Free daily buffet breakfast
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Reviews of Hampton Inn Pittsburgh/Greentree

2.5 out of 5
Hampton Inn Pittsburgh/Greentree
555 Trumbull Dr, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1005 reviews" "
Rating 8 - Good. 308 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 32 out of 1005 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

YANG

Liked: Cleanliness, staff & service
Overall is good place to stay. Will come back again
Stayed 1 night in Apr 2024
Response from Rebecca on 8 May 2024
Thank you for staying with us. We appreciate your feedback and great rating. We hope to see you again next time!

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and a clean building
Stayed 4 nights in Apr 2024
Response from Rebecca on 7 May 2024
Thank you for staying with us. We appreciate your feedback. We hope to see you again next time!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rebecca on 8 May 2024
Thank you for staying with us. We appreciate the great rating! We hope to see you next time!

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Should not be under the Hampton banner.
Stayed 1 night in May 2024
Response from Rebecca on 6 May 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear you did not enjoy your stay. We want all of our guest to have the best stay possible. We hope the next time you are in the city you will give us a second chance.

6/10 Okay

Ashley

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The first night when I got there, the deadbolt had been kicked off the door at some point. I assume it was because someone kicked in their own door at some point, but if the alternative was someone broke in, it doesn't necessarily make you feel safe not knowing. I went to the front desk to ask if there were any other rooms (since it said there were quite a few available online) and without even looking up from her phone she told me no. I was going to push, but already felt dismissed and just went back to my room. Everything was okay, but that initial instance set the tone for the rest of the stay. Other staff I encountered were friendly, the poor star only reflects my first, quite negative interaction.
Stayed 3 nights in Apr 2024
Response from Rebecca on 3 May 2024
Thank you for staying with us. We appreciate your feedback. We are sorry to hear about your experience and appreciate you bringing it to our attention. We hope the next time you are in the area you would give us a second chance.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room
Stayed 2 nights in Apr 2024
Response from Rebecca on 30 Apr 2024
Thank you for staying with us. We appreciate your feedback and rating. We hope to see you again the next time you are in the area.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, staff was friendly.
Stayed 1 night in Apr 2024
Response from Rebecca on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback and rating! We are happy you enjoyed your stay and hope to see you again the next time you are in the city!

6/10 Okay

Maria

Travelled with partner
The toilet was running water, very old sheet set
Stayed 1 night in Apr 2024
Response from Rebecca on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback. Thank you for giving us the chance to improve. We hope to see you again the next time you are in the city!

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Rebecca on 8 May 2024
Thank you for staying with us. We appreciate your great rating. We hope to see you again next time!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice clean
Stayed 1 night in Apr 2024
Response from Rebecca on 15 Apr 2024
Thank you for staying with us. We appreciate your great feedback and rating. We hope to see you again next time!

8/10 Good

Ronald

Travelled with partner
Price and closeness to the city
Stayed 2 nights in Apr 2024
Response from Rebecca on 10 Apr 2024
Thank you for staying with us. We appreciate your feedback and rating. We hope to see you again next time you are in the city!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tough to find unless you know exactly where you are going.
Stayed 2 nights in Apr 2024
Response from Rebecca on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback and rating! We hope to see you again if you are ever back in the city!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always polite and helpful! Good breakfast included.
Stayed 3 nights in Mar 2024
Response from Rebecca on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback and great score. We hope to see you again next time you are in the city.

8/10 Good

Kenneth

Stayed 1 night in Mar 2024
Response from Rebecca on 18 Apr 2024
Thank you for staying with us. We appreciate the great rating. We hope to if you are ever back in the area you will choose us for your logging needs!

6/10 Okay

Fredric

Business traveller
no maid service and security deposit unnecessary
Stayed 2 nights in Mar 2024
Response from Rebecca on 27 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Kidist

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great area
Stayed 2 nights in Mar 2024
Response from Rebecca on 27 Mar 2024
Thank you for staying with us. We appreciate your feedback and great rating. We hope to see you again the next time you are in the city!

