Aparthotel

Aldea Thai by Playa Moments

Property class: 4

Photo gallery for Aldea Thai by Playa Moments

A resort with a central pool, multiple balconies, and a clear view of the ocean. - Aldea Thai by Playa Moments (Playa del Carmen)
A Buddha statue on a pedestal with the inscription "A DEA THAI" surrounded by potted plants. - Aldea Thai by Playa Moments (Playa del Carmen)
A building with a large statue, a staircase, and a thatched roof. - Aldea Thai by Playa Moments (Playa del Carmen)
A staircase with wooden steps and a black handrail, leading to a room with a thatched ceiling and hanging woven light fixtures. - Aldea Thai by Playa Moments (Playa del Carmen)
A beach club with multiple sunbeds and umbrellas, located 0.2 miles from the beach. - Aldea Thai by Playa Moments (Playa del Carmen)
Located close to Mamitas Beach and Quinta Avenida, Aldea Thai by Playa Moments provides an adjacent golf course, 2 beach bars and a swim-up bar. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a poolside bar and a free food/drink shopping service.

Reviews

6.4 out of 10

Entire apartment

1 bedroom1 bathroom

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Add dates for prices

About this property

Aldea Thai by Playa Moments

  • Upscale aparthotel near Quinta Avenida
  • Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Aldea Thai by Playa Moments provides an adjacent golf course, 2 beach bars and a swim-up bar. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a free food/drink shopping service.
  • You'll also enjoy the following perks during your stay:
    • Infinity pool along with sunloungers, pool umbrellas, and a swim-up bar
    • Free self-parking
    • An outdoor tennis court, a round-trip airport shuttle (surcharge) and an outdoor pool
    • Express check-out, express check-in and babysitting (surcharge)
  • Room features
  • All guest rooms are individually furnished, and offer comforts, such as private pools and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and hairdryers
    • 55-inch flat-screen TVs with cable channels and DVD players
    • Furnished balconies or patios, wardrobes/cupboards and kitchens

Property amenities

Beach

  • White sand beach (direct access)
  • Free beach club nearby

Pool/Spa

  • Infinity pool
  • Massage
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Private pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage and a carport

Family friendly

  • Babysitting (surcharge)
  • Highchair

Restaurants on site

  • aldea thai pool bar

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • 2 beach bars
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Bedrooms

  • Bedroom
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • 1 bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Communal living room

Entertainment

  • 55-inch flat-screen TV with cable channels
  • DVD player

Outdoor areas

  • Furnished balcony/patio
  • Terrace

Laundry

  • Laundromat nearby
  • Laundry detergent

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free grocery shopping service
  • Guidebooks
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a convention centre
  • Connected to a shopping centre
  • In a shopping district
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the ocean
  • Next to a golf course
  • On the waterfront

Things to do

  • Gym
  • Outdoor tennis court
  • Water sports equipment
  • Outdoor pool (guest access) nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Swimming nearby
  • Theme park nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 14 units
  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Soundproofing

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Smoking

Smoking is not permitted

Payment types at the property

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 500.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 160 per vehicle (return, maximum occupancy 9)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

About the area

Located on the waterfront, this aparthotel is in Gonzalo Guerrero neighbourhood and is connected to a shopping centre. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xel-Há Park. Quinta Avenida and Mamitas Beach are two other places to visit that come recommended. Looking to get your feet wet? Scuba diving, snorkelling and windsurfing adventures can be found near the property. Visit our Playa del Carmen travel guide
View more Apartments in Playa del Carmen
Map
Playa del Carmen, QROO

What's nearby

  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    2 min walk - 0.1 miles
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • Mario Villanueva Madrid
    5 min walk - 0.3 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Amorino
    3 min walk
  • Starbucks
    3 min walk
  • The Freshy Fish & Co.
    2 min walk
  • Las Helodias
    1 min walk
  • Ola 'Ola Tiki Bar
    2 min walk

Frequently asked questions

Does Aldea Thai by Playa Moments have a pool?

Yes, this property has an outdoor pool. Pool types include infinity pools. Pool access is from 9:00 AM to 9:00 PM.

Is Aldea Thai by Playa Moments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aldea Thai by Playa Moments?

Self-parking is free at this property.

What time is check-in at Aldea Thai by Playa Moments?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Aldea Thai by Playa Moments?

