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Reviews of Holiday Inn Express & Suites Pittsburgh SW - Southpointe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Pittsburgh SW - Southpointe, an IHG Hotel
4000 Horizon Vue Dr, Canonsburg, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1000 reviews" "
Rating 8 - Good. 166 out of 1000 reviews" "
Rating 6 - Okay. 40 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Derek on 29 Apr 2024
Drew, thank you for the 5-star review! We hope that you will come back again.Regards,

10/10 Excellent

Manuel Morales

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 3 nights in Apr 2024
Response from Derek on 24 Apr 2024
Manuel, thank you for your recent stay and review of our property. We are pleased to hear that you enjoyed our friendly staff! Please come back and stay with us again.Regards,

6/10 Okay

Nicole Lafrenière

Travelled with family
When we arrived after a long drive at 2:45 we were prevented from entering the hotel by two employees who appeared to be housecleaning staff smoking on a bench at the entrance. They said we couldn't go in until 4:00 which was check in time. I have used Holiday Inn Express many times and we was always allowed in. If a room was ready, I was checked in and if one wasn't, I could leave my luggage and either relax in the lobby or come back at 4:00. I am an elderly woman. This was not an appropriate greeting.
Stayed 1 night in Apr 2024
Response from Derek on 8 Apr 2024
Nicole, I apologize for your recent experience with us. This was not an appropriate greeting, and I will pass this information on to our staff.Regards,

10/10 Excellent

Daniel, Tillsonburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, very clean, well maintained, much care to beautiful seasonal decor kudos.....our second visit......staff consistently efficient, warm, friendly, conversational very helpful with suggestions and information.
Stayed 1 night in Mar 2024
Response from Derek on 1 Apr 2024
Daniel, thank you for your recent stay and positive feedback on our hotel! We hope that you will come back and stay with us again.Regards,

10/10 Excellent

jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were amazingly clean. Kiddos love the pool.
Stayed 1 night in Mar 2024
Response from Derek on 26 Mar 2024
Jeremiah, thank you for your recent stay and we're glad to hear the kiddos loved our pool!Regards,

10/10 Excellent

luisa

Stayed 1 night in Mar 2024
Response from Derek on 15 Apr 2024
Luisa, thank you for the 5-star review! We hope you will return again the next time you are in the area!Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Derek on 25 Mar 2024
Richard, thank you for the 5-star review! We really appreciate you taking the time to review our hotel.Regards,

10/10 Excellent

Stephen

Travelled with partner
Excellent staff, good breakfast!
Stayed 1 night in Mar 2024
Response from Derek on 25 Mar 2024
Stephen, thank you for your recent stay. I'm glad to hear that you enjoyed your breakfast and our staff! Regards,

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Mar 2024
Response from Derek on 11 Mar 2024
Krystle, thank you for your recent stay and 5-star review. We hope that you will return again the next time you are in the area. Regards,

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has several lovely seating areas on the main level for family and friends. It also has an outdoor fire pit with casual chairs. Room was exceptionally clean and personnel were friendly. Breakfast was standard fare but adequate. Location is far enough away from interstate (within view) that noise isn't an issue. Will definitely stay here again.
Stayed 6 nights in Mar 2024

10/10 Excellent

April Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Plan stay again in the future.
Stayed 2 nights in Feb 2024
Response from Derek on 22 Feb 2024
April Lynn, thank you for your recent stay and review of our hotel. We hope you will return again in the future!Regards,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my purposes.
Stayed 5 nights in Feb 2024
Response from Derek on 22 Feb 2024
Paul, thank you for your recent stay and review of our hotel! We hope that you will return again in the future.Regards,