6/10 Okay

Aishwarya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 19 Mar 2024
Thank you for staying with us. We apprecaite your feedback. We hope to see you again!

6/10 Okay

Rene

Travelled with partner
Disliked: Cleanliness
We had a great check in. Gave us a list of area restaurants that we really appreciated since we were looking for something to eat. The room seemed was ok. The couch had hair all over it, almost like a dog was on the couch. I flipped the cushions, and the other side was not that much better. Not very tidy. Seemed like floor wasn’t swept too throughly. Missing a tile and a light bulb was out. Bed was comfortable. Shower was ok. Shampoo they provided was out. Good thing I bring my own. Breakfast was good. Overall, we would not stay at this particular hotel again.
Stayed 1 night in Feb 2024
Response from Rebecca on 4 Mar 2024
Thank you for staying with us. We appreciate your feedback. I am sorry to hear you had issues with your room. A clean ready room is the key to a great stay. We will look into this so other are not also disappointed. We hope you would give us another chance if you are ever back in the city!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet, & Staff was so friendly!
Stayed 1 night in Feb 2024
Response from Rebecca on 19 Feb 2024
Thank you staying with us. We appreciate the great rating and score. We will see you again next time!

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Friendly and helpful. Breakfast was very good with plenty of choices. Will come again.
Stayed 2 nights in Feb 2024
Response from Rebecca on 19 Feb 2024
Thank you staying with us. We appreciate the great rating and score. We will see you again next time!

10/10 Excellent

Mike

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, helpful and accommodating. Food was very good. Lots of healthful choices. Room was clean and comfortable. Will come again
Stayed 1 night in Feb 2024
Response from Rebecca on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback and great rating! See you back next time!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, safe, quiet, easy parking
Stayed 1 night in Jan 2024
Response from Rebecca on 5 Feb 2024
Thank you for staying with us. We appreciate your great rating and feedback! We hope to see you again the next time you are in the city!

10/10 Excellent

rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton always are good.. very consistent..
Stayed 1 night in Jan 2024
Response from Rebecca on 5 Feb 2024
Thank you for staying with us. We appreciate your great rating and feedback! We hope to see you again the next time you are in the city!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rebecca on 23 Jan 2024
Thank you for staying with us. We appreciate the great rating. We hope to see you again next time!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sufficient. The decor was old time. It could definitely use an update. Brighten the rooms and decor. Otherwise, it's completely perfect.
Stayed 1 night in Jan 2024
Response from Rebecca on 22 Jan 2024
Thank you for staying with us! We appreciate your great rating and feedback. We hope to see you again the next time you are in the city!

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfy.
Stayed 1 night in Jan 2024
Response from Rebecca on 17 Jan 2024
Thank you for staying with us. We appreciate your great rating and feedback. We hope to see you again the next time you are in the city!

10/10 Excellent

Neetu

Good
Response from Rebecca on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback and great rating! We hope to see you back next time!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Rebecca on 10 Jan 2024
Thank you for staying with us. We appreciate your business and great rating! We hope to see you again the next time you are in the city!

2/10 Terrible

Dmitri

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
broken shower, dirty carpet, dirty bed sheets
Stayed 1 night in Dec 2023
Response from Rebecca on 8 Jan 2024
Thank you for staying with us. We appreciate your business and feedback. We hope the next time you are in the city you will give us a second chance.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rebecca on 8 Jan 2024
Thank you for staying with us. We appreciate your business and great rating! We hope to see you again the next time you are in the city!

6/10 Okay

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca on 8 Jan 2024
Thank you for staying with us. We appreciate your business and rating. We hope to see you again the next time you are in the city!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca on 5 Jan 2024
Thank you for staying with us. We appreciate your business and rating. We hope to see you again next time you are in the city.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rebecca on 29 Dec 2023
Thank you for staying with us. We appreciate your business and great rating. We hope to see you again the next time you are in the city!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca on 27 Dec 2023
Thank you for staying with us. We appreciate your business and great rating. We hope to see you again next time you are in the city!