Checkout is at 11 AM.

Does Aldea Thai by Playa Moments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 160 per vehicle applies.

Where is Aldea Thai by Playa Moments located?

Offering direct access to the beach, this Gonzalo Guerrero aparthotel is next to a golf course and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

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Reviews

Aldea Thai by Playa Moments Reviews

6.4

6.8

Cleanliness

8.8

Location

5.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 8 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 8 out of 30 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Communication

Missing reservation with the Playa Moments team

I had made my reservation thru Hotels.com and I had received the confirmation e-mail. So I was all set to stay at Aldea Thai. When I arrived the person at the front desk didn't have my reservation on file. Since this is a Condo Hotel, they tried to reach out to Playa Moments, since that's the company that managed the booking for my stay. Playa Moments, didn't have my reservation on file but never tried to find out what happened. I tried to call Hotels.com but they had one hour wait, and when I finally got to Hotels.com, they didn't have the right number on record so they couldn't reach out to Playa Moments to verify the reservation. I spent close to 4 hours back and forth between Playa Moments and Hotels.com and nobody was able to provide an answer or an option for where I would stay for the next 4 nights. At the end I decided to book another hotel in a different website and after 5 days I still haven't received any resolution about the missing reservation even though I have all the confirmation e-mails on record. My recommendation, DO NOT BOOK with Playa Moments, you risk not having a place to stay when you arrive to the hotel.
Stayed 4 nights in Dec 2020
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Solid accommodations

Comfortable stay... not a 5 stat accommodation but it is very solid ... excellent locations... few steps from the beach and block from the strip. Some of the facilities are outdated, but decent property... decorations are nice and communication was solid.
Stayed 4 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
El lugar es excelente el personal de ai muy buen servicio,solo el personal que era mi coordinador la verdad muy decepcionado de el no me contestaba los mensajes y nunca lo miramos
Stayed 4 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing hotel / resort!!! There is only one drawback and it’s not only for this reso
Stayed 9 nights in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Súper hotel Invitado a volver a regresar Súper buena ubicación Súper grande y espacioso el cuarto que nos tocó
Stayed 4 nights in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
This was my 2nd time staying at this property. The location is great being a block to the beach and a block to avenida quinta. Good property but can use a few improvements in offering more things as their neighboring properties are providing more options and incentives.
Stayed 3 nights in Jan 2021
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Suite au décès de ma femme, j’ai été expulsé de ma chambre, j’ai dû louer un condo pour 2 semaine à mes frais, ils ont refusé de me reloger
Stayed 21 nights in Jan 2020
Verified review

8/10 Good

Liked: Amenities
Buena ubicacion, apartamentos amplios. La atencion del anfitrion deficiente, hubo un problema con una tuberia tapada y nunca se obtuvo respuesta, la solucionamos nosotros.
Stayed 8 nights in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
El establecimiento no tiene servicio diario ni te cambia las toallas aún que no solicites. El lugar está en malas condiciones la pintura levantada y tiene moho.
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 5 nights in Jul 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
The Suite was great but the hotel looks like it was under construction. Elevator wasn’t working, fountains were empty the whole week we were there and there were restoration at the lobby.
Stayed 8 nights in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice pool and they get you directions and taxi if you need
Stayed 3 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Quise comunicarme varias veces con algún representante de playa moments y nunca se comunicaron. Se nos olvidó una maleta en el departamento y quisimos contactarlos para que nos ayudaran a recuperarla y nunca quisieron contestarnos ni llamadas ni mensajes. La limpieza era pésima, no eran para lavar un traste. Horroroso!!!
Stayed 4 nights in Feb 2019
Verified review

8/10 Good

Liked: Staff & service
Excelente ubicación...............................
Stayed 5 nights in Feb 2019
Verified review

6/10 Okay

Disliked: Cleanliness
Limpieza deficiente. Buena ubicación. Servicios en habitación sin funcionar, teléfono y televisión
Stayed 3 nights in Feb 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, room comfort

Ikke bestill hos Playa Moments

Aldea Thai er et leilighetskompleks og ikke et hotel! Flere tilbyr utleie her og et av disse selskaper er Plata monebts. Playa moments bryr seg ikke om sine gjester. Vi fikk et rom hvor det kun var en dør mellom rommene og vi hørte hver minste lyd, spesielt ettersom det var fest i naborommet de første 3 nettene av oppholdet. Vi sendte klager til Playa Moments på mail, men disse ble ikke besvart. De tok heller ikke telefonen når vi ringte, men svarte kun når resepsjonisten ringte. Bo gjerne på Aldea Thai, men ikke bestill oppholdet hos playa moments
Stayed 7 nights in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere but here!!!