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with my two kids while visiting a friend in Pittsburgh. The rooms are nice, very clean, the staff is EXTREMLEY friendly and helpful (with the exception of one front desk person but thankfully we disnt have to ibteract with her too much) the breakfast is good and the lobby is beautiful. The pool is very small, smaller even than a normally "small" hotel pool and there is an indoor ice hockey rink only a few miles away. One of the nights we were there the hotel was PACKED with travel hockey families. There were about 40 kids in the pool acting like animals. I'd suggest you check to make sure there arent any hockey tournaments scheduled during your stay if youre looking to utilize the pool!
Stayed 1 night in Feb 2024
Response from Derek on 21 Feb 2024
Danielle, thank you for your recent stay and review of our hotel! We appreciate your feedback and we're sorry that we were busy with youth groups during your stay. Regards,

10/10 Excellent

James, Felton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 3 nights in Feb 2024
Response from Derek on 20 Feb 2024
James, we'll take it, thanks!Regards,

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Efficient, hardworking, friendly staff. Rooms clean. Nice layout with separate sitting area.
Stayed 2 nights in Feb 2024
Response from Derek on 20 Feb 2024
Pamela, thank you for your recent stay and review of our hotel! We hope that you will return again in the future. Regards,

8/10 Good

Juliet

Stayed 1 night in Feb 2024
Response from Derek on 25 Mar 2024
Juliet, thank you for your recent stay and review of our hotel. We hope that you will return again in the future.Regards,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in a nice safe area. Everybody was super friendly.
Stayed 1 night in Feb 2024
Response from Derek on 9 Feb 2024
Luke, thank you for your positive feedback! We appreciate you taking the time to leave us a review.Regards,

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess at the front desk was very helpful and knowledgeable….one of the nicest people I have ever dealt with in checking in…we definitely will return here when in the area!
Stayed 1 night in Feb 2024
Response from Derek on 9 Feb 2024
Joyce, thank you very much for your recent stay and kind words about our front desk associate! We're so happy to hear that you will return in the future.Regards,

10/10 Excellent

Paula

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Hotel was clean and room was spacious.
Stayed 1 night in Jan 2024
Response from Derek on 31 Jan 2024
Paula, thank you for your great review and we hope that you will return in the future!Regards,

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Derek on 31 Jan 2024
Robert, thank you for your recent stay and feedback. We hope you will return the next time you are in the area.Regards,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courtious staff, quality from the beginning of the property through the front doors to a spotless and pleasing room
Stayed 1 night in Jan 2024
Response from Derek on 29 Jan 2024
Thomas, thank you for your recent stay and amazing review! We hope you will return again soon.Regards,

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet modern hotel in great area
Stayed 4 nights in Jan 2024
Response from Derek on 16 Jan 2024
Kenneth, thank you for your recent stay and taking the time to review our hotel! We hope that you will return the next time you are in the area.Regards,

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfy room
Stayed 1 night in Jan 2024
Response from Derek on 15 Jan 2024
Stephen, thank you for the great review of our hotel! Please come back and stay with us again.Regards,

10/10 Excellent

Truong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Derek on 8 Jan 2024
Truong, thank you for the great review!Regards,

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Derek on 8 Jan 2024
Frederick, thank you for the 10/10!Regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Derek on 8 Jan 2024
Michael, thank you for the amazing review!Regards,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Derek on 8 Jan 2024
Margaret, we really appreciate the 10, come back and stay with us again!Regards,

10/10 Excellent

Tracy, Port Carling

Stayed 1 night in Jan 2024
Response from Derek on 24 Jan 2024
Tracy, thank you for the excellent rating, we hope that you will come back and stay with us again!Regards,

8/10 Good

Asad

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff needs to have better professional training. Lady on the breakfast serving did not have enough supplies, she switched off everything even many families’s kids wanted to grab a bite, Considering the fact that it’s the new year eve, many people will wake up a bit late, facility could extend 30 mins for breakfast, First job of hotel is hospitality, everything comes later.
Stayed 1 night in Dec 2023
Response from Derek on 29 Jan 2024
Asad, I'm very sorry to hear about your recent stay and that we failed to meet your expectations, especially with our breakfast service. We hope that you will give us another chance. Regards,