4/10 Poor

Gustavo

Travelled with partner
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rebecca on 27 Dec 2023
Thank you for staying with us. We appreciate your business and we are sorry to see you did not enjoy your stay. We hope if you are ever back in the city you will give us a second chance.

8/10 Good

Sharmila

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rebecca on 5 Feb 2024
Thank you for staying with us. We appreciate your rating! We hope to see you again the next time you are in the city!

8/10 Good

Catherine M, Raleigh

Stayed 2 nights in Dec 2023
Response from Rebecca on 8 Jan 2024
Thank you for staying with us. We appreciate your business and rating. We hope to see you again the next time you are in the city!

10/10 Excellent

Jackie

Every single staff member we encountered was very kind, friendly and helpful. Susan was absolutely amazing.
Stayed 1 night in Dec 2023
Response from Rebecca on 12 Dec 2023
Thank you for staying with us. We appreciate your great feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rebecca on 12 Dec 2023
Thank you for staying with us. We appreciate your great rating!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building, staff was pleasant, breakfast was good, I've better.but all that was needed to start the day. No top sheet on the bed.and.the mattress was a bit to hard for me but my wife slept well.
Stayed 1 night in Dec 2023
Response from Rebecca on 11 Dec 2023
Thank you for staying with us. We appreciate your feedback. We hope to see you again the next time you are in the city!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great recommendation for dinner.
Stayed 1 night in Nov 2023
Response from Rebecca on 20 Nov 2023
Thank you for staying with us. We appreciate your feedback. We hope to see you again the next time you are in the city!

10/10 Excellent

MItchell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 20 Nov 2023
Thank you for staying with us. We appreciate your business. We hope to see you again the next time you are in the city!

2/10 Terrible

Stacy

Travelled with family
Disliked: Amenities
We never got our room!!!! The hotel was overbooked!!! After a long day of traveling we had NO room! Idk how this happens, but it was terrible!!! Completely unacceptable!! Thankfully the front desk staff found us a room at a nearby hotel!
Stayed 2 nights in Nov 2023
Response from Rebecca on 20 Nov 2023
Thank you for your feedback. We are sorry for the inconvenience of not having your booked room. During peak nights this sometimes happens to hotels everywhere. We hope the next time you are in the city you will give us another try.

8/10 Good

Kari

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca on 15 Nov 2023
Thank you for staying with us. We appreciate your business. We hope to see you again next time you are in the city!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was very pleasant!
Stayed 1 night in Oct 2023
Response from Rebecca on 23 Oct 2023
Thank you for staying with us. We appreciate the great feedback and rating. We hope to see you again next time you are in the city!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was tucked away and quiet!
Stayed 1 night in Oct 2023
Response from Rebecca on 23 Oct 2023
Thank you for staying with us. We appreciate the great feedback and rating. We hope to see you again next time you are in the city!

2/10 Terrible

Eric

Stayed 1 night in Oct 2023
Response from Rebecca on 18 Oct 2023
Thank you for staying with us. We appreciate your rating. We are sorry to hear you did not enjoy your stay. We hope if you are ever in the city again you will give us a second chance.

10/10 Excellent

Jessica, MIRA LOMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rebecca on 16 Oct 2023
Thank you for staying with us. We appreciate your great rating! We hope to see you again the next time you are in the city!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Rebecca on 16 Oct 2023
Thank you for staying with us. We appreciate your great rating! We hope to see you again the next time you are in the city!

8/10 Good

Anne Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pittsburgh choice!
Room was nice, plug next to bed didn’t work and my electronics didn’t charge, the air conditioner shut off in the middle of the night. Breakfast was good!
Stayed 1 night in Oct 2023
Response from Rebecca on 10 Oct 2023
Thank you for staying with us. We appreciate your great feedback. We hope to see you again if you are ever back in the city!