The hotel was extremely run down. The mirrors had black paint splattered all over them. The sink in the bathroom leaked all over the bathroom floor when running. The tub had mold all around it’s edges. The pictures online are clearly very very old. The beautiful fountains were drained and filthy. The employees working there were not friendly. Our ocean view room was blocked by scaffolding and men painting. But i would say the worst part was that at 11:00 on the dot they send someone to your room to wait in there with you waiting for you to check out. Not once were we asked how our stay was or if we had a nice vacation. The guy came in to count towels and look over the extremely previously damaged apartment and not once asked how the trip was. It took 2 hours to check in as the first 3 apartments we were shown were in even worse condition then the one we finally stayed in. I’m not the type of person to write reviews ever but in this case I’ve been going to Playa for over 15 years and never stayed somewhere so run down and treated so horribly.
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien!! Ubicación excelente!! Buen lugar!
Stayed 3 nights in May 2018
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Nice and good location

nice apartment with the privet pool, good location, every two days cleaning service use to come and change towels and fix the beds. the only problem was the toilet flash was terrible, terrible and more TERRIBLE i become the plumber and add to fix it after every use handy men try to fix it but no luck. kitchen was good but no stove as they say. nice 3 smarts TV beautiful back yard with a privet pool but very cold water if water was heated then we could use it. bed's was not the best. staff was OK
Stayed 14 nights in Dec 2017
Verified review

8/10 Good

Liked: Room comfort
Disliked: Staff & service

chambre ULTRA bruyante

Notre chambre était situé coté rue juste au dessus des cafés, donc bruyante de jour comme de NUIT
Stayed 9 nights in Dec 2017
Verified review

6/10 Okay

TOO NOISY!!

Constant construction noise all day long! There was a bar an restaurant below my room open till 3am every day!!!!!!!!!!!! Loud neighbors next door an walls paper thin!!
Stayed 8 nights in Dec 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Mala experiencia

No hubo linpieza de habitacion diariamente, nunca reemplazaron articulos personales como shampoo, jabon, etc
Stayed 5 nights in Oct 2017
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Muy mal servicio se quitan toda responsabilidad diciendo que son diferentes administraciones
Stayed 3 nights in Oct 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service

Déçu - beaucoup trop chère pour le

Très déçu de cet appart/hotel. Pour le prix que nous avons payé, ce n'est vraiment pas une bonne affaire. Pour commencer, Wifi inexistant dans l'appartement, ce qui est je trouve affligeant en 2017. Aucune hote dans la cuisine, ce qui veut dire que nous etions obligé d'ouvrir la porte et la porte du balcon lorsque nous faisions a manger car beaucoup trop de fumée. La pression de la douche : inexistante. Aucune place pour nous sur la plage, enfin si mais avec en payant 5€ par jour... De plus, l'établissement possède des règles abusives. Nous etions en train de faire à manger vers 10h du soir avec de la musique sur un portable, même pas sur une enceinte portable. La réception a appelé notre chambre pour nous dire de faire moins de bruit sinon elle couperait l'électricité pendant 6h. Nous sommes en vacances et nous pouvons même pas nous détendre avec de la musique? S'il était 2h du matin je comprendrais mais dans ce cas, c'était de l'abus simple. La chose la plus ennuyante a quand même etait le bruit de la clim qui sans exagérer quoi que ce soit, était le bruit d'un gros moteur de 4x4. Impossible de dormir sans boul quiés. Le référant qui nous réceptionne est également complètement inutile, il ne nous dit meme pas bonjour lorsqu'on le croise à la piscine. Bref super déçu.
Stayed 11 nights in Jul 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy limpio y cómodo

Quedarte en Aldea Thai siempre es garantía. Muy aplio el cuarto. Todos los servicios. A pie de playa. La atención de Erik fue muy buena. Nos ayudó y estuvo pendiente de nosotros todo el tiempo.