10/10 Excellent

Cindy, Hilliard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Great breakfast with a friendly, helpful staff! Definitely will stay again!
Stayed 1 night in Dec 2023
Response from Derek on 3 Jan 2024
Cindy, thank you for the kind words about our staff, breakfast and hotel! Thank you for staying with us, and we do hope to see you again in the future!Regards,Derek PintadoDirector of Sales

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience here.
Stayed 2 nights in Dec 2023
Response from Derek on 22 Dec 2023
Leo, we thank you for taking the time to review our property, and glad that you enjoyed your stay! Please come back and see us again.Regards,Derek PintadoDirector of Sales

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. My only negative comment is the pillows are terrible (like most hotels).
Stayed 1 night in Dec 2023
Response from Derek on 20 Dec 2023
Michael, thank you for the 10/10 review! We truly appreciate your business and hope that you will return again in the future.Regards,Derek PintadoDirector of Sales

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Derek on 18 Dec 2023
We thank you for the 10/10 rating!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I forgot some toiletries and they Hooke me up for free. The Christmas decorations were awesome.
Stayed 1 night in Dec 2023
Response from Derek on 13 Dec 2023
Daniel, thank you for the excellent review! We're glad that we were able to help you with your missing toiletries, and that you enjoyed our Christmas decorations!Regards,Derek PintadoDirector of Sales

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend to ANYONE
Stayed 1 night in Dec 2023
Response from Derek on 13 Dec 2023
Stacy, we are very sorry to hear that you did not enjoy your visit with us. Please feel free to let us know how we could improve in the future.Regards,Derek PintadoDirector of Sales

10/10 Excellent

Daniel, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Derek on 6 Dec 2023
Daniel, we appreciate your time in reviewing our hotel, and we thank you for giving us a 5/5! We hope that you will return to our property the next time you are in the area.Regards,Derek PintadoDirector of Sales

2/10 Terrible

Danny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They put me directly next to an elevator, so I got to get woken up by every single late night trip up and down from the lobby. They decorated their lobby with fall themed decorations, which would have been cute if not for the obscene amount of hay making it smell like a barn. The "non-dairy" coffee creamer they have in the rooms have sodium caseinate in it, which is derived from dairy products, so I'm not sure how they can legally get away with calling it a non dairy product. I am vegan, so if I had ingested it like I nearly had, it would have wrecked my stomach for a week. The room itself and the decor inside were some of the ugliest I've ever seen, and the tv worked so poorly I can't imagine it was even made in this decade.
Stayed 2 nights in Nov 2023
Response from Derek on 29 Jan 2024
Danny, we apologize that we seemed to have missed the mark during your stay with us. Thank you for sharing your experience.Regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind and made you feel welcome. The hotel was decorated beautifully for Thanksgiving! The hotel was clean and actually provided daily housecleaning services! Finally! The first hotel that we have stayed at post Covid that offered housekeeping.
Stayed 4 nights in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, very clean. Great for kids.
The hotel was very nice, very welcoming and warm, the rooms were very clean. The breakfast buffet had many choices, and was delicious. Our kids loved the pool area too. We will definitely be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We did not get a chance to explore the community
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice and clean hotel rooms breakfast could be a little better discontinue making them turkey patties they was awful but other than that I give yall an A
Stayed 2 nights in Oct 2023

10/10 Excellent

jason, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very helpful and nice. The property was decorated very nicely for fall. Take care of your employees and they will take care of the customers.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Seemed to be in a safe area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thurman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Oct 2023

2/10 Terrible

Gregory

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service and bad business practices
After we showed up to the hotel we were told that the general manager gave the receptionist a note that said we are fully booked and he booked us a room in another hotel that was like 12 minutes away and 35 minutes from our next day events we were not happy they never called or told us until we went to check in and the room was booked and paid for over a week prior and the hotel they booked had no breakfast or a pool and the locks on the door were broken and the hotel as a whole was not nearly of the quality of the hotel we booked or not nearly as highly rated hotels.com should refund my money but they told me it was up to the hotel we booked with to approve
Stayed 1 night in Oct 2023

8/10 Good

Darice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michele

Stayed 1 night in Oct 2023