Asi como le detalles afortunadamente la encargada que los recibió les soluciono el problema con rapidez y responsabilidad acordándoles hospedarse sin pago. Para su conocimiento aunque usted afirma que nunca me presente... conocí a su esposo y tuve el honor de platicar con él durante un buen rato en el hotel mientras tantos que usted todavía descansaba. atentamente ......

8/10 Good

Israel, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención es muy amable, brindan toda la información que necesites, buena ubicación si quieres tranquilidad pero al mismo tiempo cerca de todo
Stayed 1 night in Oct 2018
Response from Paulina on 8 Nov 2018
Muchisimas gracias! Quedamos a sus ordenes

8/10 Good

Ulises Alain

